ProjectorExpo / Fraud and cheating
During a search for TVs I came across the projectorexpo on a price search web site with a very aggressive price on the TV I was looking at. Their reviews on the site seemed to be pretty good. I now know that their review rating has been manipulated by a high volume of fictitious postings. I have filed a complaint with the BBB and with my CC company as well. The following is the statement explaining the events which occurred.
I called Projectorexpo.com to place an order. Salesman claimed that the product I wanted was not in stock, but there was a different model that was $1000 better and only selling for $300 more. Better yet it was in stock and could ship same day. I did the upgrade. I requested a receipt. The salesman said that I would get a receipt via email in 3 to 5 days. I said that I needed one sooner than that and asked him to fax me one which he said he would. Two days later, no receipt. I tried calling. I would sit on hold for no less than 15 minutes at a time. Once someone finally picked up I would tell them that I needed to speak to someone about my order. Before I could even finish my sentence they would say "Let me transfer you to someone who can help you with that" and bam I was put on hold again for another 15 minutes. This went on for almost two hours. I gave up. The next day I tried calling again. This time when I got someone on the phone I asked to speak to someone about canceling my order. The first person replied that I couldn't because it had already shipped. When I asked for a tracking number he replied "Let me transfer you to someone who can help you with that". The next person I spoke to (15 minutes later) I asked about getting a tracking number for my order. He asked for my order number and when I gave it to him he replied that there was a problem with the shipment of that model from the manufacture and that it would be shipping to me for another 6 to 8 weeks, but they had an upgraded model I could purchase for just $400 more and it was in stock. When I replied that I would rather just cancel the order he replied "Let me transfer you to someone who can help you with that". After almost an hour of waiting and numerous more transfers I gave up. I'm positive I will not be getting a TV and I'm positive they will never let me cancel the order. I have contacted my credit card company and they are investigating the complaint.