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PrettyLittleThing
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3.7 262 Reviews
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PrettyLittleThing complaints 73

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S
11:13 am EST
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PrettyLittleThing no record of my order and my card has been charged.

I placed an order over a week ago and received no confirmation email; however, my card has been charged. I do not have an order number since no confirmation email was sent and so I tried to look up my order using my email and the response is --no account associated with this email.

There is NO WAY to contact ANYONE by phone. I sent two emails stating I think fraud is involved since there is another email associated with my account apparently. (When on the website, a notice says I need to "click here" to complete my account registration and when I do, another email appears.)

This appears to be an ongoing complaint for this company--clearly you are not on the up and up?

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4:14 pm EDT

PrettyLittleThing I haven't received my order

I was charged for my order by 21 three clothing company but didn't receive an order number or conformation. I placed my order on October 19th and that was when my card was charged but still haven't gotten my order. I want to know where my order is and when it will arrive. I should not have been charged for my order before it was shipped! Please send me my order or order and tracking number ASAP

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P
8:26 am EDT

PrettyLittleThing fraud!

I have a charge from your company for $397.70 posted Oct. 3, 2018 on my credit card. I have never even heard of this company. I have disputed it with my credit card company and been issued a new card number. I notice that many people have complained about this issue without any response from you--not to mention resolution. You will not be receiving $397.70 from this reference order number: c1a18973-02f7-4639-832e-219413b7e701.

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Kimberly Rosinski
, US
Dec 08, 2018 12:04 pm EST

I had over $1500 charged on my account from this company. It was 5 separate transactions. I've never heard of this company!

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J
1:47 am EDT

PrettyLittleThing charge of $27 on my debit card

On 29 Aug 2018 a charge of $27.00 was charged from you. The transaction i.d. is :
22656cb3-aeab-e811-8aa8-[protected]

Also on 27 Aug 2018 a charge of $35.00 was charged from you. The transaction i.d. is : 8771efa8-20aa-e811-8aa8-[protected]

Can you please tell me the delivery address for this purchase.

I did not order anything from you.

Thank you.

J. Kemal
Please email : [protected]@bigpond.net.au

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B
5:29 pm EDT

PrettyLittleThing order # [protected]

Dear Customer Service/Complaints,

I ordered a pair of capri pants on September 4th (pmt processed on Sept 5, I believe is when my credit card was charged.)

(See credit card payment image attached.)

I have not received the package, and no one else in my 2-unit building received it either.

My address is 31 3rd STREET, 3rd FL, Brooklyn, NY 11231

I inquired at 31 3rd PLACE - no one received the package there either.

I Tracked the package using the order number on your site --and I see that the package first arrived at DHL, then apparently traveled via USPS stations. It tells me that on Sept 12th it arrived in Brooklyn, but it does not state which Brooklyn post office. Nor does it state specifically what address the package was left with when supposedly delivered on Sept. 13th.

For all I know, it was sent to a DIFFERENT ADDRESS...

There is a 3rd Avenue, an East 3rd Street, a South 3rd Street, and I think also North 3rd Street, --those addresses are located further out, in different neighborhoods.

The other possibility is that the package is still located at the Brooklyn post office. So I called the P.O. nearest to my address. BUT they cannot TELL me where the package is without the USPS TRACKING NUMBER, which was never made available to me.

So: I emailed you through the PLT website -- I received an automated response that you normally respond to inquiries within 24 hours.

It has been 3 days, and I have had no word back from your company. No customer service whatsoever.

I would like to hear from you immediately, please. I am leaving on a trip, which is why I ordered the item, to take with me.

Tell me where exactly where the package is, or credit my card for the full amount.

Thank you.

Barbara Bowen
31 3rd Street, Brooklyn, NY. 11231
[protected]

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Update by Barbara Bowen
Sep 19, 2018 5:32 pm EDT

I see no confirmation that you have received my complaint, nor do I see a direct email for your company.

Update shortly, or I will take action. Order # [protected]

Thank you.

Barbara Bowen
Brooklyn, NY 11231

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B
11:06 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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PrettyLittleThing product never delivered

I ordered 1 pair of overalls and had my card charged for around $40 but never received a confirmation email or tracking number. I ordered on 8/22 and it's now September 2nd and I've received nothing. It appears this has happened to many people, they've taken my money and haven't sent anything in return. I would like some answers about this and either my money returned or a product to be delivered

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4:10 pm EDT

PrettyLittleThing fraud me card

Hello on 05/08/18 on transactions appears on my card with 45£ I don't buy anything from this company last two months same things other transactions of 275£ from my card I never buy anything please can help me to telling my who's stolen my money?
What can you stole money from people card with any permission?
I never buying anything from you from where you're having me card details?

