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1.4 1008 Reviews

Priceline.com Complaints Summary

87 Resolved
918 Unresolved
Our verdict: If considering services from Priceline.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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6:06 am EST
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Priceline.com hotel room booking

I planned a trip to Boston several months ago. I used Priceline. Never again. Due to a change in plans I tried to cancel the hotel room I had booked. According to the hotel, the time I booked is very busy and they could easily resell the room, but they have a contract with Priceline. Priceline will cancel the reservation, but will charge me the $200.00 for the first night. If I don't use the reservation, they will charge me for the full cost of the complete stay. If I cancel they admit they will resell the room. Usually if a room can be rebooked (ie cancelation is before the stated time), they do not charge you. I have spent a lot of time on this on the phone and on line, but they are adamant that they can do this. Seems this may be how they make money.

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JeffSmith4
, US
Aug 20, 2009 1:56 am EDT

Or, maybe, their policy says that you can't cancel after you book. Hmm, maybe you should read the very obvious bold print on the final page before you submit your booking.

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5:30 pm EST
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Priceline.com hotel not booked in area they descibed

I made an offer for a 4*hotel in Paris France in an area detailed Eiffel Tower - Grenelle - Montparnasse and the description read: "Nothing in Paris is more picturesque than strolling through the Champ de Mars taking in the spectacular view of Paris' most famous attraction, the Eiffel Tower. After dusk, catch the Tower's romantic light show, which displays every hour. For a different view, tour Paris from the water on a riverboat in the Seine - many of them set sail from this area. Other attractions located in this zone include the National Assembly, Military School and Le Bon March, the world's first department store."

What I got was a hotel in an office park outside of the city. I tied playing nice and went thru three levels of customer service.. I then sent a letter to the top 5 officers of the company. No response. I then filed complaints with the Attorney's General of OR and CT. Next I filed a dispute with AMEX.

Their only response has been... it falls inside the mapped area. Which is a joke unless you are a city planner and know the city... The point is They describe and area and give you something completely different.

Below please find my communication with Priceline:
Dear Ladies and Gentleman,

I am writing to you as I have received no satisfaction from the 1st three tiers of your organization. I don’t believe that you understand that misleading advertising is not legal or a very customer friendly option. I’ve only heard “we are very sorry, we can’t do anything to help” You can and you must. If you took the time to read what Priceline’s description says and they look at what I got you would certainly understand my frustration. Below is the letter I wrote last night followed by your own Teddi Cremeans, reply. I await a better response.

I have been an avid Priceline.com customer since the beginning, and have been wildly happy with cars, hotels etc.

The above reservation is a disaster. When I booked and looked at the areas you define, I began with area 3 you describe as Champs Elysees, Opera etc. I didn't get my room so I added area Area 4 Eiffel Tower - Grenelle - Montparnasse. What I received is nothing like those areas. Your description of the area is: "Nothing in Paris is more picturesque than strolling through the Champ de Mars taking in the spectacular view of Paris' most famous attraction, the Eiffel Tower. After dusk, catch the Tower's romantic light show, which displays every hour. For a different view, tour Paris from the water on a riverboat in the Seine - many of them set sail from this area. Other attractions located in this zone include the National Assembly, Military School and Le Bon March, the world's first department store." What I got was nothing of the sort. The actual hotel was fine, it is not however in the area you described above. I quote from the actual hotel's web site:
History and national heritage

* Historic monument
* ARC DE TRIOMPHE : 7.00 km / 4.38 mi
* EIFFEL TOWER : 4.02 km / 2.50 mi
* INVALIDES : 6.00 km / 3.75 mi
* LE GRAND PALAIS : 7.00 km / 4.35 mi
* MUSEE D ORSAY : 8.00 km / 4.97 mi
* MUSEE DU LOUVRE : 8.00 km / 4.97 mi

* Museums
* GRAND PALAIS : 7.00 km / 4.38 mi
* LOUVRE : 8.00 km / 5.00 mi
* MUSEE D'ORSAY : 8.00 km / 5.00 mi

* Special tourist area
* CHAMPS ELYSEES : 7.00 km / 4.38 mi
* EIFFEL TOWER : 4.02 km / 2.50 mi
* MONTMARTRE : 20.00 km / 12.50 mi

What you sold me was a business hotel in an area that is not at all touristy.

I spent 40 minutes with your two tiers of telephone support, the first mans name I do not recall, the 2nd man was Paul Working ID ROAL. He kept telling me how sorry he was, but the hotel falls inside the map... This is not acceptable. If anywhere in your description you would have said "Includes areas such as your area 5 La Defense, I would have never even considered the option.

I would like if you could either cancel my reservation and I can just book a hotel without naming my price or put me into an acceptable hotel and area. Time is of the essence please let me know if you can help me.

Thank you for your time and attention.

Sincerely,

Pam M

I would appreciate any thoughts or ideas.

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Vonore666
Vonore, US
Jul 01, 2009 4:26 pm EDT

I had the same miserable experience with Priceline. Pleaded with them that the hotel was not as advertsied; weeks before the arrival date. All I got was they were sorry and screw you. Wrote to the executives and go nothing. Never will use Priceline for hotels.

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12:14 am EST
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Priceline.com airline ticket

I booked a flight online through priceline.com I accidently pushed a wrong date on the computer. Within a couple minutes I sent an email informing priceline of my error. Priceline basically said they would not refund or change the ticket date. Since I was to fly American Airines I called them and they said since the email show I let priceline know what happened right away, American Airlines policy was to issue a refund. Priceline again tole me they were not going to refund my money, would not change the date and let me fly at a later date. I'm on disability income and it took me awhile to be able to afford this ticket but now I'm told they will keep my money and will allow me to transfer the date on a later trip. In my opinion Priceline.com is a rogue company and I will be making plans to sue them. No person disabled or not should be treated in this manner. I WILL NEVER USE THIS COMPANY AGAIN AND AM SEEKING COUNSEL TO SUE THEM FOR TAKING MY MONEY FOR A SERVICE THEY DID NOT PROVIDE AND I DID NOT USE! [protected]@sbcglobal.net

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8:31 am EST
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Priceline.com bad service

I was trying to book a minivan for my trip to Florida 1/18/09 to 1/25/09. I decided to try Priceline.com to get an inexpensive rate. I selected the minivan option, since the only vehicles that will work for us (we have 7 traveling) would be a large SUV or a minivan. I did the "name your own price" for a minivan for $18. It was rejected. I figured I would keep trying different increasing dollar amounts to get the cheapest rate. I then tried $19. So then a confirmation page came up and said that it was approved. However, Priceline reserved us for a MIDSIZE car which is not what I was attempting to book. I immediately called contacted customer service and they said that they would make an exception and reverse $192.49 of the total charge of $211.49, that had already been charged to my credit card. She said I would be still be charged for the price of the rental car for one day! I asked if she could resubmit my offer of $19 for a minivan which is what I was attempting to do; however, she told me that she was unable to do that. I am very upset that I am being charged $19 for a 1-day rental of a vehicle that I cannot and never intended to use, nor reserve AT ALL. The rep stated that the reservations are non-refundable and the website confirmed the type of vehicle. I explained that if I had been able to book a minivan I would have certainly wanted (and kept) the reservation because that was what I was needing and attempting to reserve. I explained that I did not see anywhere on the webpage, prior to the confirmation page, where it confirmed the type of vehicle that I was requesting. The entire time I was inputting the "name your own price" transactions I was attempting to reserve a MINIVAN. She again stated that there was nothing that she could do. I plan to continue to submit complaints via their website/email/phone, and also to contact my credit card company since I was NOT attempting to book the vehicle that Priceline assigned to me. midsize vehicle would be of no use to us during our trip and it was not was I was attempting to reserve. I did not see any type of confirmation of the vehicle type on that particular screen, before submitting the request and do not understand why I would have to pay $19 for one click of the mouse! I am in the hopes that this problem can be amicably resolved. I have emailed them and requested to please do not contact me back with "well, our policies are..." I know what the policies are, but Priceline should have the responsibility of being FAIR to its customers in this type of situation, regardless of "the policies." I know it's only $19, but to me its simply the principal of being ripped off. And, it seems that this is a common practice of Priceline. Priceline sucks!

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chris0830
Beaumont, US
Sep 13, 2009 10:57 am EDT

A friend of mine had told me that her family members had bid for a $45 3 star hotel room on priceline and got it...for the weekend and area to which I was traveling. So, I used priceline.com for the first time to make my hotel reservations.
I started out placing the same bid described above. The website responded that they could not meet that bid, and I would need to change my area or star rating criteria or increase my bid. I proceeded to increase my bid, rather than changing criteria. However, the site would not proceed if I did not change my criteria.

