PressEx Print / Unauthorized charges
I am a print broker. I ordered printing from this company and noticed on various orders I was charged 2 or 3 times for the same order. They asked for copies/proof of my orders and bank statements which I sent over. I was told it was a problem with the web site which caused it and they will put the money (a total of almost $2, 000.00) back on my card.
After various phone calls promising me the same thing I called my debit card company but the time limit for me to fight a charge on my card had already passed. This is when everything went crazy for me.
The lady that was taking care of my problem at the company just had a baby so she was out for a while. The new lady asked me for all the paper work again (proof of orders, bank statements, e-mails from the first lady, etc). After I sent her everything she e-mails me back and states 'we already refunded you all the money last month'. I then called my debit card company to see if I missed something and was told there wasn't any refunds on my account at all. I was then faxed from pressexprint some documents that show my refunds but these documents had their new address that they recently moved to after this problem.
I e-mailed (she would never answer my calls) them back asking why these documents have the new address when they were at the old address when all of this happened. That was the last I heard from anyone there. They even blocked my e-mail so I couldn't e-mail them any longer.
Let me point out that 3 years before this happened, it happened before for around $1200 I believe. I got the runaround and stopped using them for printing for a little over 2 years. I was contacted by them as they would reduce my prices and give me a $1500 credit and 10, 000 postcards for my company. So I started printing with them again. Then it happened again.