Priceline.com
reviews and complaints

Due to my emergency room visit the early hours of 18 April 2018, I was late arriving to the Austin airport for my flight to Porto Vallarta. The Plane had been boarded. There was no other flight that day.
I live 70 miles away and in great pain, I booked a room in Austin to fly out the next day.
I called to rebook my flight for the next day, 19 April 2018 and spoke with Irais, who gave me a cost of $692.97. I wasn't given a confirmation number.
I called back around 1800/6 p.m. to get the confirmation number.
I spoke with Mark, who said I didn't have a new reservation for 19 April 2018. I gave him the information I had about the flight at the same time the next day as that was the only one to Puerto Vallarta from and return to Austin, TX.
Mark started rebooking my flight again to Puerto Vallarta for 19 April 2018 for the same time as on the 18 April 2018. He was booking the flight and said oops, that's gone. He (Mark) said the cost would be $851.94. He never said/mentioned at any time, this new cost was after a deduction for the original flight; what the class was, Economy, Premium Economy or Business, or I-Business. Nor did he state that there was an exchange fee of $100.00 and a Service fee of $30.00.
I feel as if I have been price gouged and my situation taken advantage of; Relying on Marks Unethical Behavior

From: [protected]@service. priceline.com [mailto:[protected]@service. priceline.com]
Sent: Wednesday, April 18, 2018 7:09 PM
To: [protected]@HOT. RR.com
Subject: Priceline Ticket Exchange Receipt for Itinerary #[protected]

Dear Customer,

Per our discussion, your tickets have been changed and the following is a financial breakdown of the exchange:

Ticket Information: Per Ticket Amount Total Amount
Original Ticket Base Fare: $215.00 $215.00
Original Ticket Taxes: $124.91 $124.91
Original Ticket Total: $339.91 $339.91

New Ticket Base Fare: $932.00 $932.00
New Ticket Taxes: $124.85 $124.85
New Ticket Total: $1056.85 $1056.85

Airfare Difference: $716.94 $716.94
Airline Charges:
Fare Difference: $716.94 $716.94
Exchange Fee: $100.00 $100.00
Total Airline Charges: $816.94 $816.94
priceline.com Charges:
Service Fee: $30 $30
Total priceline.com Charges: $30.00 $30.00

Total Amount Charged for Exchange: $846.94 $846.94
Date of Exchange: Wednesday, April 18, 2018
Please visit the Check Status section of our website to view your updated itinerary. If you have any questions, please contact our Travel Services department.

Thanks,
priceline.com Customer Service
13

From: [protected]@cs. priceline.com [mailto:[protected]@cs. priceline.com]
Sent: Wednesday, April 18, 2018 7:09 PM
To: [protected]@HOT. RR.com
Subject: Important Information Regarding Your Travel to Puerto Vallarta

Dear MARTHA GREEN,

Below is a copy of your itinerary:

MARTHA. ALLEN GREEN Trip Locator: 3UPWDP

Electronic Ticket Number: [protected]

Flight: Thursday, 19 April 2018 Airline Reference: HBJUEQ
Austin (AUS) to Mexico City (MEX)
Aeromexico - Flight AM 2687 Status: Confirmed
Aeromexico

AM2687* Depart
Austin Bergstrom International Airport
Austin, TX, US
Thursday, 19 April 2018
1:45 PM
Arrive
Mexico City Juarez Int'l Airport
Mexico City, MX
Thursday, 19 April 2018
4:10 PM
Terminal 2 Status: Confirmed
Cabin Class: I-Business Class
Duration: 2h 25m
Miles Flown: 762
Aircraft: E90

Meal Service: Cold Meal
*OPERATED BY AEROLITORAL DBA AEROMEXICO CONNECT
AM

—

Passenger(s) Seat Requested Services
MARTHA. ALLEN GREEN 01D Confirmed

—

*Frequent Flyer:

Flight: Thursday, 19 April 2018 Airline Reference: HBJUEQ
Mexico City (MEX) to Puerto Vallarta (PVR)
Aeromexico - Flight AM 0148 Status: Confirmed
Aeromexico

