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The good, the bad, and the ugly - discover what customers are saying about Prudential Insurance

Welcome to our customer reviews and complaints page for Prudential Insurance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Prudential Insurance.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Prudential Insurance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Prudential Insurance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Prudential Insurance. Your feedback is an important part of our community and will help others make informed decisions.

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Around the beginning of April 2022, my mother in law was murdered by the JJ vaccine due to Acute Myocardial Infarction (well documented vax side effect) and while this situation has been very sad for all our family, we had to move on with our life. That meant dealing with things she left behind, sorting out paperwork and all those things one has to do when...

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8:02 am EDT

Prudential Insurance commercial

The Prudential Insurance "Memphis" commercial has two women taking about being a mother and and business. The first woman's voice is so constricted that one can barely understand her. She whines and elongates the word "juxtaposition" so that it is painful to listen to. She sounds as though she just wants to go back to bed and have someone listen to her whine and complain all day. The idea that anyone would want to hear her annoying voice is totally absurd. Stop whining lady, nobody cares!

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11:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Prudential Insurance disability insurance

I had Short Term Disability with Prudential through my employer, and have received benefits, due to kidney failure. I was no longer able to work. I also have a separate policy for Long Term Disability, also with Prudential.

After expiration of STD benefits, the LTD benefits were to take effect. The first month was a partial month, and I was to receive about 70%, but they only paid 47%. After several months of arguing, I finally got the missing 23% that Prudential wrongfully withheld. There was no apology for their ‘error'.

I was concerned what other possible ‘errors' Prudential might have made, and discovered that, although the STD had continued through November 14, 2017, Prudential started LTD on November 2, 2017. Because I had STD income until November 14, Prudential would not pay LTD for that period.

However, because LTD started Nov 2 instead of Nov 14 (expiration of STD), Prudential claims that LTD ends Feb 1 instead of Feb 14, 2018 (15 months per contract). By starting earlier than required, they are terminating early, and ripping me off for about half a month of benefits.

I have argued this ‘error' with Brenda Givens at Prudential for several months, but she will not change.

I wonder if there are any attorneys who specialize in this type of issue. I wonder if there is potential for class action; I suspect that this is an isolated case.

This is how Prudential Insurance treats the elderly and disabled.

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Update by menomonee
Nov 06, 2018 11:33 am EST

I had Short Term Disability with Prudential through my employer, and have received benefits, due to kidney failure. I was no longer able to work. I also have a separate policy for Long Term Disability, also with Prudential.

After expiration of STD benefits, the LTD benefits were to take effect. The first month was a partial month, and I was to receive about 70%, but they only paid 47%. After several months of arguing, I finally got the missing 23% that Prudential wrongfully withheld. There was no apology for their ‘error’.

I was concerned what other possible ‘errors’ Prudential might have made, and discovered that, although the STD had continued through November 14, 2017, Prudential started LTD on November 2, 2017. Because I had STD income until November 14, Prudential would not pay LTD for that period.

However, because LTD started Nov 2 instead of Nov 14 (expiration of STD), Prudential claims that LTD ends Feb 1 instead of Feb 14, 2018 (15 months per contract). By starting earlier than required, they are terminating early, and ripping me off for about half a month of benefits.

I have argued this ‘error’ with Brenda Givens at Prudential for several months, but she will not change.

I wonder if there are any attorneys who specialize in this type of issue. I wonder if there is potential for class action; I suspect that this is an isolated case.

This is how Prudential Insurance treats the elderly and disabled.

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