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1.4 1009 Reviews

Priceline.com Complaints Summary

87 Resolved
918 Unresolved
Our verdict: If considering services from Priceline.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Priceline.com reviews & complaints 1009

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3:11 pm EDT
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Priceline.com rental car complaint

company has horrible customer service when needing to adjust reservation. I used their website to book a company flight and while I used the site for the flight an offer for a rental car came up so i checked to option to book the car not aware that the car would be charged at the time. I had problems with getting the itinerary and waited for the confirmation email to arrive. This trip is more than 30 days away so when i saw the rental fee was charged I called to cancel the car rental however I was informed that I could not get the car refund or canceled. This was all done through their customer service department in the Philippians who sound like robots can't help and will not give you a phone number to priceline.com in the US so I found the phone number to the corporate office in Norwalk Connecticut and left a extended message in hopes of getting someone to help me. I have read many, many complaints on the Internet about priceline.com and will not use them again!

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9:17 pm EST
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Priceline.com ripoff

I'm visiting scholar from china, accroding to the rules of Chinese Foreign Ministry, I can stay in USA for 366 days.I must board in china on January 1st, 2013
I booked the tickets of Hainan Airline from www.priceline.com in June for my 3-year-old daughter and me, $621/one person, $1242/two person, and paid with my chase debit card.Trip Number is175-[protected].
The flight detail is
Monday, December 31, 2012
flight 8951, 8:30am-11:05am, chicago(ORD)-seattle(SEA), hainan airline(operated by American Airline)
flight 496, 1:00pm-4:55pm(next day), seattle(SEA)-Beijing(PEK), hainan airline
but when I arrrived O'hare airport at 6:ooam, The satff of AA told me the flight 8951 had already been cancelled half year before.Nobody knows how surprised I was when I knew the information, because www.priceline.com sent me e-mail on 12-28-2012, the flight will be all right.
I called priceline.com, they said they will not be responsible for it, I shoule connect with Hainan airline, and Hainan airline said priceline.com shoule be responsible for this.
I don't know what's wrong with priceline.com, at that time, so helpless, no response, six big bags, my 3-year-old fever daughter and the rules of chinese Foreign Ministry...
I have to buy 2 tickets from American Airline at O'hare airport, It cost $3300, departed 7:55pm, flight 187.
I often booked airline ticket from priceline.com when I was in America, but this time I was cheated.
www.pricelie should return my payment $1242, pay my flight 187 tickets $3300 and spirit damage.
That's really a nightmare for me on my last day of 366 days' nice American trip.
my information:
xuanhua yang
Sound Department
Beijing Film Academy
No.4 xitucheng road, Haidian district, Beijing, China, 100088.
cell phone 86-[protected]
e-mail:[protected]@gmail.com
[protected]@sina.com
Thank you very much!
xuanhua yang

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Update by xuanhua yang
Jan 18, 2013 9:21 pm EST

incredible!

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Why The Long Faces
Why The Long Faces
, US
Jan 19, 2013 10:59 am EST

Chinese Foreign Minister has no control over flight changes in the US, just as the US Embassy has no control over Chinese flight changes. What you should have done, and what the PRICELINE and airline web sites tell you is to verify your flight schedules BEFORE your flight date. ANYTHING can affect flight schedules: weather, staff, mechanical problems etc. You waited way too long. Next time, no matter who you book with, check often on the status of your flight.

