Premier Bank / Poor Bank Service
Last friday 7/3 When I went to Premier Bank to check my account balance. I found out I got an unauthorized taken $79.90 from my account. & also got an overdraft fee$29.00 . So I bank home and check on it and found out is taken by a company call profitstudiolearning.com. I remember I only authorised is paid $2.95 for their learning kit. And knew I got scam. So I called the bank immediately and ask for help. They gave me the suggestions is signed a form to stopped the payment but cause me $29.00 and also need to cancelled my debit card for any other future charges. So I went back to the bak and did what they told me. I also try to contact the profitstudio try to cancelled my service. But they are in holiday until 7/6 Monday. I did call them Mon morning to cancel my service & got my confirm nos. I think everything will be alright. Until today I went to the bank again. When I checked my balance I found out the $79.90 still taken out from my account and iwas on Monday afternoon. SO, I tried to talk to the bank again why this will be happen. Have a customer service lady told me because I used deboit card so I can't cancelled my payment . And I was so surprise why they don't told me on Friday or even Monday? When they can't stop the payment why they don't refund my $29.00 fee immediately? and why I cancelled my debit card the same company still can take the money from it? And that customer service lady told me is all my fault. Once I gave them my card nos. & the $2.95 they can take whatever they want. !! And she even make a laughing face to me look like I am a fool or something. I was so mad, I just back home and called the profitstudio. Finally I got about $39.95 refund from them in 72 hours. So I called back the bank to ask if I cancelled my debit card if I still can get my refund money? The phone lady told me is I can't. I need to give my new card nos or my checking account info to them.I said I don't want to give them any more my banking information because I believe they are scam. And she said only one way is ask them send me the refund chq or I wont' get anything. Can you believe that when I phoned to the bank again. This time is a male answer me and he told me I can get my refund money even they send to my old card, Once they got the money they can transfer it to my checking account.
This really is a nightmare! I just got laid off and lost everything .When I try to find some honest money to take care my 2 years old litle girl and got scam. Try to get some help from my bank and got all this poor service to fool me around and wasting my time and losing my money.
I don't know what I can trust now?