PromGirl
reviews and complaints

Dress was delivered with wrong size. Called them immediately and they don't allow refunds! DO NOT BUY FROM THIS COMPANY! You will be sorry!

DO NOT SUPPORT THIS STORE. THEY ARE DECEPTIVE AND RUDE. I ordered several separate dresses to be used as bridesmaid dresses and they cancelled one of the orders on me because they thought it was a duplicate. If they were professional and organized and knew how to run a business, they would have contacted me first and would have found out that I did want more than one of the same dress. Then when I called to fix the problem they took no responsibility for their mistakes and told me that I didn't speak or read English and that when I did learn, to reread their return policy which they themselves screwed up on. Then to make matters worse, they took so long to look into what happened that the other dresses I already ordered and that they cancelled on me were now out of stock. Now only half of the bridesmaids have the dress and the others are stuck without anything. Also their sizing on their clothes are totally off. They may have some business now, but I am sure they won't last long. Because, their products are cheap and WAY OVERPRICED and they are rude beyond belief. I plan on taking this to the highest of courts and letting everyone I know and don't know what kind of business they are running. PLEASE THINK ABOUT THE MANY OTHER CHOICES you have out there if you don't want your event and memories destroyed.

I ordered a prom dress for about $450 in advance to be sure the dress was ready for prom. When my daughter put on her dress for prom night, the cheap nylon zipper got stuck and it would not move up or down. Finally, we got the zipper to zip to the top but then the cheap nylon zipper split apart. We had to drive to a friend's house and have my daughter sewn into the dress, putting her at least an hour behind schedule the night of the prom. I contacted Promgirl several times, and they have not given us a refund, a credit, a partial refund, a partial credit, an offer to repair the zipper, an apology or anything. They have not even responded at all to my most recent email. They have terrible customer service. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.

I ordered my prom dress last Thursday, they said they had the dress in stock. I got overnight shipping.

Monday rolls around... No emails, no dress. Nada. My mom called and they said they had it in stock and would ship it that day.

It's Tuesday. No dress. My mom called. The lady said "we're sorry but that dress is no longer in stock." EVEN THOUGH THEY SAID IT WAS!

I can't find the dress anywhere now, and I don't know what to do.

THEY CHARGED OUR CREDIT CARD AND EVERYTHING!

Promgirl... update your website more frequently before you mess up someone elses prom.

BUYER BEWARE! Poor experience. I do not recommend purchasing any product from PromGirl.com. There are too many other reputable retailers available. I purchased a $367 prom dress for my daughter and need to return the dress for another size. Problem I pay for return freight. I pay for restocking fee. For all practical purposes I am restricted from shopping for a replacement with anyone else because Promgirl.com does not offer refund. An old phrase comes to mind, 'Salt in the Wound."

Most reputable online retailers will not charge you a restocking. Most reputable online retailers will include the return shipping. Most reputable online retailers will offer a refund within a certain time frame. I accept the responsibility for not playing my role of "Buyer Beware." I should have read the fine print. Shame on you PromGirl.com. I will not conduct business with you again. I will communicate my poor shopping experience with as many people that I can.

BUYER BEWARE! Poor experience. I do not recommend purchasing any product from PromGirl.com. There are too many other reputable retailers available. I purchased a $367 prom dress for my daughter and need to return the dress for another size. Problem, I have to pay for return freight. I have to pay for restocking fee. For all practical purposes I am restricted from shopping for a replacement with anyone else because Promgirl.com does not offer refund. An old phrase comes to mind, 'Salt in the Wound."
Most reputable online retailers will not charge you a restocking. Most reputable online retailers will include the return shipping. Most reputable online retailers will offer a refund within a certain time frame.
I accept the responsibility for not playing my role of "Buyer Beware." I should have read the fine print. Shame on you PromGirl.com. I will not conduct business with you again. I will communicate my poor shopping experience with as many people that I can.

