Menu
Public Storage
Public Storage Customer Service Phone, Email, Contacts

Public Storage
reviews and complaints

www.publicstorage.com
www.publicstorage.com

Learn how the rating is calculated

1.2 323 Reviews
Verified
The authenticity of the customer service contact information for Public Storage has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Public Storage complaints 322

ComplaintsBoard
D
4:22 pm EST

Public Storage public storage is using an illegal contract in california, violating sssfa and all their customers in the process.

I say this out of my own Experience with Public Storage Inc and then researching the law and their illicit Form Contract that does indeed violate that law in multiple provisions they have authored into it. And they hold the contract up like Captain America's Shield when it actually illegal!

If you have experienced Public Storage Inc. tacking on late charges at the drop of a hat, that's because they do, and they are violating the Governing Storage Laws set forth in California with their Scofflaw Contract that is in Violation for the actual laws of CA. Public Storage as a policy are sleazy and deceitful and apply their late charge days before they are actually allowed to by law, and they don't stop there! They then deceitfully Defraud their late customers by illegally stacking on two more late fees they call "Lein Sale" fees, but these are indeed additional late fees that violate SSSFA, the Governing Law for their industry. They know most people don't know the law and they aggressively make the customers feel that it is their own fault if they were late, when they are deceitfully tacking on more charges then they are legally allowed to. And they have been getting away with it!

Public Storage as a policy are blatant Scofflaw Corporate Thieves. I would suggest any other storage place that does not use the same contract, as many do, taking a sleazy cue from the Corporate Thievery Public Storage Inc. subjects their California customers to as a corporate policy.

Read full review of Public Storage
View 0 more photos
Hide full review
ComplaintsBoard
B
2:30 pm EST

Public Storage unwarranted, late fee and no customer service

I am renting a storage space from public storage. I recently tried to pay my monthly rental online through their website. For some reason I kept getting an error. wrong URL. Since I was logged into their website I figured the error had to be theirs. after trying 4 times with no success, I paid it through bill pay though my bank. I paid on the 7th public storage say they didn't receive it until the 14th. now they want to charge me a $15 late fee. I have never been late paying the rental in about 3 years and don't think I should pay now. they don't have a customer service line so I have no one to talk to.

Read full review of Public Storage
Hide full review
ComplaintsBoard
J
7:51 am EST

Public Storage I rented a storage on 2/6 and it was broken in on 2/13, yes a week later!

I went to the store at 26572 and purchased a storage. The people their a man and a woman helped me. We were talking and she asked me was I sure that I needed a small unit? I said yes! It's for my daughters shoes and others things that she left, when she moved by to Nashville! I think the ladies name is Betty, not sure. But she took me to see the storage and it was dirty, said I need to go and get a broom. Then she said do you have a lock, I said no, but I'm going to get one and I did from harbor freight. I made about four trips and locked it each time that I left. The moral of this story is I said to your employees that my daughters shoes where in the unit and one or both of them stole them. In a week's time. Their were no other customers around when I said her shoes were in storage, just your employees. Mrs.. Janis Robinson

Read full review of Public Storage
Hide full review
ComplaintsBoard
R
8:15 pm EST

Public Storage storage locker

Public storage pirates, lies, broken promises, locks your unit, confiscates your material! Headquarters glendale, az, u. S. A.

Public storage promises $1 for the first month's rent. My first month's "rent" totaled 57.25! They never did a one dollar rent for me. Public storage has doubled their rates over the past 3 years. The unit is the smallest available and, there is no climate control; not even a pull string light. The rate is $187/month for the smallest unit. The rate is an outrage. A storage unit with no climate control nor any thing else would be 5/month absolute tops. I could not afford the outrageous rate. These are very hard times, and public storage has to charge less, not double. That is the poorest of public relations! I told the "manager" that I could not pay the outrageous rent right now, but I do have work lined up within the next month. We have been unable to find any place to rent for 9 months. Whereupon, public storage put an "over lock" on my unit! When I patiently explained to public storage that any storage provider will allow 3 months before taking punitive measures, the "district manager" and the employee made up lies that "in the contract" this and that! Any contract that is immoral is automatically null and void.

