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ProFlowers
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4.3 700 Reviews

ProFlowers Complaints Summary

88 Resolved
126 Unresolved
Our verdict: Dealing with ProFlowers, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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ProFlowers reviews & complaints 220

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L
5:40 pm EST

ProFlowers 12 months of roses

My husband ordered 12 months of roses for Christmas for me. The whole process has been a nightmare. The first order came with no problem on Christmas Eve...that was the only thing that went right. The second order came with the same Christmas card wish and when we tried to get that updated we spend two hours talking to the (anti) overseas customer service and online chat. Finally, we were able to get a "generic" message on the cards. The next order delivered on Valentine's Day eve came with roses that were flattened and already brown. By the next morning several heads were already drooped over. Again spending hours calling 800 number overseas and online chat, we were promised someone would reach back to us within 48 hours. The time has come and gone and after FOUR more 800 number calls, we are still where we started. We just want to cancel the order and get a refund. I used to be a big user of Proflowers but something has happened and they are horrible in every way.

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E
2:59 pm EST

ProFlowers cancelled order/half wilted arrangement

i have a customer with Proflowers for many, many years and never had an issue. I ordered and Autumn arrangement for my mother-in-law for Thanksgiving about 2 weeks PRIOR to Thanksgiving. The day before Thanksgiving I get an email and mind you it was after 4pm when it was sent that my order was cancelled as these flowers were no longer available?! Are you kidding me? Then I am told there are NO flowers available as a replacement until AFTER Thanksgiving - so no gift, no resolution. A refund did not help my situation. Then they send a replacement of some sort that arrives half dead and I had an order coming to myself of roses that were also half dead. This is unbelieveable. They resend to both my in-laws and me and AGAIN the condition of BOTH arrangements is extremely POOR. I am done - I will NEVER order from Pro-Flowers again!

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S
1:14 pm EDT

ProFlowers rush shipping charge scam

9/22/18 - FAQ clearly states RUSH is for Saturday, Sunday, Monday. It is Saturday and I am ordering for Tuesday and got hit with RUSH charges. When i questioned this on Chat, was told that Tuesday is considered a rush day since they dont usually deliver on Monday. This means your FAQ is incorrect and deceiving consumers. Without a refund of the rush shipping, I will stop using your services.

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K
1:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ProFlowers flowers not delivered on time, multiple times with no notification

I ordered flowers and chocolate covered strawberries for my mother-in-law's 60th birthday and scheduled the delivery for the day of her birthday on June 30th which was 3 days away. On the day of the 1st scheduled delivery, I checked my email to make sure package was delivered. When I opened the order confirmation email and tracked the package it stated that the flowers were delayed and going to be delivered July 3rd (2 days later) than I scheduled them. I called customer service and they apologized, said they would reschedule another order since they couldn't guarantee the product would be fresh and said they would refund the shipping to me since they didn't deliver it on time and I was charged for a weekend delivery. I said I wanted a full refund since they didn't even notify me that it was going to be late and it was a guaranteed delivery on their website, which was why I picked that specific bouquet. They refunded me and said the new order will be delivered on July 3rd (which was 2 days away). On July 3rd I tracked the rescheduled flowers and they were delayed again! Delivery was now scheduled for July 5th! I called back very upset and they said all they could do was schedule another package to be sent to assure freshness. I asked to speak with a manager since I wanted flowers to be delivered that day, a service which they provide just not for "rescheduled orders". I got no where with the lady on the phone. She said there was no higher manager on the floor that could help me, she would pass my information along and someone would get back to me in the next day or two. She said she would schedule another set of flowers that would be delivered on JULY 10th! I asked about the previous packages if they were stopped and she said no. The deliveries cannot be stopped so there was a risk of rotten strawberries and flowers showing up on my mother-in-law's doorstep.

No one called me back to attempt to right the wrong. I got a $15 coupon via email as an apology, as if I would ever order from them again.

This place should be out of business both for not providing the services they claim to be able to provide and also for very poor customer service.

