Priceline.com
reviews and complaints

At September 17/2018, I booked and canceled flight reservation twice due to ticket were unclear and did not explained other fees as well as seat configuration and charges. The second time that I canceled my reservation, I purchased travel protection for $74.36 and I have been advised to keep my travel protection and save that for other reservation. It was indicated in the travel protection page. I consulted one of the Priceline representative and he approved that as well.
I did another reservation and did not purchased another travel protection since I had one under my account. Today, January 5th I called and asked for the receipt or evidence of my travel protection. After over three hours talking with multiple agents, I have been informed that my travel protection is not valid for this current reservation and it has to been canceled. I asked if this is the case why Priceline keep my money since Sep 17 and now they want to give me refund after over 80 days. All they have to say we are sorry we cannot give you your travel protection plan now.

Hello, I'm Martina Citroni,
I've been your client for more than a year. In contrast to my past experiences, during my last reservation I observe an unpleasant problem. I choose to book, trough Priceline.com an apartment located in Miami Beach with the name of "Miami suits south beach" from the 11th of December to the 13th of December.
After the payment I received from your website, as always, the email confirmation in which you told me that my apartment has been booked successfully.
The same day(November 30th), a few hours later, I received an email from the real estate that is renting the apartment.
In this email they told me that they had received my booking and that I will had to fill out my credit card authorization form within 48 hours. At the end of the email, they told me that they will provide more information later.
After one day, I didn't received any farther information so I called them and I told them about the delay in receiving the credit card form by email and I asked them if they could send me the form.
The lady at the phone, told me that she will immediately provide me the form by email but I didn't receive any email.
The same day, I decided to email them and I asked again about the credit card form. They immediately reply that they will send me the form and that I will have to fill it out as soon as possible.
The reason I'm writing to you is because I haven't received any email from them and I know that without sending the credit card form back to them, it is not guarantee that I will still have the apartment.
Unfortunately, because of this problem, I had to book another apartment in order to be sure to have a house during my staying in Miami.
I' m really disappointed, I think it is confusing and not correct to have different booking processes while using the same website (Priceline.com). I've been booking multiple hotels all with the same processes and requirements but, for the first time, I had to fill an extra form that was never been submitted by the real estate.
Honestly I had the feeling that they didn't want me to send the form and therefore, they didn't want me to complete the booking process of the apartment.
At the moment they didn't charged me the price of the apartment but I will not be willing to pay any fees or amount since they didn't gave me the opportunity to complete the booking of the house.
In the hope that you will fix the discrepancy between hotel booking process and private house process, I thank you for your attention.

Best regards
Martina Citroni

This company does not value their customers! Priceline is misleading customers to think that you can save $100 instantly by applying for the Priceline Visa. I made the mistake of applying for their credit card and I was not able to use the Priceline Visa to book my flight or save the $100 as they advertised on Priceline.com website.

I call them to get help BOOKING my reservation and was not able to get through the automated recording! I booked my ticket using a different card and called Priceline 10minutes later to see if they can help put the purchase on the Priceline visa.

I was told they could not transfer the purchase or refund it by the 'Supervisor' at their customer service department. Basically there were no options and there was nothing they could do to help. I asked to speak to a different person or a different supervisor and they said there was no one else I could talk too. This is not a company that values its customer and they haven't got a clue about customer satisfaction. DO NOT APPLY FOR THIER CREDIT CARD and be mindful you will not get any help with anything unless they have billed you for it up front.

On 17 Nov 18 I booked a hotel on Priceline for 106.20$ Shortly after I was alerted the price is at 61.02. I called and 5 different associates claimed that could not see this new price. I not only requested to purchase it, proving the new price, but they claimed they would not then refund the first purchase. I have screen shots and timestamps to prove it.

I booked an automatic transmission compact car for 5 days with pick up at Edinburgh airport on 26 Sep 2018 with Sixt. The date of booking was 24 Aug 2018. But when I reached the Sixt office at Edinburgh airport I was told that Priceline has made the booking for a manual transmission car. In order to have an automatic car I was asked to pay additional 20 GBP/day. Since I didn't want to add extra cost to my budget that time, I took a manual transmission car itself. Request you to kindly refund me the appropriate amount keeping in view that I was charged for an automatic car while I was provided a manual car. My priceline request no. is [protected].
I raised this query with priceline and My query #1428966 has been open since a month.
Despite several reminders, the issue has not been resolved yet.
I request immediate attention to my concerns.

