Progressive Casualty Insurance
reviews and complaints

I have had Progressive for 2 and a half years now. I have my home, autos & bike on with them. I haven't had not one claim till last week. I slid on black ice and hit a tree in my 2001 Dodge Ram 1500 on the night of Jan 28 2013. This truck was emaculate before that. I called the next morning to make a claim. It took a week for a rep to get to me. They want to know these things before they can help me. Accident scene, Where I was coming from?, Where I was going?, Who I was going to see?, For what reason?, Their name number and address. My phone carrier & last months phone record, My girl freinds name, number & address (doesn't live with me). My place of work, What I do for a living, How many hours I work a week. The person I bought the truck from, his name number and address? I can't produce all this information, I also feel they are invading my rights and my privacy. I spent hours on the phone talking to their agents only after getting calls returned and all their reps are ignorant and arrogant. They all work in the same building in Lancaster. When I called to talk to Corperate other than Lancaster I get directed right back to Lancaster. And they do not take complaints. Today, I just switched my home, autos and motorcycle elsewhere. Looks like I will be driving around with a busted up truck for a long time, till I sell it. I will never go back to Progressive and will advise others to stay away from them. They are not there to help you.

My car was totaled by a shipping company who was shipping my vehicle about 400 miles. The driver hit my car on something and totaled it. The driver and company had Progressive Insurance.At first Progressive was very understanding, polite, and made me feel that they were going to promptly take care of this situation. I was promised a rental car for at least a week. 1 day later Progressive notified me that the rental car would not be covered because since my vehicle was being shipped, it was considered cargo and that meant no rental car for me. They compared my car to cabbage, melons, and some other cargo item that had no comparison to a vehicle that I get around with. Am I going to drive a cabbage? My car was labeled as "cargo" and if I had my "cargo" it would be a 'car' go, but it was no car-go.

I was taken back that Progressive did not honor their word. On top of that, my claim got switched to a cargo department on the East Coast. It was such a challenge to get a hold of them. When I would call the regular customer service line they kept transferring me to the original guy who happened to be on vacation for a week. The notes in the system were not updated and no one seemed to know what was going on.

I received a great deal of attitude from Progressive and I had to do a lot of work in order for this claim to be taken care of. They tried shorting me the "sales tax" money because they were trying to tell me that they weren't actually buying the car from me. I told them they needed to start honoring their word and because of that they kept the sales figure in and acted as if they were doing me a favor. Also, they gave me an option on how to receive my settlement check, they said I could either drive to an office (which was 30 min. away..hard to get to without my "cargo") or they would send a rep to my house and I could obtain it that way. Of course I opted for the home delivery, but after two days of trying to get a hold of them, they couldn't provide me with a time the person would get here. Not even an estimated time. Of course it was on a Friday, so I knew it had to get done by then or it would continue on to the next week. The woman that I was "working" with came at with an attitude about the home delivery and said that is was an act of "courtesy" by them delivering it and she couldn't give me a time. So what was I suppose to do wait around and hope that they stick by their word? Sorry their word didn't mean much to me anymore. Also, I didn't see it as a courtesy, but rather one of the options she originally gave me.

Finally I told her to forget the home delivery since they couldn't give me a time and I wanted to make sure that it was done before the weekend. I got the address of the office and my fiance took a long lunch to drive me to the office location. While there I signed a "bill of sale.." Why would I sign a bill of sale if I wasn't selling my car. That sales tax was always rightfully mine and they acted as if they were doing me a favor. Also included in the settlement was DMV fees. So in actuality they cut me short on the actual value of my car,

Bottom line is the claims department did not handle my claim well and I felt they took advantage of me. They made it seem like it was my fault I was in this situation. My car was totaled by their client! They tried to withhold money that was rightfully mine and made it seem like they were doing me favors, when they were actually just doing things that are part of their normal job description. I should have received a salary for doing their work for them!