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K
1:25 pm EST

Priceline.com stay away from this website

We usually fly through Southwest, but there were no flights out of Dayton for the days we needed, so we booked a United flight through Priceline. We originally bought the ticket to go see my family, specifically my grandfather who was very sick with cancer, and not expected to make it much longer. We got flight insurance because we knew there was a big possibility that we would have to change the flight dates due to my grandfather passing away. Well, he did, so I called Priceline to get the change of flight process started. They told me to call the insurance company, which I did, and they told me what I needed to do to get the claim started, and told me they could only reimburse me the price of the original ticket, which I understood. I called Priceline back and this is where my frustrations began. To sum it up, they rebooked me for the next day with a price increase which I expected and was fine with paying that price difference. The frustrating part is that I called back after realizing they charged me $180 in fees for cancellation penalty. They said that $150 of the fee was a United enforced fee and Priceline couldn't refund their $30 of the fee unless United refunded theirs. I said that it was PRICELINE, not United that TOOK my $180 so PRICELINE would have the capability to refund it. I also explained that we're a military family of 4 with our whole family in Nebraska, so we fly back very often, but if that $180 refund was worth all of our future business, then that was fine. The whole phone call lasted just shy of an hour, most of that time being spend getting put on hold while they 'looked up that information' which was really only just them finding the right page in their manual to read to me, so I finally just got frustrated and hung up. A day later, I get an email saying that they have arranged for me to speak to a customer service professional if I would just call 'this' number. I tried the number, the recording said they were experiencing longer than usual call volume (big surprise), and I was in no mood to waste any more of my phone minutes just to be told the same thing again so I hung up. We're now Southwest-ers for life. I would rather walk the extra distance to Columbus and fly Southwest than book anything through Priceline again.

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Lipote
, US
Apr 18, 2012 12:31 am EDT

They were so nice to me on the phone and in customer chats until after I spent over $3000 with them. Than all of a sudden the things that had previously told me were no longer true. They couldn't let me talk to certain people. Was told I would receive calls and never did. When I emailed them they replied with we did contact and the issue was resolved. Which I never spoke with anyone and the issue is still standing. TWO of their employees told me that if I booked with them they would match my price multiple times as long as is was within 24 hrs of departure, and the itinerary was exactly the same. I complied with that and they will not match the price. BEYOND the fact of that they are just rude on the phone. I am treated so poorly. I actually had to explain click by click to one of the employees on how to find the vacation rate! Complete idiots!

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1:18 pm EST

Priceline.com Priceline is a piece of $#*

Priceline is a piece of $#*!. The customer service is bull$#*!. They don't respect to customers at all. When I pointed out there was a misunderstanding on their web pages, they just asked me to wait a second a changed the links! I pointed out different things at least four times and they changed them four times! I would never call their customer service again because they are bull$#*!

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5:38 pm EST
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Priceline.com no refund

I got a car rental for $12 a day through Priceline. The next page offered an "upgrade" from a subcompact to a compact for $12 a day. Sure, I though, compact for same price as a subcompact, why not?

It turns out that it wasn't the same $12 a day I was paying but was an additional $12 a day. I called up their "customer service" within 2 minutes. There is nothing they can do about it, according to them... according to Travis. Outrageous, and what is worse, they don't care. Priceline, not sure it is worth it. May be the last time I do business with them.

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SKOR
Toronto, CA
Dec 08, 2012 7:59 pm EST
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I would have assumed the 'upgrade' would cost an additional $12; otherwise, the next page would have said FREE upgrade from subcompact to compact.
Did you actually call priceline and tell them you thought the $12 upgrade would cost you nothing?

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12:05 pm EST

Priceline.com this will be the last of my $ they ever see

Called them within 4 minutes of purchasing the wrong date! In fact purchased for the day of at 10pm instead of the next day...

When I called they offered me a cancelation refund of 0.00. Then they explained that if I purchase another room from them fro the correct date that they would refund some of my purchase except for a $25.00 change fee. By the way Jimmy ? employee number 5260119 says there is not anyone else I could speak to! Hasn't he seen Star Trek?

Well I guess it was my fault for the wrong dates! But really 4 minutes... THIS WILL BE THE LAST OF MY $$$ THEY EVER SEE...