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Carla Sapp
, US
Mar 29, 2019 2:01 pm EDT

Same thing happened to me, too.

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A
5:09 pm EDT

PrettyLittleThing order

Hello

I places an order on monday for 2 things, the money has come out of my bank however the order is not in my history and i cant find record of it anywhere. I have checked my emails and i have not received an order number or a referance number or a confirmation email. I am just wondering if the order has actually been placed or not

Reguards,
Amy

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K
3:57 pm EDT

PrettyLittleThing unauthorized charge

My debit card was charged by 21 Three Clothing for $99.00 on July 5, 2018 when I did not place an order. I have never even been on their website.
I did, however purchase from JustFashionNow in June and I am wondering if this is how my card got compromised.
I do not have any documentation from this, as I did not place an order.
I would like the charge reversed.

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JTS716
, US
May 05, 2019 10:39 am EDT

I am also in the USA and was just charged $452 from this company 21 Three Clothing. Time to cancel my card! 🤬

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Tracy Bross
, US
Mar 22, 2019 12:41 pm EDT

I live in the United States and I got a message from my bank for a charge of over 307.00 taken out of my bank account yesterday from your company. I have never ordered anything from your company and I want my money back.

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Maria Clarke
, US
Jan 05, 2019 7:21 pm EST

I have not purchased anything from your company don't even know who you are and i live in New Zealand. This is fraudulent please credit my account back money taken on the 21/12/2018 Who are you?I want my money back.

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Phyllis Wootton
, US
Oct 02, 2018 3:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have not ordered anything from your site yet two transactions have been taken out of my account by your company

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I
6:43 pm EDT

PrettyLittleThing winter coat

Ordered an advertised "coat", it came made out of a "FELT" material, rough, hard
almost military material, no lining, ugly horrible and at least 3 size smaller than a normal free sized garment. I've sent it back the next day on my own expense $15.60 and took one month when I got back partial payment instead of $50.00 I got back $35.00. So for $65.60 I got back the half after 6 emails.

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9:03 am EDT
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PrettyLittleThing I have not received my order

I ordered 2 different items from PLT on the 9th of may. I ordered express postage, yet still have not received my order. I called the company that they sent my delivery through and they have told me that they don't do express post to my area. I have been home and left specific instructions to leave my delivery at my front gate if I am not home, but instead they don't even knock on my door and leave me a blank calling card saying I missed my delivery but it has absolutely no information on it or even a number to call them on. I have asked for a refund but pretty little thing are refusing to do so, without the product returned. I am repulsed by the company's actions.

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12:26 pm EDT
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PrettyLittleThing no confirmation email was sent

Hi, I ordered some things from the Pretty Little Thing website on May 4th and I was just wondering when my package was going to be delivered. I looked in my email and saw that I hadn't received a confirmation email. I checked to see if the money was taken out of my account for the products, and it was. I just wanted to know how I could track my package or if something was wrong.

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Claudia Stachowicz
, US
May 19, 2018 2:28 pm EDT

Hey,
Same thing happened to me on the may 17th. Did u get your money back or the order was received?

ComplaintsBoard
R
2:08 am EST

PrettyLittleThing Terrible

I ordered several pieces of clothing at the beginning of December and they canceled it without notifying me. I was infuriated when I found it out because I ordered the items as Christmas presents.
I immediately called their customer support and they said that the items weren't available. How is this possible? When I was ordering, your website showed different things!
You could have set it on back order and ship it later. No, they preferred to simply cancel it. So unprofessional.
Waiting for my money back.
Merry Christmas and Happy New Year to everyone, by the way!

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Angelika Robinson
, GB
Apr 24, 2023 11:44 am EDT
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£15 was taken from my bank account without my approval on the 18 april 2023 from this website

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adavid4567
, GB
Jun 15, 2019 3:09 pm EDT

My credit card statement has a transaction of £90.99 on 11th May 2019 to 21three clothing company online but I haven't made a purchase. Please ensure that I am credited back the full amount.

my email address is adavid4567@aol.com

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Tracy Bross
, US
Apr 02, 2019 8:00 am EDT

I was alerted by my bank account yesterday of a charge of over 307.00 taken out of my bank account for 21 Three Clothing Company in the United Kingdom. I never ordered anything from this company. I need the money put back in my bank acct ASAP. They drained my acct.

thanks
Tracy

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Cika
, GB
Mar 24, 2019 9:38 pm EDT

I missed £45 from my card 14/03/19 .i don't know this company.i am schoked.