I did not need to change the location of the hotel, so I decided to research the types of hotels the service listed under 2 1/2 and 2 star hotel ratings. The 2 1/2 star hotels listed looked OK, but I saw a chain under the 2 star rating that I did not like. I proceeded to change the criteria of my bid to 2 1/2 star rated hotels and increased my bid a bit.

My bid was accepted, but by one of the hotel chains, a chain I've had bad experiences with, listed under the 2 star hotels! I informed priceline.com of this problem by both telephone and email. They refused to refund, change hotels or even admit that they misrepresented their hotel ratings on their website. Consequently, I will never use this service again, and will make sure all of my friends and family know to do the same!

Valerie
Valerie
, US
Jul 15, 2008 5:03 am EDT

Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when THEY HAVE MADE AN ERROR! I attempted to rent a car for two weeks, using my debit card (about $350). Unfortunately, I paid for the car at Priceline.com, but was unable to pick it up at the rental car agency. Priceline admitted to their mistake of connecting me with a company that does not allow rentals when using a debit card. You think to yourself, "Simple enough. Please return my money to my debit card and I will work with the company next door, who WILL take my debit card. WRONG! Priceline STILL HAS MY $350 and refuses to give it back in a timely manner. I'm told I may have to wait 10 days to 2 weeks while Priceline verifies that I did NOT pick up the car. Umm, won't a quick phone call take care of this? In this economy, if you're renting a car for that amount of money, then the other money you have is budgeted for your *** gas! I did NOT have enough to do another 2-week rental and to put gas in the car while Priceline holds the money hostage! Tomorrow makes 10 days and I still don't have the money back on my card! I understand that companies have policies, but companies should also consider the HUMAN FACTOR in their business. People need their money! Having a policy that basically allows a company to keep a customer's money when the company has made an error is absurd. I did everything right by noting that I would be using a debit card as I bid on my car at Priceline; yet, I have to pay for the company's error. I could understand if they kept the money a day or two while they made sure we did not actually rent the car, but TWO WEEKS! Join me in sending a message. Boycott Priceline.com!

Valerie
Valerie
, US
Oct 21, 2008 4:40 am EDT

Priceline's ratings of New York hotels as 4 or 3.5 stars was highly deceptive. I wound up with a reservation for a very very tiny room in a 3.5 hotel described as "upscale plus". Nonsense! The room is 144 sq. ft., that's 14X10. Customer reviews confirmed the ridiculous size. Priceline does not give you the option of rejecting or choosing hotels. You are completely dependent on their categories and choice.

I attempted to upgrade through the hotel (The Hudson on W. 58th. St.) I was told Priceline has to handle it. I phoned Priceline. They told me the hotel has to handle it. I phoned the hotel back. The very nice reservation clerk said, "I knew that would happen. They tell you that if they think you don't know what you're doing. You have to insist that they fax your request to regional otherwise they won't help you and even then they might not, but they are supposed to do it." I phoned back Priceline. Their computer was down and their customer service rep was all but unintelligible due to a foreign accent. I will continue my complaint procedure to as many receipt points as are available on the web.

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ronilynn
, US
Aug 02, 2010 2:07 pm EDT

I had a terrible experience at a hotel booked through them-absolutely the worst hotel ever...
I have booked with them many times only 4 or 5 star hotels. They have always been nice until this last stay. I called to complain and of course no one to talk to. I was referred by the phone to fill out form on site. I have done this and still no help. I usually would blow it off if a minor issue but this was crazy...

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The Thomas'
Morton, US
Jun 15, 2011 3:11 pm EDT

The same thing happened to me only through pricing a hotel. I requested a hotel or motel along the NJ beach. I was then prompted that just in case we (Priceline) can't get you on the beach, select 3 of the 6 or 7 areas near my destination in NJ. I thought w/ all the hotels and motels beach side this should not be a problem. I randomly selected 3. It then began calculating and put me at 1.7 hrs drive away from my original request. To add insult to injury I never was prompted to confirm. It just put me there and said that the transaction was complete. Frustrated, I called to cancel and was told well since you purchased the insurance you have like 90 days to use the room. Needless to say, the sale was complete, I had no say in the final selection and I'm being hasseled through the travel insurance purchased through priceline because I canceled the trip. This is the worst customer service I've ever experienced in my entire life. I won't stop telling this story ever :-( Next stop...Facebook!

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gtoczek
Dumfries, US
Oct 12, 2009 8:29 am EDT

I had a very similar experience with priceline! We booked a hotel about a MONTH in advance for a trip we were talking with my in-laws. My father in-law booked the SAME hotel through Priceline as well. When we arrived at the hotel they had my in-laws reservation but not ours...after 20 minutes of calling Priceline and his "central booking office" (probably his brother punjab from the house across the street) he let us use his computer to re-print our confirmation to prove that we had a reservation and then he called Priceline AGAIN! Well finally he agreed that we could get a room but then told me that he could NOT GIVE US A ROOM WITH TWO DOUBLE BEDS LIKE WE ORDERED! I was absolutely FUMING! What made matters worse is that he had made the same goof regarding beds for my father in law but he set them up with a room at a hotel that they owned as well right down the road with two double beds! He said he was sorry but he could not do the same thing for us. I got on the phone and called priceline and first of all got a middle-eastern man named Mike(yeah...right) I explained the situation to him and he said he would have to transfer me. After being placed on hold for like 10-15 minutes he transferred me to ANOTHER middle eastern man named bob...BOB! (I'm not making this stuff up!) Habib...oh wait I mean Bob said he would have to call the hotel himself and talk to the manager and he put me on hold for another 35 minutes! When he came back on the line he said that the owner had done everything he could to accommodate us and he was sorry but there was nothing he could do. I said well you are priceline so find me another two double bed room in this town. He said he was sorry but there was nothing he could do but we could still have the room with the single double bed if we wanted it or he could refund our money. I told him I did not want that room I wanted what they PROMISED ME! In broken English he said he was sorry there was nothing he could do. I had him refund the money and I went down the road and spent a little more to stay at an AMERICAN run establishment that was amazing. NEVER UNDER ANY CIRCUMSTANCES USE PRICELINE! YOU HAVE BEEN WARNED!

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frustrated christina
, US
Jan 27, 2009 2:00 am EST

The same exact situation happened to me this evening. I was booking an SUV at Salt Lake City (headed to the mountains), for a bid of $55. Once accepted it noted I got the COMPACT CAR for $55! I was livid.

I called to complain and the same offering to you...cancel the reservations and charge me $55 fee (1 day's rental). I asked why should I pay for a priceline system mistake. They said i can call tomorrow to complain to the manager. (Ive read the blogs and I have a feeling i wont get anywhere with that).

(By the way...the Compact car is offered at $18.95/ day...and I am being charged $55/day. Isnt this system error obvious enough?)

Frustrated...

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4:42 pm EST
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Priceline.com non refundable/nontransferrable

"Barbara Moseley"
To:
[protected]@justicejunction.com
My son is in the army, at Fort Drum, NY. He and his wife were going to Texas for the hoildays and to meet his in-laws. I bought a ticket for him to return to New York, he is being deployed January 4, 2009. His commanding officer informed them 12-03-08, that the Army will not let them travel that close to deployment. I called Priceline to cancel the ticket and after two hours of going back and forth between Priceline and the airlines, I was told "If you had called to cancel within twenty four hours, we could have refunded your ticket price." My reply, " How can I call within 24 hrs. when my son just found this out today." I bought the ticket on Nov. 27, 08, and I called Dec. 3, 08 to try and get a refund.
Now, I can not transfer it to my daughter, can't get a refund, but they will hold it open for a year: $150. to change the travel plans, $30. fee for Priceline to do this and any amount if the price of ticket has gone up. Considering my son will be out of country for at least a year, so I just paid for a $336.00 tip to Priceline. How can this be, rip off supreme. Oh, and on top of all this, I was finally informed, if I had purchased the travel insurance, I might have gotten a refund. How stupid does this make me feel?! I will not ever use Priceline again.! So my question is, what can be done about this and others I have read on the complaint board? All similar stories of beiong RIPPED OFF?!?! And like the other complaints, customer service is a big, fat, joke: and not a funny joke at that!