Public storage does not even tell you where your material will be auctioned off! I told them that my wife and I have winter clothes, overcoats, long johns, et cetera, and that they must remove the lock so that we can at least get that. "customer focus" my big toe! It is a "member s&p 500". So what! Public storage are pirates; preying on people. Public confiscation of your assets must have all of their assets confiscated and the moneys distributed to those whom have been robbed by this predatory, pirating, ransacking, secretive, heinous, criminal, abominable outfit!
Public storage did not even give our long johns back. They even auctioned them off, which is a violation of municipal and state health statutes.

Darren smith: "district manager"

Read full review of Public Storage
Update by Rocky
Dec 27, 2016 8:18 pm EST

publlc storage, inc, STOLE our clothing, winter clothes, winter coats, long johns, sports jackets, shirts, pants, ties - everything but the photo albums and tracts.

Hide full review
ComplaintsBoard
S
1:22 pm EST

Public Storage hot unit and late fee

From: Sixcia Devine #25439

In October I was set up for automatic withdrawal payments but when my card needed to be updated the withdrawal service was not updated. I am currently being charged $47.00 for a late fee. I am asking that this fee be waived. I have never been late and always pay on time. I was initially on the automatic withdrawal program and I never received ANY updates about getting off of auto pay. I received this phone number from your sales rep to try and contact the Customer Service Department [protected] - however I get prompted to a voice message every time I call. The telephone you have on this website [https://www.publicstorage.com/florida/self-storage-boca-raton-fl/33433-self-storage/425] does not work PHONE [protected] - Please update.

I would be happy to directly contact Ronald L. Havner, Jr. Chairman of the board and CEO or Joseph D. Russell, Jr. President but I understand that they are involved in other matters as it relates to growing their customer base and overall business growth strategies. Excellent customer service, proper contact information and communication services are priorities that can not be overlooked.

Temperature issues with Public Storage: When I moved my items into Public Storage the temperature was extremely hot - over 80 degrees! The manager and the sales associated, who kindly walked me to my unite, assured me that the unit would be cooled. When I returned to the unite, 4 weeks later, the temperature issue was not resolved and the space was steaming hot. The Sales Rep assured me, once again, that the situation was to be resolved. Today, when I received a call about being late with my payment I asked for an update and the representative told me that she would have an update for me in regards to the temperture status It would be great if someone could call me immediately so we can resolve these issues. My direct line is [protected].

Thank you.
Sixcia Devine
(Pronounced Six-See-Ya)
Public Storage Unite
#25439

Read full review of Public Storage
Hide full review
ComplaintsBoard
N
2:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Public Storage no notice of auction

I wasn't told until last Friday that my unit is going to auction tomorrow. When I spoke with property manager 2 weeks ago she never mentioned it! I'm in recovery from alcohol and I'm currently volunteering as an Addiction Recovery Coach in Bridgeport, CT. I moved my stuff into a unit at Public Storage #27013 when I relocated to a sober house in bdpt. I am able to pay the amount in full on this Thursday, and I don't understand why I have a new bill that was emailed yesterday. I was told I had to pay $361.45 to avoid auction tomorrow, and yesterday I received an email stating my new balance of $458.23 including rent for December. How does that make sense? What if I pay the new balance of $458.23 by this weekend coming up? Can you not auction my belongings which is everything I have for my child and myself since I started recovery in January, and I would to be able to keep especially being that I'm going through a reunification with DCF right now.
Please Advise,
Nicole Hampton
Account #[protected]
Space #1080
Cell #[protected]

Read full review of Public Storage
View 0 more photos
Hide full review
ComplaintsBoard
M
1:50 am EDT

Public Storage liars

Do not use Public Storage, these people are real thieves and liars!
First of all they lied to me about the size of the unit, it was way smaller than it was described. So I ended up renting another unit and paying extra!
Then they increased the bill without any warning. I went to their local office and they said that later they will increase the bill again!
These money hungry scammers!
People, check the reviews, read about these guys before you decide to use their service! They are terrible!

