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The good, the bad, and the ugly - discover what customers are saying about Prudential Life Insurance

Welcome to our customer reviews and complaints page for Prudential Life Insurance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Prudential Life Insurance.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Prudential Life Insurance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Prudential Life Insurance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Prudential Life Insurance. Your feedback is an important part of our community and will help others make informed decisions.

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I am the trustee of my Aunt's estate. My Aunt was predeceased by my Uncle. My Aunt had only a $1,000. life insurance policy. I filed all the paperwork , including a death certificate, all 26 pages of the Trust, TIN for the Trust, and a 12 page Prudential form. They eventually sent out a check for HALF of the policy saying there was another beneficiary...

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My grandfather passed away recently and I was one of three beneficiaries. When I called to confirm my information, I was told that the benefits would be expedited for payment to me through a lump sum check. After going through all of their information gathering, I hung up, satisfied that the payment would be made. Two days later, I get a call from...

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Prudential Life Insurance Policy Cancelled due to admin error

In May 2015 a payment on one of the 2 life insurance policies that I own with Hartford did not go through due to non sufficient funds at that day. On May 22, 2015 what I found out, I called and ask if they need a payment from another account or resubmit to the existing account as the funds are available. I was told to send a ACH form by fax with the account information again and that is sufficient, so I did.

In June I realized that the payment has not been deducted from the account yet. So I called and inquired. I was told that the routing number is not going through. I informed them that the routing number is the same as before and the is the same as in the other policy which has been paying each month with no problem. The agent said, they will send this to research and will get back to me within 2 week. I asked if I should make any payment manually now and was told there is no need until they finalize the research on the routing number.

On July 6, 2015 I called to follow up. the agent told me that the research was not completed yet. I got a bit nervous so I insisted on giving her payment immediately from another bank account until the research is complete. She gave me the amount due to bring the balance current and avoid the lapse in the policy. The payment was made by phone and a confirmation number was given to me.
By July 30, 2015 the payment made by phone had not cleared my account yet, so i called to inquire again. The agent told me that the policy lapsed on July 3 rd and that they are not able to re-instate it and I have to do a new underwriting! I have been paying on this policy for 9 years. Of course they want to get a new underwriting to get a higher premium. Very unethical business practice and sad to see a company with such a long history is now run by gangs who work hard on finding out how to trick you into paying more and take very lightly the seriousness of such a practice to customers who put their trust in them.

I am looking into my legal options. Please contact me if you have similar experience.

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Prudential Life Insurance is holding HOSTAGE proceeds from 2 life insurance policies my father paid on 50 years before he died in June 2008. They say the beneficiaries are in dispute but keep delaying the one action that can settle this dispute - filing an Interpleader Action. For 8 weeks now this corporation (The Rock) keeps saying they intend to file thi...

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Prudential Life Insurance Bad service

Prudential Life Insurance is holding HOSTAGE proceeds from 2 life insurance policies my father paid on 50 years before he died in June 2008. They say the beneficiaries are in dispute but keep delaying the one action that can settle this dispute - filing an Interpleader Action. For 8 weeks now this corporation (The Rock) keeps saying they intend to file this action which will allow the Courts to decide my fathers intent as to who is supposed to get the money, but in California this action requires the Insurance Company to deposit the death benefit money with the court. In essence the money will be paid out and this is something no insurance company wants to to, They want all the premium money they can get but do not really want to pay any money out.

The longer Prudential practices this BAD FAITH tactic to delay paying out on these policies, the greater the chances are that my family will lose a home that has been in our family for 50 years.

The company has in their possession a copy of both my fathers Trust and Living Will plus a hand written note all expressing his final wishes as to who the undisputed beneficiary truly should be, yet they continue to delay taking any action to resolve this issue so the money can be paid to the family.

This is an outrage and another fine example of corporate greed. The Rock has no integrity whatsoever and no heart either. This company should be ashamed of their very transparent efforts to retain money they have no right to keep from those my father paid (50 years) to provide for after his death.

We have complained to the California State Insurance Commissioner and I have even sent a FAX to the CEO John R. Strangfeld Jr., with no results thus far.

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Carlton Patron
Chicago, US
Dec 03, 2010 12:20 am EST

You're quite ignorrant, the company isn't "holding" the money for themselves, sometimes when proper information isn't documented, like contingent beneficiaries there are delays in distributing funds. Prudential and other life insurance companies pay out billions a year in death benefits, regardless the money has to be paid to someone. Even if there were no beneficiary named it would go to probate court and go to his next of kin. Calm Down!

I happen to have Prudential Life Insurance which I bought through YourLifeSolution.com after dropping accidental coverage with Matrix Direct. I've been around the block a few times with insurance and you couldn't be more wrong, the money has to be paid out period, even if the cash only goes to his estate (this would be if next of kin couldn't be pinned down). You're overreacting, life insurance couldn't be more straight-forward. Jump through the legal hoops and you'll be fine :)

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