PrepLogic / Misleading advertising
Refusal to honor a cancellation within 24 hours of placing an order and before the product was shipped after reading the contract was different that what I was told.
I was at the Prepogic web site, I hit the "Talk to advisor(or something like that) and was chatting with a person from Preplogic. He asked if he could call me to get this going faster since I had lots of questions. He called and he told me about the $99 program to try out their different courses for $99. The next day I signed up via their web site and the contract came back saying 6 payments of $189. So at that point I contacted Preplogic via their web question area, they said I could not cancel and get my $99 even though I was contacting them within 24 hours of the order(really it was less than 2 hours) and when I finally talked to a sales person Donnie I told him to cancel my order and he said okay but since I paid for it I might as well look at the info they have since I was already charged the $99 and that cannot be refunded. I checked out the info and then went on vacation and when I returned Preplogic had charged me $189. I called and they said I never cancelled. Lots of posted messages were posted on their question web site but they continued to REFUSE to refund my $189 but said they could reduce and change things. I said I wanted my $189 back because I cancelled with Donnie within the 1st 7 days and they said they had to record of the cancellation. I filled out a complaint with the BBB and sent a note to the President of Preplogic and am waiting to hear back from each. I have also called my Credit Card company and disputed this $189 charge. I told that to Preplogic and it seemed to upset them a bit and they advised me that they go for FULL charge $1600 if an order is disputed. So I am waiting to see what the President says. I am hoping he comes back and refunds the $189 as they should. I cancelled it within 24 hours and Preplogic just would not accept my cancel request. I have bought training from them in the past and was quite happy with the Quality of their product. It is a shame they have tainted my relationship with them
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