Read full review of Public Storage
Hide full review
ComplaintsBoard
W
9:13 am EDT

Public Storage storage unit

I was told they no longer would be able to let me have access to 24 hr to store my trailer, the manager told me I needed to find a different place and told me she didn't know how long I had to get out by and wanted to let me know because the cops may come when I came to get my trailer I bread and get my trailer at 1am. I asked for a time frame she said she didn't have one .I received this notice and I have been there for seven years with no problems and paid in advance like always, I have asked them to fix the lights for eight months and about trimming the trees because they were scratching my trailer she said I could trim them so I did the lights she never fixed and now I get booted out of my spot. summerfield location in fl.

Read full review of Public Storage
Hide full review
ComplaintsBoard
B
6:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Public Storage bait and switch pricing

We were baited and switched. We signed up online for $158 / month. I asked at the store in person if this was an introductory rate and we were told that sometimes the rates might go up "like after a year or something, but usually only by like $5 dollars." Obviously I wasn't comfortable with this answer so I read every word of our agreement and there was no language citing that this was an introductory rate, nothing specifying a time frame for a rate increase, or any other verbiage of the sort. Six months in, I notice my AMEX is getting auto-hit for $199. I'd say $41 is a little more than "like $5 dollars." Pure bait and switch from a company that pays its CEO $7.5MM per year+. Awful and stressful experience. It's sad that they have to resort to unfair and deceptive practices such as this. Public Storage has so many units and so many properties, grabbing $100+ from every one of those units is more than enough to enrich themselves, but instead they run a highly competitive sales game with districts and regions, and focus solely on the bottom line, which unfortunately, gives them the peace of mind to screw people.

Read full review of Public Storage
Update by BrianCarll
Sep 14, 2016 6:50 am EDT

18VAC135-20-300. Misrepresentation/Omission.

Actions constituting misrepresentation or omission, or both, include:

1. Using "bait and switch" tactics by advertising or offering real property for sale or rent with the intent not to sell or rent at the price or terms advertised, unless the advertisement or offer clearly states that the property advertised is limited in specific quantity or for a specified time period and the licensee did in fact have at least that quantity for sale or rent at that price or terms at the time of advertising;

2. Failure by a licensee representing a seller or landlord as a standard agent to disclose in a timely manner to a prospective purchaser or tenant all material adverse facts pertaining to the physical condition of the property which are actually known by the licensee;

3. Failing as a licensee to tender promptly to the buyer and seller every written offer, every written counteroffer, and every written rejection to purchase, option or lease obtained on the property involved;

4. Failure by a licensee acting as an agent to disclose in a timely manner to the licensee's client all material facts related to the property or concerning the transaction when the failure to so disclose would constitute failure by the licensee to exercise ordinary care as defined in the brokerage agreement;

5. Notwithstanding the provisions of subdivision 4 of this section, a licensee acting as a dual representative shall not disclose to one client represented in the dual representation confidential information relating to the transaction obtained during the representation of another client in the same dual representation unless otherwise provided by law;

6. Failing to include the complete terms and conditions of the real estate transaction, including but not limited to any lease, property management agreement or offer to purchase;

7. Failing to include in any application, lease, or offer to purchase identification of all those holding any deposits;

8. Knowingly making any false statement or report, or willfully misstating the value of any land, property, or security for the purpose of influencing in any way the action of any lender upon:

a. Applications, advance discounts, purchase agreements, repurchase agreements, commitments or loans;

b. Changes in terms or extensions of time for any of the items listed in this subdivision 8 whether by renewal, deferment of action, or other means without the prior written consent of the principals to the transaction;

c. Acceptance, release, or substitution of security for any of the items listed in subdivision 8 a of this section without the prior written consent of the principals to the transaction;

9. Knowingly making any material misrepresentation; and

10. Making a false promise through agents, salespersons, advertising, or other means.

Statutory Authority

§§ 54.1-201 and 54.1-2105 of the Code of Virginia.