Barbara Moseley

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Glenda Trout
Hephzibah, US
Aug 05, 2009 5:56 pm EDT

priceline book me a room that was for older people. No view nothing for kids and why to far from the beach. They wouldnt upgrade or refund my money.I did not stay in the rooms they book for me. I will never use priceline again...Price line is a big rip off and scams people.

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7:48 pm EST

Priceline.com cancellation 10 refund wait

I booked a hotel and due to change of plans cancelled less then 8 hrs later on same day. Had to wait 10 days for refund on credit card. Will never use priceline again. They were quick to take my money.

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Bicazze
, US
Sep 03, 2012 8:54 am EDT

I wasn't a customer. I dropped out before purchasing because they have NO customer service at all. If you make a non-refundable purchase they have customer service for your order (they say).

The whole thing didn't feel right so I booked through Hotline. All the travel websites had the same price, and the only difference was in the total price based on the package you buy (some have cheaper car rentals, for example, but the airline tickets were the same price everywhere.

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Pianist66
, US
Apr 13, 2010 5:58 pm EDT

I have booked a trip from Honolulu to New York using Priceline.com. My departure was for the 4th of September, flight #102 with a flight change in Dallas flight # 1874 and returning to Honolulu on the 21st of September, flight #1485 and the flight #5. On September 2nd I was hospitalized at the Queen Hospital in Honolulu for a kidney stone and had to have surgery to remove the stone. I had to stay in observation until the 4th with interdiction from my surgeon to travel.

My wife has contacted Priceline to inform them of my situation and ask if we could get reimbursed or at the least get a credit for a future trip, as we have a letter from my surgeon stating that I couldn't travel.. Priceline, of course refused to show any compassion for my situation and their answer was well too bad, but we have rules.

I am a veteran with Marriott, as Director of Operations, so I do know what is customer service, we too at Marriott have rules regarding cancellation but for some with circumstances we do bend the rules. I just wanted to bring to your attention what kind of service to expect from Priceline.com, hope that your readers be warned, that even dying Priceline will not reimburse them.

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Vekren
, US
Apr 21, 2010 6:32 pm EDT

I bid on a Hotel stay in Park City, UT, Priceline accepted my bid and sent me a e-mail confirming which hotel I would be at and for what price but when checking into that Hotel I was told that I booked at a different Hotel. I showed the hotel the name of the Hotel that Priceline gave me and the confirmation number. The Hotel that Priceline sent the info to was a down graded Hotel then the one that I received a confirmation for. I called Priceline and the whole conversations was a lie in the making, the girl that spoke with me made it up as she went. Priceline never even tried to make it right.

I was lucky because the Resort that I went to was the Canyons they were more concerend about their customers then Priceline so they made it right.

I guess it goes to show you who is really interested in making good long lasting customers vs. a quick sale. I am only one person but soon Priceline will rip of a lot of "one persons" and people will stop using them.

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Malshene
, US
Apr 18, 2011 5:02 pm EDT

Booked a "3 star" hotel in London through Priceline.com. After my bid was accepted I checked out the hotel which sounded very nice. We arrived in London, very tired and loaded with baggage. Our "3 star" hotel was virtually in a slum and was a filthy little place not close to shops, attractions or restaurants as advertised. Even the local police department suggested we not go out at night. Obviously we couldn't stay and found another hotel. Like idiots we thought when we got back to the States that Priceline would give us a partial refund. What a joke! They stick by their rating system and won't even discuss a refund. I'm totally disgusted with them and my economical little vacation cost me as much as it would have if I had stayed in a luxury hotel.

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Looder
, US
Dec 08, 2011 4:49 pm EST

My plans have changed to a week later 20September for a week and because I named my car rental price they will not allow refunds since it was a prepaid agreement. They now say I can not make changes because the agreement was no changes or refunds. It doesn't bother me to pay more I just don't want to be charged for something I can't use. I don't even want a refund I just want to be able to apply the cost to a new reservation for a week later and they wont allow that. No exceptions, even if I died or became ill- no exceptions. Life does not come with no exceptions and companies such as price line need to understand life changes and need to be flexible- I will never use Price line again and neither will anyone I know. So basically they have ripped me off and say I can do nothing about it. I have already been charged on my credit card $175.00 and because they can not make exceptions or be flexible I have to just except it. It's wrong and they know its wrong, they should not be allowed to rip people off.

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Albaide
, US
Mar 19, 2012 3:49 am EDT

My daughter was a victim of crime. She needed to feel safe so I booked her a flight with insurance so that we would be able to switch it around if she needed to stay longer. She was having a very difficult time so we were going to extend her stay. Priceline would NOT work with me to extend her stay. They showed no compassion & refused to change her flight at all. My daughter was in terrible shape & I felt like Priceline added to her stress & despair. I will never forget how Priceline took our money with the promise that we could switch flights if needed but then... Victimized my daughter again. I urge each & every traveller to avoid using Priceline. Terrible things can happen & if they happen when you are traveling... You need a company that will Help you in your time of need. I want to warn others so that they do not feel further victimized like we did. There is far too much competition to deal with a company that lacks customer service & compassion.

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Assixe
, US
Sep 03, 2012 9:12 am EDT

Looked up hotels - bid $80 for a 3 star - made sure under amenities for all 3.5 stars that parking was included. They said if I bid $14 more I could have a 3.5 star - said ok - got one - called the hotel to ask for 2 beds and found out there is a $16 a day parking fee! I will never use them again -- they don't care - when I called I was basically told too bad - the contract says that I have to give a credit card when I check in for other charges. And they won't do anything about it.

WATCH OUT -- I have used these guys before - once we got to the hotel and were told there were no rooms - they moved us to another hotel! SO disappointed - asked them at least to add "parking for a fee" to this hotel description and was told no - sometimes it is included!

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Tim Lloyd
Milan, US
Aug 14, 2009 10:26 pm EDT

I used Priceline.com to help acquire a hotel room for a 3 day stay in Niagara Falls for our family vacation. We obtained a 3 star room at what we were led to believe was a greatly reduced rate.

Upon arriving home and checking our credit card activity, we saw that for the 3 day stay, we actually paid $67 more than what we would have paid without using Priceline.com. On top of that, we could have used our AAA card and realized an even greater savings.

When we called Priceline to inquire about getting a refund for the difference, we were basically told we should have read the small print; too bad, so sad.

Needless to say, we will never use Priceline.com again and want to alert others to what we believe to be a fraudalent business.

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Voigel
, US
Dec 06, 2011 7:30 pm EST

I was palnning to visit few places in state, so I have booked my airtickets from airline, and parts of trip to RI were book through Priceline.com for two nights stay and a car they cost me total of about 400USD. In the next day after I done my booking, I received a request from my client and have to change my schedule and flight into OKC in those few days. So I change my flight and managed to call up Priceline for changing my hotel and car booking. They told me that is not possible, the booking were set for non changeable; non refundable. I did not realize this condition when I were enjoyed the low price from Online booking at their website. Now I have to loose 400USD for nothing, I trongly protest this company stop doing this kind of trick and refund all the money I have apaid for those bookings.

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Comerse
, US
Jun 29, 2012 4:46 am EDT

When I book hotels, airfare, etc, I always look at numerous sites at the exact same time to get the same price. Sop when booking a trip for my group of girlfriends and I to have a reunion trip in Ocean City, MD, Priceline was the cheapest by about $20 or more dollars. So I figured, well I will book on them. I normally ONLY book on Orbitz and Expedia because I always have a good experience. Well I should have gone with what I know. When the 4 of us showed up at the hotel, they charged us another $70 because there were more than 2 of us in the room. I guess this is a policy of Pricelines they advertise NO WHERE! Just that they are the "best" prices around. BS. I called to complain and all the customer service rep did was read me the policy over and over again. Real helpful. I will never book with them again. Ever.

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11:33 am EST
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Priceline.com scam charges

I was checking hotel prices on priceline and they charged my credit card without my consent or permission, using credit card information that they had stored from a transaction 6 months ago. I never logged into priceline, checked the 'initial' boxes, or hit any 'buy' button.

I only found out that I had been charged for a hotel room (on my wifes credit card which I didn't have) when I checked my email. Then two days later my wife was searching for a hotel on priceline (not knowing that we had already been charged for one) when the same thing happened again to her. Now we are being charged for two rooms on the same date at the same hotel that we never wanted to reserve! Neither time did we log into priceline, Neither time did we check any initial boxes, neither time did we hit any 'buy' button. .

My previous experiences with priceline have been good, so I am very disturbed at this fraud. My wife is crying and her 50th birthday is ruined!

