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Publix Super Markets
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1.7 305 Reviews

Publix Super Markets Complaints Summary

51 Resolved
253 Unresolved
Our verdict: With Publix Super Markets's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Publix Super Markets reviews & complaints 305

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C
3:10 pm EDT

Publix Super Markets manager

Manager told customer service associate to humiliate my 68 year old handicapped mother . This just because they said they did not have her brand of cigerattes when they did have them. When finding out they had them my mother was told to stand in line again at the customer service desk. We have both been going to the store for 37 years Publix has invested the largest amount of money into the store and they treat their loyal year-long customers like crap it is unacceptable more people should do something about this.
The store manager's name it's Keith critelli and the customer service Associates name is Cindy they humiliated my mother right after going to see a cancer screening she sits in a wheelchair they should know better

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1:57 pm EST

Publix Super Markets tide pods

I went into store 1631 del Prado Blvd suite 500 cape Coral 33990. First off while I was shopping I asked 3 people where a product was not 2 of them never even stood up they just said it's over there. The other one just ignores me all together I said can I get some help he just kept walking pushing his cart. Finally found the product myself instead of getting someone to walk me to the product. I brought is some coupon's in and a Walmart ad that show the tide was cheaper. Then everything got all messed up I asked to see the manager he comes over and said we don't match Mal Mart price the said yes you do because you have a Walmart within 20 miles from the store. Than he started getting very ignorant and said that is Publix policy that we don't match prices from Walmart. Than I asked for his DM and he said I'll be right back he comes back and throws down the customer number I said I ask for his DM number as I said that he rolled his eyes at me and said I'll be back he never came back to the front desk for 10 mins. He is the store manager David zamzow and he acts like he doesn't know his boss phone number and it shouldn't have taken that long. Than he throw another card on the front desk with Ron Tennant phone number for his office with a extension number I said that's not asking for I asked for his cellphone number he said there's know way I would ever give out his cellphone number. Your company use to be able making the customer happy walking you to a product management with bad attitude I can say it not a pleasure shopping at Publix. Your company has gone way down hill it seems like its all about them not the customer and the service that your founder Mr George had if he was alive today is would not be going around he is probably spinning in his grave to see how bad his company has become. I can't wait until Kroger makes its way down here because they are going to put a spanking on Publix

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O
8:47 pm EST

Publix Super Markets service cashier

In line and cashier kept head down a lot lady who was ahead of me caahing out was cut short on service.she pd and said thank you the girl kept head down hittinf something. It is her cell phone sittinf under counter. She never said to me did you find everything ok etc etc. She couldn't wait to get to her cell phone . secondly the basket area was full up in its space at 7:30 the side where scale is.was hard to get out.

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K
5:53 pm EST

Publix Super Markets bakery

I went to the Publix bakery on Murfreesboro Rd in Antioch, TN about a month ago. I ordered chocolate covered strawberries. The display price was $0.89 for each strawberry. I was charged $1. When I noticed it I asked someone else in the bakery department about it and she corrected the price. Yesterday, 1/29/17, I go to the same Publix and bakery. As much as I didn't want to I had to deal with the same person who overcharged me the last time. I ordered a cake for my daughter's birthday which was today. Once again, I noticed the display price and wondered why I was being charged more. So, I decided to ask why. Her response was that they charge $2 more for whipped icing. I've ordered similar cakes in the past and I felt that she was lying. I placed the order and left. I called the bakery from my car and disguised my voice. I placed the exact order over the phone and it was in fact $2 cheaper than what I was told just 5 minutes prior. I'm not sure if this person is prejudice or if she is pocketing the extra money. But, this will be the last time that I spend my money there again.

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B
4:14 pm EST

Publix Super Markets an employer in produce!!!

Since 2011, I'm working for publix, my complaint comes 5 years ago so far, talking to the head of the product department and the general manager of publix, due to the worker Brendy Davis since she is full time and we have two Working part time we do all the work she does not do all day, if we are part time we work full time the job she stops doing, we have running there and we are cutting schedule because of her, and above Of that the boss demands to us production thing that does not demand to him to be full time. She does not clean the floor, and when she goes to scrub leaves the keys open for 30 minutes throwing water, and when going to scrub the fruits does the same, things that we are pending, we want to know all the workers of the product department which is The preference that there is with her, we are working with much stress and a lot of intention because every day comes with different things, we do not want to work with her, she does not have good character or education since a worker when she arrives must have good cortecia and say good morning, Please we need to be pending or have a meeting with her to define the situation because with such a person can not work.