Historical Notes

Derived from VR585-01-1 § 6.11, eff. July 15, 1987; amended, Volume 05, Issue 23, eff. October 1, 1989; Volume 07, Issue 14, eff. May 15, 1991; Volume 08, Issue 13, eff. May 15, 1992; Volume 11, Issue 18, eff. June 28, 1995; Volume 15, Issue 05, eff. January 1, 1999; Volume 19, Issue 12, eff. April 1, 2003; Volume 24, Issue 11, eff. April 1, 2008; Volume 31, Issue 26, eff. November 1, 2015.

Website addresses provided in the Virginia Administrative Code to documents incorporated by reference are for the reader's convenience only, may not necessarily be active or current, and should not be relied upon. To ensure the information incorporated by reference is accurate, the reader is encouraged to use the source document described in the regulation.

As a service to the public, the Virginia Administrative Code is provided online by the Virginia General Assembly. We are unable to answer legal questions or respond to requests for legal advice, including application of law to specific fact. To understand and protect your legal rights, you should consult an attorney.

Hide full review
ComplaintsBoard
L
7:21 pm EDT

Public Storage public storage

On July 31st 2016, $684 dollars taken out of Wells Fargo bank account. Payment submitted was for $176 dollars. I have contacted public storage over 10 times. Not once has anyone contacted me. In will be contacting better business bureau immediately. Lien and extra fees and b no communication whatsoever. Unprofessional business fraud practices.

Read full review of Public Storage
Hide full review
ComplaintsBoard
S
12:24 pm EDT

Public Storage public storage rent increase vs. new rental offerings

I moved to Johns Creek, GA in February, 2015 and had to downsize from 5-bedroom home to 2-bedroom apartment. Rented a 10x30 Storage Unit for $244. After only 4-months later the rent was increased to $286 (17% increase). 2nd Lease Renewal increase rent to $335 (another 17%).

Property Manager (John) unable to help, but he is a great guy. Customer Service (Demonte) [protected] was very "Cavalier" in his attitude and not very helpful. Demonte should not be in Customer Service but he is a clear reflection of Public Storage's business culture and lack of caring for their customers once they have moved in.

Aside from the rent increase being excessive, they are well above the $269 price currently offered for new move-ins to the same sized unit. This is true across multiple local Public Storage locations. This seems like an unfair, and perhaps illegal, business practice.

BEWARE OF PUBLIC STORAGE RENT INCREASES!

Read full review of Public Storage and 1 comment
Hide full review
1 comment
Add a comment
K
K
kcn95133
, US
Apr 29, 2017 11:39 am EDT

I moved into Public Storage locate at 1600 Watson Ct. Milpitas, CA 95035 over a year ago, December 2015 to be exact. The rents were $300 +/- a month for the first unit and $250 +/- for second unit. Now my rents are $399 for the first unit and $365 +/- for the second unit. Couple months ago I spoke to one of my neighbor unit next to mine. He said he had rent there for about 10 years and he was currently pay $500 a month. At the same time Public Storage offers $1 first month rent and $288 +/- a month after that. This is for units size 10x30. This is really interesting/questioning how Public Storage runs its business. I would imagine they would like to have as many units occupy as possible all the time and want the current tenants to stay as long as possible. After all, advertise and promotions was all about, right? First month rent for $1 is a good promotion to draw the customers to the company and hopefully customers will stay after their first month. What am saying is it doesn't make sense and not fair for customers who rent the same size units for more than 5 years have to pay almost twice as much as new ĉustomers just moved in. First month rent for $1 is a good promotion, but to avoid that for the benefits of the company, Public Storage should set up discount prices to honor their loyal customers who rent long term instead of raising the rent every few months. I urge the higher level of management, district manager, corporate office, especially, company's financial department look into this matter and work out a better plan.

