ProFlowers review: unauthorized charges 219

Message to Caroline - Look for another job

I WAS- (PAST TENSE) a customer of PROFLOWERS for 5 years

Stealing is just plain stealing, you can call it a "Partner Program"

Is that a joke? How much do you get paid on the kickback from Easy Saver for

people that don't call for a refund? You may be expecting a class action suit for fraud,

and interest we paid on our cards plus the interest you owe us for keeping our money.

By the way you took mine for 18 months, being a participant in the theft is just as bad as being the thief. I tell everyone I know not to not use PROFLOWERS

This is nice, but to be honest I won't call. For me it is just too late. I liked ProFlowers in general at the beginning - their flowers are nice; however, whatever this was, that was not so polite. Those additional charges were going straight to my credit card bill that I don't review very thoroughly. I was forced to do research on what that came from. I had to take time to make a call during my work day, for which I don't have very much time. True, this is not such a big deal - I just can imagine how many people there are out there that are still getting charged these random fees w/o even realizing it. If ProFlowers decided to work with their partner and stop such fees for everyone then that would make me feel better. Of course, I wouldn't mind some kind of ProFlowers Promo Code to get some $$ off the next purchase, but I don't care as much. I am more upset about how subtle this whole act was, and I bet it is only us, the complaining ones, that are getting the apology.

Hello,
My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is [protected]. I would like to assist you in any way that I can.

I hope I see the money back from this for 11 months of the 14.95 scam. I googled the phone number on my statement and saw this site about others being scammed. Went back months and boy was I upset. We will see if in 7-10 days I will get full refund. I too will never order from pro flowers again and I have told all 300 employees in mass email about this scam. Too bad pro-flowers you can't keep a good service above board. I hope your company goes down hard over this scam.

WOW! What the ...? I just noticed this charge too.

I just noticed the same charge on my Amex card, which reads as follows:

02/05/2010 Fri ENCORE MKTG [protected] 0 14.95

SNAPFISH VP
Description
53351
Doing Business As : EMI
Merchant Address : 4501 FORBES BLVD
LANHAM
MD
LANHAM
[protected]
UNITED STATES

Dispute/Inquire about this charge
Category: Merchandise & Supplies - Mail Order

This is truly a scam! I don't even remember the last time I ordered from Proflowers. Trying to call the 1866 customer service line, but it's only open during business hours. How convenient! Why does this company still exist?! We should contact the News to address this on national TV.
-Enraged

They got me too.

I want to start a class action suit.

Are you guys sure these are UNAUTHORIZED charges, or did you not check the details before you clicked on the offer. I checked it out and this is where you are sent when you place an order with proflowers. It seems pretty clear to me that they are going to charge your credit card.

https://salesengine.encoremarketing.com/feeds/landing.cfm?siteID=10085

Funny. I sent a complaint to Proflowers and received the same generic response as Katie did 586 days ago. I received their response within 5 minutes of sending it out.

Dear David,

Thank you for contacting ProFlowers. We sincerely apologize for the inconvenience our EasySaver partnership program may have caused you. We really appreciate your feedback on the EasySaver Rewards program. Rest assured, we take your comments seriously and we are constantly evaluating our partner programs to ensure they are providing the best value to our customers.

We apologize for any confusion you may have had with the enrollment process or the program itself. Let me take a moment to summarize the program enrollment. After you make a purchase on our site, we offer a $15 coupon good towards your next purchase. If you click on that coupon you will land on a registration page to join our EasySaver Rewards program. In order to enroll and receive the coupon, you must enter your email address and zip code as your acceptance of the terms and conditions of the program. The enrollment process and related partner program fees are stated within the Offer Details to the left of the "accept" button. We do not wish for any customer to be in the program who does not desire to be, and will help you to cancel your membership if you wish. If you have not already done so and would like to cancel this membership, feel free to call EasySaver Rewards directly at [protected] Monday - Friday 9:00 AM - 9:00 PM ET and simple instructions will be provided for you to cancel.

We understand your frustration and will incorporate your feedback as we refine the program for future customers. To follow up, I am going to forward your valuable comments to our group that oversees the program. Our customer experience is of the utmost importance and we will do anything to improve your future shopping experiences.