We have reported our credit card as stolen, and we have reported this fraud to the police. Any suggestions for the Next step? I think that the FTC needs to shut down this fraud of a company. Anyone considering a class action suit please contact us.

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Priceline.com scam and cheating

I was on Priceline.com to purchase tickets from PDX to BUR. I requested peak hours for travel and 1 connection. What I received was not anywhere near what I ordered. I received confirmation that I had tickets from PDX to SFO and from SFO to BUR leaving PDX at 5:50 pm and arriving at BUR at 9:47 pm. With a layover in SFO of approx. 1 1/2 hours. Return times were also supposed to be 1 connection from BUR to PDX leaving BUR at 6:55pm and arriving in SFO at 8:02 pm, leaving SFO and arriving in PDX at10:57 pm. Not hardly peak travel times or 1 connection flights. I immediately called Priceline and was told that what I got is what I am stuck with and I would have to pay for the tickets whether I used them or not. I called my credit card company and was told that I could dispute the charge but it might take up to 90 days to settle. In the meantime if I don't use the tickets and get a flight that is compatible with my needs I will be stuck for the price they have charged me. The credit card company also informed me that if the website says no refunds or changes that I will probably lose the dispute and lose the money. So begrudgingly I will use the tickets and recommend everyone that I send e-mail to or talk to not to ever use priceline.com.

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Update by Valerie
Oct 31, 2008 10:58 am EDT

I mistakenly entered a transaction on the Priceline.com web site, I noticed my mistake called immediately to demand cancellation. I was told that there are no cancellations even though my transaction for flight request was still not fulfilled. I stayed online with a customer service supervisor for 25 minutes and during that time a flight I didn't want was automatically chosen and charged to my AMEX. I called AMEX who sympathized, but said they couldn't do anything until the next billing cycle (20 days from now). My flight is in 31 days... what can I do to fight for my rights. I've even asked if I can pay a cancellation fee, but was rejected.

Update by Valerie
Oct 31, 2008 11:00 am EDT

I requested airline tickets from Priceline.com. I wanted round-trip tickets from Minneapolis to Las Vegas for three adults. I requested NO connecting flights. Priceline found tickets for me at my price, but they had a stop-over in Phoenix! I called them within minutes of receiving my E-mail from them, and I was cut off while waiting for a "manager". I called them again, and talked to "Justin", who claimed he was the highest manager of the company. He would not listen to my complaint - he just quoted the fact that ALL Priceline.com's flights may have a connecting flight. He stated that it was on their web page. I do not doubt that it may have been, but it was not obvious. Justin would not listen to my argument, and then he hung up on me! I am working with my VISA company to see what I can do to cancel this charge. They have had other complaints against Priceline.

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iamcadence
Lexington, US
Jun 18, 2010 4:09 am EDT
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Did not receive the times I requested. The way the flights were set up allowed me to be with my dying grandfather for 24 hrs. instead of the 36 hrs. I needed. Ended up with a departure flight very late at night instead of the morning, and on my return received a very early flight instead of late evening. Got the same runaround from priceline, bank, and credit card co. I suppose there are those who get good deals from priceline, but I'm certainly not one of them and this is not the first time; however, it will certainly be the last. I learned my lesson this time.

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wterr20
, US
Feb 19, 2009 2:04 pm EST

I agree completely. Priceline is a scam!. Tell all of your friends not to use this service or they will lose their money. We can all hope that they will go out of business soon because they are stealing money from their patrons. Please do your research first and look at all of the complaints. They all can't just be jaded people? They are real complaints from people who have lost their hard earned money from these people by simply trying to plan a nice getaway or a business trip. AGAIN STAY AWAY FROM PRICLINE> DO NOT USE THEM! Dan From San Diego

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Priceline.com money stealing company

I purchased tickets through Priceline.com. I did realize that to some degree there were no refunds but I didn't realize that you could not have changes made. I was checking on the status of my ticket through the airline carrier Delta to make sure all of my plans were as stated in my itinerary that Priceline.com sent me. Let me tell you, I was speechless when they told me that the reservations that I had made were canceled on Delta's computers. I spent several DAYS calling trying to get things taken care of. In the mean time, I needed the flight changed leaving from my destination a day sooner. The Customer Service Personnel told me that since I have had all of this trouble that when she figured out what had happened to my tickets being canceled that she would change my departure date to help make up for all of the trouble I went through. After I received no calls about anything dealing with the problems I was having, I called Priceline myself and found out that the tickets had been reinstated but the departure dates had not been changed as was agreed. I then called Delta airlines to make sure that it was reinstated and it wasn't. They had no record of a reinstatement. I tried getting a refund because I was tired of all of the hassle and even let them know I was turning them in to the Better Business Bureau and contacting my lawyer. Regardless of what I said, they did not care. They basically stole $250 from me and did not care. I believe that Priceline is the scam of century. I just can't believe they are legally stealing from people and nothing is being done about it.

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Marti beaudion
Keaau, US
Jul 26, 2013 4:00 am EDT

Priceline along with all the other companies who say they'll get you the lowest price possible so I booked my hotel reservations through Priceline.com. Let me tell you how pissed I was to find out that Priceline charged me $131.00 just to book me a hotel reservation with the Kona Bali Kai in Kailua Kona on the big island of Hawaii. When I got to the hotel I had to sing for the room and the paper work had the total price that the room costed for two days which was $191.00. I asked the hotel customer service agent if that was the total price of the room for the two days she said yes I then asked her why did it cost me $258.00 then. She said she didn't know that I would have to ask who ever I booked I through. I then got on my iPad and got the phone number to Priceline.com and called them. I asked the agent why did they charge me $258.00 when the room costs $191.00 for the two days the agent asked me how did I find out that the room really costed $191.00 for two nights she also asked if the hotel agent gave me a receipt or something showing me that total of $191.00 I told her that the total was on the agreement aperture I signed when I checked into the room. She then told me that she was going to tell me something that I wasn't sap post to know, that the hotel agent wasn't sap post to let me know their actual total that Priceline.com was the one who negotiated the deal and the $258.00 that I agreed to was between me and Priceline.com. It just pissed me off that Priceline.com didn't find me the lowest price possible because they added on $131.00 more than the actual price. I could probably see a $20.00 finder fee charge but not no $131.00 to find me the dammed cheaper hotel. Then the price line .com agent offered to comp me a $20.00 gift certificate toward me next Priceline.com booking. I just trip these
crooks think after this ### that ill ever book ### through them again. I should've just call all the dammed hotels n the area p my self to find out which one was cheaper. Buyer beware Priceline.com doesn't get you the lowest prices they jack all the prices up along with their ridiculously high finder fee. And then tell you that that's the cheapest your going to get it. Everybody's a fricken crook now days the Internet it infested with thieves. Oh yah on top of all this the room they booked me only had one bed in it so three of us was crowded on the queen size mattress and one out of the four of us had to sleep on the floor. Priceline.com thieves ! Sincerely one angry terminally ill cancer patient!

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Priceline.com overcharged

After many years of using priceline.com and bidding on hotels I have never been so upset. I have never had a problem till a couple days ago. They charged me twice for a reservation...after contacting them they told me I have to contact bank because they only have 1 charge in there system, I contacted my bank and they told me there is 2 charges and that priceline needs to fix it. I called them again and this time they told me that I have an authorization charge on my card that will be dropped within 48hours. Mind you I have never encountered this issue. It has been more than 3 days and the charge is still there! They are extremely unhelpful and all they could tell me is that they only have 1 charge in there system... I don't recommend this to anyone, its better that you spend the extra 40 for a hotel room that go through this headache. Now I am forced to contact an attorney...

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Priceline.com online fraud

I purchased a tkt with the travel cancellation insurance to go see my grandmother who was ill in Europe. I had to anticipate the departure date as her condition was getting worse but priceline's difference in price for the new date was like purchasing a new ticket. So I bought a new ticket through another agent thinking I would get reimbursed for the first since I had travel insurance. My grandmother passed, and even though "death" was a valid enough reason for cancellation and they had the death certificate and everything, Priceline refused to reimburse because my grandmother was not an American citizen They told me I would have credit to use on a future flight by October 24th, but when the time came to rebook (October 13th) they told me my credit had expired in June. So, you're looking for a reliable agent, use somebody else unless you want to throw $850 away.

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Jon
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Oct 23, 2008 11:07 pm EDT

I was absolutely screwed by Priceline. I was only checking to see what hotels were available in a certain area & the next thing I know I was given a reservation in an absolute dump of hotel. I did not pick it & never authorized them to do so. NEVER use Priceline.