AM0148* Depart
Mexico City Juarez Int'l Airport
Mexico City, MX
Thursday, 19 April 2018
8:15 PM
Terminal 2 Arrive
Puerto Vallarta Ordaz Airport
Puerto Vallarta, MX
Thursday, 19 April 2018
10:03 PM
Status: Confirmed
Cabin Class: I-Business Class
Duration: 1h 48m
Miles Flown: 396
Aircraft: E90

Meal Service: Refreshments
*OPERATED BY AEROLITORAL DBA AEROMEXICO CONNECT
AM

—

Passenger(s) Seat Requested Services
MARTHA. ALLEN GREEN 03D Confirmed

—

*Frequent Flyer:

Flight: Sunday, 22 April 2018 Airline Reference: HBJUEQ
Puerto Vallarta (PVR) to Mexico City (MEX)
Aeromexico - Flight AM 0157 Status: Confirmed
Aeromexico

AM0157* Depart
Puerto Vallarta Ordaz Airport
Puerto Vallarta, MX
Sunday, 22 April 2018
6:00 AM
Arrive
Mexico City Juarez Int'l Airport
Mexico City, MX
Sunday, 22 April 2018
7:35 AM
Terminal 2 Status: Confirmed
Cabin Class: U-Economy Class
Duration: 1h 35m
Miles Flown: 396
Aircraft: E90

Meal Service:
*OPERATED BY AEROLITORAL DBA AEROMEXICO CONNECT
AM

—

Passenger(s) Seat Requested Services
MARTHA. ALLEN GREEN

—

*Frequent Flyer:

Flight: Sunday, 22 April 2018 Airline Reference: HBJUEQ
Mexico City (MEX) to Austin (AUS)
Aeromexico - Flight AM 2686 Status: Confirmed
Aeromexico

AM2686* Depart
Mexico City Juarez Int'l Airport
Mexico City, MX
Sunday, 22 April 2018
10:05 AM
Terminal 2 Arrive
Austin Bergstrom International Airport
Austin, TX, US
Sunday, 22 April 2018
12:30 PM
Status: Confirmed
Cabin Class: U-Economy Class
Duration: 2h 25m
Miles Flown: 762
Aircraft: E90

Meal Service: Cold Meal
*OPERATED BY AEROLITORAL DBA AEROMEXICO CONNECT
AM

—

Passenger(s) Seat Requested Services
MARTHA. ALLEN GREEN 17A Confirmed NONE

Airline Confirmation #: HBJUEQ

Passenger / Ticket Number:

MARTHA GREEN [protected]

Airlines adjust flight schedules for various reasons; this is a common practice and and since your airline can continue to change flight schedules, please call the airline to confirm your flight information prior to each departure. As a reminder, if your itinerary includes a codeshare flight, you are required to check-in with the operating carrier upon arrival at the airport.

We hope you find this information helpful.

Sincerely, Priceline.com Travel Services Team.

Please do not reply to this e-mail. E-mails sent to this address will not reach an agent. To e-mail us, please visit the Help Section of our website

I booked a hotel roomfor the 14th and when i got to the hotel, i was told that i cannot check in til after 3pm. Priceline failed to tell me this before i made the purchase. So i had to wait at the hotel from the morning til mid-afternoonin the lobby like a bum until i was able to get a room! I called Priceline and asked for a refund so that i can find another room but Priceline were so rude and did not offer me any refund!

I booked a china southern flight from priceline website. I had to cancel one leg (return trip) and receive the refund of it. I have called china southern and priceline atleast 10 times. Both keep sending back and forth and not taking responsibility. Priceline is the responsible one because I booked through them and say they can do nothing to refund now.

Ticket number - [protected]

First, I booked a car for a 6:00 pickup at Kingwood, Tx Enterprise. When I left to go pick up I noticed online that they close at 6. When I called I was told if I wasn't there before 6:00 They would be closed even though I had a 6:00 reservation
2nd when I got there they said I needed a utility bill and paystub — which I had no idea as it says nothing about that on pricelines info.
then the only other cc I had was my husbands and they said he had to be there. So I called him to come up there.
They then came out and proceeded to tell me they would not wait the 10 minutes it was going to take him to get there because they needed to get home to their families.
I then asked her to put in writing that I did not get a car and she refused. I literally had to ask 10 times to get something in writing.
Why would you allow reservations at closing time?

