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1.0 13 Reviews

Promever Complaints Summary

0 Resolved
13 Unresolved
Our verdict: Engaging with Promever at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Promever reviews & complaints 13

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ComplaintsBoard
B
3:58 pm EDT

Promever never received my dressed yet.

I ordered a dressed on April 14th and never received my dressed yet!..
I dont know how many times i tried to contact them but i think they block me or something i cant open on Promever.com and i cant contact them too on [protected]@promever.com, i dont know why, I wanted to cancel my orders cause I've never received my dressed yet whatta fkn ripoff 190$ 😱

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4:11 pm EDT

Promever prom gown

I have been trying to get return information from this company and now I can't even get to their web page.

I received several emails from them asking me to send pictures of the dress, send pictures of the original shipping tag, etc. I have done this several times and I'm not getting any response.

There was nothing wrong with the dress except it was a couple of sizes too big.

Does anyone have a customer service number for them?

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K
7:21 am EDT

Promever Quality

When I received my dress I was extremely upset with its quality. Dress looked terrible and absolutely nothing like picture. It was made from different and very cheap material, and it was see through. Also color was incorrect, it was supposed to be red, but looked more like pink. I tried to return the dress but Promever did not reply. I am so angry that this nasty company is allowed to do business.
I'm even ready to pay a return shipping fee, but I can't send it back because I don't know the return address. This is absolutely unacceptable! Don't risk and stay away from Promever!

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Is Promever legit?

Our verdict: Promever emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with Promever.

Promever earns 27% level of Trustworthiness

Low Trust Caution: Complaints Board finds Promever with a 27% trust rating. Suggest safeguarding personal information when using.

Based on our evaluation, Promever has resolved only 0% of 13 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.

Exercise caution when using promever.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

Promever protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a website analysis and found that the main website for Promever has a lower search engine ranking compared to similar websites in its industry. This could potentially indicate issues with the website's search engine optimization (SEO) and may affect its visibility and credibility online.

However ComplaintsBoard has detected that:

  • Promever has registered the domain name for promever.com for more than one year, which may indicate stability and longevity.
  • Promever.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Promever.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Promever.com you are considering visiting, which is associated with Promever, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
ComplaintsBoard
A
3:47 pm EDT

Promever Dress.

This website is a scam! They sent me a dress which look nothing like the one I was expecting it's cheap damaged and ugly. Worst thing is that they will not give me my money back! Don't ever order anything from this website. Customer service only replied once and didn't ever reply after I asked for my full refund. Huge scam I regret ordering from here!

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12:02 am EDT

Promever Online dresses

These dresses are a BIG SCAM! we ordered 3 dresses and they all arrived damaged. Costumer service is terrible! they wont give you your money back even though the dresses all have damages and look nothing like they do on the website! They have such a bad costumer service where they make a fool out of you by offering you $23 dollars refund when I paid $600 for these dresses! this is outrageous that these companies are allowed to scam innocent people. It clearly states in their online return policy that if dresses are damages, you can return them! Waste of time and money! Stay away from this website.

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8:07 pm EDT

Promever Prom dress

Don't buy from this website! In may 2017 my daughter ordered a prom dress from this website. When it arrived the dress was not what it looked like from the website, as you can see from the pictures. It was poorly made and one sleeve was larger than the other; the zipper would stick, the top of the dress was suppose to have a corset top to it, which it did not, and it was made with poor fabric. I contacted them via email with regards to this and they replied:
"hi as we did make it correctly as the order requested, hope you can keep it if possible or you can try to do some alteration in your local tailor stores. Hope for your understanding.
Sincerely,
Andrew"
I later found out that this company is out of hong kong and the dress came from singapore. After several emails to try to get a refund, but with no avail, I then contacted the ftc. They told me that if I knew of others with the same situation that they should contact the ftc and file a complaint. The more complaints they receive the better the chance of helping them to investigate this company. Hence, eliminating this business from unfair practices. Please call the ftc at [protected] to file a complaint or go to ftc.gov/complaint. Also, the ftc told me to contact my state attorney general to let them know of the fraud, of which I will do and I hope you all will do the same. With all of us doing this, there might be some hope in shutting this website down and getting us all a refund. Good luck to all!

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K
6:14 am EDT

Promever Stay far away! Horrible dress!

The dress I received looked nothing like pictures on their website. It was terrible and poorly made and also did not fit. I paid over $150 for my evening dress and expected high quality, but the one I received was just a cheap looking copy!
I wanted to return it for a refund, but they refused and said that they don't accept anything back.
Then I sent them pictures of the dress and these thieves claimed that dress looked beautiful and looked the same as picture. Total lie!
I think that Promever is located somewhere in China. Even their website design and the way they hide their company information tells me that they are the same as many other scam Chinese companies. Stay far away!

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10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Promever Prom dress

I have a very disappointed daughter, we purchase a dress from this company and when we received it the dress looks nothing like what was purchase, the materials and craftsmanship of the dress are very poor, there is no phone number to contact customer service and when I complained to them over emails they ask for photos which I send to them and their reply was that the dress looks nice. There is no information of where this company is located have I known they were from CHINA I would it have never order anything from this website. DO NOT fall for their websites reviews as this is all a SCAM and they cover themselves with this is a custom dress or made to order so no refunds and or returns.

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7:55 pm EDT
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Promever Dress

I ordered this dress from promever.com and it turned out to be nothing like the picture. The lace was barely stitched on and the color was not what i ordered. I looked on their website which says i can get a refund for these problems. I have been emailing them for 2 weeks now and they refuse to give me a refund. I am baffled on why they would even put these conditions on their website if they continue to refuse me my refund.

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1:55 pm EDT

Promever Prom dress

I have a devastated daughter.. the dress arrived not looking to much like the one we ordered.. to start the halter neck has not been finished properly. I had to tie it in a knot to be able to get the dress on, just so big and not in proportion. The waist is not what is in the photo.. it has a big think band which looks terrible. The skirt is so badly sown around the ripper it is all puckered up and the split is so badly designed. The back of it runs about 3 meters behind her which is just not suitable for a prom dress. I am waiting to here back but at the moment this is just a disaster. Please don't not waste your money on this site.

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9:35 pm EDT
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Promever Formal dresses

Do not waste your money on theses dresses! They are very poorly made in China and do not accept returns even when they sent the wrong color. My teenage daughter learned an expensive lesson.
The dress she ordered was to be off the shoulder and hunter green. She got a dress that is bright green and up to her neckline.
I contacted the company and sent pictures and they say the dress is the same. No phone number to call and speak to someone.

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5:20 am EDT
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Promever Dress

Do not ever purchase anything from here. It is a scam! I looked for a prom dress online and I found a gorgeous one and bought it. Once I got it, it looked nothing like the picture and didn't fit well. Tried to refund it and they told me to send in pictures of problems with sizing so I did. Then they said for me to keep it and that if I really wanted a refund they would give me 5% refund. So on an almost $200 dress I would be getting less than $10 back as refund.

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Postman1
, US
Apr 11, 2017 9:38 pm EDT

Do not ever ever purchase anything from Promever! I purchased 3 pair of shoes, based on their chart I should be a size 9. I received the shoes,
2 sizes to big. They are willing to give me 5% credit - what the hell am I suppose to do with shoes that are to big for me! I can't wear them!
Please stay away from Promever - they are the worse!

ComplaintsBoard
A
8:22 am EST
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Promever Dress

I ordered a dress from this website. When it came it looked nothing like a picture on their page. I was disappointed to find a very bad craftsmanship and old yellow for breaks. The dress was a horrible quality beads were falling off. I I try to contact them but they said was -keep the dress. I am very disappointed I wasted a lot of money for this dress. And I don't want anybody else to go through the same thing.

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disappointed104
, US
Mar 19, 2017 11:37 pm EDT

I ordered this dress from them for my sister's sweet 16. My sister wanted to add sleeves with sequins on it and also to make it a A-line instead of V and keep the top see through. Before ordering this dress I spoke to someone named Maggi and she assured me multiple times that it will be possible. So I ordered the dress and left the comments under the notes section. After ordering, I e-mailed them again multiple times to remind them about the sleeves and the A-line. And multiple times they assured me that it will be just the way I asked. But of course when I received the dress, it was nothing like I asked. They added sleeves without the sequins and covered the entire neck. When I asked them to fix it for me, they said they can't take it back and will give me a 6% discount. This 6% discount is no where near the amount it will cost me to have this dress fixed locally. These people are just trying to rip you off. Definitely would never recommend this site to anyone. Worst service ever.

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Maika Alexandre
, US
Mar 10, 2017 11:27 pm EST

I just recently bought a dress from there and it is under retailing. Now that i'm reading this, I regret it so much! Is there anything I can do to get a full refund before they ship it? This is so devastating.

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1234maa4321
, US
Mar 09, 2017 1:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had a somewhat similar interaction with promever's customer service. I ordered a dress with specific measurements and they sent me my dress with different measurements. When I contacted them about this they told me they made it correctly even after I showed them a picture of the wrong measurements. Not only that but the dress didn't look like what was expected as well. After emailing back and forth for a while they were willing to refund me 8% of the dress price. Now I managed to get it up to 12% but that isn't enough. That's only $17.80 for a dress I paid close to $160 for. They refuse to admit they made the mistake and also refuse to let me contact their manager whom they've spoken of claiming they "don't know his info". Also they told me I could return the dress but have to pay for it to be returned and risk it being lost. When I said to them I didn't trust that they'd tell the truth and said to them, "how do I know you won't just lie to me and say you haven't recived it", they said back "you'd better just keep it", and higher the refund percentage.

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Rdjones
, US
Mar 09, 2017 5:04 am EST

Same experience! Wish I had rad complaints before purchasing but we were in a hurry and it was the dress my daughter wanted. When received it was nothing like what we ordered. Erin's color, wrong size, etc. Poorly made. This is response to my refund request; Thanks for your pictures but no problems can be told out in fact
sandra
What does that even mean?! I guess poor Chinese to English translation. We can't afford to buy another. Never should've bought outside USA. As an angry mom I hope they choke on the money stolen from us. As a Christian I'll be praying for their souls. I guess I don't really want them to choke on it. Just upset.

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Maria2000
, CA
Mar 08, 2017 12:42 pm EST

The dress you got looks NOTHING like the picture!
I am so sorry for you.
This is the reason I would never buy a dress for such an important occasion online. Most of these websites are from companies in China. Their craftsmanship is horrible.

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Lúcia
, US
Mar 05, 2017 7:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had the same bad experience buying from Promever.com. I picked a nice dress from the website and when I received the package I was in shock.The dress was poorly made, cheap fabric and the beads were a disaster.
I contacted Promever costumer service and they wrote me back ' Your dress is hand sewn by professional taylors'. No return, no refund. See the pictures and please, don't buy from promever.com

Norma

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