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11:32 am EST
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Priceline.com not being able to purchase baggage

Purchased ticket online but site would not allow purchasing of baggage. Later purchased through Spirit Air at much higher price even though the flight was not for 3 months. Later was sent an email stating my paid for reservasion was changed. Instead of spending 2 hours on layover in FLL, I am not having to spend 10 hours. My flight starts at 2 AM, I have to be at airport 2 hours before, my new flight does not land until 6PM essentially 18 hours for a less than 2000 mile flight. Nothing was offered as alternative, so therefore shortening my trip by 1 day, forced to purchase unhealthy overpriced food and water in airport as this is an International flight on Spirit Air. I complained to the company about the baggage issue and flight change. They sent an email asking me to call an 800 number, after spending 2 days to find 800 phone to use, spending over 40 minutes at a DOLLAR a minute plus 2 taxis...another $50. the Priceline. service agents could not make any changes on flight or do anything regarding the baggage. So why send me an email if they cannot do anything. Cannot contact Spirit Air unless I use an 800 number, they do not have any button to click on to make any complaints. Cannot believe this world has come to such an unbelievably non-gun robbery stage. Why book a flight if they do not honour it, why book with a company like Priceline if they do not allow to purchase baggage and later have to spend another fortune because of their incompetant website. What is the answer? Who do you complain to? Starting with your site. thank you.

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6:41 am EST
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Priceline.com our family has used priceline for many of our trips... that will now cease.

Our family has used Priceline for many of our trips... that will now cease.
Priceline does not appreciate it's customers nor do they care about delivering a high level of customer service.
We booked through Priceline for our last trip and things were going smoothly until we reached our second hotel in our stay. SURPRISE! I now have $60 to spend on parking for this hotel. There is absolutely no free parking. Nowhere did this disclaimer appear for this hotel on the itinerary or any way to de-select any hotels that do not offer free parking. For families who have planned out and budgeted their trips, this could be a big downer. If we would have stayed even longer, that price would be even more through the roof.
The hotel stated it's Priceline's problem, not theirs. They said we need to fight it with Priceline so that they give us this money back.
Priceline was called. First employee was unhelpful. Said that somewhere in the 100000 word hidden contract it says that incidentals is not covered. Incidentals is VERY understandable, but PARKING is not an incidental. PARKING is a necessity in order to stay somewhere. It should have given us an option to opt out of paid parking hotels if that's the case rather than hide a stipulation into their contract that parking is part of an incidental?
Since this was unacceptable for us that they did not want to reimburse us or offer us any type of incentive, we requested a supervisor.
Another employee was handed the phone. Under the impression we were speaking to a supervisor, we proceeded with explaining our situation again. Again, there was no desire to help us. They also said they weren't a supervisor and they have no supervisor to address our call. They told us we could write a letter via MAIL to the corporate office. When asked if they cared about our continued business, they basically beat around the bush and insinuated they didn't care and that it's our fault.
There were no kind words or incentives offered to make things right or to want us to stay a customer of Priceline. Everything that you will pay out of pocket that in real life are not incidentals, is your problem to deal with when you are already out of town. There's no management to oversee their employees on the phone or escalate an issue to. There's no customer service at all. In fact, they were pretty much outright rude on the phone and blamed us for everything. Aren't customers always right? Or at least they should be made to feel that way even if they are not. Not to basically make us feel like they are untrustworthy and we are stupid to fall for their tricks. Never again will we use Priceline. We rather use a service where everything is disclosed right up front without any surprises on our trips.

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10:48 pm EDT
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Priceline.com taxes and fees

BEWARE of taxes and fees that are charged by Priceline to rent a car! They were more then the rental of the car for 3 days. Car rental was bid for $14 for the day and came to 42. Paid for a mid size car and received a compact. The "taxes and fees" through Hertz/ Priceline were 42.59. Couldn't even give me a break down of the the taxes and fees when asked. No resolution through customer service. They've lost me as a customer.

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5:46 pm EDT
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Priceline.com false advertising

Booked 2 rooms in the Charleston, SC area, using the “Name Your Own Price” feature, only to discover that we were charged the regular price of the rooms. There was NOT a 40 – 60% discount, as advertised. When calling to complain, we only received obviously pre-scripted answers and were rudely told that we should have researched the available rates, as shown on their site. Call us stupid, but how can one research available rates for a hotel/motel unless one knows in advance what Priceline will be offering? By then the transaction is completed, they have your credit card information and the cancellation policy is nil. Their website is misleading and tricks consumers into believing they are receiving a “deal” when, in fact, they are getting ripped off. DO NOT USE PRICELINE!