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Priceline.com hotel cancellation

Priceline refuses to refund money if you cancel your reservation and do ot collect the information they want about the cancellation call. You must have the name of the person you spoke to and the "department" they are in. They call and verifiy with the hotel. The fact that you did not stay there (which is all most hotels track - (check in or no check in) is not good enough. So in other words - the clerk you spoke to will have to remeber that she spoke top you - or you will need to remember their name. I even have a phone record that shows the time and date I called the hotel to cancel and several winesses! But yet they both claim there was no cancellation call.

They owe me $189.99 for a room reservation I cancelled and did not use. They refuse to refund my money. In my opinion this is fraudulent. 1. They are charging for services they did not render while they (and the hotel) lie to keep your money. 2. Unless you can prove you called and cancelled they will asume you didn't call. Burden of proof is onyou. 3. They will conspire with the hotel to keep your money by making you call back and forth while one blames the other for the mistake, so that you can't even tell who you should be going after to get your money legally. 4. They registered and paid for my room under my name - using their address - without my permission.

Bottomline don't deal with Priceline or keep very good records and record your phone calls. I plan to take this to court if I must. $190 is a lot of money to me - not to them

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SUSIE
Savannah, US
Feb 07, 2009 8:56 pm EST

I work for a hotel and get these complaints occasionally. The way this works: Third party companies, Priceline, Hotels.com, Expedia, etc list hotels on their websites. You go into the site and choose a hotel to book it. Usually the lowest price for one person is on the front page and as you enter further it will show the extra person(s) charges along with any fees and taxes and a total. It clearly states before you book the room that there are some major restrictions to cancellations and changes. Once you book the room, the reservation is sent to the hotel and the hotel is given the third parties information, not yours. Only your name and preferred room type (never gtd...you could get one bed for 4 people) is sent to the hotel. Your address and credit card info is kept by the third party company. The hotel in turn bills either a credit card given to them by the third party company (not yours) or direct bills them. The hotel only gets a portion of the amount you are chargesd. The third party companies keep a portion and all service fees they may charge. It never does any good to contact the htoel to cancel or dispute because they are not the one that has charged you. The third party company is. Hotels in general would prefer not to use these companies but because so many people booking rooms use them, they have no choice or they would loose a lot of business.

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Priceline.com card not working (discover)

First request via E-Mail. No response.

Tried to make a resveration, thru "Priceline" for a hotel: Keystone Boardwalk Inn
and suites 250 Winter St. Keystone SD . Trip # [protected]

The hotel advised me that "priceline " was having a problem with my "Discover Card 4180. Discover says. No problem at there end.

I request to know just kind of a problem "Priceline" is having.

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Priceline.com bad customer service

I tried to approach Priceline.com regarding changing my itinerary - I used the contact information they provide, including email and phone numbers... their email response was untimely and their phone system consists of prerecorded messages that take the caller in a continous loop... it seems as though this is a deliberate attempt to make it difficult for a customer to talk to a live person, but that is for you to decide... I accepted the fact that I wasn't offered ideal requested seating, but I could not get over the fact that Priceline.com had the nerve to ask a paying customer what their meal preference was when there was no intention of providing a meal... they asked for a meal preference PRIOR to the customer actually paying, which serves as an incentive for the customer to make the purchase... I expressed that my meal preference was vegetarian/non-dairy... in turn, I received crackers with CHEESE - is this what to give someone who requests/requires non-dairy food (not mentioning that this was not a meal!)?

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Treflo
, US
May 13, 2011 11:59 am EDT

An error in the name section of a ticket for my daugther was made. I used her maiden name.As soon as I selected send, I tried to stop the transaction. Calling the company was a joke. They promise to call me back.They never did. Everytime I call them they played games. I ask to speak to someone in the United States.They put me on hold. Someone came on the phone and pretent he was in the US. What a very BAD experence. I pray we will be able to us the ticket when the time comes.

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BUD
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Jul 31, 2008 12:16 pm EDT

I made the hotel reservation through priceline. The hotel could not find my reservation through priceline so hotel billed me and so did priceline. Although Priceline did not have anything to do with the reservation, Priceline called hotel. got my money back from hotel, but would not match rates. WARNING, it's cheaper booking on your own than through priceline. I'll never use them again!

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Priceline.com boycott them

Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when they have made an error! I attempted to rent a car for two weeks, using my debit card (About $350). Unfortunately, I paid for the car at priceline.com, but was unable to pick it up at the rental car agency. Priceline admitted to their mistake of connecting me with a company that does not allow rentals when using a debit card. You think to yourself, "simple enough. Please return my money to my debit card and I will work with the company next door, who will take my debit card.” wrong! Priceline still has my $350 and refuses to give it back in a timely manner. I'm told I may have to wait 10 days to 2 weeks while priceline verifies that I did not pick up the car. Umm, won't a quick phone call take care of this? In this economy, if you're renting a car for that amount of money, then the other money you have is budgeted for your * gas! I did not have enough to do another 2-week rental and to put gas in the car while priceline holds the money hostage! Tomorrow makes 10 days and I still don't have the money back on my card! I understand that companies have policies, but companies should also consider the human factor in their business. People need their money! Having a policy that basically allows a company to keep a customer's money when the company has made an error is absurd. I did everything right by noting that I would be using a debit card as I bid on my car at priceline; yet, I have to pay for the company's error. I could understand if they kept the money a day or two while they made sure we did not actually rent the car, but two weeks! Join me in sending a message. Boycott priceline.com!

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Mark
,
Jul 14, 2008 10:12 am EDT

bouycot priceline ###, ill never use em again!1

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Priceline.com the worst company

Priceline is the worst company I have ever dealt with. They tell you lies then when you catch them they blame you. I made reservations for a car and realized after they had been made that I needed to change the pick up time. That’s ALL I wanted to do. Priceline sent me an email saying and I quote "your dissatisfaction has been noted please do not expect any responses to anymore future emails because you wont get any" unquote. The rental company says a change would be fine but Priceline won’t allow changes. They say that the partners won’t allow them but it’s the partner that told me they would welcome any change within 3 business days. Priceline are liars and cheats, do not use them it’s not worth it.

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unfairly treated customers
Philadelphia, US
Apr 29, 2011 11:36 pm EDT

This company is one of the worst if not the worst I have ever seen! I booked a hotel and paid over 1 month ago and suddenly they emailed me sorry we have to cancelled your book. This is not only a breach of contract, it is also a bait and switch! After an hour or more flighting on the answering machine- they told me they cannot help. After several more hours after I left I voice mail to the VP Lisa Gillingham, her assistance called me back saying " sorry we have to transfer the company's operational risks to customers and we cannot help you further apart from refund or put you in a airport hotel over 40 mins away from the downtown area. What kind of response is this! I only need a hotel within the same area...

I never complain to a company, never voice my angry, but I am going to court with this company for the good of mankind!

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Enraged Customer
Phoenix, US
Feb 26, 2011 8:10 pm EST

This company is the biggest joke known to man! They make your life as hard as they possibly can to the point that it's literally cruel. They will test your patience so much you'll eventually feel you've lost your sanity. They took over seven hours of my life that I'll never get back.

First off representatives must be put on the floor the first day on the job and told "wing it" because there is ZERO consistency from one agent to the next. Also, the limited training they DO receive must be simply, "Make the customer's lives hell. Don't care about their needs. Never actually assist, always come up with a new problem, fee or changed policy instead" True story, I've talked to 17 representatives (6 managers) in 2.5 days and they are still giving me grief. (I'm not asking for anything I didn't purchase, not even a courtesy for all their wrongdoings and for wasting my time.)

I bought insurance and had to cancel my flight because my immediate family member died just before my scheduled departure. At the time they said I'd have credits for future use. Upon rebooking, it seems my credits were closed by Priceline on accident and no one's been willing to reinstate it. Even though I'm in no way at fault, they've been 100% uncooperative in fixing their mistake. They will lie to you, tell you wrong information without reviewing your record, act incompetent, put you on hold endlessly, hang up on you, transfer you to the wrong department or to an extension that rings forever, make you wait on "partner airline approval" for days and never keep said promises documented in "the notes." At this point I almost believe "the notes" are just running checklists of all the different problems they can create for you. -"I see here last call Oliver hit her with this excuse. Check! Upon transfer Maria uncovered this new issue. Check!" One representative, Norman actually yelled at me!

