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ProResults - Fitness Training / Unable to provide service

1 Poway, CA, United States

Just posted this to the BBB. Don't make the mistake of signing up for ProResults Fitness Training - it's a complete waste of money.

In the last 3 weeks our trainer has canceled without notice 4 times. We called
and talked with the Manager (Lauren) who was supposed to recommend a new trainer
that would fit our schedule last week but she never called us back. I've placed
a second call and am still waiting for a response.

We have over 20 sessions that we still need to use and 3 more months on the

Over the duration of the contract there have been numerous issues with
scheduling. Phone messages would get lost at the front desk, turnover of staff,
inability to schedule in what should be prime time for working out (5-8pm).

Additionally, the trainers are very inexperienced and have really no ability to
adapt a workout schedule around any type of injury. In fact, on many occasions
we have had to refuse to do an exercise that a doctor or Physical Therapist has
recommended against doing.

Resolution Sought: Stop taking payments each month for services you are unable
to provide. Cancel the remaining contract without penalty.

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