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Sakthi
Bowling Green, US
Feb 07, 2009 10:38 am EST

I booked a hotel room in Quality Inn (White, GA and adjacent to I-75) through Priceline.com. After I checked into the motel and went to sleep, I started hearing loud noises past midnight. The loud noise was from a freight train passing through the railroad adjacent to the hotel. I closed my ears and thought it was one freak train but more and more freight trains rolled periodically each hour past midnight. Each train made it a point to blow the horn loud as it passed through. Perhaps, there was a rail road gate close by. My wife thought she was in that southern town shown in the movie My Cousin Winny, where Joe Pesci tries shut eyes in a motel adjacent to a rail road.

When I asked Priceline.com for a remedy, they stood by their advertsiement and said that I should have contacted the hotel manager at that time. Neither the hotel web site nor Priceline.com advertisement mentioned the nearby railroad, and thereby intentionally suppressed facts regarding the quality of the hotel.

Next time you use Priceline.com, call and verify the facts. They seem to have a tendency to hide facts. If you ever wonder how Priceline.com gets low room rates, it is because they contract with such hotels.

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average traveler
Fayette, US
Jun 16, 2011 9:19 pm EDT
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They tried to rip me off, but i won. Just call your credit card company. They will gladly refund you because they see this happen all the time.

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Idocare
Washington DC, US
Oct 20, 2012 11:10 pm EDT

I will always go to a third-party websites, but then check the hotel I want to stay at. You cannot get your reward points through a third party.

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12:36 pm EDT
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Priceline.com airline reservation nightmare

Reservation made through Priceline.com on Swiss Air. Somehow the last name was dropped from the record. When I contacted Priceline.com, I was told of fees of $30 to Priceline and $40 to Swiss Air in order to make the correction. I asked to speak with the manager and demanded an investigation. The manager called back in 3 hours and reportedly found a system bug. They were able to make the correction with no fee. Do not accept what they tell you!

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11:06 am EDT

Priceline.com the biggest scam of so called discounts airlines

It all started with this company CHEAP “O” AIR.com is the first time we have been ripped off with this company this time was August 15th 2010. We find out on our way to our family members funeral at the airport that our return date again was assigned wrong to us and we had 5 people we had paid tickets for already including the wife and son of the deceased. They tell us that the returning date was the next day so we end up paying at the counter for 5 more tickets because they were not changeable so please tell me WHERE is the DISCOUNT in purchasing 5 more tickets and loosing over a thousand dollars on the so called discounted saving because they change the returned date not us we were so devastated by this time not only dealing with the loss of of love one but the cost of having to purchase new tickets. Now as of the 21st of August 2012 again we plan for months to keep a watch on prices for a saving and again I go on and found a SO CALLED GREAT DEAL notified by email PRICELINE.com and they send me to the site saying they have the deal that I was looking for I go to purchase the tickets and they ask all information before showing any Itinerary for flight times but they do let me pick the dates, well flight times we can work with dates NO I was clear of the dates then it goes to the screen you won the bid for one I did not bid nothing I was agreed to what they had sent me a notification of a price that is what I agreed to. The dates was clearly 2 weeks OCTOBER 3rd through OCTOBER 17th they ask for all the information of flight passengers ages birthdays and credit card number for the flight on those dates and at that price. Then they send me a email of confirmation showing me the itinerary of the flights I immediately contact the airlines and tell them that PRICELINE made the mistake on my tickets from the email of confirmation I had received they tell me because I went through PRICELINE I had to contact them. In which case I did so I end up finally getting through to something other than automation BS and finally got a human being which could not speak clearly so asked for american speaking manager ending up with Micheal pronounced MI G ELL . So I clearly make this straight to him saying that they had made a mistake and they try to tell me that they at first could not change nothing then they say for a PRICE of $50.00 and $150.00 per ticket they would do the change I tell them I had already checked with the airlines and they said they had the same flights available that there should not be any problem with changes to the proper date that there was not any changes in prices or anything. NO these rip-offs are trying to get another 350.00 for what clicking a computer and especially when it was clearly there fault. So I contacted my credit card company and explained to them which by the way told me within 3 minutes time of on the phone with them that they tried to run through the charge for the tickets as I was speaking to my credit card company I could not believe these rip-offs they realized I was so upset with them over there mistake and I suppose they thought that I would just BEND OVER and take it again. Well my name and my life is not theirs and We work hard for our money. That is why we have the BETTER BUSINESS BUREAU because of the FRAUD that is done and the scams that we have going on all the time, to take these companies out of business.

