Priceline.com
reviews and complaints

I cancelled flights 8 weeks ago due to dental emergency. I was promised a refund would be depends into my account within 4-6 weeks.. Just to make the cancellation in the first place took several calls involving being put on hold for an average of an hour each time. When I thought I had finally cancelled the flights I would receive an email or call saying if I still wanted to cancel the flights to call back.. Even though I thought that's what I had done on the last call.. Was told different things each time I called. Then when I left on my trip, after it had gone over the promised 6 week period I tried contacting Priceline online to chase up the refund money which I need. The person on the online chat could look up my details of itinerary. But tells me I can only call to ask about refund...useless when you can't call.. So I had my father call on my behalf and apparently I need to contact Emirates as Priceline is waiting for Emirates to process refund. Emirates tells me to contact Priceline as it is their responsibility and only they can tell me. I just want my refund and Priceline has been extremely unhelpful and the whole process of dealing with them has been very frustrating... Not happy at all. I just need to know when I will get my money back surely its not that hard to do.

Date 07/11/2017

Priceline is the worst company in the car rental business!
They send you an email: "cars $12 a day in denver"
When you click on it, the lowest price is $59 a day!
Then, they send you a message: name your own price 40% off
So, you spend all of your time naming a price that's only 30% off, filling out credit card information etc and after you wait to see if it's accepted...
You get a new page that says cars are $90.00 a day!
[censor] you priceline! I went to another car company and got 60% lower price. Eat [censor] and die, you lying sack of...

I booked a United airlines ticket, [Departure date: Sept 2, 2017 from ORD to LGA], for an understated, to say the least, basic economy ticket.

There was absolutely no indication of the amount of restrictions that is so kindly paired with this fare. I did not realize how horrendous this basic economy ticket was until I received my post- booking itinerary. When I called Priceline customer service to complain, I was informed that because I received such an email, the company's bases were covered.
How many times do we have the ability to check our personal emails over our work emails? I'll tell you my response: slim, to none. As soon as I was aware of this atrocity I was on the phone right away.
After reading these restrictions attached to my fare (once again, provided to me post-booking), I quickly realized this is far from any flight I would be interested in, as one cannot even bring a carry-on luggage. I travel for work and am required to bring equipment with me. The option to travel with a standard carry-on suitcase is generally assumed; therefore, when this differs from the standard there should be multiple ways to inform the client.
My purpose here is to address the fact that there was zero indication of a difference between the basic economy fare I purchased and a standard economy ticket.

Your customer service department clearly shows no empathy for customer's money.
As a point of reference, the many years I worked as a head pastry chef, any plate that walked onto the dining room floor I treated like it was going to my own family; every little detail was to be perfect, every morsel should be delicious, and above that the service to take out that plate out onto the floor should be flawless. In relation to my phone call with multiple customer service representatives, none could treat my issue with the mannerism I know I have learned in the hospitality department but very well, stems from the customer service aspect of service.
The only compensation offered was a discount on a hotel or car rental, none of which are convenient for me. I merely need to fly on the date and time requested, choose a seat, and bring 1 standard piece of carry-on luggage aboard the aircraft with me- not a preposterous request.

I booked a five night stay via express booking on Priceline.com. The hotel was identified as a 3.5 star rating. Upon arrival, the hotel is no where near close to a 3.5 star more like a 2 star rating. The room was 4x4, bathroom was dirty, room had an odor. These accommodations beyond unacceptable for me. I spend an hour on the phone with Priceline to request a refund, they refused. I speak with hotel management they refused. I go online to read the reviews and the hotel has bed bugs. I immediately check out! I want a refund. This is beyond ridiculous. I use Priceline for all my travel. Priceline has just loss a loyal customer!

I recently booked a hotel room from Priceline through Express Deal. When I shopped at the day of booking I found many resorts charge resort fees but there was some of them don't. I choose the one doesn't charge resort fees from 6-30-17 to 7-4-17. I arrived early this morning to the hotel and they refused to check me in before paying $135 as resort fees. I contacted priceline.com and they stated that they can't cancel the reservation and they can't waive the fees. They are steeling our money. I went step by step yo explain to the supervisor how I shopped with them and it was no fees but he couldn't help. I attach a picture of the process I did in different dates because the hotel is booked currently and I can't use the current dates to give an example. Thanks!

