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Priceline.comworst customer service ever

On June 20, 2017, I made a hotel reservation online and found out it was not what I wanted so I called the customer service immediately (within 10 minutes). The "supervisor" was super rude. She said her name is Alex, her employee ID is 2069066. Not only did she refuse to help the customer, but also challenged and yelled at the customer, even hanged up on the phone. She said she was the highest one I could reach on the phone and refused to transfer the line to her manager. She did not care about customer or lost business from now on as the company was not hers. I have been using priceline for years and made more than 10 trips per year just because I had great customer service before. Very disappointed! I hope priceline will do something to educate their customer service team! Yelling at customers is never right!!!

Ra
Jun 20, 2017

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