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Progress Energy Carolinas / poor customer service

Hope Mills North Carolina, NC, United States Review updated:

Had trouble paying bill online..via electronic bank transfer..Bank says no request for payment was made by Progress Energy.. was charged a fee, and told that they would no longer accept any payments from me, except by cash, certified check or money order..I've been with this company for over 20 years..this is the first time this has occured..Customer Service reps have been extremely rude and unhelpful..I guess sinc this is a necessary service, and only they can supply it to me..that they can treat me with any disrespect that they want to..they must feel good having this much power over someone's life..Shame on them...

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  • Hu
      11th of Feb, 2019
    Duke Energy - Power Rate Increse
    1241 Estes Rd.
    Ruffin
    North Carolina
    United States

    NO.NO.NO. You have a Managing probing, if you had used the 750 million on under ground you would not have spend as much. In areas where are no trees you would have only rutine protection.

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