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ProvidentMetals
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4.4 45 Reviews

ProvidentMetals Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with ProvidentMetals at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ProvidentMetals reviews & complaints 11

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1:50 pm EDT
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ProvidentMetals History

Purchased 90% Silver coins. While not as pretty as the newly minted coins they are rich in history. Shipping was fast and secure. Definitely worth passing on to the next generation.

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12:38 pm EDT
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ProvidentMetals Great company

I've ordered both gold and silver products from Provident Metals and have received my bullion with no issues at all. They always have the best prices on the Internet and they ship the product very quickly.

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10:44 am EDT
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ProvidentMetals Great Site

Long-time customer... never had a bad experience. I've tried just about every bullion site out there and Provident is by far the best. Affordable, discrete, fast, good customer service... and free shipping. Customer for life.

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Is ProvidentMetals legit?

Our verdict: Complaints Board's thorough examination reveals ProvidentMetals as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, ProvidentMetals stands out for its commitment to quality and security. Clients considering ProvidentMetals should delve into its customer service record to gauge compatibility with their expectations.

ProvidentMetals earns 91% level of Trustworthiness

Perfect Trust Endorsement: ProvidentMetals achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ProvidentMetals. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ProvidentMetals has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Providentmetals.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Providentmetals.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Providentmetals.com you are considering visiting, which is associated with ProvidentMetals, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

ProvidentMetals as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

The ProvidentMetals website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

ProvidentMetals website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Providentmetals.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While ProvidentMetals has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • ProvidentMetals protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to ProvidentMetals. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Diverse metal selection
    2. Competitive pricing models
    3. Secure, insured shipping
    4. User-friendly online platform
    5. Knowledgeable customer service
  1. Cons
    1. Limited International Shipping
    2. No Cryptocurrency Payments
    3. Higher Premiums on Some Items
    4. No Loyalty Rewards Program
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Verified customer This review was posted by a verified customer. Learn more

ProvidentMetals Experience with site design: very user-friendly, easy

Experience with site design: very user-friendly, easy for me to find products.

Experience with Seller: will recommend Provident Metals to anyone wanting to invest precious metals. I bought my silver dollars from them and got it within 3-4 days. I've purchased from another online dealer, my shipment came after 2 weeks. I've talked to the rep and he was very informative. Quite impressive, I would say :)

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2:27 pm EDT

ProvidentMetals Shipment of 3 gold coins

My order was shipped 07/07/20 of 3 1oz coins. I have no problem with the company only the way shipment was handled. The package worth over
$5K was left in my mailbox across the street for anyone to open and take with them. It was shipped from Las Vegas not Dallas.
All previous shipments from P.M and other companies have needed my signature. Not this time.
When I contacted P.M. I was told it was due to the COVID 19 and USPS was reluctant to deliver and get signature however the following week I received another shipment from another vender and the USPS carrier delivered to my door and got my signature.
I am reluctant to place another order with P.M. as it may be left in my mailbox for anyone to remove.
Again, this is not a complaint about P.M. only shipping methods.

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K
4:44 am EDT

ProvidentMetals Awful company

I spent $1, 345 on a 1 oz American Gold Buffalo just to find out it was out of stock. These [censored]s couldn't even tell me when exactly it would be available again.
I want my money back because it was charged incredibly fast. Fater than I blink my eyes. Why do they think they can take our money, put an item on back order and refuse to refund saying that when it's available they will immediately send it? I ordered it to have it as soon as possible, not one day... I guess, we have a right to get our hard-earned money back.
Don't trust this service.

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D
6:38 am EST

ProvidentMetals Not a good way to do business

I have purchased 5 coins from this website and when I received my order one coin was incorrect. I was pretty satisfied with everything else.
I contacted ProvidentMetals service and told them about what happened. They said they'll contact me back and promised to fix everything. I believed them but that was too good to be true. They never contacted me and I did not receive a replacement coin. I will not deal with this seller ever again! That's not a good way to do business.

