Private Workout is a gym designed and owned by personal trainers rather than membership salesmen. Like all health clubs, we offer memberships that grant customers “Access” to the facility. Health clubs have the duty to be open for the posted days each week, and have the majority of its equipment in good working order. We have done that without fail since opening in 2003. Customers that purchase an “Access” membership have the duty to pay the agreed membership fees and dues, so long as the health club is doing its part, being “open for business, ” until they cancel their plan by email. Since its inception through 2008, Private Workout, Inc. has sold 6, 785 “Access” memberships. We have never had a complaint regarding our being “open for business, ” nor about our equipment not working properly. In fact, our customer satisfaction rating is 99.42%. Private Workout, Inc. offers four types of “Access” memberships. The “Executive Plan” is $499 down and $11 per month. The “Month-to-Month Plan” is $66 down and $66 per month. The “Reward” Plan is $199 down and $33 per month, and the “Punishment Plan” is $199 down and $33 per month, where we offer to “Loan” the $199 initiation fee until the member cancels. Studies show that 97% of gym members stop working out within 13 weeks of enrolling, even though they keep paying, and less than 1% workout for a full year, yet they are committed to 1-4 year agreements. We don’t require term agreements like that because we feel a 1 to 4 year commitment has nothing to do with fitness, so all of our memberships can be cancelled with a 30 to 90 day notice, depending on the plan chosen. Unlike any other health club in the world, we even offer to waive the $199 initiation fee if a member achieves the fitness goal they choose, stated in terms of body fat, or even if they don’t achieve it, we will still waive the fee if the member simply completes 100 to 300 workouts as instructed, depending on the plan they choose. As personal trainers, our goal is to incentivize our customers to work out until they reach the goal they choose, which is why they came here in the first place. Our members often choose this plan in order to set up a "PUNISHMENT" for themselves so they won't quit before reaching their goals. Those who do not reach the goals have agreed to repay the membership fee when they cancel with at least a 30 day advance notice. It a great incentive to reach your goal, is it not?
We are obligated to be open the hours posted, and we have. We have had NO COMPLAINTS from members who paid their membership fee when they enrolled, all complaints have come from those who still owe the fee, or somehow feel that they should have it waived, even though they did not earn it by reaching their goal or by simply completing the required number of workouts. Please visit our website at www.privateworkout.com to hear more. . .
In this case, Ms. Johnson could have canceled at any time by simply going to our web site and submitting the form, and paying the enrollment fee we had loaned her that she set up as her "punishment" if she did not finish the 100 workouts (which could have been done in just 4 months). Instead, even though her agreement instructed her to send the email, and our store personnel did as well, she claims to she "mailed" a cancellation to us, and we did not reply for 2 years. Why didnt she call then? Finally she did call and then went to the web site and sent us an email authorizing the charging of the enrollment fee, so this review is totally bogus since she authorized all of the charges in writing!