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Update by Bella5111
Jan 30, 2017 4:26 pm EST

the complaint in the produce department is in
Publix 1324
8701 W.Hillsborough
Tampa, Fl 33615

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K
1:22 pm EST

Publix Super Markets covering the picture of our next president!

My wife and I have shopped at Publix for at least 20 years. I would call that a loyal customer. Our son attended Florida Southern and as I recall Publix was active with certain events or help for the college. We recently moved to Charlotte, NC and were very happy Publix had moved to the area, until I saw the cover placed over President Trump's face! Of course we both complained to the manager at the store that we frequent in Mint Hill, NC and were told it wasn't a political move against President Trump, I'm sorry that just does not fly! Everyone knows why you did it, because some people can't accept the outcome of the election, I'm sorry, GET OVER IT! He is going to be our next President and we really don't like seeing a company cover his face like you did. And when will you companies and entertainers learn that when you give into one group you alienate another group, just stay out of it.
We are highly offended, what are you going to do for us now! See it just makes sense to stay out of it, now you have lost a loyal customer until you change this policy and I'm sure we are not the only ones. Please reconsider this policy and save us from shopping at Harris Teeter all the time now!

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G
2:06 pm EST

Publix Super Markets customer service

Publix supermarket in vero beach, florida, has just made a terrible mistake. As of july 3, 2017, publix has put a block on my bank-issued debit card.In all honesty, especially on a public website, I did not commit any crimes... I treat the employees with respect and politeness. I did not try to "rip them off". But, "out of the blue ", the management "red flagged " my debit card. Now, i'm permanently banned from using any debit card (Being debit cards are encoded with my name, bank, and account number). I've asked publix customer service representatives why my debit card is "red flagged " / blocked. They wouldn't answer the question. They just didn't give any answer. I wish to call on a boycott of the vero beach publix supermarket. It is store number 385. On the north-east corner of us 1 and 9th street south. This is a disgrace to customer service.
Gary stanullwich
[protected]@att.Net

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Update by garystan
Jan 06, 2017 10:15 am EST

Readers : I forgot to add the fact that I checked my bank account to see if I had the funds to cover my purchase. I did !

Update by garystan
Jan 05, 2017 2:10 pm EST

As of July 5, 2017...Publix still refused to answer, apologize and make any comments. I wish to call a boycott of this store until Management apologizes and solves this problem.
Gary Stanullwich
garystan0511@att.net

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U
8:13 am EST

Publix Super Markets unsanitary checkout belt

I have been shopping at publix for the past 8 years and in the last few months have notice the checkout belt are not getting clean or sanitized. The person working the register has to notices that it’s something that should be getting cleaned regularly and it’s unsanitary. As a customer it’s disappointing that management has not done anything. Customer are putting their food items on a dirty checkout belt and I have hear other customer complain but nothing is getting done. Very sad for such a great place.

Hope management takes action on this matter.

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M
10:54 am EST

Publix Super Markets magazines at checkout

I saw online that you are blocking nat enquirer cover of donald trump. What is wrong with you? If you block him then block barack and his ugly wife, queen ellizabeth and paris hilton. You are wrong to make a political statement at the checkout counter of a grocery store. You do not care about half of your customers, wtih this insult, so I am done with your stores.

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8:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Publix Super Markets community service

I thought you were a "Local" business but when I asked if you could post a pic of my lost dog I was told that I could not. There is no community posting board except in the break room which is only for employees. Very disappointing. I sincerely think you could do better than this. You are my local grocery and you adds say you are "here for the community".

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J
6:38 am EST
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Publix Super Markets long line, too many items, in bag someone had their pet inside the store

I was shopping at Publix at 2515 S Florida Ave,
Lakeland, FL 33803, the lines were ridiculously long, only 3 cashiers opened, as I am standing in line, I see someone inside the store holding their puppy, I am allergic to dogs, and it was not a service dog. I asked to speak with a manager, she resolved the issue by asking them to go outside. When I got home, I'm unloading my groceries, and a bag tears because of the excessive amount of items were bagged, I observed it wasn't even double bagged. My Olive Oil busted as well as my spaghetti Sauce.