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7:48 am EDT

ProvidentMetals No information and they don't reply to emails

I ordered gold from the company www.providentmetals.com. It was terrible, because I didn’t get any confirmation information, and the customer services didn’t work properly. They don’t respond to your questions and emails. I was so disappointed in such services and the whole deal. I will never again use the website and won’t buy from this dishonest seller.

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12:02 pm EDT

ProvidentMetals They didn't deliver orders on time

People, don’t buy from the website www.providentmetals.com. I bought two rare coins from them, but the delivery was so slow and I really thought that they haven’t sent my order at all. I waited the whole month and within this month the seller avoided all communication with me. But I have sent tons of emails and messages. The company has real and strong problems with the communication and delivery. So if you need the order fast, don’t buy from them.

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10:18 pm EDT

ProvidentMetals I chose them based on reviews but have had a lot of issues

I chose them based on reviews but have had a lot of issues. I made around eight orders over the last year and had a problem on half the orders with very poor quality coins or damaged cases on items like coin proof sets. I also got 10oz silver bars that were supposed to be individually sealed where half of the packs were broken open. After requesting replacements for very poor quality coins or damaged items on my last order time they refused to replace a 1962 mint set that is severely tarnished (it should have never been sold at the full price of what a good quality set would cost with what I received being of such low quality) and they told me they will no longer replace ANY damaged items I receive from them in the future.

Obviously I told them how disappointed I was with them considering they are the ones who choose the products and package them for shipping. They do not use sufficient, and by that I mean hardly any, packing material to protect the products during shipping. If you are shipping a silver or gold bar that won't matter much but when shipping coins sets in plastic cases it matters a lot.

A good retailer who had sent broken and poor quality items to a customer so often should apologize for these issues and make assurances that it is not normal instead of telling that customer they will no longer fulfill the return policy they have purported to me so many times as their policy of replacing any damaged items.

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K
Kulba
, US
Jul 09, 2012 3:35 am EDT

Provident metal gold scam.

1. false market loss charge
2. false market loss admin charge
3. no actual market loss
4. they wait until market drops then request the market loss charges

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Bigmouth
New Fairfield, US
Nov 16, 2012 8:09 am EST

They've been my primary source of precious metals investment for years...at least online. Never had a problem. No matter who a person chooses to do business with...7-11, K-Mart, Sears, etc...there are going to be circumstances that come about. I would imagine they have thousands of happy customers like myself. Some people are hard to please frankly. These guys are no more a "scam" then any other business you'll deal with online. They've always made things easy and affordable for me.

Y
Y
90Yukko
, US
Jul 06, 2012 9:29 am EDT

I can honestly say that I've never had any issues with Provident. Its not my place to say whether or not the OP is being entirely truthful, but it just seems a little exaggerated to me. How can one person have problems with 50% of their orders and then a person like me have no issues with any of my 14 orders. And if you were constantly receiving sub par service, why would you continue to buy from them? I've been buying from Provident for probably 3 years now. I placed my first test order for a 10 oz JM silver bar back when the website just launched...and it looked very shady! I was definitely prepared to lose the $190 I spent on that bar. The website just didnt make me feel confident about buying from them, but their premiums were so low, I felt I should give it a shot. 3 days later, the package was at my house and I've been buying form them ever since.

Low premiums and good selection. Provident is my go-to PM dealer.

ComplaintsBoard
O
7:51 pm EDT

ProvidentMetals People that work there do not have a clue about what they are selling

They are complete scam. When you call them the people that work there do not have a clue about what they are selling.

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Bigmouth
New Fairfield, US
Nov 16, 2012 8:20 am EST

I've never had a single problem with over 20 orders and counting. Other online bullion companies I've dealt with in the past have much higher premiums and shipping costs. There are companies out there where you can save a buck or two but you have to wait WAY to long to get your package. I feel sorry for any company that has to deal with thousands of costomer on a regular basis...sooner or later you're going to run into someone who thinks they've been "scammed". These guys wouldn't be in business if they were scamming customers. Market loss policies are something every bullion dealer has in place. Something tells me YOU didn't follow the rules.

