On Nov 3rd, I placed an order and was called with information that my particular model was no longer in production. The salesperson then upsold me another model. I had second thoughts the next day and attempted to cancel the order. I was told that he would meet my objections, which was an extra warranty. Brian, the salesman offered to refund the $299 cost of the warranty. My card was immediately charged the full amount and the television arrived weeks later broken. I called to get another television and was told that it would be shipped out. I had not gotten a tracking number and the credit card was still not charged back for the warranty.
Today - a full 5 weeks later, I still have no television, but I have a tracking number. Brian the salesman informed me that my refund of 299 was only 268 because of a "restocking fee" that was never mentioned previously. No information is ever given via email, although I have sent them at least 3 emails inquiring about the status of the return and replacement. When calling, you are faced with a long wait to talk to anyone - with the exception of Julie in Customer Service, all my interactions with this company have been rude and clearly not customer focused.
For example, instead of greeting someone on the phone with "Hello this is Brian, how can I help you?" or any other typical helpful greeting, I got "Hello?" The wait on the phone to get questions answered is far too long (average 20 minutes). The customer service attitude of most of the people here is clearly in need of training. The prices are not as advertised and they charge your credit card immediately and then take far too long to ship your product. They also ship the product with a logistics company that then hands off the shipment to another party to deliver the item to you. Nobody in the chain has any customer service skills.
I highly recommend that you stay far away from this 'retailer' I will NEVER EVER buy from them again and I am so angry that I am finding every single feedback website I can to tell you about them.