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Priceline.com / lack of customer service training and no refund provided due to medical emergency

Williston, ND, United States Review updated:

I have called Price line numerous times in regards to my husband missing a flight due to me going to the hospital for emergency surgery. Due to the ticket and no insurance purchased we were told in no situation would we receive a credit for future flights or refund. However by other representatives (even the morning of the flight) we were told that we could call back with documentation regardless of not having insurance and receive a refund.

I am disgusted with the customer service and lack of integrity of this organization.

Dubi Cummings [protected]

Du
Oct 28, 2017
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Comments

  • Po
      Oct 28, 2017

    I'm sorry to hear about your hospital stay, however this is a risk you take when you choose not to buy insurance. It is offered for emergencies like this and since you chose not to purchase it, you are responsible for the loss of funds.

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