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2.4 109 Reviews

Public Service Electric & Gas [PSEG] Complaints Summary

37 Resolved
72 Unresolved
Our verdict: Engaging with Public Service Electric & Gas [PSEG], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Public Service Electric & Gas [PSEG] reviews & complaints 109

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Public Service Electric & Gas [PSEG] technician no-show

I was supposed to have a technician come to my home to get the electric meter outside (it is in the home and we get an estimated bill, which is super high so they "recommended" that we have our meters outside "for free." I agreed, except it was one day for gas, one day for electric. The electric meter guy never showed up, but he said that he did and that our home was "inacessible." Ok, I not only was home, but I was OUTSIDE the whole time waiting for this guy. As a matter of fact, when he said he passed by and it was "inacessible" my boyfriend was inside calling PSEG!? How do they get away with this! I tried to complain but no manager came to our aid.

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Red Ash
, US
Apr 15, 2018 9:22 am EDT
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They no showed twice for scheduled appointment. Very disappointed.

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1:39 pm EDT
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Public Service Electric & Gas [PSEG] pse&g payment collection process

I have always paid my bill on time. I decided to setup auto bill payment with PSE&G with a $100.00 limit. I figured if it went over 100 I would just make the extra payment and that would be that. To start off I think they only took 100 out twice. Other times there system instead of 1 transaction of 100 it sporadically splits the hundred into two separate transactions and takes them out of my acct at different times of the month. As irritating as that is at least they are still not auto taking more than 100. Now rolls around winter and my gas bill is over the hundred mark. I let them take what they take with the hundred and I log into there system and I make the payment for the remaining balance. Couple months down the road I notice my paper bills are showing higher and higher balances yet my online bill shows my payments being made and the balance is always what the monthly bill is. I tried to call a couple of times but when the voice system is telling you that there is over 45 min wait that is outragous. The last straw finally hit when I get a disconnect bill in the mail and then a phone call telling me i'm almost 400 past due and my services are going to be shut off. Luckily this time I call them in the middle of the day and I get through within 5 min. At this point I am fuming, irritated and I'm just waiting to see what they are going to say. The agent comes on the phone and we go through the normal verifying acct process and then I angrily explain (I know its not his fault unfortunately he does represent the company) the scenario of making the payments and all. He puts me on hold for a couple of min and then comes back. There was no explanation as to why they couldn't bill my acct the hundred in one transaction but there was a good reason as to why my bill was almost 400. He tells me that I haven't been making any other payments above the hundred they take out every month. Ok, at this point I am already logged into my acct with them and I could tell him exactly what amounts and when I made the extra payments. Here's where the kicker comes in...he proceeds to tell me that since there was a limit for them taking automatic payments from my bank acct they would not accept any more paymets from that same acct above the hundred dollar limit they have already taken automatically. So even though the past couple of months I would log in and make another payment on the acct, even get confirmation numbers, and the system took the payments (at least visually in there billing system) and showed my balance as zero, there system just ignored the payments and never took them out of my acct. I have never had any company refuse to take a payment that I separately authorize above and beyond a pre set automatic deduction. It now comes down to 1 of 2 other ways to make a payment and i'm not sure they will accept one of them. I can either pay using a credit card (Bam, lets have our third party company bang the customer a service fee of around $6.00) or I have to setup an automatic bill pay from my checking acct and hope they actually accept the payment that is pushed to them. Either way in this scenario I lose. No where in there website while setting up auto payment does it state if you balance is over the auto pay limit you have setup, you will need to supply a second completely different account for payment as even though you may come on to the website and authorize more payments we won't actually take them. I can understand the fact that a hundred dollar limit that i have setup on the automatic system, but if I physically log into my acct and setup a separate payment that has nothing to do with there automatic payment system, then they should take the payment. This is a warning against anyone who has this company for gas or electric, don't setup automatic payments through there system unless either your limit is way above what your balance will ever hit or plan on using a second completely different payment acct for the difference. This whole issue could have been resolved by the billing systme prompting me while i was making a payment. All it had to do was deny the payment and tell me this funding method has hit its limit for the month and I need to supply another form of payment. As irritated as I would have been I would have understood that and would have went a second route to make my payment. But here we are.

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SueMc26
, US
Aug 23, 2018 2:11 pm EDT

I have tried several times to speak with a representative from Credit and Collections but every time I call, I keep getting a damn computer that details my account history and balance. I cannot speak with representative and when I get a call back, the person cannot help me and transfers me to the same damn recording.