Once again, we apologize for your poor experience and we are here to help in any other way necessary. If you have any questions or concerns, please do not hesitate to contact us. If you have any questions or concerns, please do not hesitate to contact us. You may also call our customer care hotline at [protected] and one of our representatives would be more than happy to assist you regarding your concerns. We are available for you 24 hours a day and 7 days a week.

Same exact scam as everyone else. It took me 2 months to catch it. EasySaver/Proflowers knows exactly what they are doing and are happy to refund everyone who asks for it because they make so much money off the people who do not. I will never order from Proflowers again. These Proflower ### either own Easy Saver or share in their profit which is why they do not disassociate themselves with Easy Saver after hundreds of legitimate complaints.

just noticed this charge on my amex. i've ordered a lot of flowers from proflowers and have always been very satisfied. when i heard that proflowers was at the root of this scam, i called them. they called encore marketing and refunded my $14.95 x 12. no questions, no hassles. 3-4 minutes on the phone. glad to get the money back, very dissapointed with my favorite flower source.

I agree i am going through the same problem except i wish i had used a credit card instead of my check card because they did not catch it and i have 10 $14.95 charges! Check your statement for FREESHIPPING.COM also - they were charging me $9.95 a month - this is also becasue of PROFLOWERS - i will never ever use them again - i am trying to get this resolved. I may just end up cancelling my check card and getting a new one. What a crooked company.

Yes...I believe that everyone has actually seen the refunds come to fruition. I myself, did get every cent back.

Did anyone actually see the money come back? About $165 taken here. I truly believe if this wasn't a scam, they wouldn't refund our money. They know what they're doing is sketchy.

I spotted this charge on my cc bill today, and called the number indicated. I spoke with a very pleasant woman who removed the charge without pressuring me too much, although she did ask specific questions about why I might not want the service. The whole call took about 4 minutes including wait time for a customer service rep. They don't put up much of a fight, which is fine, but it does seem as though they are expecting some trouble, and it is further, a rather underhanded way of doing business. Based on previous comments, I'd say that ProFlowers is doing more damage than good for their business, esp since there are many other online floral merchants to choose from who are not engaging in 'stealth' billing tactics.

Dearest "It's Personal"...

So basically you’re saying that everyone on this board is stupid…Or jerks….None of us can read, we don’t deserve bank accounts or credit cards and you’re the smart guy in all of this? Talk about an idiot….You came to this board because you obviously had the same problem….What’s your excuse? Can’t you read? Don’t you know how to operate your computer? If this is so beneath you then how the Hell did you end up in this predicament as well? Talk about a hypocrite….You need to think before you type, and I would venture to say…You probably REALLY need to think before you speak….You strike me as one of these self promoting genius’s who has the IQ of a potato bug and doesn’t know when to shut the F#*k up…..

Give me a break. I came across the same charges on my statement. HOWEVER... I am smart enough to check my statement regularly and picked up on the enrollment with the initial charge of $1.95! If you don't check your statements - well, then I call that STUPID. After I called to cancel, I went back to the PRO FLOWERS site and checked to see how "fraudulent" it was. IT'S NOT. A WHOLE page comes up offering a discount on your next purchase... TELLING you that that discount includes the 30 trial of Easy Saver. You actually HAVE to enter your email address AND zip code ANDDDDD click on "enroll me now" ! If you people can't see that, you don't need to have a credit card OR bank account. I too called to cancel. I spoke with a perfectly lovely customer service representative who was more than helpful in explaining the enrollment process as well as refunding my money. All I had to do was request it. These poor people you are calling have NOTHING to do with the enrollment. They are just the unfortunate souls who have to deal with hotheaded idiots like all of you. What the heck are you getting out of being rude and demanding to these people! It's a job. How would you like people to call YOU all day and yell at you? You get alot more with honey than with vinegar. LEARN TO READ AND OWN UP TO YOUR OWN MISTAKES. This is a perfectly ligit company. I have looked into it. They have been in business for longer than I am old, and if you think being a bunch of idiots in denial is going to bring them down... well, continue to waste your time. However, I would suggest you spend that time learning to READ rather than yelling about someone "stealing" your money when it's your own fault. Jerks.

