Protect Your Home with ADT / customer service
2 years ago I had ADT come and install a security system. At that time, they lied to me about the pricing. The installer felt horrible and said that they would send me two $100 gift cards for my troubles. The first gift card came, but the second gift card did not ever come. I called Protect Your Home (which apparently is different from ADT...who knew?) and it took them 2 years for me to finally get someone who could issue me the second gift card. Keep in mind...it was 2 years it took them. Well, I accidentally lost the paper and finally found it just a week ago. I sent it in and little did I know (in the fine print) that it had to be mailed within 30 days to receive it. So, obviously it was returned to me. I just spend 45 minutes on the phone this morning with Protect Your Home and now they are telling me that since I waited longer than 30 days to mail it, I WILL NOT RECIEVE my $100 and there is NOTHING they can do about it. It took me 5 requests to get a supervisor to the first person and I finally had to say, "I'm sure your CEO wouldn't be happy that I've asked you 5 times to talk to your boss." After that, as you can imagine, her boss was also not very nice to me and again stated that they could do nothing to help me. I will now write the CEO of the company, Marsha Rabb, and hopefully get some sort of response. This is ridiculous. All I was asking for was another 30 days and I waited 2 YEARS!