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Public Service Electric & Gas [PSEG] failure to restore provide services

Lost power due to storm on Saturday, Mar 13 promised restoration of services no later than following thrusday 4pm. As of 11am Friday services not restored and will no longer make commitment as to when full service will be restored. Unable to get contact anytime or get solid answers as to the specific reasons of the delay. Meanwhile 98% of the outages are corrected while we remain without and withotu reason. Never been late account is current. Out area is not under water. Overall, PSE&G is thge worst utility in NJ. Every time we have a breeze down our block the power goes out for 5-10 hours. At least 5 times a year we have power disruptions of 5 hours a more. Now its been over 6 days, without heat and its cold. We pay high rates never miss a bill.

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Civitas Energy
New York, US
Nov 23, 2010 3:10 pm EST

It's hard to argue with real experiences but unfortunately these things happen, however the reality is that you shouldn't t have to put up with it. And the great thing is that you don't: there are other choices to get energy out there - I am of course referring to solar energy.

You may have heard about solar before, but what you may not have heard is that solar can offset you bills to practically nothing and it is far more affordable than you might think:
a) If one has the means they can purchase it for cash, It pays for itself in about 6 to 7 years. No more bills plus it earns you an income. Enough said.
b) One can also take out a loan and finance it that way. Immediate savings can still be achieved from day one even with a loan however the payback term is slightly lengthened to account for the loan interest payments. You still get the income through selling your energy credits and when the loan is paid off you have full energy savings and the income combined; or
c) the third option that one can take is to lease a solar system. In this case the leasee is able to lower their electricity bills today and continue to pay that same low amount each month for the entire lease term of eight years - and with no upfront cost to the leasee.
For example, if you are paying an average electricity bill of $120/month (1, 400/year) you will only have to pay about $96/month (or $1, 152/year) for the next eight years -- even if electricity rates are sky-rocketing. At worst you save $288 in the first year for doing nothing, and as rates rise you save more. The best part is you don't have to pay anything to have it installed: The financier takes care of that.

It's awful to hear stories like these, but because it's PSE&G it means you're in New Jersey and New Jersey happens to be the best state in the country for assisting individuals with adopting solar. So, if PSE&G are causing you grief then give solar a thought.

If any of you have interest in finding out more, please do not hesitate to contact me at patrick@civitasenergy.com, or, visit our website at www.civitasenergy.com.

Regards - Patrick Gallagher

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Public Service Electric & Gas [PSEG] electric outage

PSE&G has to lines coming to my house, this was news to me. An A and a B line. Well one day the B line went out and most of our house was not getting electric and the power was tripping to the major appliances, including our refrigerator. We called PSE&G and they said quote "since we are getting some power than we have to get our own electrician because it is an internal problem" Fine, we paid an electrician $300 to tell us that all the outlets are fine and the junction box is fine. He then went outside and gave us the news. " PSE&G is not supplying the power to the house" Now keep in mind my wife just spent $325 at the grocery store and all the meat spoiled along with everything else. We then called PSE&G and they went up on the pole and did what electric people do, and thats fix the problem and now both A and B circuits work again. But the electric was out for 3 days in the middle of the heat with kids and no food and a lot of candles.

THEY REFUSED TO REIMBURSE US ANYTHING, NOT EVEN AN APOLOGY. BUT WHEN THE ELECTRIC BILL IS OVERDUE THEY ARE SURE TO CALL YOU THREATENING SHUT OFF.

WHAT DO YOU DO?

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Reliant_SUX
Lewisville, US
Oct 19, 2009 2:22 pm EDT

No, they will not call and threaten to shut you off...they will show up when you are in the shower and shut you off...even if you did pay your bill four days earlier.

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Public Service Electric & Gas [PSEG] rude customer service

OMG! How I sooo agree! They are the worst, last night 10-13-09 I had not 1 but 3 rude crude individuals, a Simone, another was a Tonya who hung up on me and finally a Melinda who refused to get a supervisor on the phone.

This will not be tolerated! not when we the consumers pay our debts, who on Gods green earth do these people think they are? Who does the hiring @ PSE&G? My guess is that they hire anyone from the streets who needs a job and is willing to work for minimum wage and there you have it! a bunch of uneducated, inept deficient people who are so called assisting me when I call with questions?...OMG! What a world...

What because they are in collections that gives them the rights to treat others like CRAP! If they can't handle working with people, they have NO business working with people!

Why is PSE&G the only utility company we have? I still don't understand it! Can someone please address this! PLEASEEEEE...

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Public Service Electric & Gas [PSEG] bullying a consumer

Pse&g sent me a preposterous bill for around $2,000 for march and april even though I was away the entire month of april. My typical bill for such months is around $200 per months. The bill showed a preposterous 5,000 kwh usage for each month (5,000 kwh is typically consumed by 15-20 houses)... I am very frugal and, as I said, I was away in april.