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N
1:48 pm EDT

Publix Super Markets publix q-tips

I purchased two boxes of your qtips. One for me and one for my daughter. I use these to clean my ears, and i pulled one out of the box and not looking at the qtip inserted it into my ear to clean. I ended up scratching my inner ear to the point that it bled. There was not cotton on the tip. attached is a photo of the side of the box, and I ended up taking the others out. My daughter thankfully checked as she has a baby. She had problems with hers as well.

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ejack053824
Nellis AFB, US
Nov 05, 2016 11:47 pm EDT

Don't you know you aren't supposed to clean your ears with Q-Tips in the first place? Secondly, what kind of a [censored] doesn't look at what they're grabbing before sticking something in their body? In the words of Trevor Phillips from Grand Theft Auto 5..."That is entirely YOUR FAULT!"

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C
2:04 pm EDT

Publix Super Markets service

Cashier Karen 9/17 16:34 hours so649. R1057521co226. Started out ok. Cashier very chatty comments her day is dragging and she has training for 1 year review soon. No one to bag so I had bought the buy 2 get 1 free on lobster tails and leaking...went ahead and bagged those. She stated if I would please pay and she will take c as required of that. She seemed annoyed. I explained I saw them leaking but she didn't respond. Then she began hastily throwing stuff in together. ...I wasn't surprised because it's been HUGE ISSUE at this store. The throw pies on their sides, cans on top of boxed goods, pack frozen foods with dry goods (you get home and box is wet and falling apart so you have to throw out) and a request or complaint get attitude only. This time she thew all kinds of things together but it wasn't until she threw the bananas in with the can goods I had enough. No we are not going to bruise the fruit please bag the bananas separate, said. She did but with a haughty blowing out of air/noise and the rest of my groceries throw in with same rushed manner and complete silence. I asked if I'd forgotten to push the last button on the payment machine. Silence. Handed me a receipt. Monotone she quoted my savings and told me have nice day. Not the worst experience but the problem is this is a cancerous attitude at this store if you point out no pies on side. Chemical cleaning products NEVER get bagged with food. No not even cat food. Where was th a team plum or pineapple I bought? Oh under cans of split pea soup... I buy groceries for 3 households. I shop daily. I have and will continue to try and phase publix out of my shopping locations. It's clear damaging it once the customer has paid for it is standard practice.

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T
12:55 pm EDT

Publix Super Markets publix brand yogurt not as stated

The Publix brand of yogurt called "Fruit on the Bottom" has NO fruit on the bottom! At least I know for a fact the blackberry type does not . That's the name of the yogurt which is not only mislabeled, but the ingredients listed says clearly "blackberries". It also says "blackberry puree"(juice) which is all I found on the bottom. Even if there was just 2-3 blackberries that would make it right. How do they get away with this? Bet none of the other kinds have "fruit" in them either.
I complained directly to Publix online but all I got was the standard reply and a $5 gift card. I told them not to send coupons as I would not buy it anymore so guess that's why they sent the gift card. That was about a month ago, and I bought some more this week to see if it had been changed, and it has not. That would be the same as buying peanut brittle without the peanuts. They can either change the name of it or start putting blackberries in it.

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3:46 pm EST

Publix Super Markets manager

I have never been so embarrassed in my life, the assistant manager at the publix in hermitage, tn. On 3 separate occasions has screamed at employees in front of the whole store, it was so bad the last time it embarrassed me to the point that I will never shop at a publix supermarket again, the assistant manager's name is mary ellen and every time me or anybody else in my sewing circle has talked to her she has been rude and smelt like cigarette smoke, really publix is this the best ya'll can do? You just lost 7 customers because of one foul mouthed common assistant manager!

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Hooddog
, US
Dec 09, 2016 11:32 pm EST

The produce department store 53 need to be, everyone more around, very nasty, rude to Hispanic shopper, especially those three white guy, the short one, the bald one and the tall one name 'CAM trying to scare me into buying a bag of rotten grape at 3.50 a lb and the get into a heated discussion about it, how dare this employee try to intimidate me with his height and tone of voice, he ran up the wrong tree, I pay lot of tax money here in Holllywood and I will contack my state representive on this case, also the management was extremely rude to me and accuse me of something she fabricated, yes Mrs, Brittney has a rotten Attitude with the customer, no smile, no politeness about her with customer, I guess my money spend there mean zero to her, between grocery and lottery, maybe 1500 a months, will be talking to my lawyer even if I have to kick out 1000 thousand to file a motion for the stress your company has put me thru .

