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2.3 63 Reviews

PromGirl Complaints Summary

19 Resolved
34 Unresolved
Our verdict: Engaging with PromGirl, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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PromGirl reviews & complaints 63

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K
12:03 pm EST

PromGirl I had the worst experience of my lifetime with this company

The worst website ever. I had to pay shipping plus 40% the dress was originally priced at the door when it was delivered because they didn't consider international shipping chargers. When I tried to put the dress on the smallest size xs was way too big. I had to get it altered in time for my prom but then it turns out the stupid cheap zipper keeps getting jammed. Finally once I had the dress on for over an hour and things were finally looking up, I ended up with lots of scratched from the rough material under my armpits because it was a strapless dress. Not to mention the material felt really tough and cheap.
To wrap things up when I tried to contact them and leave my review on the page the dress was sold the didn't put it up. So all those reviews they have on the site are forged. I paid triple the amount I was expected to pay due to additional shipping fees and alterations.
At the end of the day all I got out of the stupid dress was one night of scratching and discomfort.

All in all. I had the worst experience of my lifetime with this company.

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Prom Princess Dresses
, US
Mar 21, 2013 3:00 pm EDT

Hey Beauties,

Please visit us www.promprincessdresses.com.
We would love you to be glamorous on your prom night. We are the highest quality and lowest price in the market.

FREE Shipping, FREE Return/Exchange Any Size & *FREE Sales Tax! FREE GIFTS worth $20.00 for first 250 customers! NO RESTOCKING FEE! FREE RETURNS & EXCHANGES!

We look forward serving you. Stay glam and fab!

Thank you,
Prom Princess Dresses Customer Team

❤ YOUNG ❤ SMART ❤ GLAMOROUS❤

Creating “Magical Prom Princess Moment” experience

w: www.promprincessdresses.com

e: contact@promprincessdresses.com

p: [protected]
facebook: https://www.facebook.com/pages/Prom-Princess-Dresses/125922204241056?ref=stream

ComplaintsBoard
D
5:33 am EDT

PromGirl Customer service is really really horrible

First of all, the customer service is really really horrible. The reps are unable to help with any returns or size changes. REALLY READ THE POLICIES because you WILL be screwed if you find a slight problem with your dress and find that you need to return or exchange it but CAN'T. Or, if you argue long and hard enough, they will give you 1/4 of your money back in store credit - but you have to pay an additional $40+ on shipping and other fees for that return/exchange. For a $200 dress I ordered from a rather highly reputable company, my experience with them was unacceptable! I wasted double my money on a prom dress I didn't even get to wear once.
CAREFULLY READ THEIR POLICIES or altogether just avoid this website. Also Read reviews and be careful before pressing 'buy'!"

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F
8:21 pm EDT

PromGirl The dress we ordered was nothing remotely like the color pictured on the website

The dress we ordered was nothing remotely like the color pictured on the website and the sizing is much smaller than standard manufacturers. Their customer service reps were rude and unrelenting. I offered to ship the dress back in exchange for another size larger (and pay a re-stocking fee) and they refused. I did all of this within 12 hours of receiving the dress. I am absolutely appalled at the responses we were given. DO NOT order from this company unless you are okay with major color variations and be sure to order a larger size than you normally wear. I will NEVER patronize them again...and will be sure to let others know about our dissatisfaction...

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PromGirlcom
Middletown, US
Jun 04, 2012 9:01 am EDT

Hello, we at PromGirl.com would like to remedy this situation. We are unable to locate your order and contact you directly based on the information in your complaint. Please email us at VIP@promgirl.com so that we may understand why you are not satisfied with our service and we can do our best to make it up to you!

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O
8:14 pm EDT

PromGirl This is the worst site i have ever tried to order from

This is the worst site i have ever tried to order from. I got my dress that I ordered and it was a completely different color than what was shown in the picture and the sequins were literally coming off of the dress! the stitching was pulling out the instant I tried it on for the first time. When I called customer service they were rude and would not work with me in any way possible. I wouldnt advise anyone to ever order from here!

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PromGirlcom
Middletown, US
Jun 04, 2012 9:06 am EDT

We are very sorry that you received anything less than amazing customer service. Our policy is that we're only happy when our customers are happy! Our VIP Customer Service team would like to try and make it up to you. Please email VIP@promgirl.com with your order information and we'll do our best to make you happy!