ComplaintsBoard
M
12:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Public Storage unfair business practices, theft of services, and bad customer service

Public Storage ruined me and my kids life. I went thru a verybad domestic situation and was forced to put allmy belongings in storage in 7/15 and go into a safe haven with and my children. In 4/2016 I moved into a house and had planned on retrieving our things from storage. Two days after moving in i found out i was a victim of fraud and the house i was renting did not belong to the landlord. I contacted the DA office and police to file a complaint and was told that this individual was being watched by the police and feds for committing housing fraud. At this point me and my children became homeless smh. I was told the contact pa victim services and that relocation expenses, storage, and my stolen cash would be replaced. I was unable to pay for the storage and the Da and victim compensation contacted public storage several times to let them know that my unit would get paid for, however no return call was given. I was notified that my unit would be going into auction on 6/21. Finally on 6/20 the victim ppl got in touch with the district manager and was told that there was nothing they could do and the auction would still go on. Unable to pay me and my childrens things were auctioned for 600 in rent (April, May, and June) and 400 in late fees. I became so distraught due to my kids being so upset i attempted suicide smh. While in the hospital my sister looked up my account and seen that only 100 dollars was credited tomy account for over 20k in clothes, furniture, jewelry... EVERYTHING WE OWNED! When my sister questioned why this was done and why only a credit of 100 was received she was threatened by the district manager that he was turning over this account to there legal team. My sister then recieved a call from someone who works at public storage and told her that two staff had stolen stuff out of my unit before the auction. I just feel like this was a very evil and cruel thing to do considering the circumstances not to mention the city was paying for the bill due to me being a victim of a crime. Public Storage has really ruined me and my childrens life and its unfair that staff were able to come up off a sad mishap that was no fault of mine.i am a wreck right now and so are my children because lots of things were irreplaceable along with memorabilia from a deceased child 😥😥 i jus dont know what to do and i feel like this was personal because the employees knew the value of the things in my storage unit. Im so hurt right now and i want this situation exposed and want people to hear our story. I have consulted an attorney although nothing can replace my things i would like to expose public storage for being the crooks that they are!

Read full review of Public Storage
Hide full review
ComplaintsBoard
A
1:54 pm EDT

Public Storage illegal fees and "auction" practices

"This company preys on it's consumers. Their rates jump after the 2nd month, which shuts out most renters and it is when their items go for "auction". There is no real auction. Even when you win, they give it to their "auctioneers". The manager's behavior was so abusive, it resulted in a stay in the hospital.

The CEO of the company makes $10M a year off of its' customers that pay for months and years for items only to have them auctioned with no warning, even when you call and inquire.

Their regional manager, Brent Winslow takes no responsibility for their companies abusive practice.

As required by law personal items like paperwork will never be returned. Instead, they make a fake "return".

In an era of corporate callous PUBLIC STORAGE located in local Glendale should be regulated, just like the check cashing as they are a predatory industry.

We will not stop until there are no more PUBLIC STORAGE stealing the soul and items of hardworking and desperate consumers.

Read full review of Public Storage
Hide full review
ComplaintsBoard
A
1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Public Storage unauthorized ach withdrawal from a non-client

