PromDiary/Prom Dress / Prom Dress
I ordered a dress and when I received it, it was not only the wrong size but also poor quality. The dress I received was not as pictured on the site. The dress on the site does not show white on the top with red thread throughout. The pictures attached only show some of it. Also based on their measurement, I ordered the dress a little bigger in a size 8 but the dress I received was a size 2.There site says Satisfaction Guaranteed. It says on their website they will give a refund for Defective, Damaged, or Mis-shipped items, Size Deviations and Color match problems. They will not refund my money. They site also says Excellent Customer Service which is a joke. They have offered my at the most 15% of the cost of the dress. This dress was for my daughter's prom, which we received a week prior and than had to stress about going out to find another one. I have been battling with this company for 2 weeks now.