Priceline.com
reviews and complaints

Hello I am writing this email email to complain about all the customer service employee I have talked to. I had booked a reservation for November 24-25th on bid your price. I made a mistake with the date and I actually needed it for Oct 28-29. I called customer service and she sounded really nice and took all my information and notes down. I thought it was gonna work out and it was going to be fixed but who knew I had to talk to about 10 people to have something solved. I know I made the mistake about the date but I have been a loyal Priceline customer and I thought they could help me out. Nope not at all. They kept telling me they would call me back after they talk to the manager at the hotel but I didn't hear anything from them. They kept saying can't get a hold of the manager and blah blah. So the Third day I called the hotel and I got a hold of the manager and she even agreed to change the date I would just have to pay 20.00 extra. I'm fine with that but she said Priceline have to call her. So then the customer rep got back to me and said "oh mam sorry there's nothing we can do about it the hotel is prepaid and stuff. She didn't even talk to the manager because the manger was a girl and the customer Rep said the guy said this. Unbelievable service. Full of crap, they kept trying to reassure me saying oh well immediately call and solve this, [censor] all the way. The only time they actually called the hotel was when I called Priceline. Never will be Priceline customer ever again and I will make sure my friends know how [censor] the customer service is when you make a stupid tiny mistake! Thank you Priceline

After booking and entering payment information, a confirmation is received indicating the hotel is fully booked and confirmed and that the room will be held with the credit card. However, there is no mention that a scanned copy of the credit card and photo ID needs to be sent to the website in order to confirm the booking. This email also gets recognized as a junk email by most email servers! Princeline also refuses to reimburse or offer a discount for the inconvenience caused and also forces the client to re-book a new room if the original room is now unavailable!

On your express deals you charge me the exact same price for the hotel that I found on other websites and lost me the chance of getting my Choice Privilege rewards thinking I was getting a discount for my room. When I called and asked them to either redo it charge me a little more money to give me something better they said they could do nothing for me I'm very angry.. as of now I will never use your company again because you were dishonorable. You've now made it not enjoyable to go to the hotel on my anniversary this weekend.

I reserved a rental car for September 28th through Oct 2nd at the Budget Rent a car. Location: 9003 University Blvd, Coraopolis, PA 15108. My car was for a full -size car. Car type Chevy Impala Limited or similar. Priceline trip number [protected]. Time of pick up was to be 9 am. When I got there at 9 am they did not have a car for me. The owner of location called down to the airport. I waited until 10 am when they brought be Nissan Rogue. The suv was filthy and the passenger seat was torn. They called again for another vehicle and waited until 11:30 am for another car to be brought down. from the airport. I needed to be on the road as soon as possible. I had an 11 hour drive to start on to get to Des Moines, Iowa by Friday morning at 9 am for an appointment. The owner was put out that I did not want the car and did not want to make waves with the airport Budget staff. Finally by luck another rental came in by some one and was clean. This was at 12 pm. Then the air port budget rental people came and tried to get me to use a Ford Fusion. That is not a Full size rental. Over all the experience was awful. I will never rent from them or use priceline again to look for rental vehicles. The Budget rental place was uncaring and in no hurry to help.

Priceline Trip # [protected] paid for 8/11/17. Rental with Alamo was in Sioux Falls SD 9/21-9/30/17. Was charged $99 + $436.63. Returned vehicle at noon on 9/24/17 due to change of trip plans. Both Alamo and Priceline have refused refund for unused time. Resolution is to refund unused days. I can understand a small surcharge but not $322 penalty. This is just wrong.

In the middle of September, I booked a flight through Priceline for travel to Europe. I never received confirmation for my flight -- waited a few days -- checked my spam folder even. Nothing. Called the airline directly and confirmed that I was NOT booked on any flights and worried about fares increasing, booked a flight directly with the airline at a higher price and slightly less better itinerary than what I got through Priceline. I just opened my credit card bill and there is a charge for the ticket for which I never received any confirmation. I called Priceline and they said that they can't refund me until they get a refund from the airline. 1) I NEVER received confirmation of any kind via email or anything from Priceline -- checked all my email folders again while I was on the phone with the customer service agent and 2) the airline also confirmed before I booked the 2nd time that I was NOT booked with them. Since this was days after I first booked with Priceline, this means there was a delay on THEIR side with the airline. Now, I have two tickets going out on the same flight and Priceline is saying they cannot refund me unless they get refunded by the airline. Their delays and mistakes are not my fault and so I should be refunded and they should figure out their own issues with the airline. If you resell someone else's product and you make a mistake, you don't put the customer on the hook for the price of the product. That is ridiculous. Never book with Priceline!