I ordered a prom dress for my daughter, early March, 2011. It had gathering or pleating around the waist that was not there in the photo's so my daughter did not like the way it looked. I sent it back and had to pay a restock fee plus the shipping cost. I Ordered a different dress and when it arrived it had folding and gathering along the slit up the middle, again not there in photo nor was it suppose to be in the design. After several complaints about "me the customer being put into the roll of quality control" I was finally advised I could send it back free of charge and as soon as they saw movement on the tracking order they would ship out the same dress free of charge. However, they sent the info to an invalid email so I never received it. I called again and was told it was my fault because I had entered an invalid email account. My Fault...funny since I had received all the other confirmation emails and shipping emails just fine. Today is April 14th, 2011 and I have called several times and new excuses keep coming up as to why I still don't have a dress in hand. Yesterday I was even advised that there was confusion between different department as to what I was wanting, so they were emailing between departments. Uhm...the dress and if unsure, call me the customer and ask, they have my info. I must say I will never buy from this company again and will advise all who will listen to not buy from them as well.

Don't order there if you are not 100% sure that you will keep the merchandise. We were stationed in Germany when we ordered a couple dresses (picking the right size) for my daughter for prom. We sent 2 dresses back because they didn't fit and "ate" the restocking fee and all that stuff. The total store credit we received was $ 180.80 which according their return policy is only good for one year. We didn't have no need for a dress within that year. Make a long story short: I could have flushed that money down the toilet, because they took the returned merchandise and our money! I am wondering if their is no consumer protection for those kind of practices!?

I purchased a prom dress for my daughter 3 months in advance (beginning of February)from Promgirl.com, completely aware of the non-refundabel policy. But what I wasnt aware of was the restocking fee (my bad). My daughter was not happy with the way the dress fit or looked (not like the pic). So in order to return the dress for an exchange it is going to cost me 10% of the cost of the dress plus shipping charges. So if I were to exchange the dress and the 2nd dress did not fit right then I would be even further in dept to Promgirl.com. There shouldnt be a restocking fee for something you can not try on and have no way of knowing if it will fit until you purchase it. Pretty ignorant to run an online business with this policy. I will NEVER PURCHASE ANOTHER ITEM FROM THE IS WEBSITE. I have considered this a loss and have learned my lesson not to purchase expensive items online. I have bought better dresses for my daughter on Ebay at less than half of what I paid for this dress.

They have very bad business practices. I ordered a dress on 3/30/10. Got an email on 4/1/2010 that stated my item shipped and included a tracking number. As of today 4/6/2010 I still had not received the order. I called to get more info and was told that the order had not shipped and would not until 4/10/2010. Additionally, when I placed the order the website stated that the product was "In stock: Ships next business day"...that obviously did not happen. When I called I was told that the only thing they could do for me was cancel the order... they falsly advertised that the item was in stock and then lied to me in an email that my order had shipped when in reality is never did!

Their return policy is to deduct shipping and a 10% restocking fee and only give you store credit, EVEN FOR AN EXCHANGE! I ordered a dress according to their size chart and it was too small. Then they gave me store credit for $50.00 less than what I paid for the dress and had to reorder it, pay full price again plus shipping. I would NOT recommend ordering from PromGirl.com!

They have very bad business practices. I orded a dress on 3/30/10. Got an email on 4/1/2017 that stated my item shipped and included a tracking number. As of today 4/6/2017 I still had not recieved the order. I called to get more info and was told that the order had not shipped and would not until 4/10/2017. Additionally, when I placed the order the website stated that the product was "In stock: Ships next business day"...that obviously did not happen. When I called I was told that the only thing they could do for me was cancel the order... they falsly advertised that the item was in stock and then lied to me in an email that my order had shipped when in reality is never did!

I ordered a dress on 3/30/2010 that, according to Promgirl.com was in stock and available for shipment the next business day. On 4/1/2010 I received an email that stated that my item had shipped and it supplied me with a tracking number. As of 4/6/2010 we still had not recieved the dress and called the company. I was then told that the dress had NEVER shipped and that they were sorry for their mistake and the dress would not ship unitl 4/10/2010. If I would have known this from the get go, I would never had ordered the dress from this company. Alterations would have to be done to any dress my daughter gets, and during this time of year they can take up to 3-4 weeks. Needless to say, my daughter's plans to go to the prom now linger thanks to their bad business practices. As my daughter cried, all I got from this company was an Im sorry!

I payed around 310 dollars for a prom dress that was "in stock and ready to ship" turns out the site doesn't update regularly and put the order on back order and expected me to wait a week for something i payed 30 dollars extra to come overnight. the workers i called had NO idea what they were doing and they have very bad communication with the consumer and with there partner designers and warehouse!