I recently reserved two flights through your website, one from DFW (Dallas) to Jackson, Mississippi today, June 29, 2017 at 10:25 a.m. I did take that flight, arrived on time, picked up my rental car which I reserved through Expedia for 12:00 p.m., took care of my business in Jackson, returned my rental car prior to the scheduled time of 3:00 p.m. and went into the airport to get a boarding pass for my second flight reserved through your website scheduled for 4:16 p.m. today, June 29, 2017 from Jackson, Mississippi to DFW (Dallas). I was then told by an American Airlines agent that my return flight to Dallas was scheduled for 4:16 p.m. on July 29, 2017 instead of today, June 29, 2017. This is an error in the reservation as I certainly did not select a return flight for July 29, 2017 - a whole month after my flight this morning to Jackson, Mississippi. In fact, as previously stated, I also reserved a rental car in Jackson, Mississippi to be picked up when my first flight landed at 12:00 a.m. and returned later that day by 3:00 p.m. Imagine my surprise when the agent informed me I was not on the 4:16 p.m. flight today. Further imagine my surprise when they informed me that it would cost me almost $1000 to change my flight to the 4:16 p.m. flight which I should have been booked for in the first place.
At the direction of the agent, I contacted American Airlines booking who reserved a seat on the 4:16 p.m. flight for today. However, they still wanted to charge me almost $400 for doing so and suggested that I contact your company to correct the error which was made in my original reservation and avoid that extra cost.
I then contacted Priceline by phone and received a call service representative who was completely lost and could not seem to understand anything that I was telling him. Furthermore, he did not speak English well. After being told that I had roughly an hour to make my flight he left me on hold for at least fifteen minutes on one occasion and placed me on hold again several times. When he returned he told me that he could change my flight but it would cost me an additional $200 for the change. I explained to him that the incorrect reservation was an error made by your company, that I am an attorney, I was traveling for work on a court appointed case wherein the Court and the County would be required to pay for the flight and I needed him to waive the change fee. He refused to do so and then asked to speak to the American Airlines agent. The agent that he spoke to was extremely confused by the request, also could not understand most of what he was saying, and spent more than fifteen minutes trying to explain to him that should could not do his job for him and, that since I booked the flight through your company, he needed to make the correction rather than asking her to do so.
After again speaking with me and then the American Airlines agent again he finally got back on the phone with me around 3:30 and my flight was scheduled to leave at 4:16 p.m. I told him to make the change to the reservation and I would pay the $200 change fee and discuss it later with a supervisor. He then put me on hold for more than ten minutes and I finally hung up and called American Airlines back to make my reservation through them.
I subsequently received a voicemail message from the same man informing me that he could not help me and I would simply have to pay the cost that American Airlines was charging for the ticket change at the airport - in direct contravention to what he had told me previously on the phone (that he could make the change for a $200 charge).
I firmly believe that this individual had no clue how to actually do his job, had no intention of helping me and deliberately delayed the process so that it was no longer and issue for him, as I missed my 4:16 p.m. flight due to his multiple delays.
I would like this matter to be addressed by Priceline immediately and for your company to assume the costs and reimburse me for the error that was made on your end, the incompetence of your employee which caused extremely stress, a missed flight and ridiculous additional costs to the State of Texas for the protection of a child in a Child Protective Services case.
Please contact me regarding this matter.

Hi, have a confirmation number with you. H27622869D3. Arrived Paris Airport. Asked Hertz Rental where shuttle was to get my Dollar car. Hertz said they had a car there for me. They proceeded to tag on another €680 including a fuel purchase option for 66.30 euros which I don't know about. I hadn't slept in two nights and the disregarded the paperwork I showed them, where it was paid in full. Because I couldn't put the €680 on the same credit card they charged $1000 ?dollars in insurance with a 20% penalty. I don't know how they charge the six €80 on my card. Also they said when I drop the car off I have to pay 1180 euroes. I'm totally confused. It's destroying our vacation, we were on a Shoestring budget. We may have to sleep in car and skip The Tourists attractions. The dollar rental agreement Paris gave me is number 553 93308 5, thanks, Ronald Pritchard. I don't have an international phone

I booked this one night hotel for 7/5/17 at Hampton Inn Austin Arboretum NW by mistake. Please credit my Visa end 6468 for the $99.27 charge. I have been a Priceline client for 20 years. I spoke with customer service and nobody was willing to help. This is very disappointing as I have never had a problem like this in the past. My email is [protected]@gmail.com

About your upcoming trip for Tampa, FL - June 07, 2017 (Itinerary# [protected])
I was referred to ace rental by you all and it was big mistake. Car inside dirty, musty, dog smell, wiper fluid out. Sales rep. Fast talker and a bit pushy. Shuttle to airport was old and busted. Customer care is a waste. Please consider removing them from your services. It sucked. I probably won't use priceline in future.

On June 20, 2017, I made a hotel reservation online and found out it was not what I wanted so I called the customer service immediately (within 10 minutes). The "supervisor" was super rude. She said her name is Alex, her employee ID is 2069066. Not only did she refuse to help the customer, but also challenged and yelled at the customer, even hanged up on the phone. She said she was the highest one I could reach on the phone and refused to transfer the line to her manager. She did not care about customer or lost business from now on as the company was not hers. I have been using priceline for years and made more than 10 trips per year just because I had great customer service before. Very disappointed! I hope priceline will do something to educate their customer service team! Yelling at customers is never right!

Booked 2 nights at the Anaheim Hilton Via priceline. No where on the price line site does it state we vae to pay for parking at 33 dollars a day . This unfortunately added nearly $150.00 in chages to out trip . When i approched Priceline customer service after being transfered around for over an hour i was told that the disclaimer on their website stating that incidentalls where not included in the cost and they where not responsible. " incidentals " is such a vage term many hidden costs can covered by this.