Booked a room through priceline.com for October/2017 for a one night stay at Comfort Inn and Suites in Cocoa Beach Florida. Priceline advertised this room as "Park and Cruise." Room details state that parking and transfers to/from the cruise port are included in this room. Room was more expensive than other rooms Priceline was offering. Because I always follow up and check on things before traveling, I called Priceline AND Comfort Inn and was told by both that I get the room only and not "Park and Cruise." I sent them screen shots of their own website showing what I should be getting. I kept being told by Priceline that it is a Comfort Inn Issue, and Comfort Inn says it is a Priceline Issue. After 5-6 calls and numerous chats getting nowhere, I gave up and cancelled the room. I feel sorry for those that don't double check and show up at the hotel thinking that things are all set. Priceline's customer service was friendly, but they did not honor their website or get anything done.

I booked a flight from Burlington airport to Austin, TX, with a change flight in Atlanta Ga, I booked the flight in July and found out 9/20 that the wedding was no longer taking place. I just placed an instant chat with Cesar a rep from Priceline and he told me that the tickets are non-refundable, non changeable due to restrictions. These were tickets for in excess of $550 dollars and there was a rental car in the package as well. Now I don;t know of anyone in this day and age that can afford to just throw away over $550 dollars worth of tickets! They wanted to know the reason and I told Cesar that the wedding was cancelled, then they lay it on your that it is due to RESTRICTIONS! I will never do business with PRICELINE again! SO think twice if you are inclined to even entertain this idea! Would be nice to be refunded my hard earned money!

I booked hotel in Boston through Priceline online last August/2016. One of the most important selection was indoor pool hotel which I selected before I booked. Priceline should show all amenities even though express deal. It was unknown amenities. It showed three star hotel express deal before selection. However it was not at all. It is not a gamble. Priceline took advantage from those cases and earn millions of dollars from consumers like me. Consumer has no protection what so ever. Priceline has a pages policies and lawyers. Priceline well secure by our money is not right. Consumer not get enough explanation before transaction complete. After payment transaction shows amenities. It was bingo for Priceline and disaster for consumer. Consumer lost money and in order to get money back has to hire lawyer and spend more money!
I think it is a discrimination. Let's say it was mistake I called them right away they should compromise the other way. That would be professional respond.
I paid it $ 735.28 and a minute later they showed totally different hotel as a booked. Immediately I called Priceline to refund my money back and I told them it is a discrimination and they are not honest at all.
They declined to refund money back. In the same minute I called my Citibank service and I asked to blocked to my credit card and not to let Priceline get money. However they were faster than us. As a my consumer point of view is Priceline find good opportunity corner as secure themselves with their policies. consumer and not enough explanation before transaction complete. that is the most profitable
I asked Citibank to dispute money.it took more than a six months to finalize. Priceline refused to payback my money. I am devastated. I never stayed at this hotel and I paid full.
I am asking only my rights to be full filled.
Case number/reservation number: D-[protected]
Thank you
Gulser Yaman
Interior Designer

I booked a hotel room through Priceline, they automatically charge my credit card gave me a confirmation number and when I got to my hotel the front deal person at the hotel said that his confirmation number did not match up mine and that he had already closed communications with Priceline for the day. So I was unable to get my reserved room and now I am having trouble with price line refunding me My money! It has been over 2 weeks!

My daughter has asthma and was caught in the Oregon fires and hospitalized.
Wife and I flew her to clean air but she was admitted to hospital where she currently resides (9 days so far). Priceline refused to allow a flight change ans stated they were UNABLE to do so. A simple data entry and they wouldn't help. They did offer my the "opportunity" to PURCHASE another ticket!
A Certifiable medical emergency and they refused! I'll NEVER use them again.
Fortunately, I contacted the airline directly and they allowed the change with an open ticket until she's released and able to travel. THANK YOU United Airlines!

I had to call almost twenty times to find out about my eligibility for the cancellation of the vacation package I had paid for that was bound for Jamaica as the layover city is most likely to be hit by the hurricane. Not only I had to call back multiple times to speak with various agents who told me different answers about the flight cancellation policies, but the worst part was the attitude of the supervisor I spoke with after I have requested to elevate the call if necessary. She was extremely disrespectful, was not even sincerely apologetic and she kept on going on and on with the manual-like comment when I was asking a question. When I actually asked a question after having to stop her to listen several times, she would just pause without answering my questions. As a regular customer with Priceline, I am shocked and highly dissatisfied with the attitude of a so-called supervisor and how unprofessionally she dealt with the customer. Priceline should train their staff better and also develop a room for customer care taking up some responsibility as an intermediary agent especially under unforeseen exception situations instead of telling their customers to check on the airline websites. If I had to go through that extra hassle, I'd rather book it directly from their website than having to book it through Priceline!