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7:37 am EDT
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Priceline.com misleading selling of damage excess refund product

This company were the cheapest online for a car in Italy 22/07 - 06/08. I PAID in Full the amount for the hire prior to leaving. Car was lovely. Pick up and drop off smooth.
HOWEVER - we did have to leave our card details with the Italian end for 900Euros as a 'deposit' in case of an accident which was not made transparent at the time of booking.

MORE WORRYING on our return I checked our bank account and discovered that Rentalcars had deducted £91 for the above productDAMAGE EXCESS PRODUCT which I had not requested at any time during my initial booking.
You are guided to an email address to register a complaint. You receive an automated response informing you it will be up to 28days to resolve a complaint at the earliest. You are also guided to a separate email address to complian/discuss? the above product.
On sending an email to this particular address it bounced back twice. I then re wrote to the original to inform them of this and got no response.
I did manage to contact someone via a phone who politely informed me that unless I UNTICKED the box on the online booking form I would automatically pay for this product. I have no idea WHERE this box is hidden on their form, but I find this to be underhand and deceitful on the part of the company. People should not be expected to UNTICK a box when every other box requires you to TICK it should you wish something within your order. I was told I could not now claim the product and to complain via their website.
To date, I have had NO REPLY to my initial complaint

DO NOT BOOK WITH THIS COMPANY UNLESS YOU CHECK YOUR FORM VERY VERY CAREFULLY ONLINE. I WILL NOT RE USE AND HAVE TOLD FRIENDS WHO WERE GOING TO USE THEM ON MY RECOMMENDATION TO GO ELSEWHERE

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Tiziano
, IT
Oct 28, 2012 9:45 am EDT

I had a similar issue with rentalcars (uk Priceline company).
I subscribed this DER damage excess refund option, I had an accident and I was requested to pay 700 Euros to the rental company and than I was entitled to claim a refund based on this DER coverage.
From Rentalcars (Priceline) I had a reply in which they will not reimburse me until the rental company establish who is belonging the responsibility of the incident!
So this product DER is practically unuseful at all and it is not maintaining what is promising!

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3:32 pm EDT
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Priceline.com unauthorized charge

I was traveling back home this spring which is a 17 hour drive, half way there we were getting tired so I used my phone to search priceline for a hotel. My phone kept loosing signal so was unable to book a room so we just went to a place and checked in and out no problem paid with my debit card again no problem. Few weeks later I get a credit card bill (first red flag seeing it should have a balance of 0) there is a charge for a hotel reservation from priceline. first thought is someone has gotten ahold of my card and used it. Then realized it was the same day I did stay and the same hotel I looked into it further priceline had my card number on file from a previous purchase and charged my card. Called the Hotel because I thought I was double charge but they had no record of me ever having a reservation through priceline at the hotel nor that credit card number. So I called priceline twice and was told both times that a refund can not be made and there is nothing I can do. So now I have my credit card company investigating it. I did not authorize this charge or them to keep my card number on file. This was an illegal act if you ask me. People don't use this company.

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4:12 am EDT
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Priceline.com customer service

I made resevation with Priceline for a rental car at Hilo Airport Hawaii. Requested that the reservation for the pick up be moved to Kona on the same island for the same date and time. National Car rental had no problems with change, but insisted that Priceline needed to change reservations. Priceline stated that they could not change the reservations and that the rental car company needed to change the pick up location. Priceline refused to change the pick up, give me a credit or cancel. BTW, I received a better rate going directly to another car rental website.

Now I know why Priceline will not change location pick up. National emailed me and told me that if I do not pick up car, they do not get any payment, which means Priceline keeps the entire amount !

