Printerpix
reviews and complaints

I ordered my holiday cards in the morning of Dec. 4th. My order number is [protected]. It is now 8:35 PM on Dec. 20th and I still don't have them. Since I work tomorrow, the earliest they'll go out, if I get them tomorrow, is Dec. 22. They will not make it to my friends and family before the 25th, none the less early like I'd hoped. I can not get ahold of customer service. I am so disappointed as it's been a few years since I've sent cards out. I will never use printerpix again.

Ordered a custom puzzle on 12/10/2021.
They processed my payment immediately.
Since this was a Christmas gift, I needed to get some tracking information or a shipping ETA.
However:
The customer service is easily the worst I have ever witnessed in my life.
All I needed was a simple order status.
1 week later… nothing.
Not from lack of trying.
I've called 7 times (each time on hold for over 40 minutes) - nobody ever answers the phone
I've emailed 11 times - not a single response!
I've chatted 3 times with "customer support" - all three times the agent could not (or would not) get me a status on my order.
Twice I was told someone would call me "shortly". Obviously that never happened.

This is obviously a well orchestrated SCAM.

It's a shame that companies like this "exist" simply to take advantage of people especially over a holiday.

DO NOT ORDER FROM THIS COMPANY!

Don't order from here. After spending hours and hours to create two wedding albums, which I was very excited about, it's been over a month and I still haven't received my item. I received a pre-shipping label on the 17th and it has yet to be updated. I've contacted customer service several times just for updates, via email, I get a basic response with no real remedy other than quoted shipping times that absolutely do not apply to my order as at this point it's well beyond their quoted times. I was able to speak to one representative and he told me my order was out for delivery? When I inquired about this as the tracking had no indication of this he said "your order should arrive soon!" When I asked for a tracking number that gave him this info he stopped answering me. I asked again and once again no answer. He just ghosted me. Then I emailed the company again with screenshots. No answer. Horrible! Save yourself the time and trouble. 😠😞

I'll never by from here again. I ordered pictures back in September and almost 3 months later never received my order. They couldn't track down 2 of the replacement orders they supposedly sent out (never received tracking info) and tried to do anything but refund me. Finally after 10 hours of trying to reach a supervisor I spoke to one and they said they would refund my money and I would receive a confirmation email. 6 days later I received an email saying a brand new order with a new order # has been shipped ! And I never received my refund ! I had to call my bank to put in a claim. Honestly there is something not right with these people

Emailed several times trying to get updates, all they would say it's in final stage, that was 2 weeks ago. Did online chat 11/19/21 and again they claimed was in final stage. Told them to cancel and issue refund, they claimed would get email and would be delivered over weekend, if wasn't they would cancel and issue refund. This morning they gave me a big run around finally agreed to issue refund claiming could take 10 -14 days which sounds fishy. Will be notifying PayPal and Discover about.

I made a photo book online which took about 50 hours of my time. I placed the order Nov 6, 2020. I waited a couple of weeks and then called them to see when I could expect my book. I was told it would arrive shortly. I tried contacting them multiple times through their Chat but no one ever responded. I sent numerous emails but they only responded to say they received the email and then never followed up. So I called a couple more times and was finally told on Dec 21 that the book was printed and would go out that same day and I would have it for Christmas. On 12-28 I tried phone and Chat several times but got no answer. When I called again, I waited on the phone for 1hour but when I was 2nd in line to be answered, they cut me off. I called again and waited another 40 minutes and again was disconnected.
I called 12-29, they answered after 35 minutes and said my book would be sent out the next day 1 day shipping. I called again 1-4-21 and every time I called, the line was busy. The next day I called and again was told it would ship out the next day with 1 day shipping. I called 1-8-21, asked to talk with someone in the US (she was in India). She said she couldn't connect me but after asking numerous times, she finally let me speak with a supervisor who said she was in the US but I questioned her again, she admitted she was in India. She said she would send an email to the Florida plant and call me back within an hour. I got no call.

