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Publishers Clearing House / PCH.com
Publishers Clearing House / PCH.com Customer Service Phone, Email, Contacts

Publishers Clearing House / PCH.com
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1.9 439 Reviews

Publishers Clearing House / PCH.com Complaints Summary

90 Resolved
340 Unresolved
Our verdict: When using services from Publishers Clearing House / PCH.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Publishers Clearing House / PCH.com reviews & complaints 439

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Newest Publishers Clearing House / PCH.com reviews & complaints

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T
8:09 am EDT

Publishers Clearing House / PCH.com incomplete order

I have purchased from PCH a couple of times. The problem is... I only received part of the order but they are quick to send emails asking you to pay your bill when I just received it. I have played their sweepstakes for years and yes! I agree with a lot of other people THIS IS A JOKE!
So frustrated with this site. I paid my bill but I will never order from them again!

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M
8:23 am EDT

Publishers Clearing House / PCH.com pch instant win and all their games

I can go up street and buy a scratch off lotto ticket and at least win a dollar. With PCH one has never won so much as a dollar or any cash from any of their online so called Instant Win games. All they award anyone are useless Tokens. They bombard me with endless emails telling me I'm so close to being the next big winner as they do everyone else I know who plays this waste of time game. PCH should take some lessons from the phone app game Cash Show - I've won a total of 32¢ so far with Cash Show it's not much but at least it is something. PCH preys upon those who are in a bad way financially, by getting their hopes up. Surely, there must be something that can be done. This is ridiculous! It IS a rip off and waste of time. Someone needs to do something about it.

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Ethel Ramos
, US
May 14, 2018 5:49 pm EDT

My mother's is a senior and has bought hundreds of dollars worth of the things from PCH and the stuff is junk you can buy at a dollar store...the shipping and handling for even small purchases is really too much sometimes even more than the silly things she keeps purchasing...$500.00 this year alone.
She told me she has been doing this since 1983 and PCH has confirmed this in a statement...calling her a valued customer since 1983..
I am sure this is a scam directed to the elderly and gullible...the stuff is junk and people like my mother think they really have a chance of winning...
Shame on you PCH...and I will see what I can do legally to stop this...my Mother has Alzheimer's and you are taking advantage of her ignonence... Thank you, from a concerned daughter.

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T
1:18 am EDT

Publishers Clearing House / PCH.com receiving items I didn't order???

This is the 2nd time. I was sent items I did not order? I paid for them, but no more! I am disabled no checks coming in until social security disability. I won't be taken advantage of, I even wrote on my check that I sent back. First was a ugly scarf, and yesterday chocolate chews? No more — pch whom ever is doing this job, needs fired asap. You will lose customers!

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J
5:31 pm EDT

Publishers Clearing House / PCH.com sweepstakes winner

04/04/2018 received on messenger
Dear Jeffrey, Congratulations!
It is our pleasure to announce to you as the winner of our annual giveaway sweepstakes.as a past or current customer of the Publishers Clearings House, your name was automatically entered into the contest and you were randomly selected as the second prize winner for a grand sum of ($1, 500, 000 USD). To claim your winnings, you are required to contact your claims agent for verification at [protected] EXT 1. When contacting the Claims Office you are required to provide your personal Reference Number: WPCH-AU140229A-185HG.We urge you to claim your winnings as soon as possible. Be informed that the deadline for claiming your prize is within a month time frame Upon receiving this notification. We will not be responsible for any unclaimed prize after the deadline. In order to avoid case of misappropriation and mishandling of prize money, discretion and confidentiality are of utmost importance.

Until you have been verified by your agent be aware that this winning remains a property of the clearings house and also, note that with the same claim code number would result in a suspension of your winnings until an investigation is conducted to confirm your identity. Hence we recommend you to until the disbursement of you prize. Congratulation once more...

