PSI Services
reviews and complaints

Paid for my test and 140 dollars extra was taken from my bank account due to THEIR GLITCH. I have been repeatedly LIED to, told on various occasions it was being sent. Told they did find the error then told that they never found the error. It occurred on October 20th, 2017 as recorded below. Yoshanda Miller, Jana Jones and a host of many others have lied to me. I also want you to know, because of you over withdrawing, I got evicted! I want the money returned, it has been over 3 weeks. If you want more information ask Yoshanda Miller!

10/23/2017
DBT CRD 0901
10/21/17 MDJW6DX5 PSI
Services L00 OF 00

Examination Name: TN Aesthetician - 1030
Examination Date:November 8, 2017
Examination Start Time:1:30 PM (hh:mm)
Confirmation Number:L14801190

I recently took your specialty roofing tests and failed twice. The second time I took it you had at least one question on the test that is completely invalid and unanswerable by the answers you provided. I am for that reason disputing the tests and the validity of the test.

I am requesting the test results with questions and answers so I can properly dispute the test results. I can 100% prove that at least one of your questions are unanswerable and invalid but I need the questions and answers to do so. Besides a question with invalid answers the test also included, in my estimation at least forty to fifty percent of questions on roofs and roof systems that are obsolete and installed less than 1/10 of 1% of roof installations but did not include ONE question on TPO or Shingle roofs the most commonly installed roof systems in South Carolina. Explain to me the fundamental fairness in that or how that qualifies anyone as a commercial roofer. How does any of this comply with you own guidelines(below) when another of your questions was for "extreme cold aplications" How does that question and not having any questions of the most commonly installed roof systems (TPO and Shingles) apply to South Carolina?

PSI, in cooperation with the South Carolina Contractor's Licensing Board, will be consistently evaluating the examinations being administered to ensure that the examinations accurately measure competency in the required knowledge areas.

I would appreciate your cooperation with this matter so I do not have to involve a lawyer and a lawsuit to obtain what is rightfully mine. My test results.

Thank you, Richard Bogoslofski

Good afternoon today I called regarding questions I had abut a test I recently taken. I called because I had some questions to ask. First time I called the young lady was helpful with what she knew, she didn't know much but still was genuine and caring. I called a little later to ask some other questions Katoscare? answered. She was rude, loud, and continued to cut me off when I tried to explain my position more than once. I wasn't in the best of moods but she didn't help only added fuel to fire or made a bad situation a little worse. Please explain to her some people calling wont always be happy or in good mood. We may come off angry but our intent is just to get some answers or understanding. Thank you have a good day.

Today (8/2/17) at the Cherry Hill, N.J. PSI testing center. I was notified to go pick up my license, and to only bring two forms of ID. I went and I was nice stated my name and the reason for me coming in. This rude lady at a side desk told me to come to her (yelling at me) b/c she handles the license. I said ok and she asked me for a renewal form. I told her I wasn't renewing my license. I'm picking it up for the 1st time. She then continued to yell at me and mumble rude nasty comments under her breath. I finally had enough, and put her in her place. I've work in costumer service for 10yrs. Never have I ever experienced such rudeness. I asked the lady for her name, she told me it was none of my business and to get out after the pushed my license paper at me. Unexcusable behavior!

I did a google search after my "psi experience" this week and was stunned to see so many people agree with me. After doing all the coursework for my real estate exam and getting an a in the course I went this week to take the psi tests to get my license. Understand, I am not saying I am a perfect student but I studied the general and state information over and over, had apps on my phone and scored 85% or higher on the general every time and 90% on the state. I needed 70% to pass and I took four "practice exams" on psi's web site to insure I was familiar with their testing and questions as my textbook approached some topics differently than them.

Well, I go to psi and let's say the two employees made my dmv seem welcoming. The office is in a basement and they were miserable. It's not a great work environment but you'd swear us coming to take the test we paid their company to take was annoying to them. I ignored it not wanting to make enemies.

I sit down to take my exam and on the general there isn't a single question that is from the practice tests. None. Charged me $20 each and I foolishly paid it so i'd be extra ready and not a help at all. However, I passed the general section.