I booked a "Travel Package" deal To Cabo San Lucas, MX through them. I chose the hotel first, and then they offerred flights available. I put in the city I was flying from, picked the times and made the reservation! Simple. Unfortunately, I did not notice that flight I booked went to the wrong City. A similar named city if CA. ! I did not notice this until a week before the flight. I complained to them, and they did nothing. I made it clear this was made on their vactation package website. they could care less. I got NO refund, and Lost all the money for the trip.
This company is a complete scam!

I booked a hotel reservation for November and thought I was booking directly with the hotel website, but never received a confirmation. I called the hotel and was told that I did have a reservation but it was booked through a third party, Travelweb. I wanted to change the reservation but the hotel told me I could not, and that it was nonrefundable through Travelweb. Now I am trying to contact them to at least get a confirmation sent to me. What a mistake! Never again will I book a hotel room unless I call the hotel direct.

If I were you I would take this location off your site. They are rude and customer service sucks to be blunt. We made reservations but since my sister in law nieces and great nephew (1yr old) came to visit for a few hrs between UIL marching competition so the baby could nap they kicked us out. Not sure what the issue was with having visitors during the day is. They also had what seemed to be prostitutes getting ready in their car in the parking lot.

Air Canada one Canadian city to another Advertised $339.92 Came on my credit card $457.60 Original price american dollars Unexpected very misleading.
(Itinerary# [protected])
Air Canada Flight 8658
Dec 21- #R7QPAA
Air Canada 8658
YXU to YOW Dec 21 7:30 AM
Air Canada 8661
YOW to YXU Jan 3 6:25 PM
I feel this was a very underhand transaction and I hope this can be resolved, restoring my confidence in Priceline bookings. As you can see from my email address, I frequently travel using Priceline for flights and car hire.
Susan Brooksbank

I booked a trip to arrive in Punta Cana on the 3rd on November. It was mandatory to arrive that date. When I saw the itinerary it clearly stated Saturday, November 3. When I called to confirm because the itinerary didn't seem very clear, I was told I would arrive Sunday, November 4. Nowhere on my itinerary does it say Sunday, November 4. I try to speak to the escalation team and she simply would not listen to me. She was not able to show me where it says I'll arrive Sunday, November 4. The itinerary is extremely unclear, and now I cannot make this vacation because it is mandatory to be there on the third. I would like to have an experienced Manager review my itenray and explain why it did not state my arrival would be Sunday, Nov 3rd.

I obviously need to change my trip as this ticket is no longer useful.

Please contact me, ASAP!

Sheri Senior
[protected]
[protected]@gmail.com

Priceline Trip number. [protected]

I've already sent my exact itinerary, but would be happy to resend.

I have used Priceline.com to book a room for one adult and one child. I have chosen one with a photo that said the hotel was recommended for 1 adult and 1 child and have booked a night, I was sure the hotel had appropriate rooms for 1 adult and 1 child because I believed your recommendation. I have attached a photo as evidence. When I received the confirmation email it said children are not allowed so I was very upset because there was no information about the hotel not accomodating children on your website. I do not seem to be able to cancel the booking or get any refund.

https://www.priceline.com/relax/at/PubLove%20%40%20The%20Great%20Eastern%2C%20Docklands/40968206/from/20181024/to/20181025/rooms/1/adults/1/children/7?cur=&locationType=&locationName=&lat=&lon=&pclnId=&cityId=&preferred-rate-id=&meta-id=&qdp=31

I am looking forward to your reply, please send it to viola.[protected]@gmail.com

On hold for two hours an a half and counting...with pricelines operators that repeated the same process over and over again, that lied about correcting errors while not putting our updated info 3 seperate times, offering flight options that were not available and then placing us on hold whole pretending to get estimates on costs, not to mention they made us MISS OUR FLIGHT! I will be reporting pricelines to EVERY bureau possible! You have wasted my time, money, patience with incompetence and callousness. The so called supervisor just wanted to repeat the same process, just one more from the call center from hell.

My Priceline itinerary: [protected]. I was traveling to Las Vegas and wanted to select a hotel that had a shuttle to the airport so I could avoid the cab fee. I selected a Priceline Express Hotel, the Boulder Station Hotel and Casino, far away from the strip because it had a shuttle to the airport.

When I got to the hotel I was informed that they don't have a shuttle. When I got home the next day I called Priceline for $31 reimbursement for my cab fare and they only offered me around $7. I was greatly disappointed in this. I hope they updated their website to reflect this incorrect info on their website.