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B
5:22 pm EDT

PromGirl Terrible website, will NEVER use again

Terrible website, stay far away. WORST CUSTOMER SERVICE EVER. UNPROFESSIONAL. I bought a dress in 2011 from the website and hated how it looked on. Nothing like the picture. In 2012 I wanted to return it for store credit and get a new one. I didn't think it could be done because it had been a year but the woman on the live chat insisted it could be done. I was thrilled. I even asked her if she was sure it was okay since it was over a year ago and she said no problem. She sent me a return authorization code, I spent $25 on the shipping and off it went. 2 weeks later and I still had heard nothing of my store credit. I chatted the website thinking it was a mistake and instead I was told my return could not be processed because it was over a year old. I told the woman I already sent it and was given a return code and that it was ridiculous. After waiting to hear from her for 10 minutes she gave me a number and told me to call the manager. WHAT AN IDIOT HE WAS. He kept pausing and not knowing what to say. I told him his company made a mistake and he acted like it was no big deal. He didn't even ask me who gave me the code and you could tell he could care less about the mistake. He would not do anything about the problem even though it was obviously his company a BIG mistake. I told them how they wasted my time and it was absolutely ridiculous and he said nothing on the phone and sat there in silence. On top of all that, they had my returned dress for over a week, and did not bother to email me and tell me what had happened. They waited for me to contact them asking where my credit was. Incredibly unprofessional. He never even apologized for their mistake. Terrible website, will NEVER use again.

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N
9:19 pm EDT

PromGirl They really have the worst customer service of any prom site I've ever seen

They really have the worst customer service of any prom site I've ever seen! we ordered my dress for a May 5th prom and they told me it was in stock when i ordered it. we paid extra for two day shipping to make sure i had it a full month in advance and they called me the day it was supposed to be DELIVERED and told me it was out of stock. two days later they told me they still didn't have a new reship date. two days after that, a dress i ordered from another website came in (a backup because promgirl was being horrible) and we called promgirl to tell them to cancel the order. they very rudely told us that they would not cancel the order because it could get shipping april 20th and that was plenty of time. after 30 minutes listening to them rudely tell ME how much time it would take me to get ready for prom and that it getting here april 25th was in time for a may 5th prom i hung up. we had to call the credit card company and ask them to refuse to pay the website the money. we're still having problems insisting we pay for the dress. DO NOT ORDER HERE. they have horrible customer service and it's just a money pit, no matter what they will get your money. total scam.

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G
1:49 am EDT

PromGirl Do not order unless it says &in stock& and you are 100% sure that you are ordering the correct size/dress

WORST CUSTOMER SERVICE. I ordered a dress and it was wayyyy big even though I followed the sizing chart so I had to send it back and pay for shipping and I am still currently waiting for my "exchange code". I chatted with an online representative about questions regarding a new dress I wanted and she'll say one thing and then say another contradicting the first thing. I had to correct her many times. Its like she doesn't know what she's talking about. The event I need it for is quickly approaching and they couldn't be any less help. I should've stayed away like all these reviews warned. Its also ridiculous to pay a "restocking" fee as well. I am beyond angry at this company. Do not order unless it says "in stock" and you are 100% sure that you are ordering the correct size/dress!

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G
2:18 am EDT

PromGirl Dishonest way to do business

I purchased a dress that I needed in 2 weeks and when I got the confirmation on the order I noticed they were not going to ship it for 6 weeks. I immediately tried to cancel the order and they refused. They said they didn't allow cancellations. They said they would ship it to me in 6 weeks and then I could return it to them. Of course I would have to pay for shipping and pay a fee to return it. What a ripoff. Dishonest way to do business.

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G
5:57 pm EST

PromGirl I got a message that said my dress was not available in my size and they still charged my card

I should have listened! I told myself everyone gets a little harsh in a review..ha.. not so. I did not even order from this site. I got a message that said my dress was not available in my size... THEY STILL CHARGED MY CARD! And the sister site, Simply Dress, I tried to order there. I got some error message that told me to try again. I did. Same message... THEY CHARGED MY CARD TWO TIMES! So now I have 3 charges for NOTHING tying up all the credit on my card! Because of these people, I cannot book my honeymoon trip until this BS gets cleared up. The card company said the charges are PENDING but that is BS. I ordered NOTHING. The charge will fall off in 10 days, but thats TEN DAYS for NOTHING. STAY AWAY STAY AWAY STAY AWAY! Even when I call them in the AM it wont every change the fact that I cannot book my honeymoon tonight and I feel my wedding plans are off to a horrible start.

