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Princeton Mattress / product

1 301 N Harrison StreetPrinceton, CA, United States
Contact information:
Phone: 6099240004

Summarize: 1 Cheating behavior during sale 2, Sold us a dirty floor sample 3 Refused to take it back or equal value exchange Detail: On Wednesday 6/17/2015, my husband went to Princeton Mattress and asked for a king size mattress. He told Janeen the store manager 3K is too pricey and would like to look at something with fair price. Janeen took him to the basement and showed him a mattress with $1300 price. My husband asked whether he could get it by Friday, Janeen said she could give him whatever she has in the inventory. So my husband paid and signed the recipe On Friday, when the mattress was delivered, I fount out it was dirty and the driver told me it was a floor sample. My husband was shocked, he said Janeen never told him it was a floor sample. He looked at the recipt and it did say floor sample clearance. Her recalled, the credit receipt and store invoice were presented to him at same time to sign, which meant he could not look at the invoice before he made the payment. (Such a cheat). So we called store right away, and she said she would get back to my husband on Tuesday. Since Janeen is the manager, I thought maybe I should talk to the owner. So I went to store on Monday, and met a guy whose name was Jim or Jam, he said he works there. After i told him the entire story, he said, the basement was only for clearance (Janeen didn't tell my husband when she brought my husband there), and he could not do return or exchange. I said, Sir, I am not coming here to arguing about the money. I am talking about a dirty mattress you delivered to me. It can be a sanitation and health issue. Then he agreed to talk to Janeen and let her get back to us on Tuesday. So today, Janeen called and offered $250 exchange fee + Price difference between the current one and a new one. I asked to just return me $1000 and keep 300 for restocking fee and she hung up on me. I don't want to spend money in such store any more
I have photo, but they are too big to attach

Jun 23, 2015

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