ProvidentMetals Customer Reviews Overview

ProvidentMetals.com is an online retailer specializing in the sale of precious metals, including gold, silver, platinum, and palladium. They offer a variety of products such as bullion coins, bars, and rounds, as well as numismatic collectibles. The company also provides a selection of IRA-eligible precious metals for retirement savings. Provident Metals caters to both individual investors and collectors, aiming to supply a range of options for diversifying assets and building investment portfolios.

ProvidentMetals In-depth Review

In summary, ProvidentMetals is a notable player in the precious metals industry, offering a diverse range of products and services. Their website provides a user-friendly experience, and they have a reputation for quality customer service. Below is a detailed review based on various aspects of their business.

Company Overview

ProvidentMetals is known for its extensive selection of precious metals, including gold, silver, platinum, and palladium. They cater to both investors and collectors with their variety of coins, bars, and rounds.

Product Selection

  1. They offer a wide range of precious metals, from popular bullion to rare collectibles.
  2. Exclusive series and collectible coins are part of their inventory, appealing to niche collectors.

Pricing and Value

  1. Their prices are competitive with market rates, making them a viable option for cost-conscious buyers.
  2. They provide occasional deals and discounts, and they have a loyalty program for returning customers.

Website Usability

  1. The website is easy to navigate, with a clean interface that enhances the shopping experience.
  2. Search functionality and product categorization are well-implemented, helping users find products efficiently.

Customer Service

  1. Support is responsive and accessible, with multiple channels for customer contact.
  2. Customer satisfaction is generally high, with the quality of assistance being praised.

Purchase and Checkout Process

  1. Ordering is straightforward, with a simple checkout process.
  2. They offer various payment options and have robust security measures to protect transactions.

Shipping and Delivery

  1. Shipping options are clearly outlined, with costs and delivery times that are reasonable.
  2. Products are well-packaged, ensuring they arrive in good condition.

Return Policy and Guarantees

  1. The return policy is transparent, and the terms are fair to consumers.
  2. They offer guarantees or buy-back options, providing additional confidence to buyers.

Customer Reviews and Testimonials

  1. Customer feedback is mostly positive, with high ratings for their service and products.
  2. While there are some negative reviews, they are relatively few and often addressed by the company.

Educational Resources

  1. Investment guides and market news are available, helping educate customers on precious metals.
  2. New investors will find their tools and resources particularly helpful.

Security and Privacy

  1. Customer data protection is taken seriously, with measures in place to secure personal information.
  2. They comply with industry standards and regulations, ensuring a trustworthy environment for transactions.

Community Engagement

  1. ProvidentMetals has an active presence on social media and forums, engaging with their audience.
  2. They are involved in the precious metals community, contributing to its growth and knowledge base.

Environmental and Ethical Considerations

  1. The company is conscious of the sourcing of their metals and corporate responsibility.
  2. Any eco-friendly initiatives or ethical practices are not prominently advertised or may not be a focus.

Overall Experience

  1. Shopping with ProvidentMetals is generally a positive experience, with a wide range of products and good customer service.
  2. They are recommended for both seasoned investors and those new to precious metals.

Final Verdict

  1. Pros: Wide product selection, competitive pricing, good customer service, and a user-friendly website.
  2. Cons: Limited information on environmental and ethical practices.
  3. ProvidentMetals is well-suited for investors and collectors looking for a reliable source of precious metals and related products.
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- Provide detailed information about your experience with ProvidentMetals. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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Contact ProvidentMetals customer service

Phone numbers

+1 (800) 313-3315 +1 (469) 317-3500 More phone numbers

Website

www.providentmetals.com

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