Priceline.com
reviews and complaints

I will never ever book a trip with Priceline. This company needs to be shut down immediately. I saved money for months to go on vacation for my sons 10th Birthday. I booked my flight and hotel together at the same time through Priceline only to have my flight come into one island and hotel reservations be on an entirely different island. They Ruined my sons 10th Birthday! I'm not from Bahamas why would I know what islands are connected by car and which ones aren't nor would I know that this is a entirely separate island that requires another flight different from what I paid for from Priceline! Why would Priceline give me the flight for Nassau and not Freeport? I was only made aware of the huge problem when I arrived in Nassau. I called Priceline many times from the ministry desk all for them not to do anything to resolve the situation leaving my son and I completely stranded! No accommodations made because of their screw up! Instead they blamed me! All the people of the Bahamas has stated there is no way that travel companies should be linking Nassau and Freeport together at all! I cried and cried and cried in the airport, my son cried as the only money I had with me was money for excursions thinking my hotel and food accommodations were paid for! I didn't budget for having to pay for an entire other hotel nor did I budget for food for my son and I. Priceline did absolutely nothing to help the situation. My son and I were stranded without a phone to reach anyone back home for help. Every single representative from Priceline was careless and insensitive to the entire situation that they caused. I was promised a email from princeline since my phone was not working and no one emailed me. This company displayed the absolute poorest display of customer service. I booked many trips through Priceline in the past and this will certainly be the last. Everyone at this establishment needs to be fired and the company should be shut down to allow this to happen to customers without a care in the world. The ministry of Bahamas stated "Priceline has continuously made this error and has not corrected the problem". Warning to future travelers do not book with this company! They take your money and don't care what happens to you!

I bought a ticket through Priceline.com for an Icelandair flight online on August 14, 2018. When I bought the ticket, I was emailed a copy of the itinerary where it said that I had an Economy class ticket. I looked on the Icelandair website and they did not have an option for an Economy class ticket, they instead had 3 different classes of ticket : Economy Comfort, Economy Standard, and Economy Light. I was not informed that my ticket was in fact an Economy Light ticket, and therefore not entitled to a checked bag. When I tried to check in online with Icelandair, I was informed that I had an Economy Light ticket which I was not aware of beforehand and not informed by Priceline.com at all. Had I known that I had an Economy Light ticket I would have canceled my ticket within the 24 hours I had available to do so. When I tried to communicate with Priceline.com, they told me that it was ultimately my fault and that I should have looked through the contract, which I was not sent until I requested it. As the broker for the sale of the ticket, I should have been informed of the type of ticket that I had so that I could have made a more informed decision and would not be in a situation where I do not have the money to pay for my checked luggage and will therefore have to leave it at home. In none of the written correspondence that Priceline.com sent to me, did they make me aware that my ticket was an 'Economy Light' . As an agency that handles ticket buying on behalf of customers, they should be able to clearly inform their customers of the type of ticket that they have.
I can provide documentation as needed.

I spoke with a booking agent as i was looking at the Clarion Hotel Website the price for the room said $56.00 and it said free cancellation until Sept. 27, 2018. I booked the room for 5 nights asking if the room was refundable and he said yes, He got my credit card info and email address and said he was sending the Reservation number then he said the room WAS Not refundable. I immediately said to cancel and his answer was yes. And he hung up, I had a bad feeling so I called back spoke to Nina she said he did not cancel and she informed me that they would have to turn it over to the resolution dept and that it would take 2 days to listen to the recording, she was very sorry but they would have to charge me $417.00 whether i stayed at the hotel or not. I then spoke to a her Supervisor who also said he was sorry but he would have someone call me within 2 days. I truly feel that your company has acted in an underhanded manor and I would like to speak to someone in your office.
My telephone number is [protected]. My name is Patti Jo Fee

Joshua Ramsey
Director - Customer Service
7930 Jones Branch Drive
McLean, VA 22102
[protected]
joshua.[protected]@hilton.com

I dropped my Grandson off on Sunday September 23, 2018 at approximately 6:30 p.m. at the Hotel and gave him $100.00 for his trip home.