Look elsewhere, prior to booking my hubby's flight to halifax for his brothers graduation I had called around looking for any companies that would provide the best return/refund options. (my hubby works in the oil field so booking dates can be nearly impossible) when I called the customer service line I spoke with a very "enthusiastic and helpful" price line agent. She listened to my reasoning for the call, and assured me that she understood my concerns and let me know that with the purchase of their "trip protector" i'd be able to add insurance to my trip, allowing me to cancel at any time.

So imagine my surprise when I called 2 weeks after to cancel this trip, (my hubby's job was on a spring break up so he was placed on a temporary lay off) that I was unable to. I'm looking at a my allianz insurance policy where it states I have cancellation coverage for $456.00 (price of my ticket before taxes) but every time I call regarding my request i'm told I cannot cancel.

I have spoken with the main "supervisor" who sounded like she was reading a script. She refused to understand my concerns and kept repeating that it was out of their hands, I was told on two separate occasions that I would receive e-mails explaining how I can submit a claim yet nothing was ever sent. When I spoke to allianz the company that provides the insurance I was told to contact price line. All in all an impossible task. I called again yesterday and asked to speak directly to the supervisor I had spoken with the day prior and was rudely told i'd already spoken with her, when I insisted I was left on a 55 minute hold ending with me hanging up prior to talking to anyone!

This company is not worth the headache, they do not care about customer service only about making a dollar.

Many trips to same hotel. [protected], 2 nights, late March, taxes and fees, 24.98. [protected], 1 night, early April, taxes and fees 13.97. [protected], 1 night taxes and fees 13.97. [protected], 1 night taxes and fees 13.97. [protected], 1 night, taxes and fees 13.97. New reservation for this weekend, [protected], 2 nights, taxes and fees, 53.00. I am wondering why taxes and fees are so much higher, more than double than my last 2 night stay, which was in March. Thank you.

Hello.
I am very, very upset! I did a google search yesterday for a Hilton hotel in Tallahassee, FL. When i selected the 'call' button, somehow apparently it contacted me to priceline, rather than Hilton. I still dont know how that happened, but regardless, the fact is that I continued with the call and was NEVER informed that I was speaking with priceline rather than Hilton. I was 100% under the impression that I was speaking with a Hilton representative. Not once did the representative say that he did not work for Hilton, despite the fact that I ask him multiple questions about my Hilton Honors rewards and about making reservations with Hilton discounts! The only thing he did say when I questioned him about looking up my honors number was that they should have no problem whatsoever looking up my honors number at check in, and have my rewards credited that way! What a blattant lie!
Plus, though he gave me a confirmation number, he never actually emailed me my confirmation like he was supposed to! I've never seen such blattant lies and bait-and-switch in my life! I didn't discover that the reservation was made through priceline until I arrived at the hotel, and of course since this is a 3rd party, my honors rewards can't even be used!
I am beyobd irate! I will never, ever, ever, ever, ever use priceline in the future (which is a shame for you because i did used to use you and i travel A LOT). And i will make sure that NONE of my friends and family ever use you in the future as well! Have a nice life getting less business!
Kaylee Perry

I'd give them a zero if possible!