In 30 years I have never written a complaint on a company. This is my first and it's fueled by sheer outrage that I was treated so poorly. Please take my advice and NEVER do dealings with Priceline! No matter how hard you try, they will never make it right. I wanted to believe they had to... After all they were the faulty party, fixing things would be the right thing to do BUT unlike other companies, that's not the standard with these folks. It really is sad a company like this is still in business. Save yourself, spread the word and maybe one day they'll get what's coming to them. If you have any questions, I can be contacted at outofbusinesspriceline@gmail.com.

Thanks for reading and take care!

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Priceline.com fraud and scam

I booked a hotel room from the priceline.com web page, using the name your price feature. I requested 2 rooms, for 3 nights. I submitted my price request for a 2 star hotel. Here is what occurred when we checked in the room.

*The room was dirty, with stains all over the bathroom.
*We then found a used condom between the nightstand and the bed.

Upon seeing the appalling condition of the hotel, I left the room to report this to the management. When I walked out of the room to talk to the hotel management, I was approached by a man who aggressively requested money. I refused him and quickly went to the hotel reception. When I reached reception, no one was there. I waited for 20 minutes but no one was available at the front desk. I returned to the room.

When I returned to my room, there was a knock at the door. When I looked out the window, I did not know the person and did not answer. He began shouting at my door, asking if I had jumper-cables. I shouted back that I did not. He persisted and made a strange request and asked if I would go to my car and double check and see if I had cables. Again, I told him no. He then asked “if I find some jumper-cables, will you give me a jump�?. I told him NO! I became concerned about the total lack of security and for the safety of my wife, daughter and myself.

We waited for the person to leave my door and then my family and I made a quick exit to our car. As I was driving out of the parking lot, another person (appeared to be another transient) jumped in front of my car trying to get us to stop. I backed up and drove around him and did not look back.

I prepaid $450.28 for a 2 star room. Later, I looked at the hotel that priceline booked for me and saw that it is a 1 star hotel and not the 2 star that had been contracted for. Upon leaving the hotel, I contacted priceline service and was told that there was nothing they could do. As we were desperate for a hotel, I booked a room with the priceline reservation group and paid with my credit card. I have repeatedly contact the priceline service reps, but have been met with evasive and obvious disinterest.

*I paid priceline for a 2 star hotel and was given a 1 star.

Upon reading the other horror stories in this forum about priceline.com, I feel that dealing with these people is hopeless.

Any suggestions will be appreciated.

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AzMike1
, US
Jan 22, 2020 10:52 am EST
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Priceline are criminals. Reserved a car rental through priceline many weeks in advance. come day of the rental the car company "hertz" calls me to tell me they have no cars available at any location. priceline tells me to goto another rental agency and they will reimburse the difference if i pay more. well i did. submitted all the receipts as requested. now they keep playing games and month after month telling me the check has been processed wait 15 days for the mail. oct7th rental now dec 21st and still no refund check. atleast 10 calls have been made to priceline and wasted upto and over an hour everytime.

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Gilberto Nieves-Guerra
, US
Sep 14, 2018 3:18 pm EDT

Priceline is a ripoff, this is the last time that I will book anything through them. Name your own price is nothing but a lie and a scam. I placed a bid on a four star hotel and they I suggested that I up my bid so I would be able to get it. They mention that their hotels were Hilton, Hyatt, Intercontinental and other major brands. After my bid was accepted and they had charged my credit card I discovered that I could have gotten the same room at the same hotel for the less than my bid, directly with the hotel which was not any of the ones they mentioned.

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Sameer Pagnis
, US
Jul 14, 2018 3:20 pm EDT

Horrible experience. Do not use priceline. The site misled me by giving information that 2 adults and child below 19 can sleep in the room. After booking i found out that it can only accommodate 2. The hotel would not allow one more person. Priceline wouldn't help saying this was a saver deal. Even when I was willing to book another hotel on priceline at higher price, they would not give me credit.
Absolutely hopeless. No concept of customer service. BTW I paid $880 and bought misery from them ! Would never return to them.

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Priceline Hater
, US
May 18, 2018 10:34 pm EDT
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Priceline in a total SCAM. Tried to rent a car, they doubled my rate. NO CUSTOMER SERVICE. Offshore babble with no ability to help you. BEWARE!

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dont use priceline
Columbus, US
Sep 09, 2012 11:08 am EDT

I just wanted to warn anyone using Priceline.com for car rentals and probably other reservations, that there are no exceptions to their " no refund policy " for your hard earned money in cases of Emergency. We made a reservation for a car rental at our destination of flying, but on our way to the airport, we experienced a life-threatening situation which required us to turn around and head straight to the Emergency Room. So of course my mind wasn't on our flight or car rental reservations anymore and taking care of family was priority. The next day after the smoke settled, I called the airline about the missed flight and they understood and were helpful, and I also called Priceline to try to get a refund also. They told me that there was absolutely no way and that it is their POLICY for NO REFUNDS whatsoever and under no circumstances! I'm glad they live in a perfect world - it must be truly blissful! So I just wanted to warn whoever might be thinking of using them...don't expect any help in times of Emergency!

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chefneworleans
New Orleans, US
Aug 21, 2011 7:23 pm EDT

WATCH OUT! Priceline has the "bait and switch" scenario downpat! Following is my letter to Priceline management and why I sent it.

Dear Priceline Management:

I am EXTREMELY disappointed in Priceline and can promise you that I have no desire to use your services again unless some proper action is taken to correct a Priceline error.
I purchased tickets (which CLEARLY say First Class Flights) from New Orleans to Bali, Indonesia via LA and Taiwan, yet when I went to choose seats, it would only give me Economy seat selection. I emailed your customer service dept before confirming and received a response which told me to pick a seat and then call the airlines to make a first class selection. This I did and Delta told me that I had not purchased first class tickets (even though my paperwork says I did and your customer service verified...Angela). Delta told me I needed to call you guys and have it corrected as the ticket purchase was thru your site.
I spent 56 minutes and 3 transfers on the phone with your "customer service and supervisors" and was finally told that for YOUR mistake the only thing they could do was cancel me with a full refund. Why would I want to do that and take a chance on NOT being able to travel on my selected dates. I have since found on line that several people feel that you "count on them not wanting to cancel for fear of not being able to get a flight on their travel dates". I even offered to email or fax my paperwork and email response from Priceline, to your customer service so that they could see what I was seeing. I was told "no, you are absolutely correct, we see that it was offered as first class flight, however you were given economy". I chose your site because I was offered a specific fare and seating at a specific price. You sold me something different. In this country that is called bait and switch and it is illegal. I chose to keep my reservation rather than take a chance on losing my travel dates. I am very disappointed and sad that Priceline has sunk to this level. All you had to do was honor what you sold. Tsk, tsk.
Unfortunately, as a frequent international and domestic traveller, it is my responsibility, to my friends and family that travel, to make sure that they are aware of this incident. I was even more alarmed when I began checking the internet to find that this is most definitely NOT an isolated case. What is even more important...I kept my cool, never used foul language, agreed to repeated transfers and holds, and did it all with ease and grace hoping that you all would do the right thing; you should have upgraded the seats at the cost that you sold them to me. You still didn't...:(
As a manager and business owner, myself, when I or someone on my team makes an error or makes a grave customer service mistake, I want to know about it and then take proper measures to correct and thereby deflect a marketing nightmare. I am hoping that, as managers, you all feel the same way. Here's your chance.

Regards,

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dejaomare
Burke, US
Nov 03, 2009 12:34 pm EST

Furious and loss of a future customer

I purchased airline tickets via Priceline. I selected the orgination city as being open to the nearby airports. Nearby airports in the Washington DC metro include BWI, DCA and IAD. A nearby airport is not Philly airport. Philly airport is over two hours away. To my surprise my purchase, Priceline has me leaving from Philly. Now I have to leave my house at 1 am in order to get to the Philly airport for the 2 hours prior required in order to meet my flight and this includes the traffic and tolls and getting my 3 kids up at that time. It should have been clear what the radius is for an nearby airport. A nearby airport should include airports in a 50 mile radius. Due to this error, I might have to leave extremely early as stated above or leave the previous day and stay overnight.

I would like Priceline to modify my airline tickets so that I leave from an actual nearby airport which includes BWI, DCA and IAD.