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C
10:47 pm EDT

ProFlowers proflowers.com

Just like I now see everyone else has described, this is a HORRIBLE company to deal with. I saw a Groupon coupon for $30 worth of flowers for just $14 and I needed to order some flowers for a sick friend. Before I bought the coupon I went onto the ProFlowers.com website and found exactly what I wanted and put it into my cart. I went through ALL of the steps and even checked out, to the point where all I had left to do was enter any discount codes and my credit card info to pay. My order came to $44.98 and they showed that total in the invoice that the site presented, asking me to enter my payment details as the final step. I was ok buying the $14 Groupon deal that got me $30 towards the flowers and then paying the $14.98 left over amount, so I went ahead and bought the Groupon coupon. I went back into my flower order and applied the coupon code and then submitted all of my payment details to pay for the order. It was only AFTER I submitted my payment info that I suddenly saw that the final price shot up to over $66.00. WHAT? How can that be? How can they show one price, have you fill out ALL the details of the order, including payment info, and only then add in over $22 of undisclosed fees (taxes, handling, delivery, etc)? SOOOO dishonest and shady. Really unethical business practices for sure. And now I read that everyone is also complaining that the flowers usually arrive late, if at all, and that they usually look beaten up and not like what they show online. So basically they rip you off and then send a bunch of crap. WHY does the Better Business Bureau and Consumer Affairs allow this to continue with SO many complaints against them? And I love how the banner at the top of the Pro Flowers website boasts that they have "the highest customer satisfaction with online flower retailers for 4 years in a row, according to J.D. Power". I'm guessing that the J.D. Power they must be referring to is the owner's neighbor, or someone he knows with the same name as the reputable retail business ranking service (LOL), or HOW could JD Powers ignore the hundreds & hundreds of complaints and that Pro Flowers has only a 1.5 star rating on almost every consumer feedback site I have seen? Everyone seems to pretty much agree that ProFlowers.com SUCKS!

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M
2:21 pm EDT

ProFlowers two dozen rainbows mother's day roses

05/11/2018 Mother's day flowers never arrived, called customer service (in India) on the phone for over an hour... Told me they could deliver 5/21 um yeah that isn't going to cut it for mothers day. Cancelled order and took another half hour to be reimbursed the delivery fee. If I didn't bring it up they would have credited. I will never buy from them again.

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L
8:18 pm EDT

ProFlowers all the frills for mom with pink geo vase

My daughter ordered this arrangement for me for Mother's Day. It was a lovely selection and arrived in a timely manner. The flowers were fine except for the three pink roses. They were old and beyond being used. I recognize how an old rose feels and acts. I cannot see where a reputable florist would have used them. Also, I received no flower food for this arrangement. The pink roses were beyond being helped by food or anything else. I realize it was Mother's Day and a very busy time, but that is when you really need for things to be as good as possible. I would be happy to have just these three roses replaced, even though this arrangement will be gone by that time. Thanks in advance.

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K
2:51 pm EDT
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ProFlowers floral arrangement delivered in unacceptable condition

My brother sent me a floral arrangement (order # [protected]-1) for Mother's Day. The flowers were old and the bouquet smelled of rotten flowers. The small purple flowers had stems with black, slimy rot and those had to be thrown away on the 2nd day due to the flowers dying. The pink roses had outer petals that were rotten. Other flowers were dying as well. The arrangement is not pleasant to look at and I doubt the roses will ever open. Extremely disappointing! My brother uses this company a lot and I now have to tell him how his kind thoughts were NOT translated through this gift. He was attempting to honor me as I have been a single mother for the past 24 years, raising two children, one of whom has multiple disabilities.

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K
3:19 pm EST

ProFlowers proflowers

I ordered 12 Red roses on 2/20/2018, and they arrived drooping and not pleasing to look at in my kitchen.I threw them out after 3 days because they never open or started looking better.2nd time ordering from you and was quite surprised and disappointed in the quality of the roses. The flowers appeared dead and I was not able to use at my dinner party.

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B
4:21 pm EST

ProFlowers flowers were dying after only 3 days. no response from attempted emails to you!

I ordered flowers (ORDER #[protected]) to be delivered on Valentine's Day and after only 3 days, they started dying and looking ugly. My girlfriend clipped the bottoms and even fed them flower food but nothing helped. I responded to my email from ProFlowers (email titled, "Your ProFlowers Order Has Been Delivered") but never heard back. I actually emailed 3 times with pictures but never heard anything. I've attached the picture that I sent. I'm very disappointed and was embarrassed because I'm sure she thinks I just got those cheap flowers at the grocery store or something when actually I spent over $100 for this order.

Very disappointed with ProFlowers!

Bill Beck
317.496.3591
[protected]@gmail.com

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L
1:43 pm EST

ProFlowers customer service

I called on 2/13 to order flowers and decided against them so I cancelled them with 2-3 minutes I used my PayPal acct. I was told i would get a cancellation email which I never got. I yesterday 2/20 I checked my PayPal acct. and the money is still sitting in pending status. I called ProFlowers to find way the young lady told me that everything had been canceled, so I called PayPal and they told that ProFlowers had not completed the transaction completely and that is why it is still sitting a pending status. So I called ProFlowers back and spoke to Axle who was very rude and short with me and when I told him that I would call Pay Pal with him on the phone he got ruder and Hung up on me which I found to be very unprofessional. Customer Service is obviously not a strong suite for your company, so I will not order from you company again. and I will continue to complain until I get my money back I will tell people not to order from you ever again.