I took my boat in to have repairs after hitting something under water my prop was broke and the crank shaft snapped due to the impact. I had 3 boat machanics backing me on the claim. After several weeks of progressive doing a long investigation they turned the claim down. After requesting a written report they told me they didn't have one just field note and it would take a supena to receive that. i am still dealing with them trying to get something in writting on how the got that conclusion. NEVER USE PROGRESSIVE INSURANCE THEY ARE A RIPPOFF

Been with Progressive for 15 years (autos, boat and umbrella policy). Submitted a claim in June 2012 for $2900 because one of my boat motors had been vandalized and I needed two heads replaced. They declined the claim even though the marina mechanics attributed the motor failure to the foreign particles in the engine. My crusader 350 engine only had 1080 hours on it and I was told it was normal "wear and tear" by the Progressive investigators who are obviously struggling to justify their existence within the company.

My port engine has the same hours and is fine (it did not have the same foreign object diet as the starboard).

So, in Progressive's infinite stupidity they denied my $2900 claim.

It gets better...I upped my deductable to $1000 last fall so that means Progressive would have only had a $1900 payout.

In addition, these "idiot" investigators interviewed two marina service managers and their mechanics, sent the bad engine heads for forenic analysis and came to my home on the river to look at the boat. This foolishness most likely evaporated the $1900 right there!

I was paying Progressive approximately $1800/year for auto, boat and umbrella and now I am paying them zero because I moved everything into another company called Encompass. Encompass is charging me $300/year less than progressive with all coverages being equal.

I also sent two emails (with my claim number) to progressive thinking that the people running the show might want to take a look at what was causing a 15 year customer to go elsewhere.

One was to the CEO ([protected]@progressive.com) and the other was to the head of claims, [protected]@progressive.com. I received absolutely no response from either person.

Kind of says it all don't ya think?

In retrospect, I can't fault either one. I have been surrounded by both smart people and stupid people as a computer systems engineer and fully understand how corporate management can suffer from a similar blight.

Purchased an auto insurance through an agency called ALL COUNTY INS, west palm bch, Fl with Progressive ins.Initial down payment was $250.00, with remaining balance of $605.70 in 4 payments of $123.55.Policy period is May 1 2012 -Nov 1, 2012. Progressive sent me the document verifying the transaction and thanks for payment of $123.58 received for the month of may.Minimum payment due date june 1 for $123.55.I sent payment end of may for the amount on my bill $123.55. They acknowledged receipt of payment.

Then it got rather bizarre, i received some documents from Progressive with the headline PLEASE SIGN AND RETURN THE ENCLOSED FORMS to make the policy changes you requested.Showing total premium policy of $984.64 with monthly payments now of $206.37 due date july 1. I called progressive immediately to complain that i never requested ant policy change, why would i ? with my disability, its already a struggle paying the $123.55. I dont need any change that will increase that.The representative on the phone was polite and said no problem, he was going to send a form for me to sign the decline.With that understanding i mailed my regular payment while awaiting the form.When i got the form i took it to the agent’s office to make sure it was properly done and faxed, which the agent did.

After all these, i got a bill from progressive asking again for payment of $206.37 for july 1 payment.I called to discuss this and the fact that there was no acknowledgement of the payment i sent.She (the rep) said the post office already notify them of the payment i sent.That was a blatant lie, because it was regular mail, the post office could not have known who sent what.Then she went on trying to justify the new payment by saying they already went along with the policy change because they received the decline document that i signed and the agent faxed late.I told her they needed to correct their paperwork because i told them verbally and in signed document that i do no need change or ever requested change to my police.Next day after this phone conversation, they cashed my check.

Now i got a letter from progressive headline Cancellation Notice “We’re sorry to say that your policy is cancelled as of 12:01 on july 28, 2012 because we have no received your payment.Please know however, that payment of the minimum amount ($82.82) due below will void this cancellation and allow you to maintain uninterrupted coverage with us.Your payment must be received or postmarked by 12:01 on july 28, 2012 to void this cancellation. This is extortion and is criminal, because they can inform DMV and get your DL suspended, for lack of insurance unless you bow to their demand.

