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Predicto.com / unauthorized charge on my T Mobile bill

1 Houston, TX, United States Review updated:

on 10-12-09 there was charge of 9.99 to my t-mobile bill that i never authorized. i called predicto and they told me to fax a copy of the charge to them and i also sent an email. no one responded so i called again and was told to fax the charge to them again. this happened 4 times and no one has responded yet! i was told that they were sending the documentation to "corporate" and someone would respond within 2 business days. of course that neve happened. everytime i call i ask to speak with a supervisor and its the same womans voice on the other end. my next move is to contact the FCC and FTC.

Cl
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Comments

  • Cu
      8th of Mar, 2010
    0 Votes

    We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. We may well have never responded to you because we didn't receive your Fax. Did you send it to 1 (800) 305 3018? If it's easier, you could send a file of the bill in question via email. You can get contact information at http://predicto.com/support.

    Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text “stop” to 654654 or call Customer Service or go to http://predicto.com/support.

    We hope this addresses any concerns you may have; if not please contact us and we’ll take care of your issues.

    Sincerely,

    Customer Service
    PredictoMobile

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