Your Truly,

CEO.
checked with PCH and they say I am not a winner but they keep trying to contact me
04/07/2018 received on messenger
Hi, Jeffery. We some unscrupulous humans have tried to claim your winnings with ref# dWPCH-AU140229A-185HG. Do get back to me as soon as possible. Thank you
4:44pm
We have been wondering why you are yet to claim your winnings. Would you like to donate it to charity?

called phone number on 04/07/2018 and goes to voice mall to leave a message I did not
took screen shot shows a picture of one of the people from prize patrol but has no entries earlier then 04/04/2018 the day I got contacted

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R
2:20 pm EDT
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Publishers Clearing House / PCH.com item not received

Ordered a item couple of months ago and as of today still no item.
Received past due bill saturday for item and this is the first bill or anything I have seen. And don't forget the threat of late charges and turn over to collection agency. They can send entry on top of entry to get you to purchase there junk but can not get an order to you.
Biggest rip off of all times. Wake up world
Sent letter with copy of bill to vice president of pch but I probably never hear anything.
I am probably out $19.00 and some change but if they can live with it I can live without it but I will be a throne in there side until I get satisfaction

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12:46 pm EST
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Publishers Clearing House / PCH.com men's wallet item #540a6v code k4k7

Received wallet today (Feb 3), and immediately wrote out a check for full payment (Check is in the mail).
Upon comparing the wallet that I received with the mailing photos of the wallet, I discovered that I did not receive the same wallet... wallet received does not have the middle slot as shown in the photo (received wallet has 6 slots, and photo shows 7 slots, the seventh slot to be used for photo ID or license).

Customer ID [protected]

Order [protected]

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Update by Paul Kenney
Mar 04, 2018 12:48 pm EST

Please advise as to query that wallet ordered (as pictured in mailing) was different from wallet that was shipped and received.

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2:54 pm EST
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Publishers Clearing House / PCH.com one game on the pch free-online sweepstakes page.

Anew game was presented on 2-21-18 called "Win 4, 978, 632.00". The problem is that I am told that I need to "place an order" to update my file. I tried to play the game about 10 times because it would not allow me to finish without an order. Its supposed to be "free" without the pressure to order. I could not complete the page that would allow me the enter the sweepstakes for 4, 978, 632.00 .

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L
12:15 pm EST
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Publishers Clearing House / PCH.com scam!

Every year you see the commercials. This year I decided to enter. BIG mistake! It's all about selling! I did fall prey and made 2 purchases. Nothing I purchased was over $12 since I am on Social Security Disability. Luckily I was wise enough NOT to give my credit card number but instead asked to be billed. Upon receiving my purchases I was appalled when I saw the shipping they charged me!
On my $12 item, my bill was $50.49!
Needless to say I never even opened the box! There is nothing worse than being scammed when you trust a business. Now it's up to me to spend money to send it back to them.

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Keith vandagriff
, US
May 21, 2018 9:28 pm EDT
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Why $1000 to $5000 weeks cut $500 weeks that all so it was not enough as I am digdust on pch that mean scam

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C
5:04 pm EST
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Publishers Clearing House / PCH.com scratch off online games

Today I scratched 3 spots of 100, 000 dollars... Not tokens on a ticket.
Then I was quickly redirected to purchases.
When I win tokens it automatically tells me how many tokens I have "banked".
There is something not correct about what just happened. I am stressed. I was so excited! How can I collect?
I won! Now show me the money!
I hope someone can help me figure out how to collect my winnings. I thought that it would show me instructions on how to proceed just as it does when I win tokens. I really hope I didn't get scammed. I don't like being defrauded. I have spent a lot of time on this, trusting that it is legitimate.