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pappai
KEYNES, GB
Feb 06, 2012 8:35 am EST

Yes, the dresses from Peridress are excellent. I have a good experience from Peridress. It come here in time. And it fit me so well. So I think you should choose Peridress next time.

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MARY2001
Oneonta, US
Feb 06, 2012 7:09 am EST

I am sorry to hear that, I have a good experience from Peridress web site. They checked the order and let me confirm everything before they start to make the dress for you. My dress arrived on time and it is very beautiful. I think you can have a try next time. Good luck.

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catlinena
Coomera Waters, AU
Feb 03, 2012 8:39 am EST

Maybe next time you can purchase your dress from Peridress. Peridress can customize the dress according to your size. It is really excellent. I have had my wedding dress from them. I just want to say the dress is amazing and wonderful. Thanks for all of their help and making it possible for me to have the dress of dreams I will recommend them to any of my friends which get married in the future.

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C
11:01 am EST

PromGirl DO NOT BUY FROM THIS COMPANY!

Dress was delivered with wrong size. Called them immediately and they don't allow refunds! DO NOT BUY FROM THIS COMPANY! You will be sorry!

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Prom Princess Dresses
, US
Mar 21, 2013 3:01 pm EDT

Hey Beauties,

We are sorry to hear your painful experience from other company.
Please visit us www.promprincessdresses.com.
We would love you to be glamorous on your prom night. We are the highest quality and lowest price in the market.

FREE Shipping, FREE Return/Exchange Any Size & *FREE Sales Tax! FREE GIFTS worth $20.00 for first 250 customers! NO RESTOCKING FEE! FREE RETURNS & EXCHANGES!

We look forward serving you. Stay glam and fab!

Thank you,
Prom Princess Dresses Customer Team

❤ YOUNG ❤ SMART ❤ GLAMOROUS❤

Creating “Magical Prom Princess Moment” experience

w: www.promprincessdresses.com

e: contact@promprincessdresses.com

p: [protected]
facebook: https://www.facebook.com/pages/Prom-Princess-Dresses/125922204241056?ref=stream

ComplaintsBoard
U
3:46 pm EDT

PromGirl Beware

DO NOT SUPPORT THIS STORE. THEY ARE DECEPTIVE AND RUDE. I ordered several separate dresses to be used as bridesmaid dresses and they cancelled one of the orders on me because they thought it was a duplicate. If they were professional and organized and knew how to run a business, they would have contacted me first and would have found out that I did want more than one of the same dress. Then when I called to fix the problem they took no responsibility for their mistakes and told me that I didn't speak or read English and that when I did learn, to reread their return policy which they themselves screwed up on. Then to make matters worse, they took so long to look into what happened that the other dresses I already ordered and that they cancelled on me were now out of stock. Now only half of the bridesmaids have the dress and the others are stuck without anything. Also their sizing on their clothes are totally off. They may have some business now, but I am sure they won't last long. Because, their products are cheap and WAY OVERPRICED and they are rude beyond belief. I plan on taking this to the highest of courts and letting everyone I know and don't know what kind of business they are running. PLEASE THINK ABOUT THE MANY OTHER CHOICES you have out there if you don't want your event and memories destroyed.

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kirbiix3
, US
Jun 19, 2011 6:46 pm EDT

I ordered a dress on 1/3/11. It said it was due to ship 1/30/11. I was ok with that. I thought I would get the dress in plenty of time for prom. I received a conformation email for my order that said it was due to ship 2/18/11. I was ok with this as well. Then about 2 weeks later the shipping date changed to 2/28/11. I called and asked why this was. They said the item was on back order and the date shouldnt move back any further. On 2/1/11 I received an email that said it was shipping on 2/4/11. I was thinking awesome! I get my dress earlier. It is now 2/7/11 and I checked my order status online and the dress has not shipped. I emailed and asked if they meant 3/4/11 still no response. DO NOT ORDER FROM PROM GIRL! I dont know when ill get that dress.

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G
2:44 pm EDT

PromGirl I will never purchase anything from them again

I ordered a prom dress for about $450 in advance to be sure the dress was ready for prom. When my daughter put on her dress for prom night, the cheap nylon zipper got stuck and it would not move up or down. Finally, we got the zipper to zip to the top but then the cheap nylon zipper split apart. We had to drive to a friend's house and have my daughter sewn into the dress, putting her at least an hour behind schedule the night of the prom. I contacted Promgirl several times, and they have not given us a refund, a credit, a partial refund, a partial credit, an offer to repair the zipper, an apology or anything. They have not even responded at all to my most recent email. They have terrible customer service. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.