Then my wife and I returned the rental car about a half mile away.

After I returned the car my grandson Sam called and said that the

Hilton had refused to allow him to check in because he did not have a credit card with him.for a deposit of 50.00.

He offered to pay the deposit with cash and they refused to take his cash!

He called me and I asked to speak with the manager. SAM SAID THAT "THEY WOULD NOT TAKE MY CREDIT CARD OVER THE PHONE"

My grandson Sam then had to take the shuttle to the airport and slept in the airport that night as his flight was not until the next morning.

Sam was well dressed, 24 years old and He is an office manager in Maine. He had just flown in for 2 days to see his father who had just been admitted to San Fernando sub-acute

hospital in Sylmar, with a broken cervical spine and on a ventilator.

As you can see below, his hotel room had been paid for by my credit card and this should never had happened.

I am very upset and feel that the Hilton was very negligible.

Please advise as to how you will rectify this incomprehensible situation.

Donald N Fessman
3652 SE Leonard Lane
Stuart, FL 34997
[protected] home
[protected] cell

Samual Fessman
71 Sherman St Apt #7
Portland, ME 04101
[protected].

David Teselle, ESQ

Hilton Los Angeles Airport star rating
1 Night, 1 Room
Check-in: Sunday, September 23, 2018 (03:00 PM)
Check-out: Monday, September 24, 2018 (12:00 PM)
Hotel Address: 5711 West Century Boulevard
Los Angeles CA, 90045, United States
Hotel Phone Number: [protected]
Number of Rooms: 1 Room
Reservation Name: Room 1: Samuel Fessman
For 2 Adults

Confirmation Number: [protected]
[HOTEL_NAME]

See Hotel Details
Map/Directions

Map/Directions
Room Type: Room Assigned at Check-in - Sleeps Two Adults

Max 2 guests. Hotels may charge for additional guests.
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Summary of Charges
Total Charged: $124.97thumb_IMG_2660_1024.jpg

I purchased a trip on 6/21/18 from Priceline for Hotel and Airfare for 4 people. We would be flying from San Jose, CA to Las Vegas, NV from October 14th to the 20th . Since purchasing these tickets we have been contacted from the airlines for numerous flight changes. The last straw was when the airline Frontier decided to switch our flight from the 20th to the 19th. The actual trip is for a wedding, which is on the evening of the 19th. The only options the airline gave me were for flights departing on Monday 22nd. which would incur additional extra fees for 2 hotel nights stay. Long story short we needed to cancel this airline and book with someone else. Incurring additional fees for short notice flights. In NO WAY did Priceline rectify the situation. They basically said it was the airline issue and would not help any further. Priceline is gives you a false interpretation of their services. They DO NOT help with any airline issues. The whole point of using their service is to get great deals when you book in advance the only issue is as soon as something goes wrong they leave you standing in the cold and are willing to let you deal with the headaches of NOT receiving refunds. Priceline is a joke, you are better off going on your own and finding airline and hotel because they DO NOT have any integrity in helping their customers in resolving issues and receiving their refunds.

On August 31, 2018 I booked a reservation with Priceline for two nights of hotel on September 15-17 and was told I could modify the reservation if our plans changed. I called back on September 13, and after waiting on hold for 26 minutes was told that I could not modify the reservation. We are staying one night (Sept. 15-16) and leaving on 16th. So I need Priceline.com to refund half the amount. The total charge was $626.10 and so a refund of 313.05 is due.

