SUBMIT A COMPLAINT

Public Storagedishonest district manager sylvia chrzanowski

Ca Dec 04, 2018 Bolingbrook, IL

We had a horrible experience at the public storage on e. Boughton road bolingbrook location and would recommend everyone avoid it to protect their property and for the incredibly poor customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings.
Inside storage unit, smell like urine and mod...
There are no cameras inside the storage units.
At beginning, they try rip you off to make you buy their lock... And insurance etc... Front desk man name craig always ask you provide the best google review... I now know why and glad not to provide five stars review for a very reason... This place does not deserve one stars! Period!!
They increase the rent without letting you know... Instead blame on us because apparently they "sent email a while ago"...?? When I called district manage sylvia chrzanowski.. She replied and left voicemail indicate she will issue refund for us and will call in a few days... Instead ask craig to call and left message saying no refund?? What a lie from district manager who represent this company!!
Two days before moving out this crappy place, met craig.. Told him I will file a formal complaint to bbb.. He said "what if we refund you and hope you don't complaint.. We are just the small business.."

We are sick and tired of their dishonest!!!
For those of you in same situation, raise hell and complain to bbb, yelp, state dept of consumer affairs. These guys are crooks!
Please do not remove our review from yelp!! This is our truest experience with this place!!
https://youtu.be/fldq2jcoX50

Post your comment