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The good, the bad, and the ugly - discover what customers are saying about Pro Aqua

Welcome to our customer reviews and complaints page for Pro Aqua. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Pro Aqua.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Pro Aqua's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Pro Aqua, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Pro Aqua. Your feedback is an important part of our community and will help others make informed decisions.

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M
12:40 pm EDT

Pro Aqua Poor service

I bought the Pro Aqua Vac. 5-19-14. The first part of 2015 the air cleaner started acting up. I call my locate sales person and set up an appointment, he did not make the appointment time, nor did he call me to let me know he wasn't coming. I called a few days later and made another appointment. This appointment was not made either. I called the main company in Syracuse, NY and found out that all these companies around the country are sub-contractors. My sub-contractor has know moved to South Fla. I have 2 phone numbers and they will not answer the phone.
The Pro Aqua is a good machine but this and maybe more sub-contractors are not. They are doing a dis-service to Pro Aqua. The motor is life long warrenty. I am having to mail the power head to NY for repairs. I would suggest if you want one of these vacs. you deal with NY and not a locate company.

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Jess2214
, US
Oct 18, 2015 5:28 pm EDT
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Unfortunately the local company is not in charge of warranty issues, the warranty issues always have to be handled by head quarters in new york, local company can only do minor repairs, and there is still a local distributor in your area.

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10:36 pm EDT
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Two people came to my door. I was 3 days post-op on some heavy medications and told them I didn't feel well. They told me I could have a small air purifier if I let them do their presentation. The girl was nice and personable but I was under the assumption, by her presentation and comments, that it was an air purifier. She told me you turn it on high for 90...

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11:18 pm EDT
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Pro Aqua Raleigh, nc - fraud... Avoid at all costs!!!

I would avoid this name brand and any person who sells for them for that matter. In Oct. 2009 we purchased a Pro Aqua since the product had good reviews. The deal was, they had to take our previous vacuum as a part of the deal and donate. I was leary, but as long as it went toward a good purpose "why not". Well, on 12/31/2009 the vacuum completely stopped working! We were STILL waiting for our paperwork in the mail that had been promised at the time of sale "since it was so late". My journey began with our finance company, then moved to BBB, local news attempts, etc. and by February 2010 I was in contact with the Atty General. Everyone basically shrugged it off since I didn't have a bill of sale and no one could get in contact with the local company. It is now August 2011 and the vacuum is still not in use, we are still paying monthly payments on $2000 and the Atty General basically washed his hands of it because it was a dead-end. I am LIVID beyond belief that this "lemon" product is still our responsibility and this company is a complete and utter FRAUD!

I hate that this situation got swept under the rug and has jaded my whole experience and outlook on these type of sales people! Avoid...

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Update by PROAQUAISASCAM
Aug 17, 2011 11:24 pm EDT

...OH, and I would like to further add that I also contacted the headquarters in NY and they acted as though it wasn't their responsibility since it was a distributor although it was their product. I was in contact with George Leggett the NC Atty General for an entire year working on this case that ran into the ground due to no contact.

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8:02 pm EDT
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How the heck can these guys be still in business? Are people not smart enough and realize that Pro Aqua is a scam? Sam and Joe are the managing partners, lol. These guys are loosers, who got some money from Daddy. Than check their Sales Reps or Distributors. Most of them are the same crocks like them who don't even trust each other. Most of them want to get...

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8:27 pm EST
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This Company is the worst in the Vacuum industry. How can these guys stay in business??? Guess Daddy gave them some money, but let's see how long that will last. They get rid of good people and hire those scam artists that can only work with a company lihe theirs. Sad thing is that they already screwed some good associates and will screw new associates in...

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3:54 am EST
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I was the first distributor for ProAqua. After a little over 2 years I have heard everything you can imagine from the "Importers" on how great this product is and how this company is going to be different than the competition. LIE LIE LIE... this company is just as underhanded and scandelous as the rest. They will make promises and not hold up to them...

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4:44 pm EDT
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Pro Aqua Hard to use

I hate this machine! They should stress how hard it is to use when you have back pain. For every time it guts hung on its own wire and I have to pull on it is when I want to throw it in the trash, way to heavy. It doesnt do that great of a job for the price. They make it sound so good and after using a few times I have found out different. Now I'm stuck with a machine thats hard to use and way to pricey. I dont care who disagrees with me. I know from using and from others who have and hate theres. Pro Aqua should have to pay these off or be made to come way down on the price. They have fed off this economy that is already in bad shape not to mention people with disabilities. I could go on!

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10:53 am EST
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Pro Aqua Machine stopped working - NO WARRANTY

I bought a Pro Aqua a couple of months ago. The water idea is really great! But the machine just stopped working and my store is not there any more.
I am really upset because I spent so much money on it and now there is noone to fix it! And there is no warranty from the factory. How can I get it fixed? Or can I return it somehow? I am really disappointed about the quality and the service.

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cbh123
Mifflintown, US
Feb 14, 2011 2:27 am EST
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Please try to call "855-PRO-AQUA" and thenh post the response you get. Thank You

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2:15 pm EST
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Pro Aqua Wont pay me

I worked for this company for 2 weeks they kept putting off paying me now they are saying i didn't do all the work required to get a check. I turned in everything required by there contract to receive a paycheck. It's a ripoff for the customer also a $2600 vacuum.

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aundy28570
Newport, US
Apr 19, 2010 10:02 pm EDT

My brother busted butt working for the local store and was told he was their top sales person. He has to small kids and its a good thing he had my parents to help him or he would not have had food on the table for what his check was worth. The co-owner turned out to be a scammer.

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albert810
Hilton Head Island, US
Jan 01, 2010 9:39 am EST

i was considering working for pro-aqua and would like to get more info from you. have been speaking with executive director fred something? my e-mail is pilot29902@yahoo.com. thank you!:)

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JF_PPL
Linden, US
Dec 20, 2009 12:17 am EST

Hello...my name is Jason Ferreira. I can help you. Go to www.Prepaidlegal.com/go/jasonferreira

Email me at JF_PPL@live.com with any questions. Have a blessed day.

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