Primary Financial / Collection HARRASSMENT
I called the company today to complain about a collection rep who called my husband today. She had harrassed him a couple times before this for a debt we owed due to us losing our home. I asked for a supervisor and was sent over to TOM OJINAGA who right off the bat was extremely RUDE and VILE. I told him i understood that an agent needed to call us to collect a debt but asked if he could assign it to another agent because the previous one was rude and harassing us. He started off the conservation reminding me that I had no right to ask for anything and that I was "below him" because I couldn't pay my bills. He than said " you obviously do NOT have a job because you are home today calling to complain" and I explained I was a stay at home mom and he said "HA thats not a job!" My daughter was crying in the background and he than said " well obviously you have a problem doing that". I than repeated myself and asked to fix the harassment problem. he said he wasen't going to do ANYTHING about it until I pay my debt. We both began to yell at each other and exchange some choice words.
I told him that our priority was to take care of our family and put food on the table and he said " all your giving me is excuses, feeding and taking care of your family is an excuse" He than said several times that I am a joke. I than stated I was going to turn in my recordings I have of this phone call and the others ( since we recorded ALL of them) he than became REALLY violent with his tone. He said that since I called today to complain that he was going to take a "special interest" in my case and that he would MAKE SURE we paid the debt by this week with WHATEVER MEASURES HE HAD TO TAKE. He told me I can tell my husband to "thank" me for that. I told him that collection agents are to call to collect a debt and nothing more. He seems to think different stating that " they will do what i ask them to do and she (the agent) will continue to call and use whatever means nessassary to collect a dept.
TOM OJINAGA is a supervisor? He cannot even conduct himself in a professional manner . It doesn't matter if I owe money or am owed money to, he needs to treat people in a prefessional manner. Glad I have all the conversations recorded ...made a complaint to BBB and also forwarded the recording to an attorney.