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Smurdlapper
, US
Jul 03, 2017 6:07 pm EDT

I booked my rental car thinking I was going on a certain flight, when I found a different flight with a better price. I contacted Priceline and ask then to change my pick up and drop off times for my rental car. The days were exactly the, same just different drop off and pick up times they would not do it. I would like to let all military people out there do not use there service. This company leaves you no wiggle room and once they have your money they will not refund it buyer beware. PRICELINCE CASH CONFISCATOR! RIP OFF TO THE FITH POWER.

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greg from Chicago
Barrington, US
Mar 09, 2015 9:52 am EDT
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On Sat Mar 8, 2015 I went to Priceline.com to book a trip. For the 1st part of my trip I needed a hotel in Carlsbad from Mar 24 to Mar 27. For the 2nd part I needed a hotel further South in San Diego from Mar 27–30. I needed two double beds so could not use the Express Deals or Name Your Own Price features…I had to pay the full published rate in the list view. Even though the rates were not discounted I still had to agree to the Priceline non refundable policy.

With the help of an agent (via the chat box) I booked the 1st part of the trip at the Sheraton Carlsbad without event. When I booked the 2nd part of my trip, the dates in the web form did not change—not sure why. Prior to hitting the “book room” button I did not notice that the dates were the same as the 1st part of my trip. Within seconds I got the confirmation for both hotels being booked on the same dates.
I asked the agent for help getting the dates for the 2nd hotel switched to the correct dates and he said it was up to the hotel so they would have to check with them. He told me I needed to call Priceline’s customer service line. I did and the agent said they would help me if they could but needed to get permission from the hotel. After 45 minutes on hold the agent got back on the line and told me that the hotel would not allow me to change the dates. They also told me that since it was my error there was nothing they would do—I was out the $800.94 and had to book and pay for another room.

I asked the agent whom they had spoken with at the Hilton and they would not give me a name. I then contacted Hilton’s customer care line and they told me they were sure that the hotel would agree to change the dates but they had to hear from the specific hotel. Later, I got a call from the Hilton San Diego Resort Hotel manager and he told me that NO ONE FROM PRICELINE.COM HAD CONTACTED HIM. Further he told me that if Priceline would allow him to, he would be very happy to change the dates of my stay.
I contacted Priceline and relayed this story and just got the same answer over and over: The rate was not refundable so we are within our rights to keep your money—whether or not we assisted me in booking the rooms.

I am in the process of disputing the charges through Paypal but I have to say I would never have expected this kind of behavior from a large, publicly traded US company. They are thieves and steal money from their customers without remorse…and will lie to keep the proceeds.

The icing on the cake? Minutes after Priceline’s escalated customer service informed me they would not allow me to move my dates and that I was out the entire $800.94 I received an email solicitation from Priceline titled: “Still Looking for a hotel in San Diego?”. LOL…as if I would EVER do business with them again!

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7:59 pm EDT

Priceline.com don't use if you travel for business

Do not use if you travel for business... Getting an itemized receipt from these people not only takes an act of congress, but a celestial virgin and multiple magical unicorns as well. If you need itemized receipts for reimbursement like my company does, please save yourself time and issue, and continue to their nearest competitor.

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1:36 am EDT

Priceline.com priceline is a ripoff scam

Beware: Priceline is a ripoff scam. I bid on a 4 to 5 star hotel minimum as an anniversary treat for my wife. Priceline came back with a 3 star hotel and charged me the full bid price ($75 higher than the 3 star hotel going rate). All other travel review companies, including AAA, Hotels.com, TripAdvisor, etc. rate that hotel as 3 star. We didn't even stay there because we were looking for something nicer for our anniversary, but they charged us $152 anyway. I later found out that Priceline routinely, intentionally, and illegally overinflates their hotel ratings to sell inferior rooms at higher overinflated prices, ripping off their customers. Customer service was a joke - they are so rude, and they chuckled and practically agreed that they conduct this scam, but "it is their business". Beware: Priceline is a ripoff scam.