What does it take to get something that I ordered over 2 months ago? Please help. Thank you

Sherry Scott

The magic mugs themselves are fine. The service is atrocious! I placed an order for two different designed magic mugs in my cart, and they sent two of the same ones. I called and spoke to an Indian woman with a dog barking in the background. She said I ordered the same mugs. Not true as I place two different designed mugs in the cart. She said she could give me the other mug free but I had to pay $8.99 shipping. That is ridiculous because I paid for two different mugs but I went along with it because this was a gift. Well... I never got the credit for the mug or a callback, so I sent an email and got an auto response with a ticket #. I sent numerous more emails and no one ever replies. These people are scammers and don't do right by their customers and I have placed many orders with them. There are plenty of US companies that make these mugs and satisfy their customers so that's where I am taking my business!

Order numbers # [protected] & # [protected]

Charged twice for delivery
Not received goods within delivery time and need them before Xmas - still waiting
Poor response from staff answering phones, unable to help, speaking to me in a different language
Offered 3 times a call back from a U.K. agent and never received calls
Unanswered emails
Emails no longer not being accepted as mail box is full
Complaints procedure is to the same mail box that is full, so unable to complain
Website advertises live chat, but it is not live.. this is just a list of FAQ with one stop shop answers
Now faced with a £73 telephone charge over 3 calls made to this number, local numbers are not advertised on the website
On hold for over 30 minutes most times, todays call was almost 1 hour on hold

Very unhappy customer and get get through to anyone in the U.K. to have my questions answered! Still don't have orders!

Hello. I ordered 2 faux Mink blankets. When the order was processed I had only one exclamation point for one picture out of 9 pictures. I received my blankets and one blanket was had 2 blurry pictures which neither had the exclamation point indicating that the pic was poor quality. No one emailed me or called me to inform me there was an issue with the pictures. I called and was placed on hold so many times just to be hung up on. I asked for the return process and was told that I could not return the blankets or get a refund and there was nothing that printerpix could do. I have ordered so many items from this company and lately the customer service and quality has gone down. How do you order a black print blanket with white stitching. That had been on everything ordered and was told nothing can be done yet again.

Ordered 9--10x10 photo canvases from Printerpix, The color is dark and faded looking on all 9, and they are all blurry. Email sent and tried to do "live Chat" Still have NOT been contacted. Tried their phone 7 times with NO answer. I bought the photos through Groupon, So I will try to contact Groupon and report the issue. I was trying to be a nice consumer and give Printerpix the opportunity to make thing right, but it seems they do not care. I have ordered numerous photo canvases from other companies and have always been very satisfied (Simply Canvas and Canvas on Demand)

I Have been having a very hard time since about two months to complete and order my two 40 pages photo books. first, the server was crashing and I could not load any of my photos to finish my projects. I called, chatted and emailed tons of times, none can help me out. Everytime, I was asked to try back after 24 hours. I did as they told but the same issues every time. I finally found a way to be able to finish my books. When I place the order, it charges me shipping for both books. However, when I purchased the voucher and was told that it is free shipping. It is my Christmas gift. Now it is still stuck in my shopping cart. How can I do? please let me know.

here is on of my ticket numbers 687985

Please fix my issue asap. Please help me out with my Christmas gift.

Complicated and Deceitful Website

I recently tried to redeem a voucher from Groupon here.
After selecting the calendar I wanted, when placing the order I ended up buying a voucher for 5 calendars instead of using a voucher for 5 calendars.
10 days later when querying why the order - for my family's xmas - hadn't arrived I was told what had happened.
Now there is no way to get the order in time for xmas. And the customer service agent refused to refund the 2nd voucher bought - as it was over the 7 days for refund.
Complete waste of money - and a deceptive website designed to con you out of money.