My son and his girlfriend were detained today on suspicion of shoplifting. It was a misunderstanding and they were released once the footage was reviewed.
However, legally the store had no right to detain children and there was no adult with a working with children check or police present.
They were not given an apology and were told to not come into priceline.
This is the stores error. It is unacceptable I have to ring to state we have legal expertise to have my child treated fairly. I demand an explanation

K McK eown

On September 21st I booked a room for September 22nd the website crashed just as the card was being authorized and they took $78 out of my account. Never got the booking it was rejected when I call to complain they said it was just an authorization a week later I called to complain they said it was just an authorization two weeks later I called and they said it was just an authorization three weeks later I called and they said it's just and authorization. I've been using Priceline for years but I guarantee you I won't be using it anymore. They have my money and won't give it back.

I booked a hotel reservation with 15 day parking at the Marriott hotel Manchester uk for 17 th December . The advertised rate includes 15 day park and fly package . But when the e mail confirmation came through there was no mention of car parking . I telephoned price line immediately last Thursday and the guy said he would sort it out . No one called me so on Saturday I rang back I spoke to 5 different people including managers who told me the same thing, no one could resolve the problem . Priceline should not be advertising the parking in the package if they are not part of the deal as this is dishonest for customers . You have advertised a park and fly and that is what the customer thinks he is getting . It is outrageous that you then call the hotel who say we can't honour the parking and then u tell the customer parking is not included this is price lines mistake and Priceline should honour the parking in this instance without question for misleading customers
My name is Shamaila Qureshi and the reservation was for one night 17 th December

I purchased one flight ticket through you on 17th september 2018 vide china eastern airlines : nhwdyd and priceline trip no: [protected].
It was from kolkata to sydney via kunming, where layover time was 9 hrs but suddenly flight schedule was changed on 28th september 2018 and my layover time at kmg extended upto 19hrs 15 minutes. So, I decided to cancel my flight booking.
I talked to one of your customer service assistant on 28th sept it self and requested him to cancel my flight booking and he also assured me that he will cancel my ticket and send me one confirmation of ticket cancellation in my mail within 24 hrs.
But still I am waiting to get that confirmation.

Express deals are a scam - one can book the same accommodation for the same price from the hotel directly. That booking from hotel directly, unlike priceline's deals, is fully refundable and changeable.
The express deal I got from them was advertised as 117
Below is an example: price advertised through priceline is more expensive than directly for the hotel itself.

priceline price: $67
https://www.priceline.com/stay/search/details/2422705/20181015/20181016/1

direct hotel price: $60
https://www.wyndhamhotels.com/days-inn/reservation/book

I had booked a flight back in March of 2018 to Orlando Fl. from LAX. From Sep 28 coming back on Oc. 6th. Since I did not receive any update or remainder I decided to open my itinerary and try to print out my boarding ticket. Only to see that may flight back to LA had been moved from 10/6 to 10/5. I called Priceline immediately to ask why this was done as I had not agreed to that. They simply said JetBlue moved your flight and we had sent you an email back in August. Since i had not received anything I asked the agent to re send it to me which she said she was not able to. Also they did not even bother to call me and advise me of this and offer some decent options like maybe a different airline or a different departure time. The girl said she had to check with the airline and after being pun on hold for 45 minutes she said that they could either shift my ticker to depart Fl on 10/07 or if I wanted to leave on the original date I would have to do a layover. I asked if they would at least accommodate the a hotel of their choice for the additional night that was not planed in my trip. She said "Priceline will not be giving any compensation for this as it was the airline who moved your date." So which one do you want? I asked her to hold as I was trying to see if I was able to afford the unexpected night and to make sure there were available rooms and she became very impatient claiming she needed a response. As someone who works out of a 4 Diamond hotel I am awed by the way they treat their customers. I understand the airline changed the time however Priceline should have tried to get a hold of me and ask what would work best or refund me so that I could book with an airline that had availability on 10/6. Not only did this cause me to be late at work, but now I am having to cover an additional hotel night. Very disappointed specially at the fact that I was being rushed and that they do not do courtesy notifications. If I had not checked this then I would have arrived at the airport on the 6th and would have had to pay another ticket to come back to LA.

I went on Priceline and booked two (2) nights at the Quality Inns & Suites, Yuma, Arizona. The nights were Tuesday, 9/25/2018 and Wednesday, 9/26/2018. I was charged a total (including Taxes) of $191.80 or $95.90/night. When I got to the hotel I inquired of their price. I was told $71.84/night or $143.68 (including all taxes). I was very upset to learn I was ripped off by Priceline and will probably never use their services again. Disappointing!