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H
2:36 pm EDT

PromGirl Bad service

I ordered my prom dress last Thursday, they said they had the dress in stock. I got overnight shipping.

Monday rolls around... No emails, no dress. Nada. My mom called and they said they had it in stock and would ship it that day.

It's Tuesday. No dress. My mom called. The lady said "we're sorry but that dress is no longer in stock." EVEN THOUGH THEY SAID IT WAS!

I can't find the dress anywhere now, and I don't know what to do.

THEY CHARGED OUR CREDIT CARD AND EVERYTHING!

Promgirl... update your website more frequently before you mess up someone elses prom.

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E
5:40 pm EDT

PromGirl I do not recommend purchasing any product from PromGirl.com

BUYER BEWARE! Poor experience. I do not recommend purchasing any product from PromGirl.com. There are too many other reputable retailers available. I purchased a $367 prom dress for my daughter and need to return the dress for another size. Problem I pay for return freight. I pay for restocking fee. For all practical purposes I am restricted from shopping for a replacement with anyone else because Promgirl.com does not offer refund. An old phrase comes to mind, 'Salt in the Wound."

Most reputable online retailers will not charge you a restocking. Most reputable online retailers will include the return shipping. Most reputable online retailers will offer a refund within a certain time frame. I accept the responsibility for not playing my role of "Buyer Beware." I should have read the fine print. Shame on you PromGirl.com. I will not conduct business with you again. I will communicate my poor shopping experience with as many people that I can.

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Huiglade
, US
Jul 25, 2016 5:37 am EDT

I placed an order with promgirl.com for 20% off and Free shipping with a purchase of $100.00 dollars. I had spent over $200.00 dollars. They did not give me what they advertised. Got the credit card bill and discovered it called them and they rejected the offer and would not give me the discount. I would never buy from them again. They are fools to lose customers. I will also make sure all three of my daughters friends pass this information around.

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WarrenG
, US
Jun 03, 2011 8:25 pm EDT

I highly dislike that my daughter ordered her prom dress on line. An 18 year old should not be allowed to. She thought the dress was perfect BUT it was immodest when on and too short (there are NO length measurement guidelines) so she returned it... already facing a restocking fee and the only refund is store credit. So we have over $100 is store credit and only this prom to attend.
Why can't they issue refunds like every other on-line store? Shame on her for falling for this.

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mackon
, US
Feb 01, 2011 1:15 pm EST

Do not order from Promgirl.net. They will rip you off if you need to return or exchange anything! When you call you get some guy that says he's the manager and his name is "Danny". When asked what is last name is he said its none of your business and refuses to give it to you. When calling any of the departments, he is the only one that answers. I wouldn't be surprised if he is the owner or part owner and only runs the company by himself since noone else will work there as they know they rip customers off! BEWARE!DO NOT BUY FROM THEM!

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Cloden
, US
Nov 30, 2012 11:44 am EST

I would avoid this site at all costs. I bought shoes here for a formal event, and while they were advertised as a medium they were *at least* a wide width, and that's being generous. I told them the shoe sizing was wrong and returned the items.

After a 20% restocking fee (for an item that THEY described incorrectly) they would only give me store credit even though I searched for 30 minutes and could not find ANYWHERE on the listing that my item was store credit only.

I would rather pay more somewhere else than give this site my business again.

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JimL
, US
May 13, 2011 12:10 pm EDT

BUYER BEWARE! Poor experience. I do not recommend purchasing any product from PromGirl.com. There are too many other reputable retailers available. I purchased a $367 prom dress for my daughter and need to return the dress for another size. Problem, I have to pay for return freight. I have to pay for restocking fee. For all practical purposes I am restricted from shopping for a replacement with anyone else because Promgirl.com does not offer refund. An old phrase comes to mind, 'Salt in the Wound."

Most reputable online retailers will not charge you a restocking. Most reputable online retailers will include the return shipping. Most reputable online retailers will offer a refund within a certain time frame.
I accept the responsibility for not playing my role of "Buyer Beware." I should have read the fine print. Shame on you PromGirl.com. I will not conduct business with you again. I will communicate my poor shopping experience with as many people that I can.

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PromGirlcom
Middletown, US
Jul 25, 2016 5:37 am EDT

Our VIP customer service team would like to resolve your issue. However, based on your comments above, we cannot locate your order information. Please email us at VIP@promgirl.com with your order number and information so that we can try to make it up to you! We're only happy when our customers are happy!