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2:45 pm EST
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Publishers Clearing House / PCH.com order I never placed

I am being billed for a order I never placed, I will not pay to return it they can come get it... I have no idea who ever placed this but I guess this happen to a lot of people from what I read! How dare you bill me! You are running a scam on people and I am a victim, no thank you... So please come get your box it's ready for pick up, if not it will be here forever...C Wood

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pqnforjustice
pqnforjustice
, US
Dec 11, 2017 10:46 pm EST
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They are a scam! Their so called scratch off tickets are a joke!- and fake! I scraTched off 30.000 dollars thinking I won! And its all a lie! And a waste of time!- I sent it back to get it!- and it won't happen unless your number on the ticket is picked! But if it was the real one from the lottery I would have gotten it!- so avoid them!- and never respond to their mail!- or offers! Its not real! By my experience! Beware! Go for the lottery at stores is a better way to go!- if u win! U will get your money!- and fast!

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E
9:37 am EST
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Publishers Clearing House / PCH.com unethical behavior

Hello- this complaint is directed towards the people who run your minute mania games and particularly the Mahjongg minute game. I have been playing your games for almost two years now and during that time i have won the mahjongg game five time and received my price money, however i should have won at least 15 more times only to find that at the last minute a completely fake score has been inserted, i have done the math of all possible scores and some of the scores i have seen on the game are so bluntly fake its infuriating, for example 3 weeks ago during the tournament i had the lead score up until 11pm only to lose it to a score of 39, 021 which is impossible to get since passed 35, 000 all score must end in 0 or five and that has happened a number of times, i put a lot of time in participating in your sweepstakes, different searches etc and i just wish that the games will be played fairly and if i have the highest score i will get rewarded and not cheated. also the last five days i am not able to play the game after 8am because for some reason you black out the game and i'm unable to get it on my phone so please address this issue as well, i'm not looking to get anything that i haven't earned, i spent many hours playing your games and its beyond frustrating to not be rewarded for my time, if you have any questions i will love to tell you in person what i mean when i say that i know the math for the game inside and out, i receive about 10-15 emails from you every day and i never complained about that so please treat your loyal base in a fairly matter.
Thank you
Erez Melamed
[protected]@gmail.com
[protected]

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peggymegan
, US
Jun 30, 2018 6:22 am EDT

Advertised price of merchandise example: 4 payments of $2.99 (which would equal close to $12.00) Not true after they add shipping cost which is pricey. Why bother to advertise this price when it is not correct. I ordered a lot of items in a one month period and My final cost was almost doubled. 4 payments of $4.75 is more like it. This is FRAUD in the most in-your-face way and I fell for it hook, line, and sinker!

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P
7:26 pm EDT

Publishers Clearing House / PCH.com customer service representative for further assistance

I call publisher's clearing House phone line from time to time and prefer handing majority of my business after being transferred to a customer service agent and they are very rude and ignorant and unruly towards me always nearly every time around these procedures and protocols and aquired workers are stuck in a position where their job can or can't be at stake and the welfare of the playings of the recipient inquiring inquires about just about gaining big winnings and it is so hard to even at that to contact a supervisor on call for proper responses what is always up with those surveys after your call it's optional but not only for me but opt-in or opt-out especially for the representative that was stationed and answered the call to start off with after that it up to them whether or not you should take your survey entitled to you is that fair or something happened or it is wrongful to the caller after going through unhealthy conversation and no effort to take pride in one's job position and someway somehow make the best about this contest for better more because there are so many winningest of people to have their opportunity including you

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6:48 pm EDT
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Publishers Clearing House / PCH.com not really a complaint/ just wondering?

Hi My name is Pam Hanika [protected]@hotmail.com I am wondering all of a sudden I quit getting emails from you> so I cannot enter with the emails?
Just wondering is it something I did or what happened? Do you just quit sending emails to people ? I would really like to keep getting them? I love entering the contest and am totally looking forward to one day becoming the big winner!

