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Protonic Computers / Beware

1 United States

I have complained against this company to the manufacturer of electronics but never did think my complaint went anywhere. Hopefully just by alerting people to the type of customer service they can expect from all 3 of the above named entities (NO CUSTOMER SERVICE OR ACKNOWLEDGMENT) they will become more savvy about buying from them in the future.

Viscom Technology Group, Inc. sells electronics manufactured under the name V2Premier on Shop NBC (tv and online). I spent over $2300.00 on a new computer system. Within one month the modem went out and within 1 year my 19" monitor went out and the company would NOT even talk to me. I called at least 30 times trying to get satisfaction to no avail. Please do not purchase ANY of the electronics that Shop NBC sells under V2 Premier. You will only be wasting your money and time. They do not own up to any of their promises for customer satisfaction or technical support. If you try to ask a question they tell you that you need to have an extended warranty that costs about $300 a year, and is very restrictive as to coverage. Again, the more of us who do NOT purchase this brand maybe they will stop screwing the conssumers. I learned the hard way, and will NEVER buy off brand again unless I can be totally convinced that it is a good product and there's going to be some type of support along the way if anything happens to the equipment.

BE FOREWARNED!! V2 Premier will give you the shaft!!! and even SHOP NBC will not do anything to help your cause.

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