Man by the name of Bill Brooks called my mom's home number. Left a message on her voicemail saying that he would be sending someone out tfor me to be served and picked up for check fraud. Said that I needed to call his number by a certain time if I did not want to be picked up. I have no idea what this man is talking about. I did try to call number back, however, got an anwering machine message for Progressive and the extension he gave me was for a man named Justin. (ext. 5038) My mom is ill. This call really upset her.

My son had an accident with my car on May 13, 2011. Although I had full coverage, progressive would not pay because my son was using the car to deliver a pizza and according to my policy, underknown to me, I am not covered if the car is being used to deliver goods or services.

Although I was quite unhappy, I had to accept this decision. My car was a total loss so now I am stuck with a $6600.00 balance on my loan and no car.

I turned in the plates for the car on May 26, 2011 and called Progressive to remove the car from the policy on May 27, 2011. I was instructed to fax the paper that I received from motor vehicle to them and they would remove the car from the policy as of May 26, 2011.Today I look at my checking account and progressive insurance company has deducted $395.00 from my checking account - the preium amount for 2 cars. My car that I surrendered the plates on they are still charging me insurance for. I immediately called and was told it was an error and the car would be removed immediately.

Now I want my money back. It is a total of $160.91 that I was overcharged. I was told it would take 10 days for the money to be refunded to me. I said that was unacceptable and was told I needed to speak to a supervisor. This is when I spoke to Linda. She told me that it was not an error on their part. That my son had the accident at a bad time (didn't know there was a good time to have a car accident), I surrendered the plates too close to the Memorial Day Holiday (my premium was due right after the holiday). Now my premium is due on the first of the month. June 1st was a wednesday. Tuesday May 31, 2011 my car should have been removed. After all the money and aggravation that progressive has caused me, the least they can do is reimburse me the $160.91 immediately. They will not do it. I have to wait until June 13, 2011 for my money. UNACCEPTABLE.

Beware of Progressive Insurance Company and read EVERY LINE of your policy.

My friend (who is half Asian with an American name) applied for a position in Claims. He passed all their tests and phone interviews. He was then scheduled for the final in person interview. While he was in the waiting room, the two hiring managers came out of the back office and their jaws dropped to the floor. They interviewed him but he did not get the job. You see, there are no minorities working at that office location. NONE. They said they will get back to him in a week but when my friend left countless messages and emails, they were all ignored. DO NOT waste your time applying for a position with Progressive if you are a minority-you won't get hired.!

i received a bill from progressive after they cancelled my policy for nonpayment? how is this legal . I am requesting a full itemized statement of the charges they are trying to charge me. terrible company a total rip offff

Progressive is also the only automobile insurance company I've encountered that promotes a policy of assessing an early cancellation fee if you cancel their policy before it endsand wantto take your business elsewhere, you will still end up paying Progressive more than they deserve!

get rid of this cancellation fee

Progressive has offered me a check twice and both times they have recinded the offer to pay for my property damage after their insured was cited with 5 tickets including a dui.

Proggressive is charging me a $30 cancellation fee since I AM cancelling my policy approx 1 week early since I started a new policy w a new company in order to avoid any lapse in coverage, I thought this is the responsible thing to do and I shouldn, t be penalized for it.Progressive, as is the new company, is and are paid 1 year in advance.