We booked a room through Priceline and got there and the hotel was full. Priceline over booked the hotel. The hotel only had 65 rooms and priceline booked 108 rooms. We drove around searching for a hotel for 3 hours. There were no rooms with in 150 miles from there. We ended up sleeping in our car and they compensated us $10. The hotel called priceline several time and the times they did answer they did nothing about it, they never apologized and STILL kept booking rooms!

My wife booked at hotel through you and paid in full as I wasn't financially able due to emergency repairs on the road upon my arrival I was refused a check in because no money for a deposit or credit card asked for a refund was told it would be taken care of the following day when the manager was there now I was informed today the hotel refuses to refund my money stating I was a "no show" when in fact I was at the hotel when I contacted your company about canceling, so now I'm being ripped off by priceline and its affiliates super 8

I have never been charged a cancellation fee for a car rental. I just cancelled a reservation with Priceline more than a week before the reservation and was told the reservation couldn't be cancelled but as a courtesy they would only charge me $36 for the cancellation. I am shocked - nowhere on the listing did it say that it couldn't be cancelled. I will never use Priceline again.

I booked reservation for my wife and I to travel to San Diego on Sept 7, 2016
from Orlando to San Diego. We were to travel on October 9th. A major Hurricane hit our area, Daytona Beach, we live on the Ocean and had to evacuate. We left our home on or about October 5th and moved West of Orlando, we didn't get back until the 10th or 11 of October the bridges were closed. I called Priceline and reached them on the 7th or 8th of October and cancelled the reservation. Orlando airport was closed as well.
I later learned the amount I paid $ 618.00 which I put on my credit card would not be refunded and now they tell me the credit is not $ 618.00 but $ 138.00 each for my wife and I. This was a natural disaster that caused major damage to my home since I leave on the Ocean. I called, they cancelled and now they won't give me full credit. Please help me on this otherwise I will never use Priceline again. Carl Como Tutera [protected]

I booked a flight with Priceline from Dallas to Toronto and back with a confirmation. The day before the flight I got an email saying my Terminal is at C. I tried using their confirmation number they sent me to check in with WestJet airlines but it says they couldnt find my flight. Arriving 2 hours and 25 mins early I went around C looking for a WestJet agent but never found WestJet. I then checked my email from Priceline and says your flight updated to Terminal D. Panicking I took a terminal link to D and no where could I find WestJet. I asked about any airline worker I saw and people kept pointing me in loops. I then got on a Termlink to terminal E and saw a Westjet counter but no one at the counter. I then went all around E looking for a different WestJet counter and even asked TSA but no one knew. I then went back to the WestJet counter and saw a phone number to WestJet and called it and the lady told me my flight is WestJet but operated with American airlines and I can checkin with them. She also gave me a different checkin confirmation number. At this time it was too late for me to catch my flight. American Airlines tried to put me on standby but the ticket is WestJet so they couldnt do anything. I called WestJet and they said Priceline can cancel the ticket because they don't recieve the money until i'm on the flight. Priceline said there is nothing they can do and it's pretty much my fault for missing my flight. I still have the emails they sent me on where my terminals are and a picture at E where WestJet is. I lost a different one way ticket thru Air Canada because I could not make this flight. Priceline told me they will hold this credit but Air Canada will charge me 200 for rebooking my flight. So basically i'm left with nothing. I have proof that Priceline.com messed me up. Date flying to Toronto is Sept 1, 2017. Date flying back is Sept 5, 2017.

Will never use this website. They are a rip off. They have airline tickets advertised on their website but charge a different price only when you click on the one you want to buy. They ask for all your info making sure you are serious about buying and then they charge a different price when you put your card info in. Called the website to talk to someone only to be transferred to a supervisor (Abigail) who was extremely rude and was told you already paid you should have paid attention to prices. If you are advertising a price on your website its only fair that customers pay that price not any price you determine they should pay. My card has been charged 3 different times as I have tried to book flights on this website. Horrible customer service and fraudulent prices

I booked a hotel room for 3 nights through Priceline. They offered the room for $90 a night then they tagged on taxes and fees so my total came to $319. When I checked out, the hotel gave me an itemized bill. The room was rate was $101 a night with the Sunday night stay being$49! They charged me $90. The hotel total with all their taxes and fees came to $294. I called to inquire about Priceline fees and they said they didn't have any. When I asked for a refund of the difference they wouldn't budge. Save yourself some time and just call the hotel. Bet you get way better rates. This was a waste of my time and money. At least the hotel was nice.

I booked a room in Montreal with an express option, it means you never know at what hotel you'll get, but you can choose some details like smoking/non-smoking, parking lot etc. So that's what I actually chose. They ignored the chosen details and just booked a room. I noticed it and called them, but they did nothing.
So I had to look for a different service to find a hotel. And I will never use priceline for sure.