Sincerely,

Sha-Meen Alston

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photilou
Fort Myers, US
May 26, 2013 11:32 am EDT

I was pricing car rental fees on Priceline.com on May 10, 2013 for reservations on June 4, 2013 at JFK airport. I attempted to make an offer for 7 days at $ 35.00 a day and the website froze and my computer then froze. The charge had an additional addendum because I erroneously used a debit card not a credit card, that I would be required to have at least a $ 200.00 deposit at the time of the p/u. of the car. I do not have this additional money to be sitting tied up. I saw the charge of $ 328.12 was deducted from my bank account immediately (same day). I went to my bank to stop the payment and was told nothing could be done while charge was pending. I contacted Priceline and on 5/10/13 at 5:00 pm and spoke to a supervisor named Carlos at [protected]. He told me I cannot cancel or change my reservation. I must attempt to pickup the rental car in NYC airport and then if I am denied for lack OF SECUIRTY DEPOSIT, ONLY THEN SHOULD I CONTACT Priceline TO TRY AND RESOLVE THIS issue. To complicate matters, while filing unauthorized debit card charges with my bank, the branch manager messed up the paperwork to file a claim with the appropriate department at the bank. So as of right now, I am out $ 328.12 with no resolution /satisfaction with either the bank or Priceline. Is there anything further I can do?

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SE Ohio
, US
Mar 14, 2011 7:50 pm EDT

I have used Priceline with success in the past, but this experience is my last. I wanted to book a room in downtown Nashville, went on the web site and looked at the choices in the various star levels and found all the hotels listed to be acceptable. Went to the map and they were all located within range. So I put in a bid, it was accepted but for a hotel outside the area I was looking in. Once I realized where the hotel was, I did a little searching and found reviews (not stellar) that commented on how out of the way the hotel was from downtown although the hotel itself advertising as a downtown hotel. Went back on the web site and did some more searching-the hotel isn't listed on the website at all and doesn't show up on any of the maps. Now, it looks like we are locked in (after a complaint email and a wasted call to customer service) so I will let you know how it is. Very disappointing! and a bit deceptive.

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bustermrb19
beau, US
Aug 25, 2016 7:26 am EDT
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i am a marine stationed in south carolina in feburary i booked a name your own price flight and won the bid. well the next day my flight was scheduled to leave at 9 am i get half way to the airport and i get recalled to base due to a issue that had arised. called priceling and the refunded the ticket, 4 hours later my black berry is going hay wire with emails from price line congradulating me on winning my bid for a name your own price ticket. i called my bank and had them on the phone and called price line and made them aware that there are fradulent charges going threw on my card and its on there end. there were 37 itenerarys in my name at $219.85 a pop. i had my card deactivated unfortunately one charge slipped threw and posted to my account. priceline said that if i gave them $500.00 they would cancell the flight and refund the $219.85 minus a processing fee. i have been dealing with them since feburary and have talked to other service members and they have done the same to them, except for larger sums of money as well as taking advantage of some wounded warriors. i have talked with them today and talked to senior executives at priceline and they are still refusing to refund the erroneous charge. i am working on getting them placed on the black list because they have taken numerous service members for a ride.

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10:31 pm EDT

Priceline.com cancelled hotel reservations

I booked four nights at the Rodeway Inn in Virginia Beach through Priceline for $354. I also booked my flight out there though Priceline on United. Due to weather delays in Kansas City and Chicago, I missed my connecting flight to Norfolk. I was originally scheduled to get into Norfolk at 7:44 pm, but didn't touch down till 12:52 am on a later flight, which had been scheduled to get in at 10:57 pm. It too, was delayed due to weather and grid lock in Chicago.

I had a ride waiting at the airport and went straight to the hotel. When I got to the hotel, there was a sign on the door saying that anyone not checked in after 10 pm would have there reservation canceled. Being that no one was there, the office was dark, and my cell phone wouldn't work in Virginia Beach, I went around the block and got a room at the Days Inn. First thing the next morning, I went back to the office at the Rodeway Inn and they said they had canceled my entire reservations when I didn't show up and to call Priceline, because they didn't have access to my credit card info for a refund. They were very nice about it and not until I called Priceline did I know there was a problem.

I talked to two different ladies at Priceline. Each of them, not caring in the least about my troubles or my $354. They said it was standard "Industry Policy" to cancel reservations and Priceline would not be giving me a refund. They told me that I should of called the hotel when I was going to be late. I responded, who would of thought that a hotel on the Virginia Beach strip would close at 10 pm in May? No where, did it say anything in the reservations about having to be checked in by 10 pm or the entire reservation would be canceled. It never even crossed my mind to call the hotel. I figured thats why I had a paid reservation. I asked to talk to someone above them, and they told me to email my complaint through the website, which I did. It has been over a week now with no reply.

I don't recommend Priceline. They definitely care more about their bottom line then right and wrong.

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3:48 am EDT
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Priceline.com scam and rip off!

On 3/28/08 I purchased a vacation package over the phone from Priceline.com for my honeymoon. I believed all the ads that this was the best place to book. Boy was I wrong! The representative screwed up my reservation and confirmed a different package and price than what I was charged for on my credit card. In fact they charged me a lot more than what I had agreed to. Upon receiving the email confirmation and seeing the mistake I called priceline to correct the error and they said sure, for a fee. I informed them that this was their mistake and asked again for them to correct it. They said no. I spoke with Teddy from the corporate offices who apologized and assured me that I would receive a full refund in 10 business days. After 15 business days passed and still no refund, I called again. I got the same run around. I received a partial refund but not the entire thing not even half. Now priceline says I have to wait for the airline to issue the refund. I waited again and then contacted US Airways who informed me that they have no intention of issuing a refund due to pricelines error and if I want my money I need to call them and get it. I called them back and they said again that their hands were tied. Now I am out over $650 because priceline made a mistake and refuses to refund it. Don't make the same mistake I did. Spend the little extra cash and book with expedia. Expedia even gave me a discount when they heard how much trouble I had with their competitor. Now thats customer service!

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Lisa6
, US
May 27, 2011 6:48 pm EDT
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I have used Priceline a few times over the years..sometimes I have gotten a very nice Hotel. One time I got a hotel that was under construction. It was listed as a resort, yet other than access to a golf course and 2 junky pools, (one was closed)there was nothing "resort" about it. A resort is somewhere I think of taking my family and as having things for kids to do. Because the pool that allowed kids was closed, we were allowed to use the adult only pool..When I travel with my husband I like using the adult pool as well, so the guests were not thrilled with my kids splashing around.. I was worried the whole time. It was not relaxing for any of us. I found out later that I should have complained but I figured since it was Priceline, it wouldn't make a difference. Fast forward 3 years.. Wanted a staycation for Memorial Day with the family ...it never allows me to put in the number in my party, but we have 4 kids going. We generally stay in a hotel that has 2 queens and a sofa bed. There are plenty if options because we live near Scottsdale AZ . We have stayed at so many amazing properties. So I took a chance and went to priceline..I got the same crappy hotel from 3 years ago! I have used them since that bad experience and never gotten a bad place. I called some foreign country to talk to customer service..apparently they're only trained to say No, and sorry! Now I'm stuck with a bad hotel and not enough beds. They said I could complain at check in when they won't allow all of us to stay.. I dont want my money back, I just want to not stay in a place that I had such a bad experience and that wont accomdate us. It's my own fault I know, for not just booking what I want, where I wanted. I was dismissed and hung up on, by the Customer Relations..I just want to talk to someone in management yet they refuse..I will never use this site again, mainly because of their poor customer service.. It would probably be easier to reach Willliam Shatner, than any supervisors at Priceline!