On the state law test where I did far better in the class, on the exam and the apps I used to quiz myself. I failed by one question. One. A test I got over 90% on everywhere else I failed according to psi by one question and they won't tell me what I got right and wrong... Just how many I got right and wrong in very general topics which I couldn't possibly tie to actual questions. I was floored! I nicely asked if they had more detail and the woman shook her head no. I asked when I could re-take and she just said "go online". They wanted nothing to do with the test takers at all and since you can't reach psi via phone (I tried before the test with a question) they just won't deal with you other than taking your money.

I have rescheduled the state re-take for next week. My only way to try and "beat psi" is to read the entire chapter on state laws which I aced already over and over praying I somehow get similar questions and can get one more right when I can't tell what was wrong.in fact, I know of two questions psi asked on the state exam there are nowhere in my text because i've even searched online for the answers so for all I know they threw in something from another state and I have no recourse.

I see these complaints have gone back almost a decade and psi isn't changing. I will do everything in my power to pass this final piece and pray I see little of nothing of psi again... Who just for another $55 for me to re-take a test I have no idea how I failed.

I went to take my test at the psi virgina beach va and they notified me that my exam got canceled because the procture did not show up? Why didn't they have somebody on call? And why didn't they notified me at 8:00 am morning to let me know or even suggested making accommodations for me when they left a voicemail on my phone. It was so unprofessional and unfair. My college deadline is coming up and and it would be their fault if I miss the opportunity to get into school because they couldn't accommodate for me to get tested which is really wrong of them, because it's not my fault if I missed the deadline for school because the proctored didn't show up. I am going to call and speak to the director of testing. Every testing center should have someone on call; it just makes logical sense. I am very disappointed at psi for not being organize or professional. Psi I need to be accommodated to retake my test on monday 15th and it needs to be in my area so I don't have to drive 4 hours away to take it. Its not my fault and I cant miss this opportunity to miss out on school ive spent money on tutoring and test preparations just to prepare for it. Its not right at all.

Test confirmation number teas 6
V11273529

Your schedule for the assessment technologies institute (Teas): ati teas. Examination (English and language usage, mathematics, reading, science) is cancelled!. Please contact psi customer service department for further information

Your confirmation number is: v11273529
Please reference this confirmation number whenever you contact our customer service department.

The details of cancelled schedule are:

Test center address: virginia beach
Pembroke iv building
291 independence blvd suite 140
Virginia beach virginia 23462
Usa

Test date: may 13, 2017

Start time: from 1:00 pm (Hh:mm)

If you have any questions, please do not hesitate to visit our website at www.psiexams.com

Best regards,

Psi customer service

Practice tests are available for many exams. To purchase a practice exam, click here:
http://psilearningacademy.com/pages/practice.html?utm_source=ATLAS&utm_medium=email&utm_campaign=candidateregistration

I've written a NJ Real Estate salesperson conbo exam on 3Feb. 2016 at one of the PSI exam center in North Brunswick, NJ. During the exam, the fire alarm rang and we were asked to vacate the build which we did. we were outside in sub-freezing temperature for over 35 mins. when came back we were an option given that we can wave the exam and come back some other day. I decided to carry on with writing my exam. After getting my bearing back and almost 3/4 my way of the exam the fire alarm rang again. This time I decided to carry on and complete the remaining exam while high pitch alarm kept ringing. I was not asked for the waiver the second time not I signed any waiver the second time. Making story short I end up failing the exam by two points. I am asking the PSI center to refund my fee due to not providing services for a quality and quite an atmosphere to complete my exam as per paid services. I escalated the issues to the PSI Manager but he insisted not to refund. The point I am making is not passing and failing of my exam. what I am saying is that if I had the liberty of writing my exam under the normal circumstances I might/could have passed the exam but that was not the case. Under the benefit of the doubt, I am sure any other normal exam facility would have refund the fee.

I too share the opinion that PSI is poorly managed and not customer focused. As I am sitting here on hold, as per usual, my frustration is increasing. So I went to the web and see there are an enormous amount of people who share my exact same frustrations. I started thinking, how can this company still be in business. The answer is actually simple, the consumers are complaining sure, but there true “customers” are the organizations who contract with them for testing management. So, in addition to posting my complaint here. Moving forward I will send a complaint to the organization that has contracted PSI, I will send my complaints each and every time I deem there service is unacceptable. For instance, this morning I have now had to place six (6) calls to try and schedule my next test. Six calls starting at 6AM PST. It is now 7:23 AM PST, I have wasted an hour and 23 minutes waiting on hold. Sadly, I am still on hold and will probably have to call back another 2-3 times before I am even successful in actually scheduling my test. This is not a fluke or one time problem, this happens EVERY single time I have to schedule the next test for my module.

