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Prestige FlowersFlowers not delivered

I ordered a bouquet of white roses for a family member in Italy and they have never arrived.
Order date - 27th July at 15.26 pm
Order No. - 1805047
Delivery address - Mrs Anna Tavanti
Via Della Costituzione 3
Bucine
Arrezzo
Italy
52021
I would like a refund from this Company but from what I have read from other customers this does not happen, Help please

Br
Aug 03, 2018

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