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Priceline.com offensive religious ads

The Priceline.com ad featuring a Catholic Nun reclining poolside is extremely offensive to say the least. I am a Catholic and I have a very extensive Catholic education and I can tell you that this ad is most likely offending other Catholics in the United States or wherever this TV ad is shown. It is hard to imagine how advertisers would even want to show this type thing on TV when the largest religious organization in the United States at the time is the Catholic Church. This sort of thing makes no sense to me at all. Priceline.com must like losing money.

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English Ian
English Ian
, GB
Apr 03, 2012 7:09 pm EDT

this is not a joke... yesterday a priest in ireland was showing presentation slides to parents and one child and accidentally showed the wrong images... 16 indecent images! He ought to be bloody hung. They are all at it the filthy ###. Nothing good about the catholic church. I am with toyotafan.
As the joke goes... how do you circumcise a catholic priest? kick the choir boy under the chin!

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dia3766
, BJ
Apr 03, 2012 7:00 pm EDT

suck it up, no need to be so sensitive about it. I have heard jokes/ remarks of my background too and i don't take offense. If you don't want to see it stop going to that website

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1:38 pm EDT
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Priceline.com offensive televsion ad

As a Catholic, I was offended by a commercial on TVLand which aired during the am hour (ET) on March 15th, 2012. The ad depicts a "Catholic" nun dressed in full habit, lounging in what is presumably a resort (first offense). Conveniently, a scantily-clad woman slowly passes by the nun in the background as if to create a comic effect by showing the contrast between the two women (second offense). Priceline also has the nun character lament the death of the company's former hero who was portrayed in the past by actor William Shatner. Clearly, this company has chosen to join the ranks of entities who shamelessly use elements of Christianity and Catholicism in particular, as vulgar entertainment and for marketing tactics. I wrote to the only person listed as the "Media Relations" contact whose email address is Brian.[protected]@priceline.com and who is yet to reply to my letter of complaint. Keep in mind, that if anyone out there wishes to contact Priceline.com's cowardly Media Relations department, you will have to click the "Investor Relations" tab toward the bottom of the main site. This will lead you to a separate site for people who are apparently more important than you and me. Once on the Investor Relations site, click the "Contact Us" tab and you will be directed to the contact information for Management / Customer Service and Media Relations. I have contacted a number of organizations about this ad and will continue to do so.

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maumee
Maumee, US
Apr 08, 2012 1:09 pm EDT
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Great comment. I'm not Catholic, but I do respect everyone's right to follow whatever faith their conscience dictates. So, what gives "Priceline" the right to lampoon an entire population of laudable women who have devoted their very lives to their faith, and who, by rights, deserve our admiration?

Keep in mind that this frivolous attack was not launched for any honest disagreement on theology, but rather to pander to some possible perceived angst that might exist in the consuming public. Odds are, the marketing suits who signed off on this ad are totally mystified by any backlash that may be occurring.

The larger question is why "PRICELINE" and the media feel safe to direct ridicule and scorn against Christian beliefs, but they would never consider doing so to Islam or Judaism, or Buddhists or Hindus or American-Indian Shamanism or Wicca followers or Haiti Voodooists or atheists!? Why not depict a Muslim woman in full regalia, with only her eyes peering out, with the very same dialogue? Why wouldn't that be just as funny? I guess (in the case of Muslims) it's because the ad execs are afraid of being kidnapped from their gated communities & getting their heads cut-off. Highlighted on You Tube. But, their answer, of course, is that they are simply doing what "sells". And that, if Americans didn't find Catholics "funny" they wouldn't do it. The old dog-wagging-the-tail justification. That's, of course, a lie.

The real reason for such ads is that they want to be seen by the consuming public as "edgy", daring and brave, "ahead of the curve", anti-establishment and iconoclastic. In other words, what, presumably, they believe the 24 to 45 yr. old age group truly appreciates.

I'm not certain what these execs believe their souls are worth, but they, obviously, have decided that their annual salaries + bonuses (if the ads are successful) exceed it.