Hey, so I had the exact same situation that everyone is describing.
I called in, got ahold of "Linda". Her operate ID is "lki" (LKI)

Tell them you weren't aware of the agreement and that you want a full refund.

Luckily, my online banking system allowed me to search through my history to find 7 debits from my account for $14.95 a piece. I told Linda I wanted every penny refunded, including the $1.95 registration charge (look in your account, it's hidden in there). She said that wouldn't be a problem. She told me if I paid with a debit card, the full amount would be refunded in 7-10 business days. If I paid with a credit card, the amount would be refunded in 1-2 billing cycles.

MAKE SURE TO TELL THEM YOU WANT THE ACCOUNT TO BE CANCELLED, otherwise they will continue to bill you. When she says, "I can cancel the account, but I can't promise you won't agree to this Easy Saver program the next time you order from ProFlowers." I responded, "I'm not ordering from them again, go @#$% yourself."

We will see.

GOOD LUCK,
Colin

This too happened to me. It is wrong, misleading, and I am angry. I called and complained and they are returning all the money they took out of my account...a total of $165. I wil never shop there again and I will tell everyone I know not to shop through them as well. It is a shame because their flowers are so nice, but to scam people over a 15 dollar coupon...Are you serious?

This company is COMPLETE AND UTTER ###. I saw this charge on my account last month, but didn't really think about it. I saw it again this month, decided to Google the number, and came upon the gem that is this site. I called in, told the lady the problem, and she canceled my "membership" and told me I'd get a refund within 7-10 business days. Yeah, I better have. ProFlowers, why go through all of this trouble? Getting phone calls from hundreds of unhappy EX-CUSTOMERS and have to issue refunds...Stop screwing people over in the first place. I'm a college student, and money is as tight as it is, I don't need $14.95 charged onto my account when I've only ordered flowers once.

Upon signing up for this crap, I was also given an opportunity to get free shipping. MY ###. I guess it was a "my bad" for not reading and taking the time to understand everything clearly. But seriously, I've never used their site and didn't even know that I had to pay a membership fee. The charge is $9.97 a month. They've been billing me with this charge for three months. That's 30 dollars taken out of my account for doing absolutely nothing. Good job ProFlowers. Good Job.

I just noticed these charges on my husband's account, but it had nothing to do with ProFlowers. He's never ordered anything from ProFlowers before, so we're wondering how Easy Saver got a hold of him...anyhow, they've charged him a total of $61.80 now.
On 9/3, $1 each from Ez Saver and Money Edge, then 10/2 $14.95 each from both again, then again on 10/30 $14.95 each from both yet again.
I am SO upset right now.
He's going to call that 800# and request for a refund and membership cancellation. We have NO idea how we got "signed" up for this crap in the first place.
This is so morally and unprofessionally wrong of them.

Is is a bit disturbing to find 2 ads for Pro Flowers on the same page where 900 people have been ripped off. The only way to stop these people is to not take the advertising, then maybe the behavior will change.

This is unbelievable, I checked my c/c statement this morning then went to the internet to find out who was Easy Saver that was charging me 14.95. Then I saw these posts. I called Easy Saver and they are closed on weekends. The most effective thing to do is go to your State Attorney General website and they all have a consumer protection link. Everyone needs to file a complaint. The Attorney General will take it from there.

same thing happened and I just called the number. They were very nice about it and refunded ALL my money back. I didn't even have to yell at them.

I'm french and my english is bad, so sorry. I don't understand everything !
does anyone could explain me what is Easy Saver ? I think I have the same problem than you all...
I ordered flowers a month ago with proflowers :(

I got my Step-Mother some flowers for her birthday using proflowers.com and I noticed today that I had been charged $14.95 for the last two months. Thanks to everyone on here sharing your stories and letting me know what this company is all about. I will never use proflowers again, F them.

I ordered from ProFlowers as well and received the unauthorized charges on my card. Canceling with Easy Saver was easy and I was assured that my money would be credited back to me. However, the people at Easy Saver are thieves as they are stealing money. I will NEVER use ProFlowers again and I will make sure that my friends any family follow suit because they sold my account information.

I discovered this because I couldn't figure out what a $14.95 charge on my checking account came from so I searched "easy saver" and found this.

