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Publishers Clearing House / PCH.com
Publishers Clearing House / PCH.com Customer Service Phone, Email, Contacts

Publishers Clearing House / PCH.com
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1.9 439 Reviews

Publishers Clearing House / PCH.com Complaints Summary

90 Resolved
340 Unresolved
Our verdict: When using services from Publishers Clearing House / PCH.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Publishers Clearing House / PCH.com reviews & complaints 439

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Newest Publishers Clearing House / PCH.com reviews & complaints

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12:25 am EST

Publishers Clearing House / PCH.com faulty

This is the second time Im writimg to you regarding my last purchase from you. In that complaint I spoke of how it looked liked someone had gotten into the package and that one of the items had a part out of place. I also mentioned due to cost to send it back, I cant afford to do that but now the other product I sadly bought it too is not working properly. This is ridiculous. I want to know what will be done about this . I cannot see paying for either of these items when they do not work. So to me and others it is obvious someone else had been in this package or someone packed them knowing full well they were defective. Please either resend the two items or return the first payment I made. If you want the products back please send whatever is needed to send them...boxes, returning mailing label, and whatever else is needed. I admit this is the first time Ive received faulty items but it sure has left me very disappointed and wondering if this will be my last purchase from you?

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5:18 pm EST

Publishers Clearing House / PCH.com iris rhizomes order

We ordered iris rhizomes from publishing clearing house. There were to be 4 and there were four. One is rotten and soft. Two have bluish green mold on them. The one that looks ok, probably isn't because of contamination from the others. We should not have to pay $3.99, 5 times. The invoice and ad have different charges. We will definitely call [protected] on Monday.

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11:32 am EST

Publishers Clearing House / PCH.com received wrong item

As you know, I have been ordering from PCH since 1992. This time (though I have had trouble before) is the last straw. I am Customer #[protected], concerning Order #[protected]. I received this order yesterday. As you will note, I ordered 54276U (sink cleaner) and 5406JL (nail treatment and file). I received the sink cleaner (nothing else on that order, just one sink cleaner) and an unknown item containing two lanterns? I did NOT receive the nail treatment or file and I DO NOT want any lanterns. I do not intend the try to send the lanterns back since I never ordered them. I did want the nail treatment and file listed on my order invoice. Please fix this NOW. I will pay when this mess is resolved.

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Everett Rivers
, US
Sep 10, 2019 12:05 pm EDT

I received the wrong size men's slipper. I ordered a pair of medium slippers and received large instead. How do I get the right size sent to me?

Mr. Everett A. Rivers, 24 Masten Ave, Cohoes NY 12047. Tel [protected]

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Connie Jo McNare
, US
Feb 24, 2019 11:31 pm EST

I ordered the Telescopic Microfiber Window Scrubber with Squeegee not the Spray window Squeegee. How do I return the wrong one?
Mrs Connie McNare

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8:24 pm EDT

Publishers Clearing House / PCH.com having to pay fees for free gifts

I'm insulted by PCH policies. I have sent a letter to Port Washington, NY detailing my complaint and "complete lack of faith" in PCH policies. It appears that PCH now has a clever way of getting rid of "Garbage" in their warehouse...simply call it a "FREE GIFT", ship it out and charge people S & H Fees plus tax. "For stuff people don't even want!

Sincerely,
Robert Mohan
California

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7:59 am EDT

Publishers Clearing House / PCH.com mailings. contest entries

Iam complaing.against publishers clearing House.ive entered for over 10 years.none have ive won
Its not been fair;nor equal either.each time.id got exicted.id got a letter.it clamed.im not the winner.try again.also.pch.informed me.im a valued client.only.5years.that statement.isnt true.The odd's.of winning.has greatly increaed.so Pch.is stateing now-. 2018.there hardly noways.id win.or hardly none then.? Why; keep sending me.mail.to incurage me to enter there contest.with less then.a fair:or equal chance to win the big sweeptakes prizes?.after.12-16 years.its very high times id won.id expect that as well.no more lies.or fake or phoney promies.

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4:34 pm EDT

Publishers Clearing House / PCH.com telescopic nozzle

I purchased a telescopic nozzle for my hose from the many product advertisements that are included in my PCH mailers. I received the nozzle in April of 2018 and began using it in June of 2018. After the fourth or fifth use also in June 2018, the handle cracked. I sent a previous message and photos in August of 2018 or so and still have not heard a word from PCH customer service . I would like a refund or a new nozzle asap. My customer ID number is [protected]. My name is Marla Lyons. My address is 340 Bernard Avenue, Ridgeway, ON L0S 1N0. I will continue to make contact until I am satisfied. The enclosed photos show the nozzle activation button which cracked lengthwise.