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camelshoes
Perth, AU
Jul 13, 2011 4:39 pm EDT

Sadly, I did not find these reviews until after I ordered a pair of shoes from them. The shoes arrived and were a size too big, despite me selecting the size based on their sizing chart. I wanted to return them to exchange for the right size, but they said it had been too long since I'd ordered. Their return policy says items must be returned in 5 days. As I'm in Australia, shipping to the US would take longer than that. There is no way that I could have returned the item in time anyway. Also, the quality of the shoes is quite bad; I could not figure out how to buckle the ankle strap. I would not order anything from them again, and agree that their customer service was abysmal.

ComplaintsBoard
J
7:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PromGirl Buyer Beware

BUYER BEWARE! Poor experience. I do not recommend purchasing any product from PromGirl.com. There are too many other reputable retailers available. I purchased a $367 prom dress for my daughter and need to return the dress for another size. Problem, I have to pay for return freight. I have to pay for restocking fee. For all practical purposes I am restricted from shopping for a replacement with anyone else because Promgirl.com does not offer refund. An old phrase comes to mind, 'Salt in the Wound."
Most reputable online retailers will not charge you a restocking. Most reputable online retailers will include the return shipping. Most reputable online retailers will offer a refund within a certain time frame.
I accept the responsibility for not playing my role of "Buyer Beware." I should have read the fine print. Shame on you PromGirl.com. I will not conduct business with you again. I will communicate my poor shopping experience with as many people that I can.

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K
5:22 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

PromGirl Do Not Order from them

I ordered a prom dress for my daughter, early March, 2011. It had gathering or pleating around the waist that was not there in the photo's so my daughter did not like the way it looked. I sent it back and had to pay a restock fee plus the shipping cost. I Ordered a different dress and when it arrived it had folding and gathering along the slit up the middle, again not there in photo nor was it suppose to be in the design. After several complaints about "me the customer being put into the roll of quality control" I was finally advised I could send it back free of charge and as soon as they saw movement on the tracking order they would ship out the same dress free of charge. However, they sent the info to an invalid email so I never received it. I called again and was told it was my fault because I had entered an invalid email account. My Fault...funny since I had received all the other confirmation emails and shipping emails just fine. Today is April 14th, 2011 and I have called several times and new excuses keep coming up as to why I still don't have a dress in hand. Yesterday I was even advised that there was confusion between different department as to what I was wanting, so they were emailing between departments. Uhm...the dress and if unsure, call me the customer and ask, they have my info. I must say I will never buy from this company again and will advise all who will listen to not buy from them as well.

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O
6:53 pm EST

PromGirl Don't order there if you are not 100% sure that you will keep the merchandise

Don't order there if you are not 100% sure that you will keep the merchandise. We were stationed in Germany when we ordered a couple dresses (picking the right size) for my daughter for prom. We sent 2 dresses back because they didn't fit and "ate" the restocking fee and all that stuff. The total store credit we received was $ 180.80 which according their return policy is only good for one year. We didn't have no need for a dress within that year. Make a long story short: I could have flushed that money down the toilet, because they took the returned merchandise and our money! I am wondering if their is no consumer protection for those kind of practices!?

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S
9:07 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

PromGirl UnHappy Customer

I purchased a prom dress for my daughter 3 months in advance (beginning of February)from Promgirl.com, completely aware of the non-refundabel policy. But what I wasnt aware of was the restocking fee (my bad). My daughter was not happy with the way the dress fit or looked (not like the pic). So in order to return the dress for an exchange it is going to cost me 10% of the cost of the dress plus shipping charges. So if I were to exchange the dress and the 2nd dress did not fit right then I would be even further in dept to Promgirl.com. There shouldnt be a restocking fee for something you can not try on and have no way of knowing if it will fit until you purchase it. Pretty ignorant to run an online business with this policy. I will NEVER PURCHASE ANOTHER ITEM FROM THE IS WEBSITE. I have considered this a loss and have learned my lesson not to purchase expensive items online. I have bought better dresses for my daughter on Ebay at less than half of what I paid for this dress.

