Prestige Flowers
reviews and complaints

I purchased some flowers for my mother in law which got delivered on 5 June 2018

1.
These were just dumped in the garden rubbish bin (lucky it didn't get empty until the Friday) as she was out all day.

2.
I was very disappointed with the bunch of flowers especially the size when i ordered the large size for extra £10 i paid nearly £40 expecting a very large bunch of flowers for the money

I could of got the same size in the likes of Aldi for £10

My name is Sally Baker and I ordered a bouquet (Rose & Lily) which was delivered on the 19th June to Maria Constantinou of Krantz Design, LN1 3AP. I am very disappointed with the quality of the flowers, after just 4 days the roses were dead and the lilies have not even opened. I attach two photographs of the flowers, which quite frankly are dead. I expected more for a £25. I wish to log my complaint and would like to request a refund or another bouquet is sent to the same delivery address. I can be contacted by email:- sally.[protected]@jasmartin.co.uk
I look forward to hearing from you in due course
Sally Baker

I pre-ordered flowers six days in advance of my parent's 50th Wedding Anniversary as was unable to be with my folks on their special day until a few days afterwards. I really, really, really wanted to treat them to a beautiful bouquet as both have been extremely ill. When the flowers (gift set) had not arrived by 3pm that day, I tracked the delivery on Prestige Flower's website, which stated they had been 'dispatched'. I contacted Prestige Flowers to check if they were on the way and received this:

"I can see that we have the delivery date down as 07-06-2018. Due to the sheer volume of deliveries it appears as though the Royal Mail are having a delay in updating the tracking. I can assure you that this order has been dispatched and our delivery times are between 8am and 6pm. Normal delivery terms apply."

The flowers DID NOT arrive until the following day. Prestige Flowers blamed Royal Mail for the delay, although Royal Mail confirmed that the flowers were not given to them until that day (a day late) - which was further proved by their tracking system.

I request a refund from Prestige Flowers because I had provided them with a six-day lead and had been told by one of their customer care team that they would arrive between 6am and 8pm on the date I had requested. Their response was no, but I could avail of a 10% discount on future purchases.

Why on earth would I use the services of a company that failed to provide in the first place?! The customer care responses are simply copied & pasted from the terms & conditions on their website. There is no number to contact. They will not call you (even after multiple requests).

Overall, an extremely frustrating and disappointing transaction that left me out of pocket (significantly). All I wanted was for my parent's to have a beautiful bouquet to show I was thinking of them. Instead, they received nothing and I was forced to pay for a terrible service with no option to discuss.

I am really disappointed in the service as I ordered flowers to be delivered to my mother in law birthday is tomorrow and I ordered them to be delivered today I will not be ordering flowers on line anymore it is very dissatisfaction I am not. Happy with it. It is really not right and I would like a full refund on these and I will not remend you for flowers my mother in law lives in chesterfield.

my daughter ordered me a hatbox full of roses after i had had treatment for cancer. the roses came and were dead in the hat box, firstly they said they were damaged in transit and now are saying my photograph evidence is not good enough. they told me to remove the dead petals to allow the buds to bloom. i had to remove 17 dead petals on only one rose. the bouquet cost my daughter £80 this company should be closed down and stopped from taking peoples money falsely.

I ordered my mother in law flowers while I was away as she hasn't long come out of hospital. When I came home then 4 days later they were dead and I was disgusted and when I contacted them they said because I didn't send them pictures within 48 hours there's nothing they can do but I wasn't in the country at the time and I couldn't ask my mother in law to take the photo as she hadn't long had a bloody brain haemorrhage. So to pay £50 and that was just for the flowers was disgusting and for there response to offer me a £5 voucher well to say I was insulted is an understatement

Flowers arrived and had been on delivery van for 10 hours. Arrived shrivled and crusty. Also there was no sign of the hand made truffles which are stated as being free with the order. I can see the small print of not being there fault for 3rd party couriers and only chocolates if in stock. Stupid excuses to me. I have emailed 4 times with no luck whatsoever. If you use that company and you know it's hot and they may not be delivered until 6 or 7pm then of course they will arrive dead...err no brainer really...pathetic company paid 50 pounds for nothing. Don't promise what you can't provide. I will be taking this further and getting a full refund ...

I ordered some flowers for my mum on the anniversary of my father's passing 6th April.
They arrived Friday as promised.
I came to see my mum saturday7th and what a disappointment. The flowers which I paid £40 for are rubbish. They are dying and wilting. Shocking.
They don't even look appealing.
Absolutely appalled. I would like my money back.
I could have bought 4 bouquets from Tesco which would have been a better option.
Regards
Diane west.
Poor poor quality. Dying after 1 day.

