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Pronto Charger laptop charger / Refund

1 United States
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On Jan 5, 2014 I ordered a laptop charger that was advertised ontheir site as "Brand: Asus". Iwanted an authentic Asus charger since I have had problems with two other generic ones I had previouslypurchased. Immediately after placing the order I called them to make sure itwas an Asus. I was told they are all generic. I told the lady I would like tocancel my order that was submitted 20 minutes prior to my call. I was told thatI could not cancel and I could just reject the package when it arrived at myhouse. I did that and it took over a month to get a refund (after 3 phone callsand an e-mail). And, to top it all off, they deducted the shipping expenses from my refund. I paid $42.00 for thecharger and I got refunded $35.86. They falsely advertised their product andshould be responsible for the shipping. Besides, typically buyers can cancel apurchase before it even ships!

Ki
Feb 18, 2014

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