I called pse&g in may and they said that many customers have had similar similar unexplainable "spikes" which was caused by a glitch in their "new" system... And they asked me not to worry and that they are fully aware of my historical monthly usage, etc, etc. They promised to send an investigator to fix this problem.

No one ever came. I called several times, and they kept telling me that they are a little behind but someone will come by and fix this mess.

May, june and july passed and no one came. Still, pse&g, using the us postal service were still sending me "overcharged" bills...

In august, I called and my "request for investigation" in may was mysteriously lost and they offered to issue a "new" request for investigation.

I insisted on speaking to a supervisor... A supervisor called me with a "new tone", and started "speculating" that there "may" have been a "short" in my house that "may" have caused the spike... And then added that, even though this is very unlikely with a 0.01% possibility, if the meter in my house is functioning properly, that means that I will be responsible for 10, 000 kwh consumption for 2 months.

I am horrified... And I feel totally helpless and under the mercy of pse&g and its gigantic might playing the "other party", "the investigator" and the judge.

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Michael Cedeno
, US
Feb 01, 2016 7:37 pm EST

I am a disabled senior citizen who had a REAP Energy Evaluation with LIPA three years ago, and it was determined that I needed a new refrigerator. Lo and behold, two months later my bill shot up to $3, 000, and nobody wishes to investigate this, not PSEG nor the PSC. I suspect that it's either a clerical error or that I'm being charged for the evaluation as well as the refrigerator (list price on that model is $2, 000). In the meantime, I have been making two payments every month from whatever is left of my social security check, yet continue to get termination notices from these crooks. I would appreciate any attorney who wishes to handle this case. Contact: squafdonoboles@inbox.com

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ginny
jersey city, US
Mar 02, 2009 10:06 am EST

They send outrageous bills out of the blue and have a customer service department trained by Naziis.

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Marlan
Jerse, US
Jan 01, 2010 1:09 am EST

I have the same problem! Its unbelievable! I am curious to know if you were able to resolve this issue and if so how?

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Marlan
Jerse, US
Jan 01, 2010 1:08 am EST

This is almost the same story to that has happened to me! I'm curious as to how or if you were able to resolve this mess?

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Frustrated
Ewing, US
Apr 05, 2009 5:20 pm EDT

Bet you cant guess where their new computer system comes from...hmmmmm

If you guessed GERMANY you are right

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Public Service Electric & Gas [PSEG] - lack of customer service

I paid for two years for the pse&g "worry free" contract. Today (10/02/09) is the first time my furnace has some problem and I called them to fix it. I was told the earliest service date will be 10/26/09. I have a two-month old baby in the house. There is no way I can wait for more than three weeks for them to fix my heating system under this weather! They...

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Public Service Electric & Gas [PSEG] unecesary shut off power

On wednesday, august 26, 2009 I came home after a long hot day of work to no power in my home. Unfortunately, this has not become uncommon in my home.in these hot months I have at least 13 power outages for over 2 hours each. After complaining, I have never been reimbursed either. On the date mentioned above, this was not a typical power outage, pse&g shut off the power. They stated I did not pay my bill which I had. No I did not give a full payment, because I am on the budget plan and my year ended in august leaving me with a very large bill. I still question this because during the previous months I was on target and then all of a sudden in august of 09, I was $800.00 over my budget plan. I still paid $330.00 and was going to make another payment this week, but they shut my power off for lack of payment. The lady on the phone was extremely rude to me threatening to hang up the phone on me if I did not calm down. Could you imagine thinking that there was a two hour power outage to hear your power was shut off for lack of payment when you know you paid, would anyone be calm? I had to go to the service center, wait 2 hours give them all of my money in the bank account, leaving me without food for the next two weeks and give them money. The service center told me because the payment was received at 3pm my power may not be on to later on at night or the next day. I explained my elderly father was staying with me and has asthma which would definitely be aggravated by the heat. They said they would try but could not promise me anything. I explained I was there at 1pm and can't understand why I had to wait until 3pm and that was causing my power turn on to be delayed, they had no explanation. I also explained the payment I made and they told me that it probably was not processed because I must have had the account number wrong considering after 10 years of having pse&g they changed account numbers? I was completely confused. I used my phone to get on the internet to look on the bank account and noticed that the payment was never cashed so I was going to call the bank in the morning and straighten everything out. From there I went directly home and waited outside for 6 1/2 hours. I had to have the neighbors take my dad in their air conditioning so he could be comfortable. It wasn’t until I called pse&g emergency line and reached the only friendly person there who changed my order and had pse&g there in 5 minutes. The next day I went to the bank to find out what was the issue with the account number to find out that my account was now overdrawn because they now took the payment out and the account number I had on file was never wrong. I am sick and tired of having to deal with this monopoly with no help. Can someone help me? I now still have no food, make too much on paper to qualify for help and have been completely screwed by pse&g. What do I do?