We booked a flight/hotel bundle through Priceline. I became Ill and was not able to take the trip. I was too sick to go and we were going to visit someone in the hospital. I was afraid I may be contagious. We re-booked our flight with added fees. We tried to re-schedule our stay at Marriot through Priceline. We were told we had to call the hotel. We did and we were told we had to talk to Priceline. We can understand them not refunding our full amount but feel we should be refunded the other nights. At the very least they should have let us re-schedule. I have e-mailed both companies and have been given the run around or have been completely ignored. This is no way to run a business or treat people.

I received a call late at night from a man who sounded like an Indian man who claimed that He needed my Full Name, date of birth, & last four digits of card number to verify my Priceline reservation that I booked for two nights. I am here in my hotel now & the hotel had no problems checking me in. I do not use my cell phone number for a anything except car rentals & I always book my cars through Priceline. How does this stranger have my reservation & name . What is wrong with the Priceline system ? I will upload a screenshot of the phone number. Please check to see who that was that called me late at night about my credit card information. 🙁😳

Booked this hotel through Priceline showing nice photos and offering a great deal. Turned out there is full instructions being carried, the lobby had a bucket to catch drips. The rooms were awful smell of mildew, blankets stink. Hand print on bathroom wall, mirror falling apart. Elevator not working, construction dust everywhere. Pure false advertising !

I book a hotel reservation with Priceline on September 6, 2018, The hotel that assign thru their Express deal is in a drug infested area of town. I want to cancel or for them to move me and my family to another hotel in a safer area. I called their customer service and was given no help or support. The call center is located out of the country, some where in the Philippines.

Reservation for the Atlantica Hotel in Halifax for Monday, August 13th, 2018 to August 14th, 2018. Reservation # [protected].

We booked the hotel online through the Priceline website. The total came to approximately $193 and so we booked it. Unfortunately, when we checked out we found that the price was actually approximately $303. We called customer service at Priceline immediately but they said that it was most likely our error and that all they could provide was a $25 credit.
In the meantime, we checked back through our email notification and noted that the price was actually $303 on the email. We went back to the website and noted that Priceline was advertising the same price for the hotel that we had originally booked under. We went through the online steps and discovered that even though there is a confirmation page with an amount of $193, after clicking this page, another page pops up with a total all the way at the bottom that has a different price ($303 in this case).
In the meantime, we did receive an email from Priceline offering us the $25 credit but claiming that there would be a follow up email with a secure link to enter our credit card information into. We never received that email.
In fact, we have sent Priceline 2 emails letting them know that we have not received an email with the link and also that we are requesting a credit of at least the difference to what we thought we were paying ($110) in this case. We concluded that it was not our error, but actually Priceline's click-advertising and perhaps a glitch in their system with the pricing.
Priceline has not returned our email.

Booked hotel checked dates three times went to pay printed confirmation information dates were different called to change dates but Priceline would not change so I lost money. I will never use Priceline again I booked two different hotels that day if the system changes dates the customer can do nothing about which is not right good luck with your company I will make sure I will post on ever website possible.

Booking # [protected] -Priceline shouldn't be booking handicap rooms to people who aren't handicap! Room was super DIRTY and did not accommodate our needs. Priceline booked the handicap room for me and my 1 year old son- It was his birthday weekend and the whole trip he had to suffer without a bathtub to be washed in. Huge fail! Also- the hotel made me get mandatory valet service which I paid a daily fee for and the valet dinged my car on the side and then valet guy disapeered with the keys and was no where to be found for about an hour. Ruined our whole day. - Tanya

8/17/18, 8/19/18
My entire local vaca was ruined...Drove 3 hrs for a GREAT AMERICA VISIT.

M room should have been...1 adult/2 kids ...2 queen room IT WAS NOT

The hotel was "pet friendly"...Upon arriving/posted on the front desk/a DISCLOSURE of charges...FOR THE COST OF $150 (NO THIS IS NOT A JOKE) for what they called a "deposit"...which is in fact an ADDITIONAL ROOM CHARGE.

I have traveled with an animal so it never occurred to me that "YOUR WEBSITE" was missing ALL information.
INCLUDING...parking fee of an additIonal $5 PER NIGHT!