In March 2018 I was trying to book a vacation package from Toronto to Orlando. The site would allow me to pick my hotel and flights, and input my name and my sisters names as passengers and it allowed me to put my credit card information in. Unfortunately after hitting submit I would receive an error message indicating that they flights I had chosen we no longer available and I would have to pick new flights. I attempted to book this package over multiple days as the flights were continuing to show as available to only ever receiving the same message "flights not available". I contacted a customer service representative looking for some assistance in booking my package only to be advised that the Customer Service Reps only assist customers after they have booked and received a confirmation number for a service through the web-site. The agent couldn't help me book a trip. I asked about the error message I was receiving and he indicated that I just needed to keep trying or I had to choose other flight times. He confirmed that the flights while they appear on the web-site as an option may no longer be available. I hung up and tried again over different dates as per his suggestion to book my vacation, still with no success - still receiving the same message. I gave up trying to book through Priceline as any of the other flight times being shown didn't work with my schedule (and really who knows if they were actually going to be available). While I was unsuccessful in booking my vacation package there was still a hold put on my credit card for the money. I contacted the customer service team to find out why there was a hold put on my credit card given that I was unable to book through the web-site. The customer service agent confirmed that no trip had been booked under my name and my credit card would not be charged. However I have been charged $1298.15 for a trip that I was never able to successfully book. I never rec'd any other message other than the flights you were interested in are not available….I did not receive a confirmation of a trip booked.

I booked my vacation package through another company as I was not successfully in completing my booking through Priceline. The trip is for the same dates, hotel and people - why would I have booked a second trip for the same people and dates?

I contacted customer service team on April 23, 2018 and spoke to George who indicated that he was sorry I was no longer satisfied with my reservation. I told him that was not the issue, my issue was that there was no reservation as no confirmation was ever sent to me. I spoke to supervisor (Max) after being given a run around who stated he would escalate my issue as a travel service/web-site error issue and provided me with a case #*** . He stated that I would be contacted within 3 business days. Today is May 1st and I have not been contacted by anyone from Priceline regarding my issue.

I have no clue how they are still in business

May 1, 2018. I just wasted 45 minutes of my life trying to book a flight/hotel package online. When I got to the payment page the web site rejected my payment stating "Your CVV Code must be 4 digits." I entered the 4-digit code multiple times and got rejected each time for the same reason. My card is perfectly fine - I just used it last week to book online with another web site with NO problems. When I called Priceline to get assistance I got a call center in the Philippines that was of NO help. I spoke with two different agents and all I got was the canned response they read from a cheat sheet. "We can't take payment over the phone ..." blah blah blah. So how am I supposed to book my trip? "I'm sorry that we cannot assist you ..." more blah blah blah. I asked what the agent would do in my position. What would YOU do if you are using the Priceline site and it is not recognizing your VALID card? It is YOUR computer glitch, not MY problem! More apologies, more blah blah blah, barely understandable (and I am good with accents) and absolutely NO resolution. I am pissed. Waste of time and I still do not have my reservations. Screw Priceline. Never again.

I booked an express deal with Priceline.com when the hotel was reviewed knowing it's condition I called to be transferred to another hotel that is not an express deal. I was basically told that there was nothing they could do. The last person told me they are putting me on mute even after explaining my situation and reason of not wanting to stay there. Now I have to basically stay in a scratchy hotel or lose my money which they said they couldn't do anything about. I know of friends and family who have had express deals cancelled due emergencies but mine even after complaining was disregarded.

Ii bought 2 tickets from St. Louis to Phoenix for April 28, 2018 due to medical reasons my youngest son cannot fly. I was informed that I could not get a refund which is fine so I asked can I add a different passenger. I've paid my money for these tickets and I'm not sure why that would even be a issue. I was trying to add my nephew. Now if I'm having a hard time processing your policies because that makes no sense. Then I was told that I can pay 25.00 to get a refund, like really? So why not deduct the 25.00 from the 120.00 ticket I purchased? I'm wondering how many people have lost money dealing with your services. I'm sure plenty

Booked hotel online which I thought I dealing with the Hampton Inn Brenham TX had a bad storm in Northeast had to cancel hotel 151.42 for one night. Confirmation shows all of hotel info including there phone#. When I called hotel they said they could cancel but the card on file was not mine so I won't see a credit on my card will have contact third party...This is fraud...Priceline gets credited plus takes the customer money after not receiving the product. I want my money back... The hotel reservation says 24 hour cancellation.