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carguyted
Clifton, US
Dec 06, 2011 7:23 pm EST

WOW... These folks are so bad. They came to shut off my power over a fight on Gas readings and their estimates. The PSE&G guy said to me that I could "buy" him some dinner and he mark it shut off and leave it on. Then I can pay the bill whenever. I gave him $20 and he kept his hand out and when I ran out at $50 he got in his little company (gray) car and drove away.

I tried to report it when we finally squared the account and they couldn't or wouldn't believe it. They came to put it back on and said it was never locked out or removed... some employee integrity

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Laura Cirino
East Orange, US
Jun 02, 2010 10:38 am EDT
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I too need help with PSE &G. I have been renting a 2 bedroom apartment on Prospect Street in East Orange and my bill is nearly $600 per month! I've contacted PSE&G numerous times, I 've contacted my landlord and no one seems to care. I lost my husband in part because of our fight about this utility bill. We were only two working adults and a 12lb dog, it's impossible for 1 refrigerator, 1 television, and one microwave to cost $600 each month. Prior to moving to this apartment, our bill was never over $65 a month. Can someone please help me?! I just paid $900 last Thursday but if my bill is excessive for June, I have no choice but to move out. I will not go into a 3rd year in this place paying $600 a month when 12hours a day, I am away from the house working.

Thank you, Laura Cirino
Lauracirino90@gmail.com

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Public Service Electric & Gas [PSEG] the electrical squad removed sidewalk and portion of my driveway and three months later is still there

About three months ago one of pse&g electrical squad did some work on my sidewalk: portion of my driveway and sidewalk was removed. Three days later they left after surrounding the area with cones and flags.

We have been patient all this summer warning our grandchildren to stay away from the stones and clay-soil and a possible falling tree.

We live right on the corner of howe ave. And pleasant view drive. Now the view has become an ugly and unsafe appearance.

Calling pse&g is a nightmare. Please, please let us know when it will be redone the way used to be.

Thank you, respectfully joseph miglino, my wife tina and our grandchildren

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Public Service Electric & Gas [PSEG] falsely inflated billing

The month I moved in I received a bill from pse&g for over $700. This is before I had used even a month's worth of gas and electric.

Since then, I have received monthly bills for over several hundred dollars, even during one month when my job required me to be in south dakota for three and a half weeks. During that month I used no gas or electric at all, but I was still billed at a randomly-inflated premium for power I never used. I asked them to come read the meter. They replied repeatedly that they are reading the meter.

Then to make matters more mysterious, my july bill, when I was at home a lot and ran my air-conditioner day and night, was for $50. This is after receiving previous bills for over $300 and one for over $700.

I am convinced pse&g fabricates usage numbers and is deliberately gauging its customers, solely for financial gain. It cares about profit, period. Pse&g does not care about the lies it tells. Pse&g will force people to pay what it decides it requires that month for its profit.

Pse&g does not care if a customer has children or elderly at home. This company, which has a virtual monopoly in my area, sends random groundlessly inflated bills. And if a customer calls to complain, they will claim there was a "spike" in usage, and demand to be paid, regardless.

However i've been asking around and there are many, many people being ripped off by pse&g right now. Something has to be done about this.

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Dana Harris
Newark, US
Mar 19, 2010 10:08 pm EDT

I noticed an enormous bill when I moved into my new apartment 2 years ago. When I called to complain about it I was told that the usage was estimated. When I was able to get a meter reader to come out the first month my bill dropped from $200 to $60. I have since moved into another apartment where PSE&G continues to bill the previous tenant for service in my apartment and sends me a bill of usage on an apartment in my building that does not exist. I think a class action suit needs to be filed against this company what they are doing is called stealing nothing else

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rickppp
East Brunswick, US
Nov 17, 2009 12:52 pm EST

Also watch out for their appliance protection plan.

as they like to collect money - but are not as anxious to do the required service on the appliance. you've got to twist arms to get them to give you the required repair on the appliance you've insured.

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youdefineme
Roebling, US
Nov 06, 2009 8:16 pm EST

I live in a studio apartment and have received numerous bills in excess of $1000. I complained enough that they came out and actually replaced my meter. I was given a number to call in two weeks to receive the results of tests on my old meter, to determine if it was running fast...the number they gave me was their general customer service line, which has no option to receive the results of such a test. They say I still owe them nearly $3, 000, which is an impossibility. They are most definitely crooks, and their customer service people are the rudest I've ever encountered.