First I want to explain that I do not rent from Public Storage, I have never rented from Public Storage, and I do not have any rental agreement with Public Storage. I AM NOT THEIR CUSTOMER! Somehow Public Storage made an unauthorized ACH withdrawal for $216 from my checking account in May 2016. I did NOT WRITE A CHECK FOR $216 to Public Storage. I filed a fraud report with my bank and they are investigating. So far they tell me that Public Storage had my bank account number and the bank’s routing number, and using these numbers Public Storage was able to do a fraudulent withdrawal. My phone calls and emails to Public Storage customer support have elicited no help at all in this matter. I looked in my files, which I have kept for over 15 years, and found that eleven years ago I sent a check to Public Storage to pay a bill ONE TIME for an acquaintance who had a Public Storage rental unit and a contract with them. (Acquaintance was low on funds, I paid for him.) I did not have a rental unit or any contract with Public Storage; I never did, and never will. It is important to note that eleven years ago my check went to Public Storage directly, not to the person with the rental unit, therefore only Public Storage had my checking account number and routing number. Public Storage kept a copy of my check for ELEVEN (11) years, then in May 2016 used my account number from my old check to withdraw $216 from my checking account. I do not rent from Public Storage, I never have, I have no contract or agreement with them, I do not owe them any money, yet they took $216 from me. Public Storage should give me an immediate refund, and fire the manager-accountant who performed this fraudulent ACH withdrawal. I filed a fraud report with my bank, a police report, and filed complaints with the Federal Trade Commission and the Consumer Protection Division of the State Attorney General’s Office. Still awaiting a resolution.

Read full review of Public Storage
Hide full review
ComplaintsBoard
M
3:41 pm EDT

Public Storage stealing

This is in refrence to on whats going on at the Pasadena Public Storage . Yesterday it was a guy in a AT&T truck with uniform saying he's from Corp. in Glendale . I think not . He had bolt cutters, and hanging with manager cutting peoples locks off and taking peoples things from there
units . And Tony is the one who's making all the desitions . Tony is the GM for that area .

Read full review of Public Storage
Hide full review
ComplaintsBoard
D
6:13 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Chronology of issue: 1. On or around Feb 24th, 4pm…I went to the Public Storage office 15510 NE 90th St Redmond, and advised the young man behind the counter that I intended to move out on March 3rd. I asked what the procedure is and how the rent for March would be calculated or pro-rated. He looked in their system and stated that I had a credit of $24.5o...

Read full review of Public Storage
ComplaintsBoard
E
10:03 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I are old customers of Public Storage, I had a unit for almost 7 years, 3 years ago, with no problems. I needed to rent out again another storage space, unfortunately my landlord sold the home we were living in and left us in a bad situation, so we are going to put the same exact furniture back that we had had in the unit 3 years ago. I...

Read full review of Public Storage
ComplaintsBoard
J
9:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On my December statement I got an $30 dollars increase add it to my bill without any knowledge. When I called the Pubic storage customer support I was told that as a company they have the right to increase the bill as often as they would like. I was also told to be prepare for another increase since they have the right to increase the rent every six moth...

Read full review of Public Storage
ComplaintsBoard
R
5:48 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In the Pasadena, Ca. area the Manager name is Tony, he goes into people units without asking and barking out threats . The staff at that location is very rude, that is the East Colorado blvd ., Pasadena, Ca. 91107 . By Tony have a anti-American attitude . He talking, his country this, his country that . Well I told "should of staid his ### over there "...

Read full review of Public Storage and 1 comment
ComplaintsBoard
R
12:20 pm EST

Public Storage infestation of mice/rat/damaged items

Arranged to remove my items the first wk of Nov, 2015. Received a bill for $155.00 my contract amount was $130. I sent an email to try to find out about any increase and that its the law to give a 30 day notice. No reply. Up until I arrived at the gate to get my things and pay any amount the was left as a balance. Bill the attendant saw us trying to open the gate and walked over to the golf chart with some one and ignored me and drove away saying nothing...we had no options but to wait. Upon his return he flagged us to go to the office. We paid for our space and to lock us out and take away time I needed to unload the storage was appalling.Once the storage co cut our lock and said they never entered my unit but we found and have the lock they left inside the unit-violation -they lied. We paid for the extra pay offered to us by manager . That day speaking with the manager regarding charges Bill would interject saying "we dont have to give you any notice of rate increase" on the second day we were finding large bugs and rat/mice droppings everywhere and took pixs of it, trying to shake out the mess, Bill would drive by several times we have pixs and say you need to be out by 6pm becasue that is the time he leaves, so I told him we paid for the day and gates close at 7pm we were out by 6:59 pm on the day we were supposed to be out there was a older woman very nice. Never told us to be out by 6pm she left after here shift. Bill made a point to tell us he need us out by 6pm the manager or this women did tell us this...we have rented from your storage place 1.5 yrs and to be treated the way he treated us saying he didn't care about us customers...and harrassing us...at the end we took pixs of the rats /mice poo and bugs...we left card board boxes cut up to place in trash bin but it was locked. I things may not be important to your company but it belongs to our home we lost. I am a single mom who works hard for the things we have. To treat us and our things we so paid high prices for and receive them damaged is sad.The cost to repair, clean restore...its at a loss. I cant get insurance from storage to call me. Estella Rangel [protected]