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Stacey S
, US
Jun 16, 2011 2:10 pm EDT

I purchased a prom dress for my daughter 3 months in advance (beginning of February)from Promgirl.com, completely aware of the non-refundabel policy. But what I wasnt aware of was the restocking fee (my bad). My daughter was not happy with the way the dress fit or looked (not like the pic). So in order to return the dress for an exchange it is going to cost me 10% of the cost of the dress plus shipping charges. So if I were to exchange the dress and the 2nd dress did not fit right then I would be even further in dept to Promgirl.com. There shouldnt be a restocking fee for something you can not try on and have no way of knowing if it will fit until you purchase it. Pretty ignorant to run an online business with this policy. I will NEVER PURCHASE ANOTHER ITEM FROM THE IS WEBSITE. I have considered this a loss and have learned my lesson not to purchase expensive items online. I have bought better dresses for my daughter on Ebay at less than half of what I paid for this dress.

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Don't Purchase from Promgirl.com
Mount Vernon, US
Jul 07, 2011 1:51 am EDT

We ordered a $450 dollar dress early so it would be ready for my daughter's prom in June. When she put the dress on the the night of prom, the zipper got jammed. It would not move up or down. When we finally got it to zip up, it then split and would no longer move back down. In order to go to prom we had to drive to a friend's house and have her sewn into the dress, putting her and her date more than an hour late for the festivities. After several contacts to Promgirl about the defective zipper, they have given me no refund, no credit, no partial refund or credit, no apology, no sympathy no anything. They have the worst customer service I have every dealt with. I will never purchase anything from them again.

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Babygirl21587
Wheaton, US
Jun 21, 2011 5:09 pm EDT

Worst place to get a dress from. I ordered my dress in advance of my event and the dress came in and it was too big. I needed to email them and explain the reason of my return which was"I bought it in a size two and need it in a size zero". My request was accepted. I sent it back and they said that I can get a store credit but that takes up to 2 weeks so if I want my dress before then I would need to purchase the dress for the second time in full. Then I agreed to it bc I was desperate so I was ready to purchase it and they said they don't have a size zero so they accepted my request for returning but didn't hold up their end of the deal bc they didn't have my size. So I said never mind just send me the size 2 dress and I'll get it fitted and they came back with I would need to pay for another delivery fee to get it sent back to me and a stocking fee for returning it in the first place. They don't care when your event is or what they can do to try to make it happen. It's all about fees fees fees so if you don't mind buying a dress a year before your event bc that's all long it takes them to figure out there things and if you don't mind paying for fee after fee even when they are to blame then shop at your own risk.

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B
5:43 pm EST

PromGirl As of today I still had not received the order

They have very bad business practices. I ordered a dress on 3/30/10. Got an email on 4/1/2010 that stated my item shipped and included a tracking number. As of today 4/6/2010 I still had not received the order. I called to get more info and was told that the order had not shipped and would not until 4/10/2010. Additionally, when I placed the order the website stated that the product was "In stock: Ships next business day"...that obviously did not happen. When I called I was told that the only thing they could do for me was cancel the order... they falsly advertised that the item was in stock and then lied to me in an email that my order had shipped when in reality is never did!

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PromGirl Do Not Shop at Promgirl.com

Their return policy is to deduct shipping and a 10% restocking fee and only give you store credit, EVEN FOR AN EXCHANGE! I ordered a dress according to their size chart and it was too small. Then they gave me store credit for $50.00 less than what I paid for the dress and had to reorder it, pay full price again plus shipping. I would NOT recommend ordering from PromGirl.com!

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PromGirl Customer Reviews Overview

PromGirl is a popular online retailer that specializes in formal attire for special occasions such as proms, weddings, and quinceañeras. Our extensive collection of dresses, shoes, and accessories caters to all body types and budgets. Over the years, we have accumulated a wealth of positive reviews from satisfied customers.

One of the most significant strengths of PromGirl is our user-friendly website. Clients can easily navigate through our selection of dresses based on color, style, and price range. Whether you are looking for a classic A-line gown or a trendy two-piece dress, our website has it all. Customers also appreciate our speedy delivery times and hassle-free returns policy.

Another highlight of PromGirl's products is the quality of its materials and craftsmanship. Our dresses are made from high-grade fabrics and feature intricate detailing such as beading, lace, and embroidery. Additionally, customers appreciate the diverse range of sizes we offer, including plus-size options.

Moreover, PromGirl's exceptional customer service has won the hearts of many shoppers. Our responsive and courteous representatives are available to answer questions and provide recommendations via phone, email, or chat. Whether you need assistance on sizing, color matching, or shipping status, our customer service team is there to help.

In summary, PromGirl offers a sleek and easy-to-use platform to shop for formal attire that suits all budgets and sizes. Our focus on quality, style, and exceptional customer service has earned us a loyal customer base who only has good things to say about us.
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