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2:15 pm EDT
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Publishers Clearing House / PCH.com a letter we received

Hi. We received a letter today saying that "if you didn't hear from us now, it will result in us not winning this time and a second-chance winner becoming a millionaire instead of us." We have returned what you required every time you have sent something, so we are puzzled as to why we received this letter to begin with. We have also ordered all most every time also. Why did you send us a letter like this? You are making us feel like it nothing but a scam or fraudulent. You told us to "look for the official advisory bulletin that is suppose to arrive within the next few days and respond as directed before it's too late." I'll have you know that I go through everything you send us methodically looking for any stickers that need to be pasted somewhere, and making sure everything is done before I send it back to you. What more do you want from us? And then to send us a letter like this! If you want us to go through the stickers and promotions you send, fine. But don't ever send another letter like this one. Thank you and have a good day. My name is Thomas Kleekamp and I live at P.O. Box 125 Berger, Missouri 63014

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1:28 pm EDT

Publishers Clearing House / PCH.com item not received

I ordered a necklace from publishers clearing house on 6-15-18. I always keep all my receipts from each order I mailed in. I noticed on my paperwork that the necklace had not arrived by 8- 04 18. A couple days ago 8-20-18 I received a letter from publishers clearing house that it was shipped on 06- 26- 18 and that my payment is due $ 39 . 95 . It was an Amethyst Teardrop Pendant necklace. The necklace never did arrived and now I am supposed to pay for something I never received. I would like to resolve it by my receiving the necklace or for them to drop the bill and send me a receipt to state this.

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margeike65
, US
Sep 23, 2018 4:51 pm EDT
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Have NOT received this order [protected] and Have received a billing for those three items which I DONOT HAVE!
ID#[protected]

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margeike65
, US
Sep 23, 2018 4:52 pm EDT
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Replying to comment of margeike65

why bILL ME FOR SOMETHING i DONOT HAVE

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L
7:36 pm EDT

Publishers Clearing House / PCH.com items not ordered

I've been returning sweepstakes entries for several months but have NEVER placed an order. Today I received two packages with a bill and pitch that if I paid for the two items [protected]@15.00 tax and shippingfor total of 41.52, I could receive a free tomato knife! The package also had my name misspelled...I called customer service immediately [protected] to explain the situation and emphasized that I have made no requests or orders. First words from CS rep was ' you like the items?would you like to keep them?' I reiterated that I didn't order or want them. He insisted that the order showed up on their end on my scanned lotto entry!?! Again I said no way. The closest to any 'order' was to show things that might be of interest...and even those didn't coincide with my 'gifts' . I read the form carefully. He then conceded that my memory was correct. He back peddled, said that he'd zero my account and that I could 'keep' the items. He added, 'remember to put stickers in the right order boxes next time.' it's great they didn't demand return...however...
After reading other posts, in the future, I will not open, write return to sender. What a way to strong arm purchases!

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10:04 am EDT
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Publishers Clearing House / PCH.com product not received

This is about tracking number 926129997936228688879. I ordered Number [protected], Which was an Antique Southwest Necklace, which I never received... It shows on Fed-X tracking that it came to my house but it didn't. So I would like to know what happened to it. Where did it go? I don't want a refund, as I would like the necklace. This is the first time that this has happened to me and it makes me leery on the rest of my orders. Would like to see this solved. Thanks

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3:10 pm EDT
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Publishers Clearing House / PCH.com return policy

PCH has been like a scam for me with all the winning #'s when I can't even get my order completed. Be sure to be able to pay the postage too on a 'return item'...hopefully they'll only send you one of them! I received two of the same thing within days of each other and had to return at two different times...at my cost. The only way this can get resolved is to refund my postage...the last time was $4.45 and can't remember the first time. I'm hoping I don't get anymore...

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Jean Houston
, US
Aug 31, 2018 2:42 pm EDT
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How do I return an item I received 2 of? I do not need 2 and I do not intend on paying for the second
one of the same thing. Thanks, Jean Houston

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9:51 am EDT
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Publishers Clearing House / PCH.com having to pay fees

I have Person calling me He Says he's the President of PCH His Name is Bobby Joe Johnson: I've Paid him already $6000.00 Dollars and now he wants me to pay another $1000.00 For storage Fees Because he say's I didn't collect right away He also Asking for Another $10000.00 for state taxes? He also has co: worker by the name Michael Anderson and the calling my Wife Demanding that she pay's or she's going to put her in Jail Because he's working with the FBI! So I wondering why I have to pay all these fees Because PCH says you have to pay Taxes until you bring me my Winnings?