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1:35 pm EDT
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Publishers Clearing House / PCH.com loss of tokens

At 1:15 I checked my token total and I had earned over 374, 000. After 3 games of blackjack at 1:45 I checked again and I only had 351, 00. I lost 23, 000 tokens. How can I get those back? I play pch games everyday and this is very discouraging. The games are just for for fun I know but I keep up with my token total each day and I'm so happy when I beat my previous score but its not fun to loss my tokens. This is very time consuming and if I can't get them back I'll probably stop playing. Thanks

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8:15 pm EDT
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Publishers Clearing House / PCH.com deviled egg tray (set of 2) quantity-1 $19.92 total

My name is Terri Bartley. I have been playing the PCH sweepstakes's for several months now, I was going through the orders and my finger slipped accidentally on the Deviled Egg Tray set of (2). When I noticed what had happened I pressed the X button several times but it still placed this order that I didn't want. Would you please take this order off my account. I would appreciate if you would send me a e-mail to let me know it has been taken off my account. Thank you!
[protected]@conwaycorp.net

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J
1:21 am EDT

Publishers Clearing House / PCH.com attention

To whom it may concern

Hello this is James Burney Jr. I was contacted by your companies lawyer for past due payment.. Im here to inform you that i sent those Elvis Presley dollar bills and C.D. music back to sender thru ups last month. So please forgive my debt. I beg of you to not sue me over unpaid account. So please delete my account. I beg you for mercy. Please and god bless.

Sincerely
James Burney Jr

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C
7:56 am EDT

Publishers Clearing House / PCH.com product that I received

I order 3 items customer id [protected] order number [protected]. One of the items I sent back, it was a shaggy bath rug. One of the items was a stick on instant lights. Well out of the pack 1 of them already quit working after 5 minutes of use. What is going on, I thought these were considered quality products, I should have known when the purse that I had purchased in the past you had sent me a replacement, when I finally switched back to that purse again, the zippers did not work, and I still had to go out and purchase another purse. I do not have the box for the instant lights, or I would have sent them back. I want a replacement for those lights. Apparently they are not the best quality, and I want to make sure when another one goes out that I have it, and do not have to go out and purchase more

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Mohammad Towhid
Mohammad Towhid
, US
Oct 28, 2017 11:22 pm EDT

Hello sir me towhid mohammad, address : south manda kadamali jheelpar, dhaka -1212, thana : mukda, post office : manda. dist: dhaka, bangladesh, age:36 (approx, birthdate:19th january 1981, mobile number:+880-[protected], occupation:service, email address:mohammad towhid mohammad 150@gmail.com, sir, it was sorry to say, I got notification from irrish claims. 2017 but in next time don't get any information about my winning price. sir here I mentioned that few days ago someone crash my all software which was installed my lucky file, sir pls help me for getting my winning price. thanks to you, your s faithfully, towhid mohammad, email: mohammad towhid mohammad 150@gmail.com, mohammadtowhid malik@gmail.com

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Mohammad Towhid
Mohammad Towhid
, US
Oct 28, 2017 11:26 pm EDT

My complaints for irrish Lottery complain board.

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G
7:19 am EDT

Publishers Clearing House / PCH.com this company is a joke!

Saying that this company is trustable is like saying nothing. It's strange at least. And of course one should be a complete fool to mess with them again. Everything we order is ALWAYS wrong and too expensive. The way they ship and deliver is ridiculous! And don't even look for ways to contact them, because you'll never succeed.
No, really. How does it work? How can you stay in business for so long doing your job like crap?

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G
8:55 pm EDT

Publishers Clearing House / PCH.com I did not order these items and they are just charged and processed to me

Ch order number: [protected]
Item name quantity price
Gotham steel pan 1 $19.96
Cheese board & slicer 1 $19.96
Shipping address:
Carol williams
6127 w kit dr
Golden valley, az 86413
Shipping & handling:
Sales tax:

Total for this order: $9.99
$0.00

$49.91

I did not order or click to order these 2 items..i filled out their form to delete, , , couldnt get a hold of them by phone..because it charged me and processed after i could get a hold of them...came to me ijn my email at 5:56pm mst to me in my email and they close at 8pm est...couldnt stop them..pls help