THE VERY LEAST...I expect to be reimbursed for the DOP DEPOSIT CHARGE.

FELIX... (the manager of "Residence Inn by Marriott SOUTH SAN JOSE"
6111 San Ignacio Avenue San Jose, CA. 95119)...informed me THEY are not responsible for "other" party BOOKINGS!

OUR ACTUAL total stay in San Jose? LESS THAN 24 HOURS

roughly 8pm check in FRIDAY- LEFT SATURDAY 6:30PM since we no longer had the MONEY TO EAT ON for the rest of our expected stay.

ITINERARY- [protected]

At the Quality Inn Carbondale, IL the manager called me a LIAR. Room looked like someone had went in before me and the bedspread was filthy with stains and dirt. Sheets looked like someone had slept on them. Toilet tissue only had a few sheets on it. There was trash on the floor. Room smelled of smoke and a dog was barking next door. When front desk was informed they sent someone up to correct the issues. When I returned the only thing done was a heavy spray that gave me a headache.Went back to desk and the same woman went to tell housekeeping and came back and said the housekeeper was gone and they were full, and she could not do anything. I ask for clean sheet and bedspread and she gave me terribly wrinkled sheets and a comforter with holes in it. I am still quite traumatized from the experience.
Tried to call Priceline but could only get my reservations.

I have booked rooms with a few online companies before and Priceline by far is the worst I have ever used. We were in another state from our home, booked a room, chose pay at hotel. The site asked for pay info we gave it and thought we would be charged if we didnt show. Well 15 minutes later we were at the hotel. We were told room wouldn't be ready til 5pm.and the front desk lady was soooo rude. We asked her to cancel our reservation and she told us they would not. We then called Priceline and fought for them for 45 minutes and they refused to book us elsewhere or give us a refund. Went back to hotel and was screamed at by the owner for about another 15 minutes. He then said we were lying about the lady telling us check in time. My husband stated that he was not a lier and the gentleman that was also working said the owners English wasn't that good he didn't mean to say that. I called the corporate office of the Ramada, they called the hotel and the owner refused to talk to her. Police were called, which was very embarrassing and upsetting to our 10 year old child. They were very very nice and agreed with us but could not make Priceline or the Ramada give us a refund. We are out $177.96 as off now. There were even two different customers who offered to take our room but the owner said no, he had to sell all the empty rooms first. Corporate said the owner if the Ramada had a week to respond to our complaint. So hopefully they will be able to get our money back. Please be careful of paying up front on Priceline. We felt like they were not on the customers side and would do nothing to help us.

Booked hotel through Priceline three days prior to travel. Fully charged and confirmed.
On the day of the reservation, and about 10 minutes from the hotel, received a call from Priceline saying that the hotel has been fully booked and will refund the whole amount plus 20% more.
What! I have my family with me and a four year old all tired and made plans according to the hotel amenities, ie full kitchen, so meat for cooking, bbq, etc. very disappointed and embarrassed in front of fa my members visiting from overseas.
Ended up taking a hotel that didn't have what we were looking for and our whole trip was a disaster.

I reserved 4 vehicles back in April 2018 for Pickup on 7/28/18 at the McCarran Airport in New Orleans. The vehicles were reserved with Enterprise Rental Car w/a pickup time at 5 pm local time. Cool, so I thought! The day of departure, I noticed we were booked at TWO different neighborhood locations NOT the airport location like I opted for. Okay, not a big deal RIGHT? Try again...we arrived at the neighborhood location which was 35 mins away from the airport location, via 4 different LYFT vehicles as it was a party of FIFTEEN at 5pm - ONLY for the location to have closed and locked the doors - quitting time is at 5 pm! How in the [protected]@%^ can a vehicle be picked up at a location at the SAME time they close for the day?! This should've NEVER happened!