Bobby Joe Johnson say's I won two suit case with a Half a Million each plus check for 5 million and two Brand new Mercedes
Phone # for Michael Anderson [protected] .

Read full review of Publishers Clearing House / PCH.com and 3 comments
Update by Michael Arroyo
Aug 03, 2018 2:23 pm EDT

So is Michael Anderson & Bobby Joe Johnson telling the Truth or not Please let me know?

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Ricky H.
, US
Feb 26, 2023 1:49 pm EST

I received a postal mailing from a post office box 8738, DUBLIN 2. Inside was a letter from pch.com stating that I had won ($2,600,000) dollars.

I was instructed to call JOE JOHNSON at [protected] and pay $4,000 insurance fee in order to get my “prize” delivered.

I am pretty sure this is some kind of scam. I mean the “Prize Patrol” is supposed to arrive at my door!

I don't see those people anywhere.

And I have not entered any contests in over a year.

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Edwin5352
, US
Oct 27, 2018 11:38 pm EDT

Please call me urgently I have to inform you [protected]

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Edwin5352
, US
Oct 27, 2018 11:36 pm EDT

Sir I am Edwin Moore can you please call me [protected]

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3:18 pm EDT
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Publishers Clearing House / PCH.com gotham street 9.5 " frying pan

Ever since I got it, for the past 2 years, eggs ALWAYS have stuck in it, even if I used PAM, or cooking oil or butter. I paid almost 3 times what the pan costs at Amazon, plus I get a free delivery from Amazon. I was told by Gotham Street products in New York, NY, that I could ship it back, but the cost of shipping it back is the cost of the pan.

I'm very dissatisfied not only with Gotham Street, but especially PCH for providing a 4 month only warranty. Sincerely, John Stahlman, [protected]@astound.net

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9:30 pm EDT

Publishers Clearing House / PCH.com lamps

Your lamps that I bought are a piece of [censored]. I don't even know if they are bright enough for a glove compartment. I can't even complain without getting grief. Why do I need 350 characters when all you need to know that i am not happy with you product. I bought it and don't know if I can even use them. I can't send them back because it would cost more than I paid.

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1:55 pm EDT
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Publishers Clearing House / PCH.com slots game on pch app

I was playing one of the games and it popped up with three instant win bars. And the prize was $1, 000 dollars. Why is it when I play any games on pch, and it lands on a monetary amount I never win that prize. I have been playing PCH since I was 18 and the entries came in the mail. I stopped playing for a while because life happens. But I picked it back up in 2012 when I downloaded the app and have been playing ever since. I hope everyday I play that my family and I will win because as of this past Friday, my second car quit on the highway in the middle of traffic, so now we have no working vehicle. I just want to win so that we do t have to keep struggling g to pay our bills just so we don't have to fear of being put out of our apartment because we can't keep our gas or electric on, or we have e to walk to place because we can't afford parts on both of our vehicles or pay to have the looked at or fixed. I pray that you look into these things and do the honorable thing. And I hope, wish, and pray that my family is chosen as the next winner for the Super Prize since I am a Superfam and also a VIP player.

Sincerely,

Robin Harrell
Augusta, GA 30901

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2:36 pm EDT

Publishers Clearing House / PCH.com melted crappy product

[protected]@gmail.com. My address is 311 S Bloomington. Streator illinois 61364. Yes I want to complain ...

I am so upset with you I ordered some peanotbutgrr fudge from you guess it was supposed to come from Figis any way it was back ordered. After over a month and a half it finally came it was for a birthday when it was opened
it was all mush and melted I was so embarrassed and pissed off Why should I pay for this crap? I can't believe how awful this was. Won't do that again

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2:09 pm EDT
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Publishers Clearing House / PCH.com obviously a scam!

I have been playing their Sweepstakes and Buying there Magizines since the early 1970's. In all that time I HAVE NEVER won a Single Cent! Zilch Notta Nothing! You have a sixth or Seven times better chance of winning the Powerball than you do this Scam Mag. Your current chance of winning is 1 in 1.7 BILLION! As a Diamond Winner (LAUGH) I marvell at all the people trying to win the 8 place number lotto and I wonder if any body ever get's selected for a winner? That's probably just the Con in action!
I really think this organiztion should be investigated for Fraud!

