Pricebreak.com review: shipping scam 6

"Purchased a Motorola Oasis HX520 presented as "NEW" from pricebreak.com. The total cost was $41.90 with $6.95 S/H. The item arrived and was not in the original package and showed obvious signs of usage. The item's microphone and talk button was not responsive. I returned the item for refund which cost me $6.95 for S/H.

Upon receipt of the item, Pricebreak shipped another Motorola Oasis HX520 instead of issuing the requested refund. I called Pricebreak @ [protected] and spoke to "supervisor" Beth. I asked for an operator number. "Beth" stated she did not have one. "Beth" also informed me I would have to wait for the item then pay (again) to ship it back. Since it was Pricebreak’s mistake, I asked for a pre-paid shipping label and "Beth" stated that it was not an option based on Pricebreak's existing policies.

Pricebreaks Exchange/Return form also attempts to have the customer agree to terms of a 15% processing fee plus paid shipping. In essence, Pricbreak is attempting to charge me approximately $5.24 for a receiving a defective item.

Pricebreak clearly misrepresented the Motorola Oasis HX520 as new and shipped another headset instead of issuing refund. Shipping totals will cost me approximately $25 after having to return the defective headset along with the replacement headset. This transaction can (potentially) cost me close to $31.00.

I complained to the BB and asked for a full refund for the headset ($34.95) plus all shipping costs($20.85) for a total of $55.80. The outcome is still pending...

Update: [protected]
I received the "new" replacement earpiece instead of a refund as Pricebreak (conveniently) overlooked my request for a refund. It was in worse shape then the first. It was tossed in a non-sealable plastic bag, had "stuff" on the earpiece, and scratches everywhere. The earpiece didn't work...again. I sent it back...more $ spent...and will update my claim with the BBB. Thanks a lot PB!

Update: [protected]
So...I've received full refund for Pricbreak including the return shipping that I paid for the junk they try to pawn off to me(twice)as new. The better business bureau helped big-time. Pricebreak isn't a member(surprise, surprise) but having them on my side seem to be a plus. If I didn't get all my money back my next step was to file a complaint with the NY State attorney general's office(which I still might) do because this company seems to be ripping a lot of people off. If they rip you off, and you're willing to waste more time on this joke of a company, fight them all the way and they might back down...don't let them bully you out of your money!

DO NOT.. I repeat.. DO NOT buy from them.. they guys run a scam.. they operate under many different business names like OnlinePhoneStore / http://101phones.com / GoGoTech and many many more..

I bought an item from them which came in broke and when I spoke with them they said I can return it to them for full refund and will reimburse shipping cost for return.. but once they received it their attitude changed.. charged me 15% restocking fee and did not even pay for shipping..

the item i had bought cost $200.. so they charged me $30 for restocking and it cost me $15 to return.. so overall I lost $45..

when I called my credit card to cancel the charges, they couldn't do it either because they have a fine print on their website saying that they will charge 15% for restocking no matter what condition..

I told them I returned because item came in damaged.. so how is that my fault.. they replied, its not their fault that its damaged..!

google them for reviews.. type in pricebreak reviews and you will find mostly negative reviews..!

do your research and make sure you find out all the names under which they do business..

what a ripoff..!

I agree with all of the negative comments about this company. They shipped me the wrong item, promised to fix it and never did. As soon as I told them I was recording the call beacause they were so rude on the phone, they hung up on me. They absolutely are the worst on line company I have ever worked with. DO NOT BUY FROM THESE CLOWNS!

Never buy anything from pricebreak.com. I looked up a GPS on google checked the box for new Items only pricebreak.com came up with the best price for what I thought was a new GPS I paid them with PAYPAL who I thought protected the rights of their customers I was wrong about that also anyway when I received my GPS refurbished marked all over the box. When I called PBC they said it was newly overhauled and that it was written on the ad so I went back and looked at the ad I did find where it was written almost to the bottom of the ad in small print they said they would take the GPS back if I didn't want it how ever they will not refund my shipping costs and I have to pay a 15% restocking fee stay clear of pricebreak.com! Oh by the way PAYPAL would not help me get a refund either they suck too.

I RETURNED my item, they said they never got it, even though I have a receipt (shipped UPS). They then lied to the BBB in response to my complaint. They currently have my money, the product, and I'm out the money for shipping it back. Funny thing, they still charged me a 30% restocking fee for the item they claimed they didn't receive back. More people need to speak up about these people.

These guys are ###s..they never gave me any update on shipment status after I ordered..after lot of trouble..finally I got my order shipped.. only to find out that the product they shipped is a refurbed one...total rip off

DONT EVER BUY from these guys