Now, we were stranded! We ended having to catch 4 more LYFT vehicles BACK to the airport and rent vehicles which cost of $45 more per vehicle! Not to mention the $30 ride each way times 4 Lyft's - because of Priceline's "sophisticated reservation system" it cost us an additional $420 before we could even check-in to our HOTEL!

Pissed is an understatement!

I contacted Priceline via chat once I arrived back home several days later - this mofo had the nerve to tell me he couldn't do anything for me because I didn't call when I was standing outside the rental car agency! Oh, so NOW this is MY fault?! I 'politely' explained to him that had I called while standing outside those locked doors, I would've ripped the poor person a new a$$hole. My concern was getting a car for 15 ppl as we were STRANDED!

After an hour of getting nowhere on chat, I asked that the issue be escalated to management, a few days later - I received the following email:

On Fri, Aug 3, 2018 at 6:51 PM, 'Travel Support Team

wrote:

Dear Ms.,

Thank you for contacting us regarding your rental car reservation with Enterprise Rent-A-Car with trip numbers

I am writing to let you know that we received your email in our Executive Offices requesting for a refund of the difference in rate because when you tried to pick up the car, the rental car counter was closed. I have reviewed your case, and we will be unable to refund the difference in rate.

I am sorry if I was not able to give you the resolution that you were looking for.

Sincerely,

Erwin Navales
Executive Offices
_____________________________________________________________________________________________________________

I never told these people that the office closed early - but at 5 pm, they are closed to the public! I asked it further be escalated. Here is the further response.

Dear Ms.,

Thank you for taking the time to contact us regarding your rental reservations with Enterprise Rent A Car for Trip Numbers

I am writing to let you know that we have received your Better Business Bureau concern in our Executive Offices. I understand that you are requesting to be refunded for the additional charges you incurred because the counter was closed.

Your record was reviewed and we see that your issue was already addressed by our Executive Care Team. It has been confirmed that the counter did not close early on your scheduled pick-up date and we are only able to guarantee the counter will be open at the scheduled pick up time. We truly understand the need for the refund; however, we will be unable to refund any difference in rates if you have purchased new rentals for a higher cost.

I know you expect a different answer; however, there are no further options that I can offer.

Sincerely,

Jeron Seguira
Executive Offices
_________________________________________________________________________________________________________

This is crazy! I am definitely taking this as far as I need to! It is unfair to the customer period.
I have filed a complaint with the BBB and copied the CEO in the complaint.

I was trying to contact Priceline to ask them to find me another hotel as well stayed at the one that was given and had an unsafe experience there...I called several phone number with no human contact and no option to talk to anyone. The prompt kept reciting my reservation and even when I selected a different option it kept saying it could not accommodate me with no other option. It recognized my phone number but would not allow me to tlk with anyone after paying $135! Really! None of the customer service lines(different numbers) allowed me to speak to a person and there is no link to communicate on the official website. This can't be legal.

I book a room Thru Priceline like I've done thirteen times before to be exact . This time they cancel my reservation for no reason so I get to the hotel with my two cats mind you only to find out they have canceled my reservation! I look in my bank account they have taken all my money I had! I call these cons and they transfer me to Agoda some unprofessional [censored] who preceded to put me on hold after 33 minutes I conference call them leaving the first call on hold and the second [censored] employee puts me on hold. I'm sitting there in the parking lot with my two cats and no money to get another place when some rude [censored] called their supervisor calls me from Hong Kong yes Hong Kong and preceded to tell as I'm crying to bad you'll get your money in ten days it's your banks fault never explained to me why they canceled my reservation but did tell me I never had confirmation of a hotel but I did I took a screen shot of it. Plus why if I didn't have a confirmation would they have taken my money in the first place? They had no answers except to put me on hold and never return! I will never use Priceline again they are rude unethical uncaring cons. I recommend them to no one! I give them less than zero rating I'm disgusted by Agoda and Priceline pieces of total [censored]!