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9:40 am EDT
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Publishers Clearing House / PCH.com unauthorized shipment of flower bulbs

I received flower bulbs in the mail and wondered why they were sent to me. I realize I should have sent them back at the time but didn't want to spend the postage.
I did not order and do not want the flower bulbs. When they started billing me I just figured it was all a scam and ignored it. I can return the bulbs if they want them but I don't think they are still good.
I would request that they stop billing me.

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7:24 pm EDT

Publishers Clearing House / PCH.com must purchase to enter sweepstakes

When trying to enter sweepstakes it will not activate my entry unless I purchase something. It clearly states no fee or purchase to enter. Is this a joke? I have been entering PCH sweepstakes for over 25 years and have not had to make a purchase anything to have my entry activated. As they say purchasing will not increase your odds of winning, I guess that's not true. I certainly would like to win And not have to worry about money problems the rest of my life. And another thing you have to write a 350 word essay for you to even look at a complaint. So obviously you have no interest in what people are complaining about.

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5:21 pm EDT
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Publishers Clearing House / PCH.com late invoice received - only partial order sent

I ordered a flower bulb collection (250 bulbs) within my PCH sweepstakes return around March or April 2018. I received a partial order of bulbs approximately beginning of May with a note within the box stating partial order. I did not remit payment yet and I am still waiting for the balance of my order. I received 3 types of bulbs, not 4 and maybe received about 1/2 of the order, if that. I am very disappointed that I did not receive the full shipment and am being asked to pay for it. I will pay when the balance of my order is received. I refuse to pay a late fee when I have not been made whole.

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Publishers Clearing House / PCH.com Customer Reviews Overview

Publishers Clearing House, commonly known as PCH.com, is a direct marketing company that offers a variety of products and promotional offers. Its services include sweepstakes, prize-based games, and a range of merchandise. The company is well-known for its prize patrol, which surprises winners at their homes. PCH.com also provides online games and contests that engage users with the chance to win cash and other prizes. Customers can access these services through the company's website.

Publishers Clearing House / PCH.com In-depth Review

Website Design and User Experience: The website design of Publishers Clearing House (PCH.com) is clean and user-friendly. The layout is intuitive, making it easy to navigate through different sections and find what you're looking for. The color scheme is pleasant and not overwhelming, enhancing the overall user experience.

Sweepstakes and Prizes: PCH.com offers a wide range of sweepstakes and prizes for its users. From cash prizes to luxury cars and dream homes, there is something for everyone. The variety of prizes keeps the excitement alive, and the chances of winning are fair and transparent.

Trustworthiness and Legitimacy: Publishers Clearing House has been in the industry for decades, making it a trusted and legitimate platform. They have a strong reputation and have awarded millions of dollars in prizes to winners over the years. PCH.com operates under strict regulations and ensures that all sweepstakes are conducted fairly.

Customer Support and Communication: PCH.com provides excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They also keep users informed about the latest sweepstakes, winners, and updates through regular email newsletters and notifications.

Privacy and Data Security: Publishers Clearing House prioritizes the privacy and data security of its users. They have robust security measures in place to protect personal information and ensure that it is not shared with third parties without consent. PCH.com also provides clear information about their privacy policy, giving users peace of mind.

Payment and Redemption Process: The payment and redemption process on PCH.com is straightforward and hassle-free. Winners are notified promptly, and the redemption process is well-guided. PCH.com offers multiple payment options, including checks and direct deposits, making it convenient for winners to claim their prizes.

Overall Customer Satisfaction: PCH.com has a high level of customer satisfaction. Users appreciate the transparency and fairness of the sweepstakes, as well as the exciting prizes on offer. The user-friendly website design and excellent customer support contribute to a positive overall experience.

Additional Features and Services: In addition to sweepstakes and prizes, PCH.com offers various additional features and services. These include online games, daily lotteries, and a rewards program. These additional features enhance the overall entertainment value and engagement for users.

Complaints and Resolutions: While no platform is perfect, PCH.com handles complaints and resolutions efficiently. They have a dedicated customer support team that addresses any issues promptly and works towards finding a satisfactory resolution for users. Users can reach out to them through various channels, including phone and email.

Comparison with Competitors: Publishers Clearing House stands out from its competitors due to its long-standing reputation, wide range of prizes, and user-friendly website design. While there may be other platforms offering similar sweepstakes, PCH.com's trustworthiness and overall customer satisfaction make it a preferred choice for many users.

How to file a complaint about Publishers Clearing House / PCH.com?

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- Summarize the main issue with Publishers Clearing House / PCH.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
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Phone numbers

+1 (800) 459-4724 +1 (800) 392-4190 More phone numbers

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www.pch.com

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