I ordered and paid for a bunch of tulips with a box of chocolates for delivery on the 9th march. I placed the order two weeks prior. It is now the 13th March and still nothing has arrived, it was a mother's day gift for the 11th March. The courier dx says you never sent the order through in the first place.
I would like the refund I am entitled to please. Order ref:[protected]

I ordered flowers 2 WEEKS ago so they had time to arrange everything properly and get them to my wife today on Valentines day. I selected the 14th February for the delivery date then paid.

I emailed them yesterday telling them the tracking number they had given me did not work. They replied saying i had to wait until the delivery day for the tracking to work. Today (14th) came and it still didn't work.

I email again and no reply this time. Then i received an autmatic email saying DX courier had picked up the parcel today for delivery TOMORROW.

I ordered flowers for my daughter's birthday to be delivered on November 27. They failed the delivery on that day and they did not deliver on November 28 either. In the beginning the customer service was nice, then they lied to me that the delivery company could not find the address. I sent them the screen shot from the Royal Mail website to show that the address was correct and easy to find. In response they told me that the delivery would take place on November 28, which never happened. After I requested a full refund, they stopped any communication with me.

Horrible, Do not trust.

Having booked flowers for my wife a whole week in advance to be delivered on our wedding anniversary, they didn't show up, no contact to say they will not be able to make this delivery. no contact what so ever. very disappointing.

I wish I had paid attention to the bad reviews here earlier. To add to it even though my order has not been delivered, they are refusing to refund me for the order. Stating that their terms allow them to deliver after a named day delivery.

If you ordered flowers for a wedding, what they are trying to tell me is that the flowers could come late on another day after the wedding and they will still be in the right.

I ordered flowers, a balloon and cake for my Mother Birthday from Prestige flowers. I placed the order 6 days in days in advance and they didn’t arrive! I understand that sometimes things can go wrong, but I was obviously very disappointed, especially since I had ordered them well in advance. I contacted the Company and expressed my disappointment. To my horror, instead of trying to put things right or offer me a refund, Prestige Flowers was only interested in quoting back to me their terms and conditions. Now I’m a reasonable person, but to send me your terms and conditions when you’re clearly at fault certainly wasn’t the response I was expecting. For time sensitive gifts and in fact all gifts because of their lack of interest in resolving problems when things do go wrong, I won’t be using this Company in future. Don’t think just because you’ve ordered them well in advance, that they will actually be received by your loved ones on your specified date and don’t expect refunds or after sales service. At time of writing, still no delivery and still no refund. Copy of response attached:
Good Morning

Thank you for your email.

I am sorry that you feel this way. However, there is an asterix next to where it advises next day. This refers to our terms and conditions.

When you place an order with Prestige Gifting Ltd, either by telephone or via the website www.PrestigeFlowers.co.uk you are deemed to have read and understood the following terms and conditions.

4.1
We cannot guarantee a delivery date as delivery is executed via a third party, but will endeavour to deliver on your desired date as all flowers, except for hand delivered products, are dispatched the day before the intended delivery day using a 24 hour delivery service the day before your chosen date. In the event a delivery is not made on the specified date we cannot offer a refund unless extra was paid for same day delivery, however for exceptions please see our 100% Satisfaction Guarantee. Delivery days are 7 days a week with except for Bank holidays. Any orders made for delivery on a bank holiday may be delivered the next working day unless otherwise stated. Next day flower deliveries are delivered via Royal Mail, DPD and DX. Hamper and larger gift deliveries may take an extra working day in transit.

I am sorry if this was missed. Please let me know if I can help with anything else

Thank you for your time

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Warm Regards,
Emelia

I wish I had read reviews before ordering. So many people complain about a late delivery. If I knew this, I would not have an awkward situation.
I ordered a bouquet for my mother to be delivered to where she works. I chose the day and comfortable time. They didn't deliver the flowers, even though I paid an extra fee for the express delivery.
Order flowers elsewhere, thank god the choice is wide.

I bought flowers from www.prestigeflowers.co.uk and they gave me nothing but trouble. First of all flowers were completely dead and looked nothing like picture, they were terrible. And the second thing was that I was supposed to get free chocolate with my order but it wasn't there.
I contacted Prestige Flowers and their support wasn't nice. He said that all the can do is offer me a small discount on my next order. I refused and demanded a full refund, because my order was a mess and I was not satisfied with my purchase. But they refused!
This service is the worst ever and I would not recommend it to anyone!

I ordered roses from Prestige Flowers online and for the next 22 months this company charged my debit card $11.97 without my consent. I called them and they told me they would only refund me $143.64 over a period of 12 months. I am sure this has happen to others.