If this were not foretold in scripture I would be much more upset than I am. But, because it is, I guess I am more philosophical, and more of a mind to just give them the rope they need to hang themselves for eternity. At the same time, I admire those folks, like you, who will fight these outrages to the bitter end.

In the end, we can agree on one thing. Hereafter, the name "PRICELINE", and its executives, will never come up in conversation when I don't attack them as the enemies of Christians and the embodiment of evil that they are. Is that too strong? It's not strong enough.

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Priceline.com unfair practices

I booked a hotel through priceline.com as soon as I received the email realized it was not what I had booked. I called them at their Priceline Customer Service Number: [protected] to let them know it was a mistake and they would not help me. I can't believe that because I made a mistake it is going to cost me $639.18. I called the hotel who was willing to work with me but needed Priceline to give them a call. They supposedly called them but needed to wait till Monday. In the mean time I had to book another hotel that had the right rooms I needed. I feel that Priceline is giving me the run around and not trying to assist me.

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Update by Elenia
Mar 04, 2012 3:22 pm EST

How is that going to cost THEM? They are staying with my money. I just wanted to warn anyone about using their services. Like I wrote I already booked another hotel but for some people that can't afford to do what I did a fair warning is all I was providing.

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Priceline.com In-depth Review

Website Design and User Experience: The website design of Priceline.com is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Range of Products and Services: Priceline.com offers a wide range of products and services, catering to various travel needs. From flights and hotels to car rentals and vacation packages, they have it all. The extensive selection ensures that users can find the perfect option to suit their preferences and budget.

Pricing and Discounts: Priceline.com is known for its competitive pricing and attractive discounts. They offer exclusive deals and discounts on flights, hotels, and rental cars, allowing users to save money on their travel expenses. The "Name Your Own Price" feature also enables users to bid for the best prices, adding an element of excitement to the booking process.

Customer Service and Support: Priceline.com provides excellent customer service and support. Their dedicated support team is available 24/7 to assist users with any queries or issues they may have. The prompt and helpful responses ensure that users feel valued and supported throughout their booking journey.

Booking Process and Ease of Use: The booking process on Priceline.com is straightforward and user-friendly. The website guides users through each step, making it easy to select and book their desired travel options. The streamlined process ensures a hassle-free experience, saving users time and effort.

Transparency and Trustworthiness: Priceline.com maintains a high level of transparency and trustworthiness. They provide detailed information about each travel option, including photos, reviews, and ratings from other users. This transparency helps users make informed decisions and ensures that they can trust the information provided on the website.

Mobile App Functionality: Priceline.com's mobile app offers excellent functionality, allowing users to book and manage their travel plans on the go. The app is user-friendly and responsive, providing a seamless experience across different devices. Users can easily access their bookings, receive notifications, and make changes or cancellations conveniently.

Loyalty Program and Rewards: Priceline.com offers a loyalty program called Priceline VIP, which rewards users with exclusive benefits and discounts. Members can earn points on their bookings, which can be redeemed for future travel expenses. The loyalty program adds value to the overall user experience and encourages repeat bookings.

Additional Features and Benefits: In addition to its core travel services, Priceline.com offers several additional features and benefits. These include travel insurance options, airport transfers, and the ability to bundle flights and hotels for additional savings. These extra features enhance the overall travel experience and provide users with added convenience.

Overall User Satisfaction and Recommendations: Overall, Priceline.com receives high user satisfaction due to its user-friendly website design, competitive pricing, excellent customer service, and convenient booking process. Users highly recommend Priceline.com for its wide range of travel options, attractive discounts, and reliable support. Whether you're planning a quick getaway or a long vacation, Priceline.com is a trusted platform that delivers on its promises.

How to file a complaint about Priceline.com?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Priceline.com. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Unresponsive Customer Service at Priceline.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Priceline.com. Include key areas such as booking problems, customer service interactions, billing discrepancies, or issues with refunds or cancellations. Mention any relevant transaction information, such as booking numbers or dates. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the responses received from Priceline.com. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Priceline.com. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct and relevant to your issue with Priceline.com.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Priceline.com or other users to further address your complaint.

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