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Public Service Electric & Gas [PSEG] - pse&g bills overcharging consumers

I am a disabled person. Pse&g mailed me in may 2009 an overinflated bill via us mail. They falsely claim that my home electric usage in april 2009 was 5223 kwh and in may 2009 was 5212 kwh. 5, 000 kwh is typically the usage of a building with 15-20 houses (I only live in one). My bill came to $1, 949, 74. Thi ruined my day and gave me nightmares for...

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Public Service Electric & Gas [PSEG] - equal payment plan a myth

The equal payment plan is a lie and a scam by pse&g. They arbitrarily raise your rates by hundreds of dollars without a good explination. There is never any way tocatch up with your equal payment plan when salaries stay the same. They are truly a rip-off conglomerate who have us by the throat. I oew more than I can possilby pay per month with no releif in...

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Public Service Electric & Gas [PSEG] internet/phones/customer service

Pseg nj customer service is nonexistant, if you have a problem with their internet which is all the time and call you will wait anywhere from 5 min to 35 mins only to be told i'll transfer you to a different dept and wait another 5 or 35 mins. Or you get hung-up on altogether. The internet doesn't work either, I have multiple accounts and have to register for each one with different pw and longin info this is rediculous.

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HSW
Monmouth Junction, US
Aug 21, 2009 5:26 pm EDT

Our neighborhood experienced two power outages within one week. Unacceptable. When we called PSEG emergency phone line, we were told that our addresses do not exist. The customer service representative did not know how to locate addresses or phone numbers. She repeated disputed the fact that I was telling her the correct information (as if I'm lying about my own home address). She even started shouting at me and said I was not "reading" the correct information from my bill (as if she thought I couldn't see or read properly). Does PSEG train their customer service representatives to speak to their customers courteously and patiently on the phone? All I could hear was that representative showing discontent and impatience to help me resolve our power outage problem. When I asked for her supervisor, she claimed that her supervisor was not available. I ended up calling another customer service representative and he took down my complaint and asked me to wait for their supervisor to call me back.

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MaFeno
, US
Aug 07, 2009 11:17 am EDT

I would like to just let you know I am a very calm person. I hate arguments. I just received a bill that is 40 dollars more my usual amount. Not only did the lady start yelling at me. I had to have a verbal agreement. I had to specify to her what I use in my home, and she ended up hanging up on me because I couldn't take it anymore and I said f****. They are the most horrible customer service agents I have ever encountered. They messed with the wrong person because I am going to do whatever possible to get her fired!

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Public Service Electric & Gas [PSEG] lack of customer service

I pay over $300 a year for a "worry free" appliance contract. I was on hold for 30 minutes today to schedule an appointment for a broken dishwasher. The first available appointment is in almost 2 weeks! I will not re-new my service contract with them and I advise others to look for a different service provider. They don’t tell you when you sign up that most appointments take 2 weeks. Can you live for 2 weeks with a broken refrigerator? Or taking your wash to a laundromat? Or live for 2 weeks without ac in the summer? Total rip off!

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#1 service tech
Lakewood, US
Jun 14, 2011 2:52 pm EDT
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Your facts are a little wrong. We NEVER take more than 24hrs especially in october TO RESPOND. Your claim of 24days is so not true, and your the type of person that would call in a gas leak because your impatient, btw if you have a pending no heat call and you decided to call in a gas leak our dispatcher will send an apprentice that IS NOT qualified to work on your heater. So keep your money our just wait your turn, wait i have a better idea hire a contractor and see how thats works out!

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hotobhaga
Kendall Park, US
Oct 19, 2009 2:11 pm EDT

I have the same experience with them. It's not worry free, but worry full and horrible experience. Total RIP OFF, stay away.

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PSE&G Worry Free Sucks
Edison, US
Oct 02, 2009 7:23 am EDT

I paid for two years for the "Worry Free" contract. Today (10/02/09) is the first time my furnace has some problem and I called them to fix it. I was told the earliest service date will be 10/26/09. I have a two-month old baby in the house. THERE is NO WAY I can wait for more than THREE WEEKS for them to fix my heating system under this weather! I STRONGLY AGREE that PSE&G "Worry Free" contract is a total "RIP OFF"!

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Public Service Electric & Gas [PSEG] bill related

I have been calling pse&g since feb for a problem I had with my bill. Everytime I call I am on the phone for 30 to 45 mins and then finally when I get through to them nobody has been able to solve my problem. I always get "oh we will take care of it". But still no luck they owe me credit for 900.00.. What should I do?