Called [protected] and gave them my information, and nicely and politely ask that they cancel further billing and promised to refund for the past 18 months that I have been charged.

A relatively painless, hasslefree call... now we'll see if I get my money back totaling $270.00!

I specifically said, "Hi...I never signed up for this service through Proflowers, I would like to stop further charges and talk about a refund." Her immediate answer was, "Is this through a debit card or credit card?" Then since it ws through debit, she offered a 12 mo refund through the bank card and the additional 6 mo through a check mailed to me.

-herman

I am another person who was scammed by proflowers. Just noticed it when my account was overdrafted at my bank. I just dont see how this company can give out your credit card info to some other company legally. I saw the $15.00 off coupon and when i pushed on it it showed alot of info i had to put down well iwent ahead and deleted it but it did not matter i guess as soon as you click on the coupon they have you. I will never again buy from Proflowers what a fraudulent company and from all of the people i have seen on the internet dont know how they can still be in business.

Used a proflowers about a month ago and I did receive the charge on my credit card a day after I made the transaction. However, I received another amount of about $15 - $16.

THis is unacceptable!

Yep, me too... so glad I googled this, because there was no way to contact them that I could find. I see this has been going on for over 2 years! Nice of ProFlowers to do something about it- not! Obviously they don't care.

Used proflowers service about a month ago, and just checked my bank statement and had a $14.95 charge that i did not know what it was. googled the phone number and this website came up. IT IS A SCAM. DON'T EVER USE PROFLOWERS! I called and they immediately offered to refund my card. still not ok that they are scamming people out of money.

I just noticed the $14.95 "Easy Saver [protected]" debit when I pulled my checking account up online. I called my credit card company immediatly to dispute the charges and they told me to call the [protected] number. As reluctant as I was (I *67 my number so they couldnt get anymore info from me!) I called and they said that I did authorize them to charge my account! I was so angry, but after firmly standing my gound they refunded my account the $14.95, and said I should not see another charge. My bank told me to watch for other unautherized purchases, and to moniter my account as much as possible. They flagged the charge and are disputing it, but I'm still angry that this happened! I feel so violated! A company has personal information about me that I really dont want made public! How dare Pro Flowers take part in such a sneaky and scummy scam! STAY AWAY FROM PRO FLOWERS!

I, of course, had the same issue! Unfortunately it took four charges of $14.95 and one charge of $1.95 for me to realize it. I kept seeing the charges and assumed my husband knew what it was so I didn't question it. I asked him one day what Easy Saver was and he had no clue. We immediately called the bank and they told us someone was manually entering in our credit card info and they would launch an investigation. We Googled Easy Saver and found they were affiliated with ProFlowers! My bank actually contacted Easy Saver and cancelled this "membership" that I had signed up for as a valued customer of ProFlowers. What a crock! Anyway I just called and got all the charges credited back and I will NEVER EVER EVER use ProFlowers again!

I got Capital One to take off 5 months worth of charges in June and noticed today that they started right back up again with charges.

They could be giving flowers away and I wouldn't use Proflowers.com

check your card statement i was also getting charges from another one because of pro flowers from a CMG FREE SHIPPING [protected] charging 9.95 a month and if you do call them you WILL NOT GET A REFUND!

Just got off the phone the women was very helpful refunding me the $60 dollars I was charged she explained that as soon as you submit your email on pro-flowers if signs you up for this! Wow! I guess it pays to spend a couple extra bucks on another site!

Thank you so much for posting this complaint! it really helped me out! i just called and got the $254 they charged to my credit card refunded!

I WILL NEVER USE PRFLOWERS AGAIN! and i will make sure everyone i know NEVER uses them again either.

We just checked our bank account which we do often online and found a charge of 14.95 with Easy Saver [protected]. We also googled the number and Pro Flowers popped up. We called and spoke with them and they will supposedly refund it back to our account. If it's not refunded in the expected time, we will pursue this further.
DH

Same thing happened to me. I don't know how I missed that charge on my bill each month, but they cancelled the "account" and are refunding all my money. A lady named Betty was very nice and understanding, but I wrote a nasty email to ProFlowers about this and will never used them again. I'm going to make sure everybody I know doesn't use them either.