Proactiv / worst customer service
Proactiv has the absolute customer service I have ever dealt with. I used Proavtiv a few years back and it worked and was a quality product. So recently I decided to try it again. I think in order to cut costs they not only made the bottles they come in complete crap (the little plastic connecter on the top breaks on every single bottle and then the top doesn't shut and the product dries out), but I think they cut corners on the formula as well. I might as well have been washing my face with bar soap for all the good it was doing. So after a couple of months I gave up and started using something else (cheaper and sold in a store, not like this shady daytime tv infomercial crap) and it actually worked. I was busy with work and wasn't exactly sure when my membership was up, so when I saw the charge on my card one morning I immediately called to cancel. The girl on the phone told me that they wouldn't give me a refund until I received the product and sent it back. Now, I am positive that it hasn't gone out yet. No company anywhere sends a product out while the charge is still pending on your credit card. That's why they always charge you a couple of days before, right? Besides the fact that it takes the product 3 weeks after they charge me to get to me. There is no way that it takes that long. It's that they don't send it out right away. Anyway, I asked to talk to her manager and she was like "I can get you an account supervisor" which doesn't sound like a manager to me and when I asked if it was the equivalent all she would say is "that's her title". So I imagine now I am being transferred to the girl who sits next to her who has no more authority than she does. And I could tell as soon as this woman got on the phone-her name was Karen-that she was told beforehand not to give me anything. Sticking together against the rude customer and all of that. So she immediately tells me the same thing-that I have to wait to return the product to get my money back. So basically I have to wait over a month before they will refund me. To top it all off, she was rude, condescending, unprofessional, patronizing, defensive, inarticulate, and threatened to hang up on me. Even if this weren't $45 dish soap I wouldn’t buy their product just so as not to have to deal with the high school drop outs that this company hires for "customer service".
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