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Darren godfrey
, GB
Mar 12, 2019 2:24 pm EDT

I've never bought anything from this company but woke up this morning to find out I've had several transactions £57.99 £64.99 £35.59 £2359 taken out to this clothing company! How is this I have never used this clothing site! Can anyone pls help me as I can't contact them by phone. I know I've obviously been hacked and have reported it.

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Greg Erasmus
, US
Jan 05, 2019 4:57 pm EST

You have taken 2 payments from my account.
I haven't ordered anything from you so why can you take payments. I have rang the police fraud department and they will be investigating your company as this is seen to have happened a lot.

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Taytayy
, US
Oct 14, 2018 11:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You took more out of my bank then i spent on the actual clothes. I'm confused as what's going on. It costs $16 plus shipping. So why did it take $22. Send my money back n fix it. I just need my clothes to be here the 11th. Once you fix this problem you can email me // tearradorsey@gmail.com
Thank you.

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Leelee24
, US
Oct 14, 2018 6:52 pm EDT
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I made a purchase for 38.99 why was my card charged 51.20 I had to call my bank and get issued a new card! Please be careful and make sure you check your bank statements after purchasing things! people and their fraud is getting out of hand GET A JOB! LIFE IS NOT ABOUT STEALING OTHER PEOPLES HARD EARNED MONEY!

About PrettyLittleThing

PrettyLittleThing is an online fashion retailer that targets young women with its trendy and affordable clothing and accessories. The company offers a wide range of products including dresses, tops, shoes, and beauty items, catering to various occasions from casual outings to formal events. Their product line also includes plus-size clothing, ensuring inclusivity for a diverse customer base.

The website provides a platform for shoppers to browse and purchase the latest styles, with new items frequently added to keep up with fast-changing fashion trends. PrettyLittleThing also offers a range of services to enhance the shopping experience, such as standard and express shipping options, as well as international delivery to various countries.

Customers can navigate the site through different categories and collections, such as the seasonal edits or the PLT Collection, which features collaborations with influencers and celebrities. The website also includes a sale section where shoppers can find discounted items.

PrettyLittleThing places an emphasis on the digital shopping experience, with a user-friendly website and a mobile app that allows for convenient browsing and purchasing on the go. Customer service is accessible through various channels, including email and social media, to assist with any inquiries or issues that may arise during the shopping process.

In summary, PrettyLittleThing provides a fashion-forward online shopping destination for young women looking for a variety of clothing and accessory options at accessible price points, with services designed to facilitate a convenient and responsive customer experience.

PrettyLittleThing Customer Reviews Overview

PrettyLittleThing is an online fashion retailer offering a wide range of women's clothing and accessories. They cater to the latest trends in fashion, providing customers with an array of styles from dresses and tops to shoes and beauty products. The brand targets young women and aims to provide affordable fashion options. Their website features regular updates with new arrivals, ensuring a fresh and contemporary selection for shoppers. Customer service includes support for orders, returns, and shipping, with an emphasis on a user-friendly online shopping experience.
How to file a complaint about PrettyLittleThing?

Here is a guide on how to file a complaint against PrettyLittleThing on ComplaintsBoard.com:

1. Log in or create an account on ComplaintsBoard.com.
2. Navigate to the complaint form by clicking on the 'File a Complaint' button located at the top right corner of the website.
3. Write a concise complaint title summarizing the main issue with PrettyLittleThing.
4. Detail your experience by mentioning key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attach any relevant supporting documents, avoiding sensitive personal data.
6. Fill in optional fields like 'Claimed Loss' for financial losses and 'Desired Outcome' for resolution sought.
7. Review your complaint for clarity, accuracy, and completeness before submission.
8. Submit your complaint by clicking the 'Submit' button.
9. After submission, regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint against PrettyLittleThing on ComplaintsBoard.com.

Overview of PrettyLittleThing complaint handling

PrettyLittleThing reviews first appeared on Complaints Board on Jan 2, 2018. The latest review THE WORST EXPERIENCE was posted on Mar 26, 2024. The latest complaint I ordered 5 items from PLT over a month ago (5/13/2020) was resolved on Mar 04, 2023. PrettyLittleThing has an average consumer rating of 2 stars from 262 reviews. PrettyLittleThing has resolved 17 complaints.
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  1. PrettyLittleThing contacts

  2. PrettyLittleThing phone numbers
    +1 (424) 672-1149
    +1 (424) 672-1149
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  3. PrettyLittleThing emails
  4. PrettyLittleThing headquarters
    8587 Melrose Ave, West Hollywood, California, 90069, United States
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