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A
10:31 am EST

ProFlowers customer service

Placed the order, paid extra for express shipping guess what my order never made it to destination. I called to find out what went wrong 1st person asked bunch of questions like, order #, recipient name, address, my name, put me on hold several times came back with no info. She said she'll transfer me to a "special department" to handle this issue and yes she hung up on me. Called back, another person answered, asked the same questions, came back with same answer, this time she said someone from a "special department" will call me. Waited 2 hours no one called. I called back and Deja vu nightmare, same questions, this time she said my order was canceled with no reason, I again asked to speak with a supervisor and she said "She can't do that" this time I lost it. I don't remember half of the things I said but I assure you wasn't good at all. And the end, I will never ever ever use this company again. I will let everyone know not to order anything from ProFlowers. Thank you

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G
10:43 pm EST

ProFlowers do not order from proflowers

See attachment, says it all. Service was pathetic as customer service gave me wrong email to wecare. Also said there was no rocks that came wit plant, yet plant instructions says fill with rocks.
One spends their hard earned money ordering online with hopes of putting a smile on the recipients face only to have them call you and say the product was damaged. How sad!

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S
10:16 am EST
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ProFlowers proflowers order: [protected]

Help!

The customer service is horrible!

This order was placed january 26th! My flowers never arrived for my children!

I just spoke with customer service who canceled the order and did not offer any concessions for your mistake!

This is awful! Terrible experience and terrible thing to do to a customer counting on you to be true to your word and deliver flowers when promised.

I spoke with customer service three times prior to the scheduled delivery. Each time they confirmed that flowers would be delivered!

Horrible service. I expect to receive a response from management. I also would like the flowers delivered as promised!

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J
8:51 am EST

ProFlowers roses for vday!

Got a surprise box for VDay! I get all happy open the box only to find my roses dried up gasping for waster, I quickly put them in water to try to save them I followed the directions, so I could enjoy them since you guys advertise you are the freshest. 3 days later the roses are DEAD! If you advertise this on the box and failed to prove it this is false advertising. How dissatisfying n disappointed this was, Thanks Poflowers my VDay was great! You made it special!

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L
12:31 pm EST
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ProFlowers dead roses again!!!

This is the second time my son has sent me roses from proflowers that were dead a drooping when they arrived. They arrived staurday 1/10/18 roses were sent by my son robert markisello to me linda markisello at 6603 ocala ave. Fort pierce fl, 34951 delivered by ups. They arrived with sherries berries. Last time! Now it says my complaint needs to be 350 characters long or it won't get resolved. I have a better idea. How about we never use proflowers again? Will also make sure no one we does either!

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B
8:26 am EST

ProFlowers proflowers

I can tell you that the Pro in Proflowers doesn't stand for punctually reliable orders. Like many, I wish I had read all these scathing reviews first. I ordered an arrangement for my girlfriend to be delivered on her birthday. When it wasn't delivered on the proper date, they blamed UPS, and stated "this doesn't usually happen". I have now read enough reviews to determine that was a lie. Please do yourself a favor, and order from somewhere else.

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F
5:27 am EST

ProFlowers never again

I didn't know that ProFlowers has a bad reputation. Blaming myself for being so naive and for not reading the reviews. I would not have made this mistake.
It was my sister's birthday. I prepared for it in advance. I bought a gift and ordered flowers. I also paid extra to have them by 1 pm (she was born at 1:30).
But the flowers weren't delivered on time. I had 30 minutes more and was hoping they would deliver within this time, but they didn't. I was absolutely infuriated because the flowers were from all the family, it was huge and very expensive. I called them and asked what happened. They said that they can't deliver today due to an unforeseen situation. Urg I am so angry, so angry

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L
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ProFlowers non delivery of flowers ordered

On October 25th 2017 I ordered flowers from Pro Flowers to be delivered the following day October 26th 2017 to my daughter in law who had just lost her horse that she had for 30 years. I assumed everything was ok, until my son texted me at 4:45 and informed me that the flowers had not been delivered, I was livid it was 5:45 in their state and no way I could replace the flowers at that hour. I immediately called and was given the standard we apologize and will deliver tomorrow. I asked why they did not deliver --- they could not secure a florist -- you could not secure a florist and didn't have the decency to even call and let me know this... so mad. The customer service rep said they would deliver at no charge, are you kidding me, you couldn't secure a florist, you couldn't call me and let me know this ALL DAY so I could make other arrangements and you want to deliver for no charge tomorrow. If you couldn't secure a florist today, what in the world makes you think you will get on tomorrow. I demanded my order be canceled and a credit issued and and email sent in 5 min stating such. I was switched to a supervisor who tried the same, we will deliver no charge, again I just want my credit card credited and an email. I did finally get that.
I will NEVER use pro flowers again, nor will I recommend them to anyone.

