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1.0 11 Reviews

Prizelogic Complaints Summary

0 Resolved
11 Unresolved
Our verdict: Engaging with Prizelogic at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Prizelogic reviews & complaints 11

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6:25 am EDT
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Prizelogic Custom wine labels that were ordered and paid for last june 30, 2020

The product 19 Crimes wine has offered custom made labels for its consumers. Prize logic is the company that provides this service. I have tried to email PrizeLogic since July and I never receive a response. I don't understand why they don't even respond!
They have since accepted several more label orders for the 19 Crimes label and have continued to ignore my email requests for why I haven't received any labels.
Thank you.

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10:03 pm EST

Prizelogic Employment Issues

I was only there for 5 weeks before they fired me, because they said I didn't seem "happy". The Fulfillment team, especially Jen, the manager, came off quite racist and made me feel uncomfortable. They didn't like me communicating with other staff in different departments, and demanded that I work during my lunch break. You do NOT get SALARY, and they WILL promote people over you that have no experience. David Dally even made a racial comment about how he hired 5-7 black people in 2019, and didn't have a problem. My first week there, they messed up on my pay, and I had to argue with Alex, their HR Manager, about fixing it over the phone. They didn't even pay me on time at all, and didn't care to fix it. Though I am a MSU Alum, I absolutely HATED Fulfillment! I asked to be transferred to CC, and David fired me instead. They literally had no reason to, and it was all because of their mess ups. It is NOT a good office, not in SOUTHFIELD!

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12:39 pm EST

Prizelogic won a promotion still haven't received it

I won an amazon gift card during a reese's promotion at the very beginning of October. I was told allow 6 to 8 weeks for email delivery. It has been longer than that as of today 12/13/18.

I have sent several emails inquiring when to expect it. All have been responded to with automated messages. There is NO contact number to reach anyone!

All I want is what I was told I won. Its not a million dollars but its the principle. Do what you say you're going to.

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Update by Tammy Henner
Dec 13, 2018 12:40 pm EST

The company is PrizeLogic not reese's

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Is Prizelogic legit?

Our verdict: Complaints Board's thorough examination reveals Prizelogic as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Prizelogic stands out for its commitment to quality and security. Clients considering Prizelogic should delve into its customer service record to gauge compatibility with their expectations.

Prizelogic earns 91% level of Trustworthiness

Perfect Trust Endorsement: Prizelogic achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Prizelogic. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Prizelogic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Prizelogic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

The Prizelogic website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Prizelogic has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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8:20 am EST
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Prizelogic fraudulent behavior (failure to award points).

Prize Logic is not awarding points for codes submitted under the Gatorade/Dollar General Promo. They refuse to answer emails, won't return calls, and need reported to your state Attorney Generals office for fraudulent behavior. It's sad, to think, that so many reputable companies use this Promo company, and the Promo company makes the customer feel cheated. I, for one, will be contacting Gatorade directly, and letting them know how their Promo company is treating their customers.

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tony espo
, US
Apr 19, 2019 11:44 am EDT

ive been playing the dollar general Gatorade game for almost 18 months, last year my family played also out of the 5 accounts that my family has the did not award over 3000 pts. this year I entered 157 codes on april 8th, around 25 codes they still haven't awarded me my points. on the 13th I entered 25 more codes and still no points yet. this company is a fraud, everyone who has this problem needs to call dollar general, Gatorade, demand them to act. prize logic doesn't care they make millons off these companies. prize logic has a phone number to call customer service, but they never answer, you send complaints to the zen desk and they never answer you back.

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10:55 am EDT
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Prizelogic beat the buzzer mtn dew promo

I have repeatedly entered receipts to them, and in their own rules it says that points will be credited within 48 to 72 hours. After a week I submitted complaints to there customer service which went 2 weeks before being answered and then they told me that points are usually credited with in 48 to 72 hours. I told them it had already been 3 weeks. They are a scam! Still trying to get my points and prizes. I believe that they take points for customers and probably give them to friends and/or family to get the prizes. Mountain Dew and Pepsi should be ashamed to use such a pitiful, crooked company!

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Fstrthnurs
, US
Jun 06, 2019 1:57 pm EDT

No wonder they're scamming people...look at the location of the company, lmfao

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thompj02
, US
Apr 27, 2018 7:16 pm EDT
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I don't know that they are scamming participants. However, I have had my own issues with them. Using my cell phone, I upload receipt photos taken using my cell phone. Sometimes they are credited and sometimes they are not. I scan and upload receipt images from my home computer. Sometimes they are credited and sometimes they are not. I email my receipts to Prize Logic customer service after 72 hours when a receipt I submit hasn't posted to my account and their own acknowledgment response says someone should respond within 24 hours. They don't. More often than not, when they do respond, it is to tell me that

A. Your points have already posted from that receipt (they haven't, which is why I am emailing in the first place)
B. Your receipt is rejected because it is a digital image (it's not. Every receipt submitted is a photo/scan of paper)
C. Your receipt is rejected because it is a duplicate submission (it wouldn't be if I had been credited the first time I submitted it)
D. Your receipt is rejected because it does not comply with terms and conditions (Really? The merchant is highlighted, the quantity and item are highlighted, the date of purchase is highlighted. Which T&C is not complied with?)

On average, it is taking 5 to 7 days before I am seeing my submissions post to my account (if at all).

Prize Logic gets a prize alright, and it ain't based on logic... I'm just sayin'

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JenBcute
, US
Apr 22, 2018 2:50 pm EDT

did you upload digital receipts...that was my problem for why a lot of mine weren't accepted! I just had to submit the actual receipt image!

But, it's DEFINITELY NOT a scam! I already won an Amazon Echo & a Fire Stick for buying Mt Dew I would've purchased anyway!