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BARRY BAT
Baton Rouge, US
Feb 15, 2011 7:57 pm EST
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I placed a bid on priceline on 15 Feb. 11, my first bid was not accepted so I made a second bid.This one was accepted but with one problem, it was in the wrong area of the city.When I contacted priceline they said that was my chioce and it would not be refunded.DO NOT USE THESE PEOPLE, TRY SOME OTHER SITE TO AVOID THERE SCAMS

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JMR5829
, US
Jun 18, 2010 12:09 am EDT

I totally agree with everything I have read. I am in the process of fighting with Priceline. I am trying to cancel 1 of 4 flights for a trip I am taking in July. Long story short, one of the people in my party has been transferred to a different city and the airline we are booked on does not service that city. I first tried just to get them to rebook her flight on a carrier that flew out of her city... can't do that. Will only give me a credit for that airline and when we use the airline we will be charge $150.00 for changing the ticket...so a $200 credit will cost an additional 150 to use! Plus the chances this person can ever use the ticket is slim...again the airline does not fly out of her new city

I have spent 2 days on both the phone and the internet. Just like was mentioned by Mike the customer service reps are not aware of what goes on with communication on their website. I was told to contact customer service through email and when the person came up with a "compromise" for me (you can cancel the flight for a small fee...one time only allowance!), I was told to call customer service and they would handle it. Yeah, right! They basically said...Who told you this, this can't be done etc. I have also found they won't give you a number, won't let you talk to a supervisor etc. This whole outfit is a SCAM!
I have NEVER heard of a legit company that you could not speak to a person to resolve issues. I have been transferred from person to person, none of who are communicating with each other. Each time I have to give them my itinerary number...explain details AGAIN etc. Bottom line is I am getting the run around. I also plan on calling the attorney general's office in my state. This outfit is a JOKE. I will tell everyone I know to NEVER use Priceline. I have kept all the email and responses. I will send the "packet" to their corporate offices though I don't anticipate them caring or doing ANYTHING about this. They clearly don't care. So I am suggesting everyone...make reservations through the airline, hotel or rental car companies. You will get just as good a deal and when issues arise that force a cancellation most times they are willing to work with you...companies like Priceline just laugh!
JMR

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mike ghazawi
fair oaks ranch, US
May 28, 2010 7:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

this is the wost site to book your travel through. I booked hotels and rental car, about 2k worth and wanted to upgrade my rental car and pay the different. I was told to contact the rental car company and when I did. the company agreed if priceline okay with it. Pricline would not do it. I will never book through them again. also you could find even better deals through other web sites. They are scam

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Wimp35
Boston, US
Aug 25, 2009 2:21 am EDT

Where to begin. First of all their customer service is atrocious. The first time I called I found out several crucial things:
1. Their representatives have NO IDEA what is on their website.
2. Their representatives cannot help you with any price discrepancies advertised on their website.
3. Their representatives are total spam artists. They talk so much nonsense, I am surprised they don't find themselves laughing at their own absurdities.

The second call to customer service I found out something else:
1. They are technically not allowed to transfer calls to their supervisors.
2. They are also not allowed to transfer you to "real" customer service without a request number...which ofcourse is gained by.
3. They broke rules 1 and 2 by transferring me to a supervisor and customer service the first time I called.
4. They are good at arguing.

I am flabbergasted. I called in with a grievance and am more frustrated then ever. You want good service? Don't call these guys.

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Maurene
Post Falls, US
Jul 09, 2009 1:30 pm EDT

I won't go into my long story, but I agree that Priceline.com is a major rip off. We booked a packaged and purchased their insurance. We had a family emergency, cancelled way in advance and of course were denied cancellation because we had purchased the trip insurance and it could only be handled by AIG their insurer. After submitting the time-line, circumstances, we were denied based on their policy limitations that were not given to us in advance or we would not have wasted the extra money for trip insurance. Amazing fraud on the part of these two companies. I will never use their services again and will write letters to all Attorney General's of each State they operate in.

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sgailey
, US
Mar 07, 2009 1:46 am EST

I to am on a mission.  You would not believe what Priceline.com did to me.  I bought a vacation package to the Bahamas, in March 2008.  In April I was in a near fatal accident that paralyzed me from the neck down, needless to say, I was in the hospital when my trip was booked, and I was unable to cancel. I didn't have the documentation at the hospital and it was not the first thing on my mind. Living was!  Anyhow, Well I am accepting life and getting better and I need a vacation so bad and I wrote them a letter stating what happened they said no way would they give me a new trip or refund my money!  I CAN'T BELIEVE IT, I was shocked. And they were so rude and uneducated I just could not believe it. I was speechless!
 
So I have spent a good amount of time, typing letters and sending them to every contact on the site, except for corporate you know they do not have a contact for them of course. Well since I am in a wheelchair now, and my doctor will not release me to work I have all the time in the world to fight this. And let everyone know what they did to me.  I am sending them the letters. I have sent them to corporate and every contact I could find and no response at all! It is so unfair the way they can get away with this kind of treatment. They treat their customers so badly it is unbelievable, I really cannot believe they are in business.

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2:52 pm EDT

Priceline.com charged $82.15 in fees on $100 car rental

I rented a car through Priceline.com and was ripped off with extremely excessive fees. $82.15 on a $100 total auto rental. Their website asked if I wanted to rent a subcompact at $18 / day or a midsized at $20 / day, or full sized at $23 / day, etc.
I picked the midsized at $20 / day for 5 days and the bill was for $182.15 - What it can't be? I called priceline.com and they said that I had agreed to their terms and the $82.15 was for taxes and fees. No, it did NOT include damage waiver, insurance, age additions (I am 52) or any legitimate charge.

$82.15 fees on a $100 car rental ! ! !

Typically taxes and fees should not have been more than $15 to $25.

Priceline.com ripped me off and I will NEVER use them again.

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Quien Lo Sabe
Avondale, US
Feb 07, 2015 3:45 am EST
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Are you surprised? Priceline.com is a Mormon company. MORMONS lie, Steal, cheat, etc. They LOVE money and will do whatever it takes to get it - even illegally. They are cult of white collar crimesters. Looks like they ripped off one of their own.

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Georgeann Casey
, US
Jul 25, 2014 11:51 am EDT
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I bid on a full-sized car through Priceline for $65/day, which seemed steep but there was a Mormon event in Salt Lake City at that time so I agreed to that price for 4 days. Imagine my surprise when the bid came back at a cost of $384.70 for 4 days ("taxes and fees" undisclosed ahead of the bid) rather than $260; it was $124.70 over the supposed "Best Price Guarantee". If Priceline had revealed the true price, $96.175/day, before the bid there is no way I would have rented from them. I phoned them and was told by 2 people that the $124.70 could not be refunded. I call it deception and fraud.

Priceline.com In-depth Review

Website Design and User Experience: The website design of Priceline.com is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Range of Products and Services: Priceline.com offers a wide range of products and services, catering to various travel needs. From flights and hotels to car rentals and vacation packages, they have it all. The extensive selection ensures that users can find the perfect option to suit their preferences and budget.

Pricing and Discounts: Priceline.com is known for its competitive pricing and attractive discounts. They offer exclusive deals and discounts on flights, hotels, and rental cars, allowing users to save money on their travel expenses. The "Name Your Own Price" feature also enables users to bid for the best prices, adding an element of excitement to the booking process.

Customer Service and Support: Priceline.com provides excellent customer service and support. Their dedicated support team is available 24/7 to assist users with any queries or issues they may have. The prompt and helpful responses ensure that users feel valued and supported throughout their booking journey.

Booking Process and Ease of Use: The booking process on Priceline.com is straightforward and user-friendly. The website guides users through each step, making it easy to select and book their desired travel options. The streamlined process ensures a hassle-free experience, saving users time and effort.

Transparency and Trustworthiness: Priceline.com maintains a high level of transparency and trustworthiness. They provide detailed information about each travel option, including photos, reviews, and ratings from other users. This transparency helps users make informed decisions and ensures that they can trust the information provided on the website.

Mobile App Functionality: Priceline.com's mobile app offers excellent functionality, allowing users to book and manage their travel plans on the go. The app is user-friendly and responsive, providing a seamless experience across different devices. Users can easily access their bookings, receive notifications, and make changes or cancellations conveniently.

Loyalty Program and Rewards: Priceline.com offers a loyalty program called Priceline VIP, which rewards users with exclusive benefits and discounts. Members can earn points on their bookings, which can be redeemed for future travel expenses. The loyalty program adds value to the overall user experience and encourages repeat bookings.

Additional Features and Benefits: In addition to its core travel services, Priceline.com offers several additional features and benefits. These include travel insurance options, airport transfers, and the ability to bundle flights and hotels for additional savings. These extra features enhance the overall travel experience and provide users with added convenience.

Overall User Satisfaction and Recommendations: Overall, Priceline.com receives high user satisfaction due to its user-friendly website design, competitive pricing, excellent customer service, and convenient booking process. Users highly recommend Priceline.com for its wide range of travel options, attractive discounts, and reliable support. Whether you're planning a quick getaway or a long vacation, Priceline.com is a trusted platform that delivers on its promises.

How to file a complaint about Priceline.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Priceline.com. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Unresponsive Customer Service at Priceline.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Priceline.com. Include key areas such as booking problems, customer service interactions, billing discrepancies, or issues with refunds or cancellations. Mention any relevant transaction information, such as booking numbers or dates. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the responses received from Priceline.com. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Priceline.com. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct and relevant to your issue with Priceline.com.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Priceline.com or other users to further address your complaint.

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