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R
1:17 pm EST

Publix Super Markets absurd flintstonian internet access policy

Access to www.publix.com is being restricted to ips that are ONLY in the USA. I live out of the country and wanted to check product availability in Coral Springs Florida as I and my family will be vacationing there for 4-6 weeks! I have run numerous tests (pings) from proxy sites in and out of the USA. ALL sites out of the USA do NOT get a response! The access is blocked. I am sorry, but in todays GLOBAL world economy, being US centric is completely absurd! Disallowing a non-USA access makes no sense! I lived in Fort Lauderdale from 1978 through 1991 and frequently shopped PUBLIX. I am beginning to wonder if I would/should continue! Competitors: Target, Wal-Mart, and Winne-Dixie do NOT have such an ABSURD corporate position... VERY, VERY SAD... fone: [protected] this is a Brazilian telefone number. davidstefanski at gmail dot com, this is done to avoid email address elimination if any. [protected]@gmail.com

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WorkinHardEarninLarge
, US
Jul 26, 2016 12:21 pm EDT

You can't order online except from the Deli and Bakery for in-store pickup, and other than checking weekly savings ads and simply what products they sell, you can't check product availability as they are a grocery store and not a store like Walmart. Also, they are only in the Southeast of the US, so really, it makes sense that they wouldn't feel the need to accept foreign IPs. In fact, it's safer and greatly reduces online security risks. Go ahead and be the only person to never shop there again for that reason, they won't notice...

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M
11:03 am EDT

Publix Super Markets produce, watermelon

The watermelons at Publix, North Gate, Winter Haven, Fl are terrible. They must be old, I bought three seedless ones lately, and all three were a very pale pink, and mealy. I am very annoyed that I have to cart home a watermelon, cut it up, and have this mealy slush . I am disappointed in Publix, well, at least at this Publix which is near my home, I don't have a car, so this is the place I do all my shopping. I'm from New York, and if one grocery store doesn't satisfy us, we can easily go to another, right down the block, or across the street. Here, in Winter Haven, Publix is "it". And if the produce isn't up to par, I'm not able to go anywhere else. Please look into the produce department at this particular location. There have been other issues also.

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Olaphg10
Olaphg10
, US
Jul 20, 2016 9:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes I am to satisfy that shirt with my purchase at Publix I went to the counter and bought three packages of sirloins in this is on the pack to save two dollars I assumed of course I didn't want to make an ### of you or me but I just assumed that two dollars is two dollars saved the counter Winn-Dixie does it you guys don't shopping is a pleasure yes it is but we have to compromise when others do what they do you have to expect you have to do that yourself with Winn-Dixie does it two dollars off the ticket off the counter is what should've been done very misleading very misleads

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R
11:46 am EDT

Publix Super Markets manager cussing out an employee

My son has worked for Publix for several years. A manager called him into the office and cussed him out. Is this considered professional behavior in the work place? I have an issue with this. There is NEVER a time in the work place to use this type of behavior!

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9:36 am EDT
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Publix Super Markets unethical behaviour

My complaint is with an employee from Publix @ Pinecrest FL. 33156. A woman there named Christine Gutierrez who's a Customer Service Team Leader is a backstabbing 2 faced individual. She's only nice n polite when she wants to be & to whoever she wants to be. I feel that she lacks a moral compass & moral principles. She's a 28 year old woman who has a distorted infantile mindset when it comes to supervising. I believe she has insufficient qualifications to be a Team Leader or to even be considered a promotion to management. Behind my back she accused me of being rude & giving her attitude to one of the managers who was on duty that day supervising the store. She's all smile to your face & asks how you doing n stuff. But if & when Christine believes that an employee did something wrong in which technically he or she wasn't supposed to do, instead of bringing it to the employee's attention first, she'll tell one of the immediate store managers about it right away & then that employee she complained about will be called to the office not knowing first what's it about & why.

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12:16 pm EDT

Publix Super Markets noise

To Whom this may concern:

These signs where put up behind your store loading docks a month or so ago, by your property manager Miss Roxanne Hargis [protected]@exceltrust.com. I doubt she has made plans to have someone monitoring these signs. Because they have not been, unless the drivers do not read English, or they were just put there as a show as they do not curtail the noise.

There are 10 signs that are supposed to curtail noise and parking along the curb, well it is not working the truckers are right back to their same old standard operating procedures.

This has been going on for 5 years, we the people that lived here since 1996 want a little peace and quiet. We are directly located behind the loading dock.

Our quality of life as we knew it has been totally disrupted by the constant noise.

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