A little over 2 weeks ago I was “rear-ended” by a Progressive- insured driver. When they determined that my car was totaled, they offered me a settlement amount that was $1500 below NADA (National Automobile Dealers Association…the accepted guideline used for determining used car value among most auto dealers and insurance companies) and $1200 below Kelly Blue Book price (a more commonly known pricing guide used by consumers). When I questioned the amount…they told me that was their offer and they would not budge on the price. “Take it or leave it.”
They furnished me 5 “comparable” cars and their prices they used to determine the value of my vehicle. FIRST: ALL 5 vehicles were selected from either a “buy here, pay here” corner lot dealers…or from individuals in the “Tradin’ Times” magazine. Not “genuine” permanent dealers associated with auto brands such as Ford, Lincoln, Buick, Chevrolet, etc.
When I contacted these sellers of these vehicles I discovered the following…
One car need (in the words of the dealer) a complete paint job…it was totally weathered from the Florida sun. When I asked if it could be buffed out…he commented…absolutely not, it needs a paint job.
Another had substantial rocker panel damage on the passenger’s side that amounted to a minimum of $1000 to repair.
A third had a rather “worn” cloth interior…with “minor” stains. Mine had MINT leather interior.
The other two…were from advertisements from 2 months ago, and had been sold.
NOW FOR THE REAL “KICKER” When they “priced” these cars…they DID NOT use the price listed in the ad as their value. They ASSUMED the dealer would take 15% less than listed and only offered me that mount for my vehicle. What a “RIPOFF”.
This company is beyond conniving…they are absolutely DISHONEST. They offer unsubstantiated values (with no documentation to back them up) and REFUSE to negotiate or even listen to your arguments to the contrary.
My only alternative was to turn to my own insurance company to file the claim. They are currently processing it, and will issue me a check for my car shortly. They will then subjugate the payment back to Progressive for their reimbursement. Even though the accident was not my fault…I don’t know what this “claim” will do to affect future rates with my insurance company. Time will tell.
If you currently HAVE Progressive insurance...my suggestion is to change to another company. If you’re THINKING of getting Progressive insurance…THINK AGAIN.
Do you really want to deal with “thieves”?

My car was hit while parked in front of my residence in June of 2010.. I called the police and filed a report and the officer even spoke to a witness.. I called and placed a claim through progressive, and a month later was contacted by them for a second time telling me the evidence shows she did in fact hit my car.. and they were going to cover the repairs (my airbag light was coming on and off.. and wasn't before she backed into my car so hard, it was still rocking back and forth when the girl got to the end of my street according to the witness..) so they had me find the nearest chevy dealership, made the appointment for me to drop it off, and even reserved a rental car. i brought the car in, picked up the rental.. and 10 days later was called at work and told they chose they couldn't link the airbag light being on to the accident and weren't going to cover the repairs.. at this point i went to the dealership to pick up my car already upset, and was informed i would have to pay 108.12$ to take my car back for diagnostic. How is it right to be capable to have someone take their vehicle in for repairs, keep the vehicle for 10 days, then choose to deny the claim? is that backwards or is there something incorrect with ME? i find this ridiculous as hell and am NOT AT ALL satisfied with the service i received through progressive. they were very rude, and the report i was given after picking up my car from the dealership stated ''VERIFIED SHOWING INVALID SERIAL DATA WHICH COULD HAVE BEEN CAUSED FROM IMPACT TO VEHICLE EVEN IF VEHICLE WAS NOT RUNNING" ..my response to this is, are you kidding me? i plot on filing a complaint and/or lawsuit because i do not see any justification for their thoughtless actions.

I've been a customer with progressive insurance for years, spending enough in premiums that I could afford to buy two cars. When they raised their prices, I stayed with them even though they weren't the cheapest. I thought that over time, a customer builds loyalty points with a service. The more patronage you give, the more service you receive.

Recently, one of my five vehicles I insurance with progressive insurance caught fire. While driving the van, fire came from under the hood. Pulling over, the fire was put out with a fire extinquisher. This saved the majority of the van, but of course several items under the hood were lost to the fire. The van was towed to a trusted and highly rated mechanic, and a claim was filed for fire damage.

Now, despite the fact that there is no evidence or proof that the fire was caused by electrical components, because the fire was "close" to where the electrical box was, Progressive insurance DENIED the claim. You see, even though I have coverage for fire, they have a loophole in case of electrical problems. At the end of the day, they can choose which they wish to follow. Now, though I spend over $13, 000 a year with them for insurance, and the bill for the repairs is $3, 500, they decided the most prudent business decision was to deny my claim and leave me holding the bill.

The sad thing is that if we hadn't put the fire out, Progressive Insurance would be buy us a brand new $25, 000 van plus everything else lost in the fire. Since we put the fire out, saving them money, they stiffed us and left us out in the cold.