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J
4:02 am EDT

ProFlowers I don't recommend using them

Never experienced anything like this. They are very bad.
Something has happened to their system because I can't log in. I thought that maybe I forgot my password.
There was a link, clicking on that will send you an email with a new link to change the password. I did. You know what I got? A request to log in using my old password. How the hell could I do this if I forgot it?
They are simply ridiculous and their website is stupid and baggy. Don't deal with them.

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ProFlowers Customer Reviews Overview

ProFlowers is an online flower delivery service that offers a variety of floral arrangements and gifts for various occasions. Customers can browse their website to select bouquets, plants, and other items that cater to events such as birthdays, anniversaries, and holidays. The company provides options for same-day delivery and scheduling deliveries in advance. In addition to flowers, ProFlowers also sells gourmet food baskets and personalized gifts. Their service is designed for convenience, allowing users to place orders through their website for delivery across the United States.

ProFlowers In-depth Review

In Summary: ProFlowers offers a user-friendly website with a wide variety of fresh flowers and gifts for various occasions. Their commitment to quality, competitive pricing, and a range of customization options make them a go-to for many customers. While their customer service and satisfaction guarantee provide reassurance, they also offer eco-friendly options and engage in community activities. However, details on loyalty programs, mobile app functionality, and accessibility for people with disabilities are not provided in this review.

Website Navigation and User Experience: The ProFlowers website is intuitive and easy to navigate, with clear categories and filters that help users find the perfect arrangement quickly. The site's responsive design ensures a seamless experience across different devices.

Product Selection and Variety: ProFlowers boasts an impressive selection of flowers and gifts, catering to a wide range of occasions from birthdays to sympathy expressions. Their inventory includes a diverse array of blooms, plants, and gourmet gift baskets.

Quality and Freshness of Flowers: Customers often praise the freshness and longevity of the flowers received from ProFlowers. The company sources blooms from various growers, ensuring that arrangements arrive vibrant and stay fresh for as long as possible.

Pricing and Value for Money: ProFlowers offers competitive pricing, with options for various budgets. While some premium arrangements can be pricey, there are often deals and discounts available that provide good value for money.

Customization Options: The ability to add extras like chocolates, balloons, or stuffed animals to orders allows for a personalized touch. Additionally, customers can choose from different sizes and vase options to customize their flower arrangements.

Ordering Process and Checkout Ease: The ordering process is straightforward, with a simple checkout procedure. Customers can place orders without creating an account, which streamlines the process for those making a one-time purchase.

Delivery Services and Coverage: ProFlowers offers reliable delivery services, including same-day delivery options for certain arrangements. They cover a wide delivery area, reaching most locations within the United States.

Packaging and Presentation: The flowers are carefully packaged to prevent damage during transit, and the presentation upon arrival is generally well-received, with arrangements resembling website images.

Customer Service and Support: ProFlowers provides customer service through various channels, including phone and email. Their support team is known for being helpful and responsive in addressing any issues that arise.

Satisfaction Guarantee and Return Policy: The company offers a satisfaction guarantee, promising to address any concerns customers may have with their orders. Details on the return policy are not specified in this review.

Customer Reviews and Testimonials: ProFlowers features customer reviews and testimonials on their website, which are largely positive, highlighting the quality of the flowers and the service provided.

Special Offers and Promotions: Regular promotions and special offers, such as discounts for first-time buyers or seasonal sales, are available, making it more affordable for customers to purchase their products.

Eco-Friendliness and Sustainability Practices: ProFlowers has taken steps towards sustainability, such as partnering with growers who use environmentally friendly practices. However, detailed information on their eco-friendliness initiatives is not provided in this review.

Corporate and Bulk Ordering Options: The site caters to corporate and bulk orders, offering custom solutions for businesses and events. This service is particularly useful for those looking to make a large-scale impact with floral arrangements.

Payment Methods and Security: ProFlowers accepts a variety of payment methods, including major credit cards and PayPal. The website employs security measures to protect customer information during transactions.

Loyalty Programs and Customer Incentives: Information on loyalty programs and customer incentives is not detailed in this review.

Accessibility for People with Disabilities: Details on the accessibility of ProFlowers' website and services for people with disabilities are not provided in this review.

Mobile App Availability and Functionality: Information on the availability and functionality of a ProFlowers mobile app is not included in this review.

Social Media Presence and Engagement: ProFlowers maintains an active presence on social media platforms, engaging with customers and sharing floral inspiration, care tips, and promotions.

Community Involvement and Charitable Activities: ProFlowers is involved in community activities and supports charitable causes, though specific details of their involvement are not outlined in this review.

How to file a complaint about ProFlowers?

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1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with ProFlowers in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with ProFlowers. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against ProFlowers on ComplaintsBoard.com.

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Contact ProFlowers customer service

Phone numbers

+1 (800) 580-2913 +1 (800) 565-6609 More phone numbers

Website

www.proflowers.com

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