It is absolutely absurd to have to dedicate 2-3 times the time it would take to test for each module into the simple process of scheduling a test. I would recommend that each person reading this review, and each person who posted a review to focus your complaints toward your referring organization. Perhaps these complaints would be taken more seriously if they were coming from the customer that they are profiting from rather than the end customer.

2/4/2016

One of my complaints is about the exam I took on this date. I went through the exam thoroughly 3 times before submitting and I am pretty certain that there were 30 questions on the exam. 30. When I received my results(FAIL) it clearly shows the break up of the test questions and only 25 questions are accounted for. It clearly states that I got 18 out of 25 and that I needed 19 to pass. There is NO EXPLANATION for the missing 5 questions and when I asked one of the employees at the testing center he had no explanation. This is not something I feel comfortable with.

Also, My other complaint was from the beginning it was very difficult to talk to someone to even schedule an appointment. I wait on hold for length of time, then am forwarded to a voicemail. It took many days for someone to respond to me. The woman was impatient with me while scheduling and promised an email with all of the information I would need to know when i asked about location details. I wasn't receiving an email that week before my test date, so I called and left another voicemail. I ended up not hearing from anyone so I went online to find location info and other important details I needed to know(like arriving 30 min early). I received a voicemail from them returning my call hours After my test was already taken :/ Also, i realized the problem was she got my email address wrong in the computer(which she impatiently asked me for at least 3 times on the phone the original time).

I am writing this complaint to request a refund for the problems I have had with the company and the lack of explanation on my test. I was referred by a friend who just took her test there because I asked her where to go. With all of these problems I would certainly not want to recommend anyone I know, unless things are handled professionally.

Thank You for your time in reading this and understanding my concerns,

Anne Arndt
(I believe they say the phone calls are recorded)

I just took the test for the second time. The first time I took the exam, I failed by a few points. I messaged the school I got my certification from and they suggested I retake the class' online exams in those sections. I did. Repeatedly. Scored at least an 80% on both over the course of two weeks. Consistently. Attended a group cram session hosted by the school. Knew the work. Had someone else who took the exam, and as it turns out our instructor had input on the exam. He was telling us things that the realtors in our state told them not to bother putting in the exams, and both of us had every one of them. This being the second time I took the exam, you'd think my scores would have fluctuated to some degree. They didn't. Literally. The scores, down to the decimal were exactly the same. But the number of questions I got correct increased. It should not have been possible, yet I now have hard proof of it in the form of the test result printouts. My attorney is now preparing a class action suit on behalf of several of us within this state, and it expect this will serve as the nail in their coffin when presented to the judge. And then I will be suing DORA, because despite all of the complaints lodged, they did nothing. And a great many in the industry likely dealt with the same issues. It's time to bring this system down. Knowing they're one state over from me, I can't say how tempting it is to just go and do damage, but I realize that doing it this way is guaranteeing the media exposure necessary to bring them down at a national level. Keep your results, people. Chronicle them, and sue.

10-14-15 real estate exam test date. On the way to the site got stuck for 40minutes in traffic backed up due to serious car accident. Called customer service to report the situation but could not get through. My complaint is that there should be a way to contact the test site directly in an emergency rather than go thru the 800# which is customer svc purgatory.

Does anyone even monitor this company? On 8/21/2015 my daughter took the CNA skills test through the local community college and was told that only a Visa or MasterCard is accepted. Five days after they took my Visa credit card number, the test results were still on hold "waiting for payment". We call and are told that they don't take Visa but only take Discover or MasterCard. We provide a Discover card number over the phone to somebody named Patrick. Then we're told that they don't take credit card numbers over the phone. So I fax my discover card over, per their instructions. I call to verify receipt and then am told by some woman in Las Vegas or something that I have to mail a money order, after I already gave them 3 separate credit card numbers. I now have to stop 3 credit cards and order new ones because I have no idea why they kept taking my credit card numbers when they claim not take credit cards. Who in 2015 only takes a money order when the rest of the world mostly prefers electronic payments? Are they that worried about $76.00? I'm concerned that they have 3 of my credit card numbers and felt like this was some type of scam.

I completed the proctor tests for the PA National as well as State, Real Estate Salespersons exams. I have attempted to pass the Sate Exams (National and State) and fell short of the required score on the exam. In the PSI Study Guide, It is listed that I must complete 80 questions for the National portion and 30 for the Sate portion. When taking both attempts, at the PSI testing center, I was given a test with 90 questions for National and 35 questions for the PA State exams. I fee that I was chested out of 15 questions. What can I do?

Horrible customer service. I tried for 7 days straight to get through to a human. I left my name and number for a "24 hour callback". No one ever called. I am very disappointed that in order to take a state exam, this is my only option. This feels unfair. This company is not representing our government the way it was intended I am sure.

Psi state exams is a fraud if Ive ever seen one. I took their real estate salesperson test, confidently knowing I studyied hard and long. Failed. The questions they produce on these tests are absolutely deceiving, usuary, and several other harsh words I don't want to mention. I missed by 6 questions. The proctor tried to insist I retake it the next day at another 56.00. Do I have fool written on my face? without even knowing what I missed or how to restudy for this, why would I give them another 56.00 to fail again? the state needs to do do something about this fraudulent business that is taking good peoples money. Don't even try to tell me I didn't know the material. I did. they will not get anymore of my money.

I've been a contractor for 48 years and tested and licensed in 5 other states. . I had to take the contractors test for utah. . . Psi had no human contact. . . All access by phone message robot spent 4 hours on phone waiting for human. So important questions. So i took test and found. . . Trap questions, questions which were not word framed correctly, "more than one right answer"; many question asked about measurements for certain areas but the question did not provide important specific instructions as to what was the areas were that were referred to in the question. Really, lots of double entendre. They do not provide any onsite test room question support of those specific intent test questions. . . Test proctor can not talk or comment or explain any questions and provides no solutions. The printed questions and much of the test plan drawings were written in 3 or 4 confusing script types, as well as printed below recommended ada font size for normally accepted general comprehension purpose bring a magnifying glass. Questions require your great short term memory of specif code numbers know your bible & verse memorization. Most of the required knowledge within the questions were immaterial and outdated. . Often the trade questions related to archaic historic trades like chimney construction. . Finally psi is impossible to reach for scheduling and retesting questions. . They have been designed to avoid public contact. . . There fore criminal customer service. . . “power is not a means; it is an end. ” ― george orwell, 1984

Set up to test @ 9:00am got there 10 to 15 minutes late because of weather & multiple accidents. Drove 2 1/2 hrs. The ladies were very rude. One said, you are late! My boyfriend tried to explain when he was rudely interrupted by the other lady saying, "take off your coat and hang it up!" Then they proceeded to say how booked they were. REALLY! All these testers schedule this. The testing facility can only take so many. I should have recorded these ladies. People are nervous enough coming in there. They don't need to be like that. If they don't like their jobs then they need to stay home. You do not treat people like that. I tested for my insurance license at a different facility and wasn't treated like that. This needs to stop! I will file complaints over & over if this continues. It took a lot for me to not go in there and say something to those unhappy people that work for PSI.

Recently purchased a online practice test it is amazing how well you can get robbed by psi! Do.not get fooled and ripped off like how i did! Do NOT ever purchase an online test from psi! 50 questions for a one time test, 30$? That is the biggest rip off! I called and both the representative and supervisor were evil rude no help at all. Bottom line do not purchase a "practice test" no help at all.

I went for the second time to take my real estate exam which i missed last time by one question! The entire time during the exam the proctor was literally having a party in the waiting area the entire time! The whole time we were trying to take the test there was shouting, laughing and all kinds of CONSTANT loud and disruptive noise. I even put in the ear plugs and could still hear them! Needless to say we couldn't concentrate at all! I failed AGAIN by 1 damn question! I was doing the compucram at 85 and 90% last night and having no problems! This was very unprofessional and a waste of my money!