Read full review of Public Storage and 3 comments
Hide full review
3 comments
Add a comment
J
J
Jaime Stillwell
, US
May 07, 2017 5:33 am EDT

Public storage in Auburn Washington is also horrible. First my family lost stuff due to a fire and water damage and only given 1 day to remove our stuff and also move what we could salvage to another unit and then that other unit I just found out was infested by rodents. My stuff was safe (no food) and not a problem with infestation the whole 5 years I had it in the previous unit, but the outdoor ones are infested and was told by other people down the same isle as me that they were moving out and lost their stuff for same reason. Storage didn't let us know they knew about the problem to ask us to come check our stuff or anything. Rats had all winter to nest in there. They also will not help with removal of my items or help me by getting us a dumpster so we can toss our stuff. I am disabled and have no help or real physical ability to safely take care of my items now. They could at least help with removing my items since I've payed them to pretty much let all of my stuff go to hell anyway. Storing your stuff at public storage is about as good as just leaving your stuff at the side of the road. You may as well just take all your stuff to the public dump and get it over with sooner and with paying less money.

N
N
Nora ybarra
, US
Dec 07, 2015 1:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had a unit on ben white here in austin tx. Well come to find out they were rat infested and no one bothered to tell us upon move in. So not only did our items get damaged from the rats now insurance is not returning our calls. I guess were out of luck on ALL OUR STORAGE items. DO NOT RENT FROM PUBLIC STORAGE THEY STEAL FROM YOUR UNIT AND WILL NOT PAY YOU FOR YOUR DAMAGES. But they sure are quick to call and collect a payment but not help get your items reimburse.

italstal54
italstal54
, US
Nov 12, 2015 11:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello,
At which public storage is this at? Our family may be moving again next year to northwest Indiana if need be is why I'm asking so we do not choose the wrong one.
Thank you

Ratings on other sites
Trustpilot
Trustpilot
4.5
45446 reviews

Overview of Public Storage complaint handling

Public Storage reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Service and access to my personal items was posted on Mar 6, 2024. The latest complaint storage unit has rats! was resolved on Jun 01, 2018. Public Storage has an average consumer rating of 1 stars from 323 reviews. Public Storage has resolved 18 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Public Storage contacts

  2. Public Storage phone numbers
    +1 (800) 567-0759
    +1 (800) 567-0759
    Click up if you have successfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 567-0759 phone number Click up if you have UNsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone number
    Existing Customers
    +1 (800) 688-8057
    +1 (800) 688-8057
    Click up if you have successfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 688-8057 phone number Click up if you have UNsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number
    +1 (888) 797-6980
    +1 (888) 797-6980
    Click up if you have successfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (888) 797-6980 phone number Click up if you have UNsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone number
    Modify Reservations
    +1 (866) 444-4747
    +1 (866) 444-4747
    Click up if you have successfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (866) 444-4747 phone number Click up if you have UNsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone number
    Pay By Phone
    More phone numbers
  3. Public Storage emails
  4. Public Storage headquarters
    701 Western Avenue, Glendale, California, 91201, United States
  5. Public Storage social media
Public Storage Category
Public Storage is related to the Residential Rentals category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Public Storage?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Public Storage Customer Service. Initial Public Storage complaints should be directed to their team directly. You can find contact details for Public Storage above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.