Due to the recent events in London, I decided it would be best to cancel my flight. Also, I have some personal circumstances going on. I called and spent today going back and forth between Priceline and Delta for about three hours. I was attempting to get back my full refund for the flight, but they would not waive the $250 fee associated with it. So I then called Delta twice and someone was eventually able to waive the fee. I then called Priceline to let them know, but still they would not waive the fee. They then called me back and told me I was misinformed and either I could receive an airline credit with Delta for the full $762 (airline ticket) or receive $512 from Priceline less the $250 fee. I'll never do business with Priceline in my life again! Not to mention their customer service is terrible. With terror attacks in London and a medical emergency they still want their $250 fee.

I booked a rental car through Priceline to be picked up at the Kansas City Airport. Two minutes after booking it, I located the identical rental on Hotwire.com for $23.00 less. I called Priceline right away and they left me on hold for 11 minutes to verify the lower price. When he came back on he said that he did verify that it was lower but he couldn't match that price because it was from a different rental car company? What is the guarantee? A competitor has a lower price...match it!
He then transferred me to their customer care department (supposedly the highest level you can talk to over the phone) They also refused to honor the lower price. NEVER book on priceline.com just go straight to Hotwire.com if you want the lowest price.

Hello
I booked tickets for my sister and her two kids via the PriceLine from Mumbai to Dallas and back. They booked a return ticket via Air Canada . ( PS the coming link was via Lufthansa) .
However it NO where indicated that Air Canada will need a transit visa .

My sister was stopped at the security checkpoint and had to face lot of hassle at the airport ( PS: 3 AM in the morning ) .
This is in addition to the financial loss for cancellations. They did not give us partial refund OR take any kind of responsibility.

I have travelled many places and in such scenarios always Booking site issues a ticket which has an indication that Passport holders of certain nations might need transit visa.

I think this was very unfair for the booking site Priceline.com and un-necessary troubled experience.

I booked 2 rooms at Waldorf Astoria Orlando through Priceline . Took one room for 600 dollars and the second one I payed 1200 dollars ( payed extra for kicthen and larger room 975 square feet as I have 2 small kids ) . When I reached hotel I got the exact same small rooms without kicthen even though I payed extra . When we reached hotel I called Priceline and they said that I should have checked when I booked the hotel and nothing can be done now . I spend thousand of dollars on bookings every year on Priceline and now am really dissapointed by Priceline and their customer service and would never use them again

After using Priceline for numerous years I had a question I needed answered before I bought my hotel room. I called them and the automated told me that without a current booking attached to my phone number that I would need to try the web chat. So I did. "Olga" was not only pressing pretyped responses (to which she was clueless) but she literally kept referring to me as "Curt". My name is Michelle. Then she would type for me to ignore the last reply because she accidentally hit the wrong button! My question was if my 15 yr old niece would be able to check in before me if my flight was delayed. She kept hitting the button for me to go to the commonly asked question and answer page. When I typed how disappointed I was with this level of customer service and that I was going to take my business to Travelocity, "Olga" replied, "I'm sorry to hear that Curt" and disconnected.

I bought a ticket from your site a few weeks ago for $525. The exact same ticket is now $477. When I called for a refund of the difference, I was told the " Best Price Guarantee" is only valid for 24 hours. That is ridiculous. If it was on another site I would still be annoyed, but would understand. This price difference is on YOUR site! Please do the right thing. My email is [protected]@aol.com. My name is Virginia Gay. Thank you

I am incredibly frustrated and angry at "your non-refundable position" on a car reservation that I made for July 13, 2017.

We just received word that we could be picked up by our family instead. On 5/20/17 I called an agent to cancel the reservation and was told that my reservation was non-refundable. When I asked if I could speak to his supervisor I was transferred to another agent. Who said the same thing.

When asked if he could give me the name of his boss he said he couldn't.

I know that car rental cancellations directly with the rental company (in our case budget) do not charge unless picked up.

If you would please respond to my concern I would greatly appreciate it. If you simply respond that this reservation can't be reversed I will never use your service again.

My requested outcome would be a refund for the rental on July 13, 2017. I will be picking up a car on July 29 as well and still plan on using that reservations. The trip number for that reservation is 01193748US3.

The trip number for the refund I would like is [protected].

Thanks for your consideration.

Mark Harnishfeger
[protected]
[protected]@gmail.com

Tried to call to switch to a later flight on the same day so that there wouldn't be a long layover. Had both flight numbers, I thought that would help, only to be disconnected once and put on hold 3 times for a total of 50 minutes. Than was told there was an error and they couldn't help & maybe I should call the airline directly. The whole computer menu that you have to go through to get to a real person is absolutely ridiculous. Was asking if I was calling about trips from the fall and winted of 2016? I will NEVER use priceline again. I had a flight change through Travelocity and it was easy peasy and didn't take long at all. Will be using them only from now on.

I made a reservation, once i paid the hotel became non exchangeable non refundable, originally there was a free cancellation tab available. I woke with 3 different people, they won't even try to help. I have a reservation from 1-4 of june and i want to change it from 2-5.
They did not care at all, and they won't acknowledge that it did say free cancellation.