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Civitas Energy
New York, US
Nov 23, 2010 3:06 pm EST

It's hard to argue with real experiences but unfortunately these things happen, however the reality is that you shouldn't t have to put up with it. And the great thing is that you don't: there are other choices to get energy out there - I am of course referring to solar energy.

You may have heard about solar before, but what you may not have heard is that solar can offset you bills to practically nothing and it is far more affordable than you might think:
a) If one has the means they can purchase it for cash, It pays for itself in about 6 to 7 years. No more bills plus it earns you an income. Enough said.
b) One can also take out a loan and finance it that way. Immediate savings can still be achieved from day one even with a loan however the payback term is slightly lengthened to account for the loan interest payments. You still get the income through selling your energy credits and when the loan is paid off you have full energy savings and the income combined; or
c) the third option that one can take is to lease a solar system. In this case the leasee is able to lower their electricity bills today and continue to pay that same low amount each month for the entire lease term of eight years - and with no upfront cost to the leasee.
For example, if you are paying an average electricity bill of $120/month (1, 400/year) you will only have to pay about $96/month (or $1, 152/year) for the next eight years -- even if electricity rates are sky-rocketing. At worst you save $288 in the first year for doing nothing, and as rates rise you save more. The best part is you don't have to pay anything to have it installed: The financier takes care of that.

It's awful to hear stories like these, but because it's PSE&G it means you're in New Jersey and New Jersey happens to be the best state in the country for assisting individuals with adopting solar. So, if PSE&G are causing you grief then give solar a thought.

If any of you have interest in finding out more, please do not hesitate to contact me at patrick@civitasenergy.com, or, visit our website at www.civitasenergy.com.

Regards - Patrick Gallagher

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pseg1245
Harrison, US
Jul 24, 2009 2:13 am EDT

I also have a similar problem with PSEG. In one of the bills they over estimated it and I payed the bill. Now, they have corrected the reading but are not crediting my payment and inturn asking me pay 750$.
Everytime I call PSEG to explain the situation I will have to wait first 15 mins minimum and then to explain the customer representative it takes around 30 more minutes. They understand the issue they will escalate to their supervisor and they say it will be taken care of.
But still I get a bill saying that I owe PSEG around 750$. I have called them like 10 times and they don't even acknowledge that I called before. Everytime I call I have to explain the whole issue but still no solution.

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Public Service Electric & Gas [PSEG] online bill pay

This service is horrible. It was better with the old website. You cannot get on line to pay your bill. I have tried repeatedly only to be sent back to the sign in page. It is frustrating and useless. Then if you call to complain, you have to wait on the phone for 10 minutes or more every time. Disgusted witjh your site> find sometjhing that works because this does not. Tired of it. You want to be paid, make the site work. It sucks

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Frustrated
Ewing, US
Apr 05, 2009 5:35 pm EDT

The new online bill paying service being offered DOES NOT work properly. It asks you the amount you wish to pay. So you enter the amount, so far so good. It even tells you what amount will be deducted in USD (US dollars) I was not aware we could pay in pesos or dinars. So you click continue and the next page tells you that o.oo USD was deducted and your orignal balance was same. You have 2 choices on the page, a. Go Back or b. Print. So thinking you have made a mistake you go back and start over...you keep ending up on the same page that says Go Back or Print. Everytime you do this, Go Back or Print they are hitting your back account. So thinking I still not paid I called the payment center who at first said if I have not received a confirmation notice then the payment did not process. Still wanting to pay I attempted to pay through his online check. It said I could'nt. Checking further he found that they had debited two 400.00 payments from my bank account. Mind you, I used the online system over 24 hours prior to talking to him. Low and Behold after hanging up with him, not more than two minutes passed and I received Two payment confirmations in an email. This system should be offline. Personally, I'd send it back to Germany where they got it.

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Alberto Rodriguez-suarez
South River, US
Mar 06, 2012 3:55 pm EST

Gas rates for a single person living in a small apartment are way to high, considering that I barely use the heating, because I am out from 5 am to 9 pm, and when I do it, I set the meter to the lowest. So. to me, this is like a hold up. Thanks for your kind attention.

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Alberto Rodriguez-suarez
South River, US
Mar 06, 2012 3:50 pm EST

Gas rates for a single person living in a small apartment in South River N.J. compares only to a hold up. ! Some person or group should do something to stop this abuse !