ComplaintsBoard
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8:41 pm EST

Prizelogic $400 appliance rebate not received

I been waiting on my $400 Samsung appliance rebate since I was approved on August 8, 2016. It's now January 23, 2017 and no rebate.

I've contacted Samsung by phone and email.
Email Correspondence:
I emailed the following: Will I get a notice that it is being sent, so I know roughly when to expect it.? As its has been, and as it is setup now, I have no idea if its been sent. It would be nice to know for me, and the other 20 or so customers in this area that haven't receive there rebates either.

We have all purchased Samsung appliances from the same store around the same time frame.

Their Response: -- 5 weeks ago
Hello, Thank you for your patience. This process may take a few weeks, and you can expect to receive your reissued Visa card within approximately 3-4 weeks. Your Visa card will be sent to the address that you have provided via regular mail, and we cannot provide tracking information. Your Visa card will be sent to you from (return address):

I keep periodically checking back with the store I purchased the appliances from, just to see if anyone else has received their rebates. No one has.

Is this a rebate scam by Samsung? Promote rebates then not sending them?From where I'm sitting that's what it looks like.

My 6-8 week time frame for a rebate has turned into 5 months and counting.

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7:10 pm EDT

Prizelogic Never received my television via Sprint/Samsung Prom

Sprint/Samsung partnered and offered free 32" flat panel televisions with purchase of samsung device. The registration website failed to process registrations. Contacted promotions administrators Prizelogic via their previous facebook page. They confirmed the error and stated that they would manually complete my registration. This dates back to 12/25/2015. To date no one has contacted me nor have I received my item. Calls and voicemail messages left have gone unanswered.

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9:01 pm EDT

Prizelogic Samsung television via Sprint promotion

The promo required purchase of a Samsung device and registration via December 30th 2016. The website that you had to register repeatedly error. I contacted Prizelogic who confirmed that they would complete my submission after having received proof of my attempts. Needless to say, after several call attempts and numerous emails and messages sent via Facebook, I've yet to receive my item. I'm now gathering information on other Sprint customers that were duped into participating and seeing what legal options are available to me.

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Promogirlsara
, US
Jun 06, 2016 8:19 am EDT

I also have yet to receive my television. Dating back to December 28th, 2015 I received an email saying I was approved for the television promotion. My mother then got hers (lives on other side of the country and we don't even have the same account) but I had yet to get mine. I tried to call but could never get through. I emailed but never got a reply. I waited 2 more weeks then finally got through on the phone. After a very long and frustrating time, they said they would send me a confirmation email about getting my tv sent to me. After another week, I finally received that email. Then they sent another one stating that the promotion had now ended and there will be absolutely no more prizes being sent out or any support for claims regarding the television promotion and that mine had been delivered 2 months prior to our contact and to contact postal service and provided me with a tracking number. The only reason I got the Galaxy S6 Edge+ is because of the tv promotion. How can they just not resolve this and say "eh, times up. Sucks you didn't get the tv we promised you. Better luck next time?" this is so messed up.

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4:11 pm EST
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Prizelogic fixed giveaway

They were in charge of the taco bell contest.When it started.You were required to purchase a certain combo meal.After, it ended.You were told by the rules and regulations.That you were to contact then for a code, for 12 days.What they did was, change the process!At the beginning, you would get different codes.But, they really twisted it to their rigging.They said instead of different codes.We will only have one code?How.do you decide the winner?So, now they can decide who they want to win!Hat was not the way it was worded!Nothing about a common code!That has to be one of the most rigged giveaway!They did the same thing!When taco bell was giveaway, PS VITA...That time people were told they had won!And, then told them they WERE NOT!I would love to k now who over sees these contests?

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goldena
, US
Jun 07, 2016 7:01 am EDT

Prize logic is a huge scam. I have been waiting for months for my prize and still nothing. Since signing up, I have moved and now they say that they cannot change the shipping address for an item that has not even been shipped. My views on the Samsung brand have been damaged because I cannot believe they are doing business with this company. I wish I never preordered my Galaxy S7 and I wish I would've just went for the iphone with instant payoffs instead of this. Stay away form Prize Logic, and if you do want something from a company that is doing business with them, hold out for a promotion with a more reputable offering.

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Shan Sheridan
, US
Apr 01, 2016 4:00 pm EDT

These folks our scam artist and work it just right to be legit. Do not enter any contest with Prizelogic's name associated to it.

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9:20 am EST
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Prizelogic refuses to send prizes

I have won a number of contests sponsored by Prizelogic. They never send out the prizes. I have a folder of confirmation email wins and right now I have a number of contests that I have won and never received the prizes-ranging from coupons for items to gift cards and codes. I have emailed multiple times and they have never responded until yesterday. One contest ended back in April, in July I started emailing asking where the prize is and my first response yesterday was a snarky-
If you did not receive it, please contact USPS for further assistance.
Thank you,
PrizeLogic Support
I responded asking for the ship date, tracking number, GC number to report stolen/lost and no reply.
This gives the sponsoring company a black eye as it reflects on them. I have all my documentation including verification codes, when Prizelogic does respond-after about 30 emails-monthly for each contest-all I get is the blame the post office crap.
They are a scammy company-it's no coincidence that all the contests that I haven't received the prizes involve Prizelogic.

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Kathy keefer
, US
Jun 12, 2016 6:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought 4 phones and a tablet. Each had a 200.00 Tecate have only received 2 of the 5 and only after contacting bbb. Prizelogic and samsung are a scam. Iam hopefully for a class action lawsuit.

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9:04 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Prizelogic - Prize scam

I've won some prizes through them, but they don't want to send me them. It's scam! I want my prizes!

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