I booked a room that was not used because I Didn't make it into town cancelled immediately and was still charge hung up on by customer service as of 20 mins ago...Alex 5260139 and or Bryan and until today was rather please with but never again I constantly used this service but the willingness to either just say hey unfortunately we cant do or we can help rather that blatant rudeness shows me any and everyone can work there and I GUESS I SHOULD USE SOCIAL media to spread the word

We ordered hotel for 4 nights from April 28. Trip number is [protected]. Hotel room costs more than 1000$ and we ordered it from a retale prise page (not even express deal). I got a discount 10% 2 days later which I want to use. So I decided to cancel hotel as we ordered not Express deal. Than I was going to order hotel again and use my 10%off coupon. However I found that we still can't cancel it. That is very unfair because I could order without Priceline and have a normal cancellation policy. I can totally understand your policy if I buy express deal or name your own price. Please help me to use my coupon discount or help me to cancel my retail price hotel so I can reorder it and get my 10% off. This is very disappointing and no sense in future to order from retail page. Hope you can make it. Thank you

I booked an express deal hotel with Priceline. It was advertised as being a 3 star hotel similar to Courtyard of Hyatt. The website says that I should expect solid service, extra amenities, and well decorated common areas. Yet, when I book the hotel and go to the companies website the reviews tell a different story. Their are complaints about broken toilets, leaky roofs, poor housekeeping, even theft. I don't feel comfortable staying at the hotel and feel that I was deceived.

I booked a hotel today on priceline.com at 1:12pm EST. My priceline itinerary for Baltimore, MD - Friday, May 25, 2018 (Itinerary# [protected]). I went on priceline.com this evening at 9:40 PM to show my fiance the hotel that I had booked and priceline was showing the same exact room for $139.02 per night instead of the $144.10 that I had paid. I contacted customer service via a live chat and then I called customer service. I was told by both separate representatives that they could not verify the price discrepancy. I offered screenshots as proof. I don't understand how the discrepancy is possible. I searched from two different devices and my search yielded the lower price, yet your representatives could not find the lower price that I was seeing. I am very upset and disappointed and I don't see myself using priceline again.

I rented a car near Lake Tahoe. Got to the rental place and my reservation was slated for the next day. I cancelled my request. A couple weeks later, I was billed for the cancelled car. I wrote to AMX to have the charge deleted.
AMX deleted the charge. Priceline fought back and AMX re-charged me. Priceline is an unethical, lying enterprise... Very similar to the current state of affairs in D.C. Do not use Priceline... for ANY reason.

I booked a room at a hotel in England. There were many options and I booked the "Family room" instead of the Double room because I have children. After I booked, I received an email from Priceline that it is only valid for two adults and the hotel may charge me for more people upon arrival! I contacted Priceline via the live chat and was told there was nothing they can do and when I said I was going to file a complaint. They said suit yourself and hung up on me!

I booked 2 rooms using priceline express deals for the dates 8th Apr 2018 till 10th Apr 2018 on April, 2 2018 around 8p.m. EST. but once the resort name was revealed I realized that the rooms offered are much cheaper on the other website. I contacted priceline chat agent and shared the details as well as I called customer care number and shared my details.

They refused to do price match as they are not able to find it but I was able to find the same deal on the same site.

After spending 2 hours in follow ups over chat and call, priceline agent did not believe my prices but, "in other way round I have to believe them when they say that they are not able to find the same price" which i my mind either proved me a liar or the process of finding price on their end is unethical .

Either priceline should remove the price match policy or they should honor when a customer is sending details about price match.

Please find attached the prices that I found which priceline agents were not able to find it.

I unknowingly booked a hotel room at the Radisson in Fargo, ND. through Travelweb. Reservation # Q05XDM9. I was charged immediately for the room ($649.15) and a booking fee ($7.99) and was not given a credit even though I cancelled this room on March 12, 2018, far before the cancellation date of April 23, 2018, by 4:00 p.m. Cancellation # C5247979.

I've called the following numbers: [protected], [protected] - they just instantly play music. I called another number I found on the Internet which only rings and never answered. Likewise an email to the Internet address was bounced back undeliverable.

The way you deceived me into booking through was criminal to say the least. I want a full refund of the money I spent on this room immediately.