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POS
gormin, US
Jun 09, 2010 4:20 pm EDT

iam having same problem i paid 300 first.. but they didnt take out money from my bank account... so I try again with 500 with same account number... they took 500 first and 300 later... now iam having 3 or 4 overdraft fees on my account... they have to change the system

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mtb
, US
Aug 11, 2009 4:18 pm EDT

I used the auto bill pay vs. doing it manually each month and it was fine. I switched it so I could pay it manually online and that is when all the problems started. A few weeks before Christmas instead of taking the $450 payment they deducted $1500 from my account! Of course, now I didn't have any money for Christmas or to host the Christmas dinner I planned. Since then, I cancelled the online bill pay altogether. Terrible system...

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clingermanocds
East Windsor, US
Jul 28, 2009 11:16 pm EDT

How many times to I have to sign up and sign up again for this?

I know my user I.D. and I know my password. I am on the 3rd time of having to register for the 3rd consecutive month in order to pay my bill. Argh! I have not had such problems with any other on-line payment site.

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Gettie
Totowa, US
Jul 16, 2009 10:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Their website stinks, the old one was much better, I had to reset my password 3 times and it still doesn't work, cannot log in

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babs1025
Kenilworth, US
Jun 12, 2009 8:40 pm EDT

I had the exact same expierence when trying to pay my bill online a week ago. What is going on? I logged on this morning or should I say I tried to log in. I was told the site was down and try later. I guess they don't want my money!

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Public Service Electric & Gas [PSEG] recining a monthly statement (bill)

I have not received a pse&g bill since march, 2009. Everytime I call the 1-800436-pseg customer service line. I am told that they have a new computer system andi'm not the only one having this problem. They will speak with it department and have a bill sent out. After the third call I still have not received a bill! I wonder if I am the only one in burlington county that is having this problem?

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Public Service Electric & Gas [PSEG] service

Over the last several weeks (may/june - 2009), we have attempted to contact pse&g re: blatant errors in our may bill... However, their recent "systems" conversion has made communication impossible! Telephone waiting times exceed 30 minutes during normal business hours (pse&g confirms this on their automated answering system)... Instructions to call back during after hours - up 'till 8pm are absolute nonsense... When calling back after hours, we get a message that the office is closed and to call back during daytime hours. As an alternative, we have attempted several times to send inquiries using pse&g website... After completing all the necessary fields in the form provided, when we submit the form a message appears that due to "technical difficulties", please try again at a later date! Hopeless! Either this company is grossly incompetant or they just don't give a damn! Anyone else experience similar difficulties with the bungling, inept pse&g?

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Jeanette Rodriguez
Newark, US
Dec 29, 2010 1:36 am EST

I Jeanette Rodriguez of 874 South 16ST . newark nj [protected] . I am concern about the bill you are saying i have to pay the account #s do not match and i dont have any old bill to but my recent bill pay .call at [protected]

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effed on my bill
Trenton, US
May 04, 2010 3:01 pm EDT

I just sat on hold for 32 friggin minutes and then they disconnected the call...fml

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moliver4516
Linden, US
Aug 06, 2009 6:34 pm EDT

For those of you that don't know. If you have a shut off notice these utility companies will tell you what they WANT you to pay so they won't turn off your electric/gas. However, there is something called the 25% rule which by law, allows you to pay only 25% of your utility bill to keep it turned on. PSEG doesn't like to tell you about this but next time you're being threatened with shut off tell them you would like to pay 25% of your bill according to the 25% rule... it's a law in NJ for sure and they can't say no.

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AnnMarie Dosztan
West Deptford Township, US
Jun 25, 2009 3:37 pm EDT

I strongly agree with you. I have a pre-paid cell phone and I was on hold dor 1 hour and then I ran out of mins. I pay more for delivery chargers than I do for what I accuatly use what can we do about this. If anyone knows please email me at annsluckey69@yahoo.com. They came out and shut me off and would even give me a payment option they wanted almost $800 to turn it on. I just today got a letter than I am eligible for the usf program, but they won't give me Fresh Start. They make no sence. AnnMarie

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Laurie V
Bridgewater, US
Jun 23, 2009 10:47 am EDT

I too have been having problems with my PSE&G bills. The therms reading for my May & June 2009 gas bills were 10 times higher than May & June 2008. I called in May, they had me read my meter of the phone. Customer Service said they would reissue a corrected bill. My June bill has the same reading for May and another extremely high June reading. Now PSE&G increased my budget payment. I know these numbers are wrong. Who is going to step up and fix this issue ? Tried to call today, received same message to call back later, wait time was at least 10 minutes. HELP!

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Public Service Electric & Gas [PSEG] on line billling fee's

The convenience fee listed for on line payments is ridiculous! Their not helping the customer or the environment. I was trying to save paper and a few trees. I am canceling my on line account and paying by mail. It's the principle, if I mail the bill it's.41 cents! Paying on line is $5.41 no way. At what point should a customer take a stand especially when it's a green one!