We ordered a 100 page photo book via a Groupon voucher and spent two full days getting the photos from our safari holiday all set up on the Printerpix website. The software was intuitive to use and easy to get the effects we wanted. At the end of the process we were asked to pay an extra £16 for photo quality paper. We were amazed to be asked that but the onscreen version on their website looked so awful that we paid the extra. The book arrived nine days after we ordered it and it was absolutely awful. It was not printed on photo quality paper, just ordinary paper and the colours were totally different to those on their website. Some pages were OK others very red or orange, no consistency. We have now complained THREE times to their email address listed on their website but have not had the courtesy of a response. I suggest that no one deals with this company as they are worse than anyone I have ever dealt with.

I ordered 3 photo books from PrinterPix on 1/14/18. One book shipped withing a a couple weeks but is not printed properly and damaged in shipping. The remaining two books have been listed as "In Production" ever since then.

It has now been over a month and half and all attempts to have my items shipped or have the order cancelled have been met with a repeated "wait another week". I have been told this now for 3 weeks with no resolve. Attempts from the BBB have also failed as they get no response from the company also. The only response I get is a canned e-mail/twitter/chat response saying they are sorry and to wait another week.

I have filed a complaint with the Florida Attorney Generals office already and a call to the Lake Mary Police department will be next.

Where do I begin? I paid $54 for a magic mug to be expedited — it came a week late, missed the birthday and came to me chipped! Contacted customer service — on line chat did nothing — so I sent an email (On october 23rd) and it's now november 5th and have heard nothing! Looks like I just lost $54 and still stuck with a broken mug — which I through out. It was delivered too late for the event, and it's money down the drain!

I had a groupon for 10 magic latte mugs — so I ordered them...8 came in fine... The other 2 came in as plain mugs — so once again I tried to go through the proper channels and "chatted" with nova this morning... The response was "you order white mug and that's what you replied"... I understand typos and pretty sure he/she meant received... When I questioned how all of the other 8 mugs were correct and all 10 were ordered at the same time, I waited for 10 minutes and got no response!

I'm stuck with $100 groupon purchase towards printerpix — and i'm going to end up letting it expire — - unfortunately they have cool items — but i'm going to start going through collage.com. I've used them in the past and they were great!

What. A. Trash.
No, seriously.
Please, get your stuff together and fix your service.
How long are you going to make mistake by mistake and confuse orders?
I guess I'm speaking for all of those people who got wrong orders. I'm one of them, by the way.
I got a blanket with someone else's' pictures. So hence those people got mine.
I guess they are not happy either and wonder how you have let this happen.
It's so terrible. It has been going on for many months and you have changed absolutely nothing.
Shame on you for such a horrible service!

I bought Mink Touch Blanket with an express delivery. It's been 3 weeks and still, there's nothing. I found out that they didn't even send anything :(
Asked for a refund and have to wait for 2-3 weeks more to get my money back. Why so slow? You were very quick in taking it.
Your customer support kept telling me that everything is ok and my blanket will be shipped soon. Why did they lie to me? It obviously wasn't true.

Message I have sent them

I have recently tried to use an offer I bought from you and in buying the ONE offer you have given me FOUR different codes. I emailed customer service for a live chat and no one has got back to me so called customer service to be told I have to pay FOUR lots of postage? When I asked Rosanna my customer service agent to speak to a manager she told me I couldn't, he wasn't available. When I asked for his name she point blank refused to give it to me (as a business owner myself I believe to be astounding!) and she couldn't tell me when he was available ever. Point blank the worst customer service I have ever experienced. I will never use this company again and will spread the story of your 'customer service' like wildfire!

Absolutely garbage customer service. complete waste of money. I never received my order. then when i contacted them in order to get some info on the order, it took several hours on the chat app. and they were not helpful at all. they gave me a non working email, so i contacted them again. they again were no help. the customer service is absolutely terrible.

I have ordered a canvas print for mother's day. That was my first time ordering from them so I wasn't sure how long it could take and decided to order in advance. My order was made month before mother's day and I thought that was enough time to deliver to my location, but unfortunately my order did not show up.
When I contacted PrinterPix they said that due to some issues shipment was delayed and that they need more time to deliver my order.
I am very disappointed with their poor service and will not use them again. By the way I still haven't received anything so I can't tell anything about the products itself.