I have been a client of Progressive since 2008. On May 12, 2011 I was driving to work when another driver made a left turn across 3 lanes of oncoming traffic smashing into my car. My car caught on fire and, both, myself and the other driver were taken to the hospital in ambulances. The accident was rather serious and it is amazing neither one of us were seriously injured or killed. The other driver was issued a ticket and admitted to police that she was at fault. Later that day an adjustor called me to gather the preliminary facts surrounding the accident. Immediately he was convincing me to drive over an hour away to have Power of Attorney forms signed. When I asked him why he stated that it was because from the information I gave him it sounded as though my car was a total loss. I was rather confused at his rush to judgement. He had obviously not yet seen my car or an accident report and was simply going by the words of an exhausted and hurt person. I left the conversation with a very bad feeling because he only seemed interested in taking my car. Obviously, I did not have a car at that time so expecting me to drive over an hour away while injured just to sign papers seemed quite absurd. I explained to him that I wanted a detailed report of their findings before I agreed to anything to which he said was fine. My car had been towed by police to a local yard and he was eager to get my car out of there. I then explained that I had several belongings in my car that were extremely important and valuable and I needed time to get to the car to remove them. He gave me his word that the car would not be moved until I was well enough to drive and get into a rental and get over to the car to remove my personal items. The next few days I was in extreme pain and could not even turn my neck so there was no way I was able to drive. The first day I could I went for the rental car and drove to the yard to remove my stuff from my car. However, when I got there, my car had already been moved the day before over an hour away to an auction yard. I was so angry that this had transpired. My car was gone without my permission, along with everything in it. Upon calling Progressive, they explained that it was some kind of mistake with the towing company and that they were sorry. I now had to drive over an hour away to recover my items. When I got to their auction yard, I was met with a car that had been rummaged through. There were things missing from my car and what was left was completely destroyed, as the interior was soaking wet for some unknown reason. The auction yard said that the only reason they moved my car was because Progressive told them to, a claim that Progressive denies. I immediately requested to speak with a supervisor due to the negligence exhibited by my adjustor. He kept saying that there was not a supervisor to speak with and kept talking in circles. I finally got him to give me the name and phone number of his supervisor, hoping that she would be more helpful. I was dead wrong. She only backed the adjustor and defended his decisions, stating that he had done everything properly. That was when I was informed that they were no longer paying for the rental car. Basically, the very day I picked up the car was the day that they decided to no longer cover the car. It was explained to me that once they declare the car a total loss they only cover a rental for 3 days. I was surprised to hear that they declared the car a total loss because this was not discussed with me at any point despite the fact that I explicitly told them I wanted a report. Whenever I would ask them for help they would essentially lie to me and, again, try to persuade me to drive to get the Power of Attorney forms signed. They also informed me that there was nothing they could do about the stolen and damaged items, despite the fact that they were lost because Progressive went back on their word and moved my car. Never in all my life did I ever think I would be treated by my own insurance company this way. This entire thing has been nothing but a nightmare. Progressive tried to persuade me not to contact the other driver's insurance and not to waste my time contacting a lawyer. They completely stripped me of all my rights, making all the decisions based on what suited them best. They were not willing to speak to the other insurance for me or fight for me whatsoever. I was forced to take matters into my own hands and contact the other driver's insurance. I have been fighting for myself, which leads me to question why I am paying Progressive at all. I have been doing all the work, going back and forth between them and the other insurance. It is now almost 2 months later and still nothing has been resolved. I still have not received a settlement check and have been paying for the rental car out of pocket. None of this seems fair or legal for that matter. I was the victim in this accident. I am the injured party under doctor care. I have lost my car and the items within my car. I have lost countless hours at work and several hundreds of dollars. This entire situation has been extremely stressful and has consumed my life all day every single day. I spend all of my time making phone calls in an attempt to get this matter resolved. I am in utter shock with the way Progressive has handled my accident. Never have I been so disrespected and mistreated by people I pay to take care of me. Progressive has even lied about me and the claim numerous times, making this situation even worse. When they learned that I was speaking to the other driver's insurance, Progressive called them alleging that they were handling the claim and that it had been settled. Progressive told the other insurance that I had been paid on this claim which is an absolute lie. The other insurance then accused me of attempting to commit insurance fraud. Thankfully I was able to convince them that Progressive had lied to them. When I confronted Progressive they, of course, denied this as well, despite the fact that I had the name of the agent who called. Oddly, the man who called on behalf of Progressive was not my adjustor and a man I have never talked to. They have competely altered their records to reflect that they have done everything correctly and that I am the problem. They treat me as though I am the "bad guy" in all of this, not as the victim. They have been extremely rude and even nasty. I have caught them in far too many lies to count. They say one thing and then do another. They make promises they do not keep. Anyone thinking of switching to Progressive needs to be very careful because they do not know how to treat their clients. Meanwhile, I am in significant pain and no closer to a resolution. I will be glad to see this come to a close, eventhough I will be taking a huge loss.