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VinodGupta
Princeton, US
Sep 26, 2012 5:41 pm EDT

Convenience...whose convenience? PSE&G benefits the most when they get the money quickly and conveniently directly into their coffers without having to process millions of checks. They should be discounts for online payments. They are not saving trees, they are selling trees by charging ten times more the cost of posting a check.

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psegcustomer
, US
Dec 07, 2010 3:52 am EST

I know it's late to comment here but I totally agree Knickerbocker and Slienttkv. There is no need for even a $1.00 fee. It's nothing more than a wire transfer. Sheesh even banks that send out internet checks in the regular mail don't charge. I would much rather pay all my bills one way so I only have to pay one bill for everything but with idiot Companies like PSE&G it's not going to happen anytime soon. It doesn't make any sense to charge the paying customer. Unless they don't see us as paying customers since they have literally no competition what so ever and probably never will.

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silentkv
, US
Feb 26, 2010 10:43 am EST

Too much snow outside so I decided to try and pay online and was also surprised at the $6 convenience fee. I'll take my chances in the snow. If it was $1, I could understand but $6 is ridiculous. Now I read elsewhere that the money goes to a third party that does the transactions but still, other companies find other ways not to charge extra, PSE&G should do the same.

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Mr. Knickerbocker
Newark, US
May 20, 2009 9:37 am EDT

I totally agree! Is PSE&G THAT stupid to think that we believe that they don't get a piece of that $6 "convenience fee"? And even if they don't (I believe they do), what does it say about a company that contracts with someone to set up a web page and charges customers enormous fees when just about every other utility company that has such a site DO NOT CHARGE ANYTHING?

They better start hiring more customer service/bill processing people, because that $6 fee is going to set PSE&G's bill paying back into the 20th Century.

By mail---$5.28 per year; On-line---almost $75 a year!

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Public Service Electric & Gas [PSEG] bad service & cheaters

I called pse&g to schedule repair appointment for my central air conditioner. I have service contract as well. One day I called and no one answered for about 45 mins and then I hung up. Next day, I tried again for 38 mins and finally some one picked up and I scheduled an appointment for friday may 1st from 4 to 8pm. I come home from work so that I can attend the technician but I waited until 8pm and no one showed up and no one called to cancel or change the appointment. I called up customer service to find out what happened and they told me that some one did show up at my home around 1:30pm or something and they don't know why.

Okay, then I asked to re-schedule for next day and so rep scheduled for next day may 2nd from 12 to 4pm. So, next day when no one called and showed up until 2pm I called the customer service to make sure that the same mistake does not happen like yesterday. Rep told me that yes I do have an appointment scheduled for today so I should wait until 4pm. I asked to call the technician and find out approx time when he/she will be here. Rep told me they can not do that and I will need to wait because they will show up. Guess what, I waited until 4pm and no one called and no one showed up. Then, I called customer service again, and I was shocked to hear that in the system there was no appointment scheduled for today rather it was scheduled for may 30 from 8 to 4. So, somebody changed my appointment and made me look like fool. Now, I am waiting to hear back from a supervisor but I doubt any one will call me back.

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bse!
, US
Sep 25, 2015 6:06 pm EDT

PSE& $ I agree 100 percent if your late they will make you pay a huge deposit and they make the money on yours ! ive been here 6 years and been no more than a month late due to travel for work and always payed they are a monopoly and should be broken up ! They have to much power ! they will tell you they are not and say go solar or get a generator is what i was told ! they told me to ask a church for help really because you want to overcharge people and hold there cash and power as LEVRAGE ! $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ big brother

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TCC3
Barrington, US
Aug 08, 2013 7:32 pm EDT

We are also having major issues with PSE&G. I think they need to be investigated and reprimanded for ripping off consumers. Month after month our bill seems to steadily increase. I am not home for at least 12 hours on a daily basis due to my work schedule but yet my bill is always dictating differently. They have not come to do a physical manual real reading on my meter in I can't even tell you how long! How can they continue to "estimate" my bill and OVERCHARGE me month after month! I want to know where we as consumers can go to lodge a formal complaint and have PSE&G investigated for overcharging and deceiving customers! My neighbors are also having similar problems and this is a real concern. They will turn you off in a heartbeat for nonpayment but they continue to get away with falsifying charges. How would they like it if I "estimated" the amount in which I want to pay! They can estimate how much they would like me to pay! Fair is fair after all!

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Phone numbers

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Website

www.pseg.com

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