SUBMIT A COMPLAINT / charge for non existent "service"

United States

I made a reservation through Priceline to stay in a hotel near Lake Tahoe. When I arrived at the place at 2:00 AM in the morning, the hotel was closed and me, my wife and two children have had to sleep in the car.

Now is trying to charge me for this "service" telling me that the hotel accepts guests only by 10:00 PM. The policies etc. etc.

I am pretty sure that I made this online reservation at around 11:00 PM . I checked my e-mail and confirmed that I received the confirmation e-mail at 11:30 PM.

They should fix their I-phone ap. before trying to rip off their customers.

This is ridiculous .

Jul 18, 2016

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