Reenctly I had boat engine damage . The bottom of the engine hit a submerged item and damaged the bottom and the engine power head. The mechanic at the Marina stated that the power head damage was due to the bottom of the engine being hit. Progressive refused to pay for the power head repair of $3, 000. Progressive has great premimum prices but horrible coverage.
I have since cancelled the policy and reported them to BBB.

My wife & I have been with Progressive car insurance for over 16 years. This last month 4/11 they raised our premiums by 24%. I called and asked why. We have a perfect records meet all the requirements as customers...no accidents, pay on time, etc. We cut costs a year ago due to the economy.

We called another insurance company (All State) & sure enough we were able to get the same rate we have been pay with Progressive and we did not even have the customer loyalty program yet!

Remember Progressive will not work with you PERIOD! I've tried. They seem very indiferent, to the point of being flip.

Hello, I received a quote for Car Insurance from Progressive for 6 months as $289.00 and I paid the same amount without making any changes and bought the insurance. But my credit card was charged for $327.00 and received a mail from Progressive. Then I called progressive and explained that I paid $289.00 but my card was charged more and asked them to refund the balance immediately. Progressive claims that there was a not at fault accident added to the price later. It was a small scratch on the back of my car hit by another car earlier and the other person paid from his insurance. It has nothing to do with my Insurance Policy. The agent Cindy asked me if i was with Progressive that time and said that If was with Progressive, they will remove the additional charge.. 1. Progressive cannot charge something otherthan mentioned in the quote. 2. My credit card was charged extra after making the payment. web site was showing a diff amount but charged diff 3. Progressive cannot increase my premium when I have nothing to do with it.

Do not trust your security to this company. We purchased "renter's insurance" after moving and awaiting our home construction to be completed. The tornado of april 27 tore the roof off the home where we are staying, our possessions to be covered by progressive home advantage. Fortunately we were able to preserve most of our belongings and we had help trying to put on a tarp over the home. I called progressive to simply find whether we were covered for any hotel room costs since the home became unlivable with no electricity, water and only a tarp roof. They said we weren't in their system - no record of us. Since I had paid premiums I knew we should be on record. My son sorted through our stuff and found, amazingly, the file on our insurance and the policy number. After being redirected to four different numbers and 90 minutes of waiting and a maze of "please press #", I finally talked to an agent and gave her the policy number. Wah-lah! Sure enough they did have us in their system. I investigated the addresses, contact info, name they had on record to see why they couldn't find this info before. Nothing was different that what I had provided during the first phone saga with them. I asked the question, again, that I needed answered: are we covered for motel stay. She informed me that (Even though she is looking at my policy) she couldn't tell me that - i'd now have to talk to a claims agent. Another journey through numbers to talk to a claims agent who ultimately informed me that I probably wouldn't have any coverage for motel because they had a tarp on the roof, so the home would be considered by progressive "live-able." I expected the $500 deductible (Though I wasn't sure it would apply to the emergency need for alternative housing). But the notion that a home with a roof destroyed by a tornado, no water or electricity should be "live-able" while more storms and tornados are coming is the most heartless, greedy, "bait-n-switch" "gotcha" i've ever heard of. We suffered so little compared to those who have lost lives or suffered total losses. I can't imagine the shock and disappointment they will endure by this company. This is truly a scam to be aware of. Do not get sucked into slick advertisement. This company is not as advertised and certainly not "progressive."