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2:48 pm EDT
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Publishers Clearing House / PCH.com sent letters regarding tokens

I sent a letter to PCH with a New York address one month ago and the letter was sent back. On 7/24/2017 I sent another letter to a different New York address, the one with the 101 Winner's Circle, Jericho, NY 11753. I have over 3 million tokens and noticed that 23, 00 tokens have been taken away or I have been cheated. Also when I did redeem 3 products, it said they were freed but when I got my bank statement I paid the full price of the product. Now I can't play the sweepstakes games online. It also said that I won a caribbean prize but when I got a call that the caribbean prize is free the company stated that they are not part of PCH. So I don't know if products are legitimate. Another call but I forgot assuming I won the prize claiming they are not PCH. So I am tired of getting calls that are not real.

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Publishers Clearing House / PCH.com Customer Reviews Overview

Publishers Clearing House, commonly known as PCH.com, is a direct marketing company that offers a variety of products and promotional offers. Its services include sweepstakes, prize-based games, and a range of merchandise. The company is well-known for its prize patrol, which surprises winners at their homes. PCH.com also provides online games and contests that engage users with the chance to win cash and other prizes. Customers can access these services through the company's website.

Publishers Clearing House / PCH.com In-depth Review

Website Design and User Experience: The website design of Publishers Clearing House (PCH.com) is clean and user-friendly. The layout is intuitive, making it easy to navigate through different sections and find what you're looking for. The color scheme is pleasant and not overwhelming, enhancing the overall user experience.

Sweepstakes and Prizes: PCH.com offers a wide range of sweepstakes and prizes for its users. From cash prizes to luxury cars and dream homes, there is something for everyone. The variety of prizes keeps the excitement alive, and the chances of winning are fair and transparent.

Trustworthiness and Legitimacy: Publishers Clearing House has been in the industry for decades, making it a trusted and legitimate platform. They have a strong reputation and have awarded millions of dollars in prizes to winners over the years. PCH.com operates under strict regulations and ensures that all sweepstakes are conducted fairly.

Customer Support and Communication: PCH.com provides excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They also keep users informed about the latest sweepstakes, winners, and updates through regular email newsletters and notifications.

Privacy and Data Security: Publishers Clearing House prioritizes the privacy and data security of its users. They have robust security measures in place to protect personal information and ensure that it is not shared with third parties without consent. PCH.com also provides clear information about their privacy policy, giving users peace of mind.

Payment and Redemption Process: The payment and redemption process on PCH.com is straightforward and hassle-free. Winners are notified promptly, and the redemption process is well-guided. PCH.com offers multiple payment options, including checks and direct deposits, making it convenient for winners to claim their prizes.

Overall Customer Satisfaction: PCH.com has a high level of customer satisfaction. Users appreciate the transparency and fairness of the sweepstakes, as well as the exciting prizes on offer. The user-friendly website design and excellent customer support contribute to a positive overall experience.

Additional Features and Services: In addition to sweepstakes and prizes, PCH.com offers various additional features and services. These include online games, daily lotteries, and a rewards program. These additional features enhance the overall entertainment value and engagement for users.

Complaints and Resolutions: While no platform is perfect, PCH.com handles complaints and resolutions efficiently. They have a dedicated customer support team that addresses any issues promptly and works towards finding a satisfactory resolution for users. Users can reach out to them through various channels, including phone and email.

Comparison with Competitors: Publishers Clearing House stands out from its competitors due to its long-standing reputation, wide range of prizes, and user-friendly website design. While there may be other platforms offering similar sweepstakes, PCH.com's trustworthiness and overall customer satisfaction make it a preferred choice for many users.

How to file a complaint about Publishers Clearing House / PCH.com?

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4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
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Phone numbers

+1 (800) 459-4724 +1 (800) 392-4190 More phone numbers

Website

www.pch.com

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