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Projector Export / Rip off

1 United States
Contact information:

I ordered a Panasonic plasma TV on 7-25-08 that was said to be in stock. I received an email that stated that I needed to contact the verification department to confirm my order. I contacted a representative from Projector Export and they stated that the TV that I ordered was not in stock but would offer me a Samsung PN50A550SPK Pro Kit for an additional $200.00 or I could wait for 4-6 weeks for the original TV that I wanted to come in. I agreed and awaited the delivery of the TV. The TV arrived on approx 8-5-08. I had a TV installation company in my area install the TV while I was at work. Once the TV was installed and I was able to review the box and manual I noticed that it was a Samsung PN50A450SPK. I contacted Jen Smith from Projector Export on 8-6-08. She stated that it was impossible for me to have received this model as they do not have this model in their warehouse. I was told to take pictures showing the model of the TV on the box and on the back of the TV. I obliged and sent the pictures to Jen to next morning. Once they reviewed the pictures they offered to credit my bank account $200.00. I declined the offer as this was not the TV that I originally ordered nor was it the TV that I was paying the upgrade for.

After several phone calls and speaking to numerous representatives regarding the return of the TV, on 8-25-08, Bax Global finally was sent to pick up the TV. Projector Export has been in possession of this TV since 9-3-08. I have called numerous times and spoke to many different representatives to get my money back for the TV in which I do not have ($2088.00). I have only gotten the run around. I have sent emails to the company as well. They continue to pass the buck and give excuses such as you need to talk to the credit department (however no one is ever in that department), maybe our bank has a hold on the money, see if your bank has not released it to your account. I have asked to speak to a supervisor however there is never a supervisor to talk to. I also get told to watch my bank and it will be there in 3-5 business days. Those days come and go. I still do not have my money and they have had their TV since 9-3-08. I filed a complaint with the